Rated 4.3 out of 5 by 97
Rated 5.0 out of 5.0 by 4GSD Great service.
Great staff. Courteous and helpful. Clean and comfortable.
June 19, 2014
Rated 5.0 out of 5.0 by Kristie5 All around excellent property
I arrived early and was happily allowed to check in. The front desk lady was very friendly and personable. As I opened my room door it was a large, clean, and cozy room. That evening the young man at the desk was very helpful with getting information for downtown travel as well as friendly and polite. The common area's are very well kept and clean. The breakfast was always stocked and offered a wide variety for everyone. I would and will be staying at this property again. I would also recommend this property to everyone. I would like to thank all staff including the ones behind the scenes. It takes everyone working together to make the entire hotel as wonderful as it is. Kudos to the entire staff, you deserve it.
June 17, 2014
Rated 5.0 out of 5.0 by roiter the best
the hotel was extremely clean as was the room. the staff better than excellent. the manager,Kathy was very friendly and fits the best image for the hotel.
June 16, 2014
Rated 5.0 out of 5.0 by Buzzard13 Lack of computer for Internet use by patrons
Overall stay at hotel was excellent, but this was the first hotel I have stayed at during the last decade that didnot provide a lobby computer Internet service for patrons.
June 13, 2014
Rated 5.0 out of 5.0 by Mani2907 Nice property
Great property, Wonderful Staff and excellent hospitality.
Nice rooms, and good breakfast in the morning. Used the shuttle service and it was the best i have seen so far. The Staff was very welcoming warm polite ,and always wearing a smile.
June 10, 2014
Rated 5.0 out of 5.0 by rozzyb Great and high-value hotel
My son and I had driven all day from CT on our way to Milwaukee for his internship. We were tired and knew we had to stop even though we were close... We passed through Chicago looking for a place, and as he looked on line to see what was up and coming, most places were pretty pricey or not of a caliber where I'm willing to stay. Then he found this hotel. Great price, reliable brand, and availability. What a pleasure!
Easy check in with a nice young man, we got to our room and quickly fell asleep... Then after a refreshing shower, we headed out for breakfast, which was good. A warm offering without meat would have been nice, but between the fruit, cereal, and breads, I really can't complain.
Definitely a place to stay for a single night or more!
June 3, 2014
Rated 4.0 out of 5.0 by Herbi Excellent
Priority club Gold membership got me an upgrade to a spacious suite level.
Reasonably priced, excellent hotel in the middle of greenery. Great,, supportive, efficient front office staff.
Shuttle service not provided on Saturday and Sunday- so be careful as there is no nearby restaurant and even Metra station is not a walk able distance. Cab service is required to be pre-arranged for pick-up or drop from a restaurant or Metra station. Weekdays are greatly convenient as free hotel shuttle service is excellent on those days.
May 31, 2014
Rated 5.0 out of 5.0 by Man2907 Great Stay . great customer service and Excellent staff
Very nice hotel excellent customer service, very comfortable stay, nice hot breakfast. The Staff : Very friendly smiling , always ready to help. Excellent bunch of people , Def. staying here again when i come next and Highly recommended :)
May 30, 2014
Rated 4.0 out of 5.0 by JackJan Nice Stay
Updating of hotel in progress. New carpet and updated furniture in rooms. Excellent staff and comfortable beds. Close to toll way so easy to get anywhere in Chi town. Met all our expectations and would stay again if need be.
May 27, 2014
Rated 5.0 out of 5.0 by JJ234234 Great service, breakfast, and room!
Great place to stay! Great service! Excellent breakfast!
May 15, 2014
Rated 4.0 out of 5.0 by bbishop262 Great Hotel - Not Enough Restaurants in the Area
Although the hotel was still under construction - the foyer and the pool, primarily - my experience was great. Rex at the front desk helped me find a restaurant since there are very few nearby. The room was big and beautiful. Didn't like the pillow selection, however. Breakfast was pretty impressive!
April 25, 2014
Rated 5.0 out of 5.0 by 1967powerhouse first time
the staff was great . the services where perfect. the bed was some what ok. i would stay there the next time in chicago.
March 22, 2014
Rated 5.0 out of 5.0 by TochK Completely Fin
From Rex at the front desk who checked us in until we left, everything was fine.
February 28, 2014
Rated 3.0 out of 5.0 by david_dba Two Problems
I stayed at the Deerfield property for 5 nights. The room was comfortable and quite large. I really appreciated the 97% cotton towels, especially after my experience at other places. It also had a comfortable easy chair with a foot rest, and a good desk chair. But I did have two problems. First, and most important, there was a mattress cover that did not absorb perspiration. I would wake up in the middle of the night soaking wet on whichever side was on the mattress. This is a problem I usually don't have, and the room temperature was fine. Second, I would have really liked it if the hotel had a place to get some decent food and a glass of beer or wine. Also, breakfast choices were pretty limited.
February 15, 2014
Rated 4.0 out of 5.0 by mwk92 Great Service
I stayed at this hotel for around 40 days. The staff at the front desk were always welcoming and accomadating. I especially appreciated Trevor and Rex who provided excellent service for the entire duration of my stay. Although I was overall satisified with my stay I did have a few issues. One being that the washer and dryer broke while I was there and it was not fixed in a timely matter. The other was that sense I had stayed there for such a long duration I was hoping to get a fridge and microwave in my room, but was told that this was not allowed.
January 29, 2014
Rated 5.0 out of 5.0 by southertont Returning Customer
The Front Desk Staff, Trevor, was very knowledgeable and hospitable. Answered every question and tended to every request with a smile. Housekeeping staff was very sweet and greeted us with sincere smiles as my children and I were passing through the hall. We also had a relaxing time swimming in the pool.
Thank you for another wonderful experience.
January 3, 2014
Rated 5.0 out of 5.0 by Minnie07 Returning guest
Friendly, professional, accomodating, welcoming staff who recognized us as returning guests. Quiet, comfortable, convenient and safe location. Clean well appointed rooms, lobby. Comfortable beds. Hearty complimentary breakfast with lots of options. Gotta love those warm out of the oven cookies each weekday evening...a nice way to end the day!
December 31, 2013
Rated 5.0 out of 5.0 by jmamagail Comfortable and warming service
I felt the warm, friendly and loving care the moment that I walked in the front door. It was snowing pretty good outside but as soon as I walked in the door, I immediately noticed the fire going, the floors were shining and not wet and nasty looking, the dining area was clean and the service was twice as warming. I got to my room and everything was clean and inviting. I was pleasantly pleased with my experience and would recommend this hotel to anyone.
December 17, 2013
Rated 5.0 out of 5.0 by Biancamarie Enjoyable Stay
After a long day it was nice to go to a hotel were the staff was pleasant and accomodating. But more so the room was clean and the bed was very comfortable.
December 16, 2013
Rated 4.0 out of 5.0 by MamaTinkAZ Comfortable and convenient
We stayed here while visiting family in the area. We were very please with the property and it was close to all the places we needed. I would recommend this hotel to families and business professionals as well. Plus the breakfast in the morning is also great! Nice way to start our day!
December 3, 2013
Rated 5.0 out of 5.0 by Christine1127 Great Stay - Professional Staff - Went out of their way!!!
I had to make reservations for a block of rooms for our hockey team that was playing a tournament over Thanksgiving Weekend in Highland Park. Gayle, the event coordinator, was very professional and accommodating. Eight families booked rooms and all raved about how great the staff was! For having to work on the holiday weekend, they were focused on their jobs, all smiles, and accommodating. Gayle even gave our players Breakfast-To-Go bags because our game started before the continental breakfast began on Saturday morning!!!! This was GREAT and the parents really appreciated this. The rooms were clean, the pool area was awesome and the kids had a blast. I just want to say how nice it was that our team was taken care of in such a nice way. You do not find customer service like this anymore.... or it is very rare! Cudos to the entire staff of this hotel - You are doing a wonderful job. The Cyclones Thank You All
December 3, 2013
Rated 5.0 out of 5.0 by JohnZ44 Riverwoods Holiday Inn
Great location, very comfortable, very quiet, used the pool with grandkids. Great fun.
December 2, 2013
Rated 5.0 out of 5.0 10/5/2013 - 10/6/2013 Stay
Great, informative service at the front desk. Provided an extra key when I locked the two keys in the room. Very comfortable bed,
clean room, and all needed and wanted amenities. Enjoyed my stay here and will recommend this hotel to others staying in this area, and need affordable accommodations.
November 17, 2013
Rated 4.0 out of 5.0 by Fell comfortable and roomy
Great place to spend a night and relax, we liked the separate bedroom from the computer area. The bed was really comfy.
November 10, 2013
Rated 4.0 out of 5.0 by Stephen64 Great Night Sleep
Bed was very comfortable and not allot of noise from the outside. Sleep great!
November 10, 2013
Rated 5.0 out of 5.0 by jsands72 Great Holiday Inn Express- Best one I've stayed at yet
The only thing I can think of that really can't be improved upon is the size of the dining area. Breakfast was crowded and the food choices were limited for a Vegan (of course) but that's it. And I'm being picky here. This hotel was wonderful. Clean, Quiet, Updated rooms. Overall just a great stay. I felt like I could have been in one of the Holiday Inn Express commercials heading out to work each morning.
November 10, 2013
Rated 5.0 out of 5.0 by NavyGuy1 Awesome experience
This was our best stay ever - we were impressed with the staff's friendliness (especially Mr. Rex) and the cleanliness of the entire hotel. Being able to rent "Sponge Bob" the fish was an added bonus for the kids! Thank you and God Bless, to the entire staff!
November 9, 2013
Rated 5.0 out of 5.0 by JML385 Friendly staff and very clean
I always enjoy visiting the area and this hotel. The entire staff is very friendly and I always feel welcome.
November 9, 2013
Rated 4.0 out of 5.0 by DuckStorm Clean, Quiet, and Comfortable.
This hotel is clean, quiet, comfortable, and has great staff. So it definitely gets four of five stars. I'd definitely stay here again.
I do wish they improved in a few areas. Most notably the breakfast has no dairy free options... so if you are lactose intolerant, this isn't the breakfast for you. The other is the A/C in the room uses an energy saving technology so even if you set it to be very cold, your room will be somewhat warm. You have to open the A/C unit and change the AUX-Control switches to all off if you want a cool room.
November 4, 2013
Rated 2.0 out of 5.0 by Sorrytostay Dirty carpets
Tried 3 rooms and all had large stains on the carpets. I kept my shoes on. The hotel needs work.
October 28, 2013