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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.4

    based on 149 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    149reviews

    • 5 Stars
      91
    • 4 Stars
      36
    • 3 Stars
      11
    • 2 Stars
      6
    • 1 Stars
      5

    Home Away From Home

    By

    mars 23, 2015

    Great facility, clean, well appointed rooms and friendly staff.

    Posted byHotelStaff
    mars 24, 2015
    Thank you Mrs. Blackmon for taking the time to write a review of your recent visit to our property, your comments are very much valued and appreciated! We are thrilled to read that our customer service and amenities made you feel right at home. Our staff members take their roles in this industry very seriously and try, every day, to provide that quality customer service that our guests expect. We look forward to the opportunity to serve you again in the future!
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    服务一流

    By

    mars 13, 2015

    酒店服务周到。预定时有些文化误解,但入住时酒店服务人员很快帮我们解决了问题。
    宾馆风景很美。去的时候刚下过大雪,酒店看上去像童话里的小城堡。

    Posted byHotelStaff
    mars 16, 2015
    Thank you for your kind review and comments! We are very happy to read that you enjoyed your time and experience while visiting. I can assure you that your comments will be shared with the entire team. We look forward to the opportunity of welcoming you back again in the future!
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    Great service

    By

    mars 06, 2015

    platinumelite

    Amazing experience. Staff was maazing and food was great. Great locatyion also.

    Posted byHotelStaff
    mars 09, 2015
    Thank you Chuckie1 for your wonderful review! We appreciate your kind words and are thrilled that you enjoyed your time and experience while visiting. The staff looks forward to your return again in the future!
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    Mattress was hard a rocks

    By

    février 26, 2015

    club

    Room was clean, alittle out dated.
    Mattress was very hard and the sofa was cheap and didnt have any cushion.

    Posted byHotelStaff
    février 26, 2015
    Thank you for taking a moment to review your recent stay with us in Grand Rapids, MI for your wedding anniversary. We appreciate your comments and it is our duty to ensure the highest level of customer service and satisfaction. I do apologize that your accommodations were below your standards and these concerns will be brought to the attention of management. We look forward to another opportunity to welcome you back!
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