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Rated 4.6 out of 5 by 141 reviewers.
Rated 5.0 out of 5.0 by Amazing We had the best time... Service was great we loved how we had freedom and nobody bothered us as we went in and out on the patio for drinks and to smoke.. It was super clean and very quiet... Amazing time had by the two of us.... September 24, 2014
Rated 5.0 out of 5.0 by Excellent place to rest Staybridge Suites exceeded my expectations. I thought I was going to be lodging at a quality hotel based on the website info and the photos that I had seen online. Instead it was better than I could have hoped for. The overall level of customer service and attention to detail was high. There were more amenities than I was possibly able to enjoy in a one night stay. Comfort was the main thing I was concerned about, and it was a very comfortable stay. September 24, 2014
Rated 5.0 out of 5.0 by Worked well for us Easy to find and convenient walking distance for the Hamilton Place theatre September 23, 2014
Rated 5.0 out of 5.0 by Great rooms, nice style, comfortable stay Hotel is great, better than anticipated. Not the best real estate, area, but not a terrible area. Suites are quite nice, well appointed. September 19, 2014
Rated 5.0 out of 5.0 by Great for business stay Having the kitchenette and things like to breakfast September 15, 2014
Rated 5.0 out of 5.0 by Awesome Stay!! If you would like a relaxing, clean, friendly atmosphere then this is the place you're looking for!!! Absolutely no regrets having chosen The Staybridge for our 10 day stay in Hamilton... Everything about this place is excellent...the secure indoor parking/laundry room/bedding/towels/meals/workout room/pool/outside lounge area/convenience store next door if the hotel doesn't haveit/Tim Horton's next door etc. It made our stay very comfortable and after all day at the hospital was a joy to come back to at night!! When my husband got let out of the hospital it was very comfortable for him also. Thanx again!!!!!!!!! September 15, 2014
Rated 5.0 out of 5.0 by 3 night stay This was a comfortable stay we chose midway between the Stratford festival and the Rogers Center. Everything with the stay went well. September 12, 2014
Rated 5.0 out of 5.0 by Worth A Visit Excellent accommodation with all you would need for a comfortable stay. Neighbourhood less than appealing, but when current construction work completed, area may improve. Handy for fast food outlets, restaurants and Jackson Square Shopping mall. September 11, 2014
Rated 5.0 out of 5.0 by Feel at home in a great location This place is top notch. All is so new and modern. Very comfortable and clean. Location is excellent for evening dining. Staff are very friendly and helpful. September 11, 2014
Rated 4.0 out of 5.0 Good stay Nice Hotel all is nice inside staff very friendly to. But on Friday's if you happen to check inn that day ask for a room away from Tim Horton's located next door to the hotel. There is motocycle gethering Friday night it's very noisy and busy all night. September 9, 2014
Rated 5.0 out of 5.0 by Fantastic experience We had a fab time at the hotel. The staff was great. September 9, 2014
Rated 5.0 out of 5.0 by Comfort in style Excellent new discovery in the heart of Hamilton. Exceptionally clean rooms and friendly service. A highly recommended stay for those seeking a home away from home experience, with full breakfast served daily, gym, pool, laundry facilities, convenience store, and location is excellent! September 4, 2014
Rated 5.0 out of 5.0 by Extra amenities and helpfulness of staff I stayed over the Labor Day long weekend and breakfast wasn't scheduled to start until 7:30 on the Holiday Monday. I had a plane to catch and was told by the front desk staff the night before, that breakfast was served at 6:30 am. The young girl serving breakfast went out of her way to provide some fruit, cereal and toast so I was able to eat before check out. This hotel is a lovely jewel in the middle of downtown Hamilton. September 4, 2014
Rated 5.0 out of 5.0 by Helpful staff make for a pleasant stay The staff was very helpful in our choosing the more comfortable room. Unfortunately, the outside noise problem could not be addressed during our stay, but will be, hopefully, in the near future, at least by our next stay. Food was great and staff was again quite helpful. Thank you. September 3, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great value Overall this property is good value for business/family travel. The beds are comfortable - not too soft or firm. We all slept well. Only suggestion is better pillows. It is new and clean which is great. We found the wifi slow. It would be nice if there was faster internet available. Breakfast is included in stay but would suggest buying breakfast elsewhere if you want a hot breakfast. If you just want cereal/fruit/yogurt it is o.k. Underground parking is really tight so if you aren't a precision driver beware or park outside. September 1, 2014
Rated 4.0 out of 5.0 by An Oasis, with Hamilton "in transition" This seemingly "new" Staybridge Suites is part of the revitalization of Hamilton's downtown core. First impression of the lobby (on the second floor was - wow - including the very pleasant walk-out to a patio sitting area complete with barbeque. Then I went back to move the car and was greeted by a panhandler. The neighbourhood is - as they say - "in transition." I would certainly recommend paying the small fee for indoor parking. The lot is very well-lit and visible from the street. Historic Hess village with its cobblestone street and steady stream of restaurants and patios is just one block away. We were there on a weeknight and the ambiance was just fun and chatter, but I do understand that it can become rowdy and even dangerous on busy weekends. Still, "in transition." That makes Staybridge Suites a bit of an oasis of civility - close to concert halls and good restaurants. Enjoyed both the breakfast and the social feeding on Thursday. Real china - now that is a plus! And the great lobby surroundings are comfortable and spacious. Staff kept everything so tidy and food was constantly replenished. We had a one-bedroom king suite on the 6th floor with a view of a parking lot. Ask for a south view to see the city lights. Also room 612 was a bit odd because the living room/kitchen area had no window, which could become bit claustrophobic I would imagine if you were staying for an extended period of time. We will return to this property and recommend it highly. Hint: An especially good value for IHG Reward members with points to apply. September 1, 2014
Rated 5.0 out of 5.0 by We,re coming back My wife and I enjoyed our stay here.We were in Hamilton ON.for medical reasons.We were anxiuos because of this and the stay @ the Staybridge helped eliviate the tension.Thank You to the Staff Joe and Rolly August 30, 2014
Rated 1.0 out of 5.0 by Billing Nightmares Lovely hotel but spent 2 hours back and forth trying to get a correct bill!!!! Not worth the stay for that reason. August 29, 2014
Rated 5.0 out of 5.0 by First visit to Hamilton and Burlington Staybridge made our first visit to Hamilton and Burlington a success and very memorable. Our family was so impressed with the accommodation that was extended to us. Actually, we are now planning for our New Year's eve get-away and we would like to stay again where we can find The Staybridge Suite Hotel. In addition, my son is already planning on getting a reservation at Staybridge Manhattan, New York City. These seem like our family is already looking forward to visit Staybridge again. Thank you so much to all the staff of your hotel. You are awesome! KEEP IT UP! August 28, 2014
Rated 4.0 out of 5.0 by Great Stay I've stayed at this hotel many times coming into town and would recommend this location. The service and building maintainence is consistant and top notch August 26, 2014
Rated 4.0 out of 5.0 by Lots of room, but staff could be more amenable When I arrived i was not greeted as an IHG member, I asked for a room with a view, meaning towards the lake. The staff person said my room had a view, over the patio. The patio was a parking lot. They could have done better. I needed to extend my stay by an extra day, and asked for the same rate as i paid for the other 4 days and was told that was not possible. i said that the internet site provided that rate. After insisting i got it. But i should not have to insist in this way to get what is basic courteous service, to a frequent client. At the end of the stay the final bill was wrong. i had to have it correcfed. Other than that, in terms of location, comfort of room, everything was fine. August 26, 2014
Rated 5.0 out of 5.0 by Gorgeous hotel We stayed there 2 nights and really enjoyed it. Full size fridge and the kitchen were impressive. Really beautiful hotel, nice courtyard. August 23, 2014
Rated 5.0 out of 5.0 by Top notch facility First time staying at a Staybridge Suites was not disapointing. Hamilton Downtown appears to be a new building and the suites are large, well equiped and comfortable. Will stay here again if the oportunity permits. August 22, 2014
Rated 5.0 out of 5.0 by Excellent stay The suite we stayed in was very clean and well-kept. The mattresses were very comfortable and overall, we very much enjoyed our stay. August 15, 2014
Rated 1.0 out of 5.0 by Unpleasant Experience We have stayed at this hotel out of necessity a few times, and have never had a great experience. The first stay, our room was not ready and they told us to come back after the wedding.... so where were we to get ready for the wedding????? After getting angry they finally got us one of our 3 rooms so we could get ready. so inconvenient, as we were there at the regular check in time.... Our next stay, we showed up and they booked the reservation for the wrong night!!!!!!.... We had to go to another hotel.... so aweful.... and they could not correct as they claim they were booked.... Our last stay, started out good, until around midnight the room next to us was having as party... We had a 2 year old trying to sleep in our room, and we were trying to get a good night sleep for the next day wedding.... after a few phone calls down to the desk, they FINALLY kicked them out at 5am... people in the other wing of the hotel could hear them.... such aweful service... all they wanted to do fro us was credit us 20$.... what a joke.... so I went to the desk on check out, and after us staying for 2 nights, 170$ a night, they still only credited us 604, which we still have not seen on our credit card a week later.... This has got to be the worst service I have ever received. We have given this hotel 3 chances, and nothing has been rectified. We will never ever stay at this hotel again, and we tell everyone we know of the poor service we have received so they do not stay there either. August 14, 2014
Rated 5.0 out of 5.0 by fantastic hotel Loved our night at the Staybridge! We checked in seamlessly and the rest of our evening was just as comfortable. We had an issue with the air conditioner and had a service man come up at 2 am within 5 minutes of the call and he rectified the problem immediately! Breakfast was delicious with lots of variety and quality food. We are telling anyone that will listen that Hamilton has a gem of a hotel! August 14, 2014
Rated 5.0 out of 5.0 by Great hotel--whole family really liked it Everything a hotel should be. Good breakfast, nice evening social, wonderful rooms. If we go back to Hamilton, this is where we would stay. August 12, 2014
Rated 4.0 out of 5.0 by About what I expected, but not a penny more It felt like a hotel the entire time. I even commented to myself on a few occasions that I would have been just as well staying at a lower cost hotel because I would have received similar quality and wouldn't have to wait for the shower to warm up. The bed was acceptable, but I slept poorly on it due to some back problems, I even resorted to sleeping on the couch, which often proved more comfortable. I was disappointed that no hot tub or sauna was available as this is my preferred way to relax after work (the only reason I travel). However, wanting that, I utilized the exercise equipment. It was standard, bikes, ellipticals, lift-machines, plus some dumbbells, but it didn't seem like these were bought new or simply haven't been kept up. They were clean, but one of the bike units worked sporadically and showed significant signs of wear. The breakfasts, while larger than normal, consisted of the standard hotel fare. I did not have an opportunity to partake in the supper socials, so I will not offer an opinion of that. The staff in every regard was attentive, friendly, and courteous; while they didn't need to bend over backwards for my services, they seemed willing to. A rather pointed note was the lack of available stairs. There were fire-escapes, but if the elevators were for some reason rendered unusable there would be no way to get to the rooms without first going outside. Also, when I stay on lower levels, I prefer to use stairs to elevators. This option was not available seemed a rather glaring issue. In conclusion, the hotel looked nice, the staff was good and well-trained, but the price is a bit high for the quality of the rooms. August 12, 2014
Rated 5.0 out of 5.0 by Quite room and great breakfst choices The hotel is conveniently located in downtown Hamilton. The suite was comfortable and quiet while the food choices at breakfast were numerous. August 10, 2014
Rated 5.0 out of 5.0 by Great hotel for vacation Took my family there for a 3 night stay. What a wonderful stay! Would stay there again if I was going to be in the area. An hour from Niagara Falls, an hour from Toronto. August 9, 2014
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