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Rated 4.6 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by Helpful staff make for a pleasant stay The staff was very helpful in our choosing the more comfortable room. Unfortunately, the outside noise problem could not be addressed during our stay, but will be, hopefully, in the near future, at least by our next stay. Food was great and staff was again quite helpful. Thank you. September 3, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great value Overall this property is good value for business/family travel. The beds are comfortable - not too soft or firm. We all slept well. Only suggestion is better pillows. It is new and clean which is great. We found the wifi slow. It would be nice if there was faster internet available. Breakfast is included in stay but would suggest buying breakfast elsewhere if you want a hot breakfast. If you just want cereal/fruit/yogurt it is o.k. Underground parking is really tight so if you aren't a precision driver beware or park outside. September 1, 2014
Rated 4.0 out of 5.0 by An Oasis, with Hamilton "in transition" This seemingly "new" Staybridge Suites is part of the revitalization of Hamilton's downtown core. First impression of the lobby (on the second floor was - wow - including the very pleasant walk-out to a patio sitting area complete with barbeque. Then I went back to move the car and was greeted by a panhandler. The neighbourhood is - as they say - "in transition." I would certainly recommend paying the small fee for indoor parking. The lot is very well-lit and visible from the street. Historic Hess village with its cobblestone street and steady stream of restaurants and patios is just one block away. We were there on a weeknight and the ambiance was just fun and chatter, but I do understand that it can become rowdy and even dangerous on busy weekends. Still, "in transition." That makes Staybridge Suites a bit of an oasis of civility - close to concert halls and good restaurants. Enjoyed both the breakfast and the social feeding on Thursday. Real china - now that is a plus! And the great lobby surroundings are comfortable and spacious. Staff kept everything so tidy and food was constantly replenished. We had a one-bedroom king suite on the 6th floor with a view of a parking lot. Ask for a south view to see the city lights. Also room 612 was a bit odd because the living room/kitchen area had no window, which could become bit claustrophobic I would imagine if you were staying for an extended period of time. We will return to this property and recommend it highly. Hint: An especially good value for IHG Reward members with points to apply. September 1, 2014
Rated 5.0 out of 5.0 by We,re coming back My wife and I enjoyed our stay here.We were in Hamilton ON.for medical reasons.We were anxiuos because of this and the stay @ the Staybridge helped eliviate the tension.Thank You to the Staff Joe and Rolly August 30, 2014
Rated 1.0 out of 5.0 by Billing Nightmares Lovely hotel but spent 2 hours back and forth trying to get a correct bill!!!! Not worth the stay for that reason. August 29, 2014
Rated 5.0 out of 5.0 by First visit to Hamilton and Burlington Staybridge made our first visit to Hamilton and Burlington a success and very memorable. Our family was so impressed with the accommodation that was extended to us. Actually, we are now planning for our New Year's eve get-away and we would like to stay again where we can find The Staybridge Suite Hotel. In addition, my son is already planning on getting a reservation at Staybridge Manhattan, New York City. These seem like our family is already looking forward to visit Staybridge again. Thank you so much to all the staff of your hotel. You are awesome! KEEP IT UP! August 28, 2014
Rated 4.0 out of 5.0 by Great Stay I've stayed at this hotel many times coming into town and would recommend this location. The service and building maintainence is consistant and top notch August 26, 2014
Rated 4.0 out of 5.0 by Lots of room, but staff could be more amenable When I arrived i was not greeted as an IHG member, I asked for a room with a view, meaning towards the lake. The staff person said my room had a view, over the patio. The patio was a parking lot. They could have done better. I needed to extend my stay by an extra day, and asked for the same rate as i paid for the other 4 days and was told that was not possible. i said that the internet site provided that rate. After insisting i got it. But i should not have to insist in this way to get what is basic courteous service, to a frequent client. At the end of the stay the final bill was wrong. i had to have it correcfed. Other than that, in terms of location, comfort of room, everything was fine. August 26, 2014
Rated 5.0 out of 5.0 by Gorgeous hotel We stayed there 2 nights and really enjoyed it. Full size fridge and the kitchen were impressive. Really beautiful hotel, nice courtyard. August 23, 2014
Rated 5.0 out of 5.0 by Top notch facility First time staying at a Staybridge Suites was not disapointing. Hamilton Downtown appears to be a new building and the suites are large, well equiped and comfortable. Will stay here again if the oportunity permits. August 22, 2014
Rated 5.0 out of 5.0 by Excellent stay The suite we stayed in was very clean and well-kept. The mattresses were very comfortable and overall, we very much enjoyed our stay. August 15, 2014
Rated 1.0 out of 5.0 by Unpleasant Experience We have stayed at this hotel out of necessity a few times, and have never had a great experience. The first stay, our room was not ready and they told us to come back after the wedding.... so where were we to get ready for the wedding????? After getting angry they finally got us one of our 3 rooms so we could get ready. so inconvenient, as we were there at the regular check in time.... Our next stay, we showed up and they booked the reservation for the wrong night!!!!!!.... We had to go to another hotel.... so aweful.... and they could not correct as they claim they were booked.... Our last stay, started out good, until around midnight the room next to us was having as party... We had a 2 year old trying to sleep in our room, and we were trying to get a good night sleep for the next day wedding.... after a few phone calls down to the desk, they FINALLY kicked them out at 5am... people in the other wing of the hotel could hear them.... such aweful service... all they wanted to do fro us was credit us 20$.... what a joke.... so I went to the desk on check out, and after us staying for 2 nights, 170$ a night, they still only credited us 604, which we still have not seen on our credit card a week later.... This has got to be the worst service I have ever received. We have given this hotel 3 chances, and nothing has been rectified. We will never ever stay at this hotel again, and we tell everyone we know of the poor service we have received so they do not stay there either. August 14, 2014
Rated 5.0 out of 5.0 by fantastic hotel Loved our night at the Staybridge! We checked in seamlessly and the rest of our evening was just as comfortable. We had an issue with the air conditioner and had a service man come up at 2 am within 5 minutes of the call and he rectified the problem immediately! Breakfast was delicious with lots of variety and quality food. We are telling anyone that will listen that Hamilton has a gem of a hotel! August 14, 2014
Rated 5.0 out of 5.0 by Great hotel--whole family really liked it Everything a hotel should be. Good breakfast, nice evening social, wonderful rooms. If we go back to Hamilton, this is where we would stay. August 12, 2014
Rated 4.0 out of 5.0 by About what I expected, but not a penny more It felt like a hotel the entire time. I even commented to myself on a few occasions that I would have been just as well staying at a lower cost hotel because I would have received similar quality and wouldn't have to wait for the shower to warm up. The bed was acceptable, but I slept poorly on it due to some back problems, I even resorted to sleeping on the couch, which often proved more comfortable. I was disappointed that no hot tub or sauna was available as this is my preferred way to relax after work (the only reason I travel). However, wanting that, I utilized the exercise equipment. It was standard, bikes, ellipticals, lift-machines, plus some dumbbells, but it didn't seem like these were bought new or simply haven't been kept up. They were clean, but one of the bike units worked sporadically and showed significant signs of wear. The breakfasts, while larger than normal, consisted of the standard hotel fare. I did not have an opportunity to partake in the supper socials, so I will not offer an opinion of that. The staff in every regard was attentive, friendly, and courteous; while they didn't need to bend over backwards for my services, they seemed willing to. A rather pointed note was the lack of available stairs. There were fire-escapes, but if the elevators were for some reason rendered unusable there would be no way to get to the rooms without first going outside. Also, when I stay on lower levels, I prefer to use stairs to elevators. This option was not available seemed a rather glaring issue. In conclusion, the hotel looked nice, the staff was good and well-trained, but the price is a bit high for the quality of the rooms. August 12, 2014
Rated 5.0 out of 5.0 by Quite room and great breakfst choices The hotel is conveniently located in downtown Hamilton. The suite was comfortable and quiet while the food choices at breakfast were numerous. August 10, 2014
Rated 5.0 out of 5.0 by Great hotel for vacation Took my family there for a 3 night stay. What a wonderful stay! Would stay there again if I was going to be in the area. An hour from Niagara Falls, an hour from Toronto. August 9, 2014
Rated 5.0 out of 5.0 by Clean and Well Run Hotel was clean and staff very attentive and helpful. August 6, 2014
Rated 4.0 out of 5.0 by front desk I think you have a very nice Suites Last year was my first time here and if it wasn't for the staff at the front desk making me feel comfortable and at home. help me fined where I was going .Had lots of laughs. I would have moved closer to my work and that is why I came back this time.. This time not near as much.. .. August 4, 2014
Rated 5.0 out of 5.0 by Great mattress and terrific service. This was our first stay at Staybridge Suites and we were not disappointed. The room provided all we needed and more. It is kept clean, well supplied and comfortable. I liked the frig and the ice maker in the freezer. Have to say, I really liked the large walk-in shower. The sectional sofa made for real relaxation. And, the large desk and office chair is most versatile. And the staff at this hotel makes the stay excellent. We thoroughly enjoyed our stay at the Staybridge Suites in Hamilton, Ontario. August 2, 2014
Rated 5.0 out of 5.0 by Ahhhhh This hotel is super comfortable with ease and quickness of check-in to eating a hearty breakfast in the morning. You will definitely not be disappointed with your stay. August 1, 2014
Rated 3.0 out of 5.0 by Not sure My over all stay was not what I had hope it would have been. The staff was great and the bed and food was enjoyable. August 1, 2014
Rated 5.0 out of 5.0 by Great Experience We had a great experience. the kids loved swimming in the pool and all of the choices for breakfast. We loved being able to put them to bed and stay up in the living room. July 31, 2014
Rated 5.0 out of 5.0 by Hamilton, ON This hotel appears to be brand new. Our three-day stay was uneventful. Rooms were comfortable and pleasant. It is odd that the front desk at this hotel is up one level from the registration parking area. The air conditioner cycling was a bit bothersome, but otherwise everything was as I would desire in a suite hotel. July 31, 2014
Rated 5.0 out of 5.0 by Excellent Downtown Excellent hotel within walking distance of all downtown amenities at a very reasonable price. Breakfast is one of the best. July 26, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service great hotel and a great location. I would highly recommend staying here. July 23, 2014
Rated 5.0 out of 5.0 by Great overnight stay Was looking for a 1 night stay in the Hamilton area and found this Staybridge with an available IHG Rewards free night available. The hotel was very modern with easy enclosed parking available. The room was a spacious suite with all the amenities that would be useful for a long term stay. I thoroughly enjoyed my one night stay. Breakfast was also enjoyable the following morning. July 23, 2014
Rated 5.0 out of 5.0 by Just what we wanted! Attractive, comfortable, convenient to downtown activities. We were very happy with our accomodations. Nice kitchen which had all the items we needed to prep our own meals . Saw some visitors grilling their own meals on the patio grill. Hot breakfasts were good for those that like standard fare, but we have special diet needs. Wife and I were thrilled with our experience at the hotel. July 22, 2014
Rated 5.0 out of 5.0 by Everything great! Linda at the front desk made checkin very easy and we were delighted when we saw our room. We were going to a wedding so I couldn't wait for the kingbed room to finish being cleaned so accepted the queenbed room and it was great! Lots of room and every amenity you'd expect in a suite hotel. Linda allowed us late checkout as we didn't get back to the room till 1:30 A.M. We woke up late and rushed down for breakfast five minutes before closing and the staff in the dining room were very nice and kept telling us not to worry or hurry! Breakfast was very good as was the coffee which is available all day. I also really liked the furnishings in the dining room - not typical of suite hotels - they were sleek and modern. They also had a large, lovely outdoor area to relax in (unfortunately as it's outside - people can smoke so we didn't sit there). I've already told some friends about the hotel as they may have another wedding in the Hamilton area in a month or two. I'd definitely recommend it to anyone who wants excellent, quiet accommodation with superior service and a great complimentary breakfast! July 16, 2014
Rated 5.0 out of 5.0 by Friendly Staff The staff was very friendly and courteous. Upon arrival the suite that was assigned to us had not been properly cleaned. (lots of dog hair on blankets) When we notified the front desk, they immediately assigned us a different room which was very clean. Breakfast was good and the staff kept up very well with bring out fresh food and cleaning up the dirty dishes. Parking was made easy with the choice of parking across the street or utilizing the parking garage. I definitely would consider Stay Bridge for future travels! July 16, 2014
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