Rated 5.0 out of 5.0 by janmarie Awesome atmosphere!
We enjoyed our stay for Mother's Day weekend! Your staff makes you feel so important! The bed's are so comfortable and all the space is wonderful. I could not believe some of the reviews I read because they sure were nothing like our experience! We have stayed several times and will always stay when we are in the Grand Rapids area! However, we did miss Luis as we were not able to stay T-W-T! We will make an effort to come back soon! Keep up the good work!
May 14, 2013
Rated 5.0 out of 5.0 by Diamondiva30 Best Extended Stay
I have been staying at the Kentwood MI Staybridge for the pasted 6 months and they have become my hotel of choice. Dan, Mitch, Nicole and many of the other front desk staff have made my stays very enjoyable and I feel at home when I'm there. luis and the other kitchen staff make the Tuesday -Thursday gatherings very enjoyable, The housekeeping staff and shuttle personnel are always willing to assist and smiling and personable. my corporate office wanted to know where i would like to be set up for my next 6 months in kentwood and I am going back to Staybridge its like being with family. Is it perfect No, but life isn't perfect, This is a home away from home Suite hotel, and i love my 1 bedroom suite. Although no smoking is allowed,,,,darn,,,they do have outside areas where you can smoke. Will be there again and taking my grandkids to Orlando location in May!!!
April 3, 2013
Rated 5.0 out of 5.0 by CheekyMINIgurl Beyond my expectations
While checking in, the girl that helped me was genuinely friendly and very helpful. We were in town for a dance competition, and needed plenty of room for our large family to sleep, then get around in the mornings and we were not disappointed! Not only was there plenty of room, but furniture was comfortable and made us feel like we were at home.
March 29, 2013
Rated 5.0 out of 5.0 by MTST4 Great staff
I stayed here on March 21-23, 2013. The property was decent and the accommodations good, but what stood out to me was the front desk staff. Absolutely outstanding! Friendly, on the ball and happy to be on the job. Good job folks!
March 28, 2013
Rated 3.0 out of 5.0 by Fredo Well located and our dogs loved it.
We very much liked taking our dogs with us to stay. The staff is always accomodating and friendly. This is my third time at this specific property, and have always loved the ease of the location, as well as the suite accommodation. I have to say that the reason for only 3 stars for overall experience has to do with the general cleanliness of our room, as well as the tired furnishings. In past visits, I would have said 4.5 stars. With our dogs, I had to look under the beds for anything they might consider eating. Unfortunately, they had not been vacuumed under in a very long time. There were also telltale signs of previous guests under furniture in the common area. The bathrooms seemed clean enough as were the beds....these are my big concerns while traveling. When we left, I addressed these issues at the desk, and they seemed eager to see to them. I hope that they do. I would try them again.
March 26, 2013
Rated 1.0 out of 5.0 by Flo49 Listen to the reviews
I did not follow my instincts after reading online reviews of this hotel location. From the time we walked in the room, everything went down from there. We reserved a two bedroom and apparently no one usually reserves these rooms often because the room smelled musty and stale. There was water damage on the bathroom ceiling and the noise level from 3rd floor, ALL night long was horrible. The bed was very very uncomfortable. I have stayed a many Staybridge Suites but I have to say this really has spoiled their reputation. I hate to complain but I just want the next person to read the reviews and follow their instinct the next time!
March 24, 2013
Rated 2.0 out of 5.0 by MrsClaus Not up to standards of other Staybridge Hotels.
I stay in hotels every weekday because of my job. I love the Staybridge brand and stay in them whenever possible. First of all, I was not recognized as a platinum member or even a priority club member upon check in. No check in treat, room upgrade, not even a bottle of water. The room looked as if it was cleaned in a very basic manner; there was some purple liquid splashed on the bathroom door. I thought it may be stained, but it easily was removed with a wet washcloth. The first night we went down to check out the evening social event. It was salad bar night and indicated chef salad. It was a joke, last time I knew, chef salad included meat and eggs, which there were neither of these items. Other Staybridge hotels that I have stayed at in the past have had much better salads and it was not even the main item It was served with soup, sandwiches or some other main dish. Also, I am used to having at least 2 extra pillows and an extra set of bedding in stored in the closet. The only thing that was provided was one pillow and I had to request the additional items. The items were delivered within 20 minutes.
March 6, 2013
Rated 5.0 out of 5.0 by buddyhat My favorite stay
I spend 160 days a year staying mostly with Intercontinental properties.
This is on my top 3 stays in the USA list!
The principle reason I believe is the management.
The entire staff seem to reflect the leadership and enthusiasm of the GM.
I will go out my way many miles just to stay here.
Luis makes the BEST breakfasts and his Manager Reception specials are truly "specials".
Again, he takes pride in what he does as does the entire staff.
Do I like this property?
No, I LOVE this property.
Thanks to all who make my stays there truly memorable.
Mr. Spence, you are the BEST!!
February 28, 2013