Rated 3.9 out of 5 by 217
Rated 2.0 out of 5.0 by cpd12 close to downtown
All was good with hotel and staff. Food was terrible, especially for the price you are charged. Dinner was bland and no flavor. Breakfast was the buffet and its was free and thats about all I would pay for it.
January 9, 2014
Rated 1.0 out of 5.0 by Concert Attender Sometimes Things Just Don't Go Well
I am surprised that they are even asking me to do a review. I stay in hotels over 50 nights a year. Well, this is the one where basically nothing went well. Very nice young lady at the front desk. I ask her for the quiet floor. Where does she put me? On a floor with construction workers. They were even actually in the room that she assigned me to. Back to the front desk we go. She didn't know they were up there. Ok. So now we go to another "quiet floor". All is fine until late evening. Who do I get in the next room? Two very loud teenage girls. I finally called the front desk at 3:30am. It never got better for another hour or two. Then I go to check out after breakfast. Nobody at the front desk. Had to wait while he ran an errand. When he returned, I once again complained about the noise and that I specifically asked for a quiet floor. He said that yes, they had to put the teenage girls on my floor. Really? That hotel has ten floors with less than 20% occupancy (my estimate) and you had to put the girls beside me? There are 23 hotels within about ten minutes of downtown Harrisburg and I will definitely pursue others. Sorry.
January 2, 2014
Rated 5.0 out of 5.0 by wbocrafter Everything was excellent until I checked my credit card
My husband was an inpatient at Pinnacle Health which is located just across the street from the hotel. Everything about my stay was wonderful; that is until I checked my credit card activity when I got home and saw 2 charges on my bill. One charge was for $50 which I was told, after I called the hotel after checkout) was for incidentals. When we checked in the clerk asked for a credit card but did not advise me that they would be putting a $50 hold on my credit card. I am extremely unhappy about this. Feel free to charge my credit card when I check out if I have done damage to the room or if I took something that did not belong to me (which I didn't) but don't just charge my credit card $50 for incidentals without telling me. There was also a $77.75 charge on my credit card that the front desk clerk could not tell me what that charge was for. It was definitely not for the cost of the room because the room was paid for with points from the gold member status. When I inquired about this I was told I would have to talk to the manager the next day. Otherwise, this hotel exceeded my expectations unless I don't get a reasonable answer as to why they charged my credit card $77.75.
December 22, 2013
Rated 5.0 out of 5.0 by Rkap Friendly staff
This is a nice property and great location. Staff was friendly and helpful. Desk knew their property and got me to things in the area I would stay here again
December 5, 2013
Rated 5.0 out of 5.0 by Matt33 Visit for Work Fall
I have stayed at the Crown Plaza three times in Harrisburg, PA. Enjoyable trip each time. The breakfast buffet caters to all eaters, the bar tenders are pleasant for interactive conversation and it is conveniently located.
November 29, 2013
Rated 5.0 out of 5.0 by davsch11 Great Staff and Location!
Staff was very nice and knew their stuff! lovely people
November 23, 2013
Rated 5.0 out of 5.0 by Terramoto Well done
Staff was very friendly and helpful.
Room was clean and comfortable.
Bed was very comfortable.
Breakfast option a true value.
November 21, 2013
Rated 5.0 out of 5.0 by JosC Comfortable and excellent placed
Crown Plaza hotel is excellent situated on 2nd. nearby the vibrant heart of Harrisburg The service and the cleaniness of the total hotel is very good. The rooms are very clean and the staff enormous friendly and supportive.
The sleep quality and food are excellent.
November 18, 2013
Rated 4.0 out of 5.0 by mykeeboy A Pleasant Stay
This was our second stay for the marathon. Everything went well. Staff is friendly and efficient. Happy hour is great though wemissed seeing the pool through the lounge. Breakfast was good. Room was average but clean. $18 for parking was reasonable. We would stay here again.
November 17, 2013
Rated 4.0 out of 5.0 by runner52 Good location and unfair charge
Thank you for the room. It was extremely accessible to the starting line of the Harrisburg Marathon. Thank you for the runners' breakfast on race morning. I was checked into the hotel for less than 24 hours but was charged for 2 days of valet service parking. I thought that was unfair.
November 15, 2013
Rated 5.0 out of 5.0 by Marathon45 Went above and beyond!
Staff was extremely helpful and got everything right. Room was exactly what we needed - great experience and would definitely stay here again.
November 14, 2013
Rated 5.0 out of 5.0 by Sguznay Marathoners weekend
Thanks guys for the clean, spacious room on a weekend where there are a lot of runners in town for a marathon. I felt like there was plenty of quiet rest to be had, and great service at the front desk.
November 13, 2013
Rated 5.0 out of 5.0 by tntnt Harrisburg Marathon Stay
From the moment I arrived with my wife and 3 daughters the staff was very attentive to our needs. The valet parking staff directed me to a free lot around the block because my van would not fit. He gave me a map and followed up to make I found it. he also let me park by the hotel front door to unload the van as long as I needed. At check in the young man noticed my 3 girls and immediately told me how to find the newly renovated indoor pool. I had a great night sleep before the marathon and my wake up call was on time. the grab and go breakfast for runners was a great idea as well. Extended 4 PM check out for runners was great too. My kids and I got to enjoy post race pool time. We will definitely be back and recommend to friends.
November 13, 2013
Rated 4.0 out of 5.0 Quiet, comfortable bed, but small room
Stayed for the Harrisburg Marathon. The room was small but the bed was comfortable. Room was clean, but definitely a musty smell in the room. Positive note: Perfectly quiet night to sleep. No noise outside of the room. I loved that!! That takes precedent over all the negatives put together. Dining food was very good for the buffet style meal. Parking: Forced valet parking disturbed me
November 13, 2013
Rated 5.0 out of 5.0 by popkin Great service
I was in the Harrisburg Marathon and the hotel was kind enough to extend the check out time later in the day for those of us who were coming in after a long run. Much appreciated. Staff was very nice too.
November 13, 2013
Rated 4.0 out of 5.0 by reenie51 Good accomodation and GREAT front desk staff, POOR food
Front desk staff very welcoming, good room and comfortable bed. Decor a bit dated, especially the dining room, it was like stepping back in time. I would not recommend eating here as we had breakfast, pretty poor and the evening meal even worse. It was cold and bland, the only nice bit was the baked potato. I complained to the front desk staff who were very understanding, apologised and removed this change from our bill. We would return, however would definitely not eat here.
November 3, 2013
Rated 5.0 out of 5.0 by nmo24 Friendly Service
Clean friendly and accommodating. Very comfortable atmoshere. Thanks Nick
October 31, 2013
Rated 2.0 out of 5.0 by rabbitfan9 Good breakfast and fair location
Fair place to stay if you're downtown, would recommend their breakfast.
October 31, 2013
Rated 1.0 out of 5.0 by themla Valet Hostage
The hotel offers a great Harrisburg location and the hotel staff from front desk to house keeping was very helpful. The whole down fall, for the ENTIRE facility, was the very prudish valet service attendants and their accommodations.
From the moment my wife and I arrived, to when we checked out, we were never greeted with a friendly valet attendant. There was one point when the valet attendant rolled his eyes up when we forgot a personal item out of the car and asked if we could retrieve it. He shuffled off and returned 10 minutes later with the item. There was never any eye contact and we were on their time. Actually, while waiting in the lobby, watching the screen for our car to arrive, EVERY guest was feeling the same message from the hotel's valet service. Unsure as to why it is forced valet, but it is evident the customer does not come in as a priority for service at the Crown Plaza in Harrisburg.
We were held hostage to the valet service for 4 long agonizing days while staying at the Crown Plaza in Harrisburg PA.
We will bypass the Crown on our next trip to Harrisburg PA, which is in the coming holidays.
October 24, 2013
Rated 3.0 out of 5.0 by Pugs very comfortable beds and great location
I enjoyed everything about the Hotel and my stay with one exception the handle of the bathroom door was loose and when i called front desk and mentioned it i was told someone was gonna look at it but it never happened so i was a little disappointed with that.
October 22, 2013
Rated 3.0 out of 5.0 by FriendsofGroom2 Restaurant service not up to par
We were at this hotel to attend a wedding in the area. The hotel itself was fine; however the service at the restaurant certainly left room for improvement. The first morning we waited 10 minutes to be seated and had to finally get someone from the front desk to assist us. We then had to wait to order; wait for our coffee and then wait for our food. The second morning wasn't much better except friends had seats waiting for us. Our first cup of coffee was barely warm but the second was better. If we ever stayed at this hotel again, we would definitely go somewhere else to eat.
October 19, 2013
Rated 4.0 out of 5.0 by JDL12424 Great Location
A holiday weekend getaway put us traveling through the area. We had stayed at the Crowne Plaza a couple of years ago on a business weekend and ehjoyed it so made a point of stopping again. We were unaware of the weekend festivities in the city and the traffic diversions were challanging but manageable. Another challange was met at the valet parking... what to do with a motorcycle. It was handled well although a bit pricey. We were only overnight visitors and did not sample the amenities of the hotel but all our needs were met without fail. We would definitely consider this facility again.
October 11, 2013
Rated 5.0 out of 5.0 by Carolyn2 Elegantly comfortable
Our stay was very pleasant. Attention to details and small comfort touches were impressive. The staff was friendly and very helpful. I appreciated the ambiance and modern design. Real plants and fresh flowers were indiciative of the overall genuine feel.
October 10, 2013
Rated 4.0 out of 5.0 by bt4227 Nice place to stay
I have stayed at the Crowne Plaza twice in the last 6 weeks. In each case I found the staff to be extremely friendly and helpful. An A+ on this aspect of the hotel. The room is nice and the facilities are very good. The gym and pool are also excellent. The restaurant food is good.
My only complaint is that the wireless internet connection in the rooms is terrible. One gets logged out every 5 to 10 minutes and the download speeds are very poor.
October 7, 2013
Rated 3.0 out of 5.0 by hjs142 ceilings and TV issues
The staff in the lobby were very helpful, as were the valet staff. We had show equipment, etc and instantly a manager offered to assist us with our luggage and equipment. We ordered room service for dinner and breakfast, and for dinner they forgot one of our entrees and for breakfast they didn't split our check the way we requested. The food was ok - all of the main components of each dish were present, but the execution was poor. For example, lox and bagels for breakfast - the lox, bagel, cream cheese, capers and tomatoes were all fine. The cucumber and onion slices were 1/2" thick?! The bathroom was clean, but the drop ceiling in the bathroom (and actually the entire hotel) looked as though amateurs had installed it. It was unsightly and a little creepy. My biggest complaint overall was that the TV stopped working. It worked the night we arrived, we went to sleep and when we woke up, it wouldn't even turn on. When we called the front desk we were told to have one of us pull the TV out while the other made sure it was plugged in...excellent customer service.
October 4, 2013
Rated 5.0 out of 5.0 by BUTRs Like Home
When on an extended stay for work they made the fact that I was away from home much more bearable. They always made random conversation. we laughed and joked and they remembered my name from the first day I was there. They were like an extended family. The next time I am in the area I will certainly stay here.
October 3, 2013
Rated 3.0 out of 5.0 by SAM83 Cold
I had a very hard time keeping the temperature in the room at a comfortable degree. The air conditioner was set at 62 and it was too cold in the room. I kept turning the heat on and yet the thermostat had a mind of it's own and the room wouldn't get warm ever.
I went to make a phone call and there was no phone book in the room. Went to the front desk, they had one, however I shouldn't have had to do that.
I liked that their was a CVS within walking distance from the hotel and many other stores as well.
October 2, 2013
Rated 5.0 out of 5.0 by Tony22 Great service and especially clean room!
Quick response to my special requests. Room was very clean. Staff went out of their way to make my stay great. This is my new goto place when I stay in Harrisburg.
October 1, 2013
Rated 5.0 out of 5.0 by Jedidiah Great bed and great service
Stayed at the Harrisburg Crowne Plaza. I have breathing issues and advised the front desk clerk Ashley. She set me up with a comfortable chair and ottoman where I slept and it was great. Bob and Frank from engineering brought the chair rather quickly and I couldn't thank them enough. Very clean place
September 23, 2013
Rated 2.0 out of 5.0 by Catracing Needs upgrade
Needs massive refurbishment from bedroom furniture, new beds, air conditioning to poor windows.
September 21, 2013