Rated 4.6 out of 5 by 110
Rated 5.0 out of 5.0 by happycamper22 Excellent stay
The suite we stayed in was very clean and well-kept. The mattresses were very comfortable and overall, we very much enjoyed our stay.
August 15, 2014
Rated 1.0 out of 5.0 by Wedding Sarah Unpleasant Experience
We have stayed at this hotel out of necessity a few times, and have never had a great experience.
The first stay, our room was not ready and they told us to come back after the wedding.... so where were we to get ready for the wedding????? After getting angry they finally got us one of our 3 rooms so we could get ready. so inconvenient, as we were there at the regular check in time....
Our next stay, we showed up and they booked the reservation for the wrong night!!!!!!.... We had to go to another hotel.... so aweful.... and they could not correct as they claim they were booked....
Our last stay, started out good, until around midnight the room next to us was having as party... We had a 2 year old trying to sleep in our room, and we were trying to get a good night sleep for the next day wedding.... after a few phone calls down to the desk, they FINALLY kicked them out at 5am... people in the other wing of the hotel could hear them.... such aweful service... all they wanted to do fro us was credit us 20$.... what a joke.... so I went to the desk on check out, and after us staying for 2 nights, 170$ a night, they still only credited us 604, which we still have not seen on our credit card a week later....
This has got to be the worst service I have ever received. We have given this hotel 3 chances, and nothing has been rectified. We will never ever stay at this hotel again, and we tell everyone we know of the poor service we have received so they do not stay there either.
August 14, 2014
Rated 5.0 out of 5.0 by Sugar10 fantastic hotel
Loved our night at the Staybridge! We checked in seamlessly and the rest of our evening was just as comfortable. We had an issue with the air conditioner and had a service man come up at 2 am within 5 minutes of the call and he rectified the problem immediately! Breakfast was delicious with lots of variety and quality food. We are telling anyone that will listen that Hamilton has a gem of a hotel!
August 14, 2014