The Hotel Indigo Chicago - Vernon Hills is a boutique hotel providing our guests with a sophisticated, soothing experience and a convenient location halfway between Chicago and Milwaukee. The Hotel Indigo Chicago - Vernon Hills is the proud recipient of the JD Power and Associates 2012 Service Champion Award.
The staff did not appear engaged with the customers. Their was one woman in her 50's that worked in the Breakfast Room and she did engage. Everyone else you had to approach them and then it was a[More]
rather "dry" experience.
The bathroom door is in the way of the toilet.
The day I checked in there was a plastic lid on the night stand and the next day the coffee cup I used was still on the night stand.
Water was hot. Nice. [Less]
I stay at the Schaumburg HIE quite frequently and have been doing so for the past 4 years. The rooms are comfortable and always clean. All staff members that I have encountered are very friendly and[More]
the pride they take in the service they perform is what makes staying at this hotel better than any other.
Tom at the front desk has greeted be with a smile for the past 4 years. After a long exhausting (and usually delayed) flight from O'Hare, Tom make the check-in process a breeze, and his hospitable personality is the next best thing to coming home.
The breakfast area is fantastic! Julie has been there for the 4 years I have been staying as well. She keeps the area very clean and well stocked, even on the busiest days. She always has a smile on her face and makes sure that breakfast one of the best features of this hotel.
I've tried other local hotels, but this HIE is by far my favorite place in Schaumburg in this price range. [Less]
Hotel seems newly renovated inside. Common area is nice. Rooms are what you'd expect from Holiday Inn. The staff was friendly enough and helpful when I had questions. Didn't use the pool or fitness[More]
center so can't really comment on that. Overall good experience. [Less]