We are located directly off I-65 at exit 69 for easy access to all of Brentwood, Cool Springs and Franklin area attractions. Newly renovated spacious guest rooms feature 40 inch flat screen HD TV's, lavish granite countertops, microwave and refrigerator in all guest rooms. We have an outdoor pool area and indoor fitness center. The hotel is 100% non-smoking.
We tried to explain to the desk staff we were staying on a rewards night for 2 nights. We made one reservation in March and then decided to arrive a day earlier so we booked a 2nd rewards night. The[More]
desk clerk said,"yeah, yeah, yeah, I got ya" They ended up charging us for the 2nd rewards night stay. After several trips to the desk they promised our bill would be corrected. 3 days later we check our bank account and the situation still had not been fixed. It finally took a call to main office of Holiday Inn to fix the situation. They were wonderful and everything was fixed in the timely matter. If the desk clerk would have just listened when we checked in we wouldn't have spent part of our vacation trying to work through this problem. [Less]