Rated 5.0 out of 5.0 by jfkejk great location great hotel !
The hotel was terrific..clean and comfortable. The lady in charge of Breakfast was charming, helpful, efficient and always had a smile for everyone.Breakfast had a different daily menu
Great location in" the Glen', many great restaurants within easy drive. Metra station close by and hotel provided shuttle service for us on departure date
Only sugggestion would be new couches are needed in living room of our suite, EVERYTHING ELSE WAS PERFECT.
May 20, 2013
Rated 5.0 out of 5.0 by Micz Good value for money
Good value for money
Enjoyed to stay during a business trip.
May 15, 2013
Rated 2.0 out of 5.0 by LARMP Internet speed
I have been staying at this hotel on a frequent basis for business travel reasons since they first opened. I have always provided high ratings but over the past year I have been very dissatisfied. It is imperative that I have a good internet speed as I do quite a bit of business work in the evenings after attending all day meetings. I find the connection slow and quite frustrating. I have called the front desk to complain but they typically blame it on the amount of Netflix downloads or other general usage. This may be true but it is unacceptable. I have begun researching other accommodations options because I have become quite frustrated. I hate to switch hotels because I have always enjoyed the staff and atmosphere and it is very convenient to my business meetings. I do not know if there are any plans to address this issue but I certainly hope so.
March 25, 2013
Rated 3.0 out of 5.0 by Annemarie While OK for price, won't be returning.
We have a toddler so we are very sensitive to cleanliness in hotels because she plays on the floor, rolls around picks things up / puts in the mouth so perhaps a guest without a child wouldn't see these things:
*dining area / common area: dirty floor / dirty around heating units
*room (rm 203): frayed carpet, dirty floor and an overall dingy feeling - maybe it was the color combination (beige / brown), combined with the florescent lighting, chipped furniture, and little natural light. room was definitely a 'shoes / on socks on" at all time kind of room.
*hallway on 2nd floor: damage from a sprinkler system from 3rd floor so hall was missing ceiling tiles and wall treatment frayed / baseboard missing in some parts. looks like they in the middle of repairs. maybe.
*cousin had a room close to the damage and she moved as it smelled strongly of mildew.
*while staff was friendly, on 2 occasions they blamed other guests openly to me: for setting off the sprinkler system on 3rd floor and for shutting down the heating system in the pool. I understand hotels have mishaps, but I don't want to hear other guests blamed. I am a guest too.
*In addition they did not let us know about the water damage in the hall before checking in or going to our room. We had to ask about it (at which point they blamed a guest). Did not affect us but sure looked pretty grungy when first going to our room. If they had prepared us, I think it would not have seemed as bad.
March 25, 2013
Rated 5.0 out of 5.0 by Subby Clean, comfortable bed and great service
I have stayed at this Staybridge several times and the service, cleanliness, and comfort is always great.
At one time, I stayed for a month and became friends with the staff. Their treatment of me made me feel like I was home.
March 7, 2013
Rated 5.0 out of 5.0 by mokrent78664 Great stay
I came to this hotel on business and realized that it was a place to feel comfortable...even in a snowstorm!
March 6, 2013
Rated 5.0 out of 5.0 by Grandma46 Holiday visit
We stayed here Xmas eve and Christmas night as we have family in the area. We appreciated having the separate bedroom and the breakfast was excellent. It was close to the interstate and we found a great restaurant at The Glen about one mile away. Very good experience.
January 2, 2013
Rated 5.0 out of 5.0 by Rhonda952 Over the top service!
Not only was the hotel very clean and comfortable, the service was among the best I have ever received. The staff was genuinely friendly and caring about my stay. One indidual from maintenance stayed beyond his quitting time to help me with a personal delimina I had and stayed until solved - all this on Christmas Eve! I highly recommend this hotel to everyone.
January 2, 2013