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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.4

    based on 76 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    76reviews

    • 5 Stars
      52
    • 4 Stars
      12
    • 3 Stars
      5
    • 2 Stars
      4
    • 1 Stars
      3

    Disappointing

    By

    July 21, 2015

    platinumelite

    nowhere near the level of comfort or service for a Staybridge

    Posted byHotelStaff
    July 21, 2015
    Dear Guest: First of all, we appreciate your comments and offer you a sincerely apologize for not exceed your expectations in your recent stay with us. Your comments are very important for us, because is the only way to know in which direction we are going in service aspects. Once again we offer an apologize and we hope you give us a second chance in a future. Sincerely. General Manager.
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    Stay at Guadalajara

    By

    June 29, 2015

    club

    Very poor sleep quality. U can hear complete traffic noise.
    Cleanliness was OK
    Showers were very bad
    Staff was OK
    Break fast has same menu everyday.

    Posted byHotelStaff
    June 30, 2015
    Dear Guest: First of all, we appreciate your comments, this are very important for us, because is the only way to know if we are going in the right direction. Unfortunately with you, we did not create a great experience, that is why we offer you an apologize for the inconveniences that you encounter in your last stay with us. We will pass your comments to the right departments to avoid this situations in the future. Once again we offer you a truly apologize and we hope you give us a second opportunity in the future. Sincerely, General Manager,
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    habitacion amplia y cama comoda

    By

    June 23, 2015

    club

    habitaciones amplias ,las almohadas y la camas muy cómodas , y el servicio muy bueno, muy recomendable

    Posted byHotelStaff
    June 24, 2015
    Estimado huesped: Antes que nada le agredecemos por sus atinados comentarios, es un gusto saber que usted disfruto mucho de nuestras instalaciones. Nuestra meta como hotel es el generar experiencias memorables, asi como la satisfaccion de nuestros huespedes. Esperamos verle pronto de regreso a esta su casa Staybridge Suites Gudalajara. Sinceramente, Gerencia General
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    Great Service and location

    By

    May 20, 2015

    All good,
    limited lighting at the room and bathroom
    Acceptable cleanliness but (good but not as usual for a staybridge)
    Great location and food
    Very nice Service (all people)

    Posted byHotelStaff
    May 20, 2015
    Dear guest: First of all, we appreciate your comments very much, because is the only way to know the experiences of our guest and our only goal is our guest satisfaction. We will pass all your comments to the correct persons to improve our services. Thank you very much for choose Staybridge Suites Guadalajara. Best regards,
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    Dias en Familia

    By

    May 07, 2015

    Me sentí como en casa y rodeado de amigos ya que todo el personal con el que tuve contacto así me hicieron sentir, como en casa o en familia.
    No me sentí como un cliente mas o como un ingreso de capital para la empresa.

    Posted byHotelStaff
    May 09, 2015
    Estimado huesped: Antes que nada agradecemos mucho sus atinados y finos comentarios. Estos nos indican que vamos por el camino correcto y mas aun que usted se sintio como en casa. Nuestro compromiso principal es la satisfaccion de nuestros huespedes. Agradecemos nuevamente sus comentarios y el que se haya hospedado con nosotros, esperamos verle pronto aqui en su casa Staybridge Suites Guadalajara. Sinceramente, Gerencia General
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    Limpeza e Cama confortável

    By

    May 04, 2015

    club

    Gostei muito do hotel, a limpeza me chamou muito a atenção, bem como a cama, lençóis e travesseiros.

    Apenas uma crítica construtiva. O chuveiro é um pouco ruim de ajustar a vazão. Talvez uma atualização no sistema ou ajuste, resolva o problema.

    Posted byHotelStaff
    May 07, 2015
    Prezado cliente: Primeiro de tudo, nós apreciamos seus comentários. É bom saber que você desfrute de uma estadia agradável. Estamos ansiosos para voltar a esta casa Staybridge Suites Guadalajara. Atenciosamente,
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    El mejor trato

    By

    April 29, 2015

    club

    La atención es personalizada y con un excelente trato, actitud de servicio.
    Felicidades

    Posted byHotelStaff
    May 04, 2015
    Estimado huesped: Antes que nada, agradecemos mucho sus atinados comentarios. Estos son muy importantes para nosotros, ya que nos indican si vamos por el camino correcto. Nos complace enormemente el saber que usted disruto de una excelente estancia aqui en Staybridge Suites Guadalajara, al recibir por parte de nuestro personal una atencion cordial y atenta. Esperamos verle de regreso en un futuro cercano. Sinceramente, Gerencia General.
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    RESTAURANT EXCELENTE

    By

    April 17, 2015

    Muy puntual la apertura, amabilidad del personal, limpieza y calidad de los alimentos, buena variedad

    Posted byHotelStaff
    April 20, 2015
    Estimado huesped: Muchas gracias por sus comentarios. Esperamos verle pronto de regreso a Staybridge Suites Guadalajara Sinceramente,
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    Buen servicio y descanso

    By

    April 13, 2015

    club

    es un Hotel cómodo aunque en general se tendría que programar una remodelación de todo el hotel, no e suqe ahora estén defectuosas pero sí ya están fuera del contexto que se busca ahora

    Posted byHotelStaff
    April 15, 2015
    Estimado huesped: Muchas graciasporsus comentarios, estos son muy importantes para nosotros. Y con gusto pasaremos sus sugerencias a las personas correctas y sepan su sentir. Agradecemos que se haya hospedado con nosotros y esperamos verle de regreso pronto. Sinceramente,
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    As usual a great stay.

    By

    April 09, 2015

    For my family of six the twin bedroomed suite is absolutely perfect. A true home from home experience. The Breakfast Manager has been at this hotel since it opened, 42 years, he is without doubt the star of the show and a model of customer care. No we are not related.

    Posted byHotelStaff
    April 14, 2015
    Dear: First of all, thank very much for your comments, this are very important for us. It is a pleasure to know that your family enjoyed a great stay at Staybridge Suites Guadalajara. We hope to see you soon, here at your home away from home. Best regards, General Manager.
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    Looked forward to stay----totally dismayed

    By

    April 05, 2015

    Overall--we booked hotel in Guadalajara as we like to eat in--and excited to see a Staybridge Suites in the city--as we have stayed in the hotel chain in the States and Canada--mainly Toronto.

    We learned there are vastly different standards here--hope it was this one hotel only!--We checked out instead of staying for the week--after 1 day we left--lost our monies as we booked with on-line site and did not take the cancellation policy--our mistake.--But felt we would gladly give up the prepaid week to move to another hotel.

    Guadalajara has great hotels--at great prices--for the future here---we will look elsewhere and urge others to do so too.

    We travel 6-7 months a year---just change our itinary for Guadalajara---no problem

    Posted byHotelStaff
    April 10, 2015
    Dear Guest: First of all, we offer an apologize for not exceed your expectations. For us is very important your comments, because is the only way to success, we will appreciate if you can send us the details you did not like from the hotel to erodriguez@sbsguadalajra.com Once again we offer a sincerely apologize for the inconveniences. General manager
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    Estancia Staybridge

    By

    March 30, 2015

    Hotel cómodo, el personal muy amable, incluye todo lo necesario para viaje de trabajo o placer pero falta un poco de variedad en el menú del desayuno.

    Posted byHotelStaff
    April 01, 2015
    Estimado huésped: Agradecemos mucho sus comentarios, esto son muy importantes para nosotros, el saber y el sentir de nuestros huéspedes. Tomaremos muy en cuenta sus comentarios respecto a la variedad en el desayuno. Esperamos verle pronto de regreso a esta su casa Staybridge Suites Guadalajara. Sinceramente, Gerencia General
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