Rated 4.0 out of 5.0 by Buffy88 Housekeeping and the Front desk
Housekeeping could use some more training.
I have never been to a hotel where a housekeeper rearranged the guest items in the bathroom. She went into my drawers and place my personal items inside. I informed the front desk but that did not help. The front desk did not communicate when the weekly full service date was changed for whatever reason. Overall would not want to stay at this location again.
February 25, 2013
Rated 5.0 out of 5.0 by janmarie Love the home style comfort!
We have stayed at this Staybridge Hotel several times and have enjoyed all our stays. The staff is so friendly, as well as, the people that stay there long term. We really enjoy the home feel of this hotel. It doesn't seem like a hotel but like home. The food was excellent and they have a wide selection of items to eat. It is so clean and inviting! The business center was great as I had forgot my computer and was able to do business while we were there! We would highly recommend this hotel!
February 20, 2013
Rated 4.0 out of 5.0 by MIACueball Comfortable room
We enjoyed our three day stay at the hotel. The only downside I had was the breakfast room/area. The room was not cleaned during meal time, complete with debris all over the floor. Also found that there were not muffins and/or yogurt saying that the order hadn't come in. Other than that, the stay was fantastic :)
February 19, 2013
Rated 2.0 out of 5.0 by BillyJer Cold and not happy
This was our 5th stay at the Kentwood Hotel and have always loved it, but it may be our last. When we arrived on Friday February the 8th around 3:00 PM the parking lot had not been plowed yet. This made it difficult to unpack our vehicle. Then I was told that there wasn’t housekeeping available on the weekends. We didn’t have wireless in our room for the first 36 hours. I went to front desk and they were able to bring up the wireless but could not be used in our room. I called the number posted in our room, but the number had been disconnected. On Saturday morning we went down for breakfast to find it so cold in the dining area that we could not keep our food warm. On Sunday we decided to bring our breakfast to our room because it was still too cold. On Sunday as we were packing it was found that the safe in our room could not be opened. The safe had to be taken to the maintenance room to be opened. We have always enjoyed our stay at the Grand Rapids-Kentwood, but this one not so much. We love Grand Rapids but, I’m a Platinum Rewards Member and I will probably stay somewhere else when returning to Grand Rapids
February 17, 2013
Rated 5.0 out of 5.0 by Jackie24 Another great stay!
This was our second stay in a Staybridge Suites and it was just as great as the first one. I love the fact that one of the rooms in the 2 bedroom suite has 2 double beds. It offers another comfortable bed for someone so they don't have to sleep on the sofa bed. I love the spacious suites and the availability of 2 bathrooms in one suite. It was clean and the beds were very comfortable! We'll definitely stay again!
January 7, 2013
Rated 2.0 out of 5.0 by PHS68 $25 Charge to Clean 1 Glass
I used Reward Points to stay 1 night at this hotel with my son - we were in town to check out a Griffins hockey game. We used 1 glass from the dishes...literally 1 single glass... and left it in the sink because we did not want to run the dishwasher for 1 glass. I should have cleaned it by hand, because I was charged $25 housekeeping fee to clean that 1 dish - what a joke. I would have been better off putting the dirty dish back in the cupboard - I've seen this before now I know why people do it. Just a money grab... I travel alot, but won't be staying here again.
January 1, 2013
Rated 5.0 out of 5.0 by ShoppingGals2012 Shopping Santa Gals Love Staybridge Suites
Our favorite accommodations for our annual Christmas shopping weekend for the girls. Fantastic facilities, perfect location, nicely decorated for the holidays. Just about the only hotel offering three separate beds (real beds) for three gals to crash. Suites are perfect. Staff was friendly, made us feel at home, and took care of every request. Hot delicious breakfast topped the cake for us! We will be back next year ... and the year after that! Thanks for a great weekend.
December 8, 2012
Rated 4.0 out of 5.0 by Grovernighter Great property. Poor staff
I stayed at Staybridge for almost a month and really enjoyed the atmosphere and relaxing rooms. The only sad point to the trip was that the staff seemed less than concerned with comfort of their guests. While I had gone home for the weekend I left some items in the room by accident. When I got back I asked about them and was told everything was thrown away!?! I asked why they couldn't call me since my # was on the reservation and was quoted that its not in their policy. So great place to stay but don't expect the staff to go out of their way to help.
December 5, 2012
Rated 5.0 out of 5.0 by TheBuck Nice and relaxing, great alternative!!
Great place to stay and a great alternative to the standard 2 br rooms across the street and other hotels. Two suggestions though; a fruit basket at the front desk for munching in the late afternoon. Second, upgraded couch's and chairs in the shared room between the bedrooms. Seems they were a bit sparse with the padding, etc. But overall, a great place to stay and I'll consider them again when I travel!!
November 2, 2012
Rated 4.0 out of 5.0 by Unctd Nice location
Always stay here when in town. Would like to see more lighting.
October 24, 2012
Rated 3.0 out of 5.0 by Jacqui1john My Recent Stay
When i called the front desk too say i would be arriving around 9 pm. The woman said she couldn't find my reservation . the whole city was sold out the weekend , so in a panic mode we made time too drive too the hotel too straighten things out . in the room the comforter smelled so bad like it had never been washed how discusting !!!!!!! That was so gross . I would never stay there or tell anyone else too stay there again ever . It may look like a clean hotel but it is not.
October 20, 2012
Rated 5.0 out of 5.0 by Sportswidow Great value for fair price
Stayed in a 2 bedroom, 2 bathroom suite. Great value for the price. Breakfast not outstanding but nice selection. Room was quiet and well equipped. Beds were comfortable.
October 5, 2012