Rated 4.4 out of 5 by 200
Rated 4.0 out of 5.0 by Brenda65 Herndon
Very nice hotel. Great to have restaurant and rental car office on premises. Only complaint is mattress could be firmer and sheets softer. Did not sleep well after 1st nite. (exhausted 1st nite)
October 19, 2013
Rated 5.0 out of 5.0 by PenE Comfort and value
We have stayed here several times when flying out of Washington Dulles and find it to be a comfortable hotel with very pleasant staff and the convenience of having Hoolihans restaurant attached. Being able to park and fly with the stay is so convenient and make this a very good value.
October 19, 2013
Rated 5.0 out of 5.0 by RyanG79 I always enjoy my stay at the Crowne Plaza Dulles!
The staff is always courteous the rooms are clean and comfortable and only a 5 minute drive to the airport
October 16, 2013
Rated 4.0 out of 5.0 by skyking12 great location
Please make sure the staff has knowledge if wether there is a vending machine on the floors. I ws told there were soda machines on each floor, but there wasn't, just ice machines. Also the room guides shows there is also vending machines on all floors, and in reality, there isn't.
October 7, 2013
Rated 3.0 out of 5.0 by JoelR1 Good recent visit
My expectations was slightly higher for a location closer to the airport in DC. The front desk staff was knowledgable and receptive. Although it is not provided at every IHG property I was surprised this location did not have any newspapers(USA today or WSJ). Dinner was very nice, my wife and I enjoyed the ambience and menu. All in all I had a good stay.
October 6, 2013
Rated 4.0 out of 5.0 by dpME great deal, great value, would stay again
Business meeting in area, several hotels to choose from, best deal by far was here and a much fancier and nice place than all other options, pricy food at the in-hotel restaurant, Taco Bell next door works better if no need to "dine" and other options in walking distance.
October 1, 2013
Rated 1.0 out of 5.0 by Worldtraveler1234567 Terrible stay....never again
Worse air-conditioning window unit....sounded like a jet taking off when turned on. Asked to be moved, front desk did not know if other rooms had same issue, lost sleep. First time at a crown place, chosen for low price and opportunity to make a long term customer out of me, never again
September 29, 2013
Rated 5.0 out of 5.0 by Lentzln One of my best business travel experiences!
From the time I first approached the front desk to register, until check-out; I was very impressed with the staff. The room was nicely furnished, and the staff quickly accommodated my request for different pillows.
September 27, 2013
Rated 5.0 out of 5.0 by Serendipity1000 Excellent airport hotel
I stayed here for one night before taking an evening flight from Dulles and would highly recommend this hotel.
Good points: Staff was very pleasant. It has a well-equipped small fitness room where I worked out, a decent-sized swimming pool where I swam (and even received some swimming pointers from the lifeguard on duty!) and the proximity to Ruby Tuesday's where I dined. The room was large, well-equipped and comfortable with a nice bed and great pillows.
Not so good: The cotton summer blanket on the bed was too light for the room temperature with AC turned off (I was cold and told reception this at checkout), the TV system pushed the pay channels to the extreme which really put me off.
I would definitely go back. A good price for a very nice hotel.
September 26, 2013
Rated 3.0 out of 5.0 by RoaylAmbassador Near Dulles Airport
Hotel already in the years, needs Renovation, Good Location to the Airport, breakfast should have more choices like other Crown Plaza
September 22, 2013
Rated 5.0 out of 5.0 by MCHammer Excellent Hotel
I first started coming to the Crown Plaza over five years ago (2008) because of the close proximity to my work place. However, since that time, I have learned to enjoy its comfort, ammenities, as well as the value. I like the fitness room but just like most hotels, it is somewhat small. The people are always friendly. Their association with Houlihan's restaurant really adds to the overall excellent experience. The people in that reastaurant are very friendly and focus on pleasing you. Only one time can I remember not receiving my little "bag" of goodies as a Priority Club member and that was my most recent visit in September 2013. I did not realize it until the next day after checkin. That shows that I just treat this place like an extension of home where I was not expecting my bag.
September 18, 2013
Rated 4.0 out of 5.0 by Acerkid laborday eve
it was just a quick wkend get away. 4th time this time. overall, good experience. wish i cld have chkd in earlier..
September 5, 2013
Rated 4.0 out of 5.0 by RockinRob Great value
The rooms are comfortable and well furnished, though the airconditioning system is a bit outdated. Nice pool and average fitness room. Prompt shuttle service to airport and within walking distance to some restaurants and shops. For the money, this is the best value I have seen at the Dulles airport.
September 1, 2013
Rated 5.0 out of 5.0 by Dames Excellent staff members
I would like to commend your staff for the outstanding service I receive consistently. There is an extraordinary individual by the name of Ana who is exceptional!!! Always professional, articulate, and makes one feel truly welcomed. I am always pleased to see Ana when I arrive. May I please include your van driver Ronald in my comments for he is another asset to your staff. Truly a pleasant professional competent person. Many thanks, for my comfortable stay at your establishment.
August 31, 2013
Rated 5.0 out of 5.0 by HTP37 RELAXING WEEKEND STAY
We loved our room on the 4th floor. Having access to the hotel business suite with computers was a welcome addition. Our room was clean, comfortable and having the refrigerator in the room helped our budget.
August 28, 2013
Rated 5.0 out of 5.0 by MiB64 Excellent stay
Always very clean. Staff is always courteous. Very close to IAD and nice restaurants. This is always my first choice to stay when traveling in the area.
August 23, 2013
Rated 5.0 out of 5.0 by Kevin171717 Excellent Location
Walking distance from restaurants, grocery store, movie theatres, strip mall, 5 minutes from Washington-Dulles Airport, etc. Connected to Washington DC Metro system by Fairfax connector bus system - bus stops right in front of the hotel.
Excellent Service and courteous staff.
August 16, 2013
Rated 4.0 out of 5.0 by MsMMB Bed was not comfortable
I have stayed at this hotel before but this bed was way too ;umpy and soft.
August 13, 2013
Rated 4.0 out of 5.0 by Adah Good Stay
We attended a conference here and everything was nice.
August 13, 2013
Rated 5.0 out of 5.0 by Joyce80 Comfortable Bed, excellent Amenities
Microwave, coffee, great bed, multiple pillows. Very enjoyable and food at in-house restaurant, Hoolihans, was excellent.
August 10, 2013
Rated 4.0 out of 5.0 by carissae Excellent Location for Park Stay and Fly
Crowne Plaza Hotel is an ideal location with a garage for my vehicle when I need to be away for 5 days. The offer to park for up to 14 days without additional charge is fantastic. I was upgraded to the Tower room and as a Gold IHG member, was entitled to use the Concierge Lounge on the7th floor.
Everything about the hotel and room is Excellent! Arrival was fantastic too! We were welcomed by a lady receptionist who made the arrival very warm and welcoming. On the contrary, departure was cold and aloof. The night auditor was unfriendly - no returning smile nor greeting when we approach with our luggage at 4am.
Did not make a great start to the day!!
August 10, 2013
Rated 4.0 out of 5.0 by Charl357 Staff Friendly
From the check-in process to the check-out process, the Front Desk staff was wonderful. So friendly. Gave us directions that were easy to follow.
August 9, 2013
Rated 5.0 out of 5.0 by luis64 Allways a Pleasant stay here.
the overall comfort of the hotel it has always been nothing less than an A+, the staff from the van driver to house keeping, always warm and very welcoming the location of the hotel is ideal with it's surroundings, rooms a very clean and comfortable, my stay here is usually from 1 to 2 days and the stay has been pleasant. I have recommended the hotel to many colleagues of mine, will continue.
July 27, 2013
Rated 4.0 out of 5.0 by gepetohong Mostly good
In good shape despite what appears to be a fairly dated building. I've stayed here many times and have always gotten good service and clean rooms. Fitness equipment are in pretty good shape, and concierge lounge is decent. Love that they provide water in the room fridge! Some negatives I noticed:
1) Wifi is spotty depending on the room location. This can be quite annoying.
2) A slight more variety in concierge snacks would be good. Especially for breakfast, maybe yogurt?
3) They still have me as gold status member - I became platinum 9 months ago! And I've probably been to this hotel 30 nights in that time, and EVERY other IHG hotel shows platinum. What is the problem?
July 23, 2013
Rated 5.0 out of 5.0 by Gerrylou Staff
We did a park, fly and stay reservation and were very pleased with the courtesy and helpfulness of the staff. Our return flight was delayed and we notified the hotel we would be late and they told us no problem. We had no trouble getting the shuttle provided by the hotel. Thank you for the helpful staff during the early hours of the morning.
July 15, 2013
Rated 5.0 out of 5.0 by CinSin09 Excellet
I have absolutely nothing bad to say about my reservation, stay and check out. Keep up the great job
July 15, 2013
Rated 3.0 out of 5.0 by Barbsteadyat138 Very good value; comfortable but not posh
Having Houlihan's restaurant on the ground floor was very convenient. Excellent dinner with price range to fit all budgets (including $ 28 steaks, for those who realy want a big and good meal!) Breakfast buffet for fast in and out or you can take your time over a great full breakfast. Indoor pool very nice, big pool deck, small gym but adequate. Pool hours limited because of lifeguard availability so if you arrive mid-day with children, you'll have to wait until 4 PM to swim. I did not try the Hot tub, but it looked appealing. For $ 135 a night, this was a great value place to stay. If you need computer hook-ups, extra charging stations for your phones and electronic stuff, don't ask for a "leisure" room - ask for a business room (might cost more, though.) I found my leisure room to have very few electrical outlets and no internet connection.
July 9, 2013
Rated 5.0 out of 5.0 by DB66 Comfortable, Quiet, and Well Appointed
Just one night, but wish I could have stayed a week. Great hotel
July 2, 2013
Rated 3.0 out of 5.0 by Rj22 No.A/C in the hallways
I'm not entirely sure why, but for some reason there was no A/C in the hallways towards the elevators and rooms. I'm not one that likes to walk out of my room and immediately start sweating. They need to improve this. Other than that I have no real complaints
June 27, 2013
Rated 3.0 out of 5.0 by RHG777 Poor Customer Service
I am an airline employee. I booked a room for my daughter under my airline rate. I was assured that I could do this by your staff. When my daughter arrived at the hotel she was informed by same staff that this wasn't correct and charged her full price. I talked to the desk clerk and even though I had a receipt stating the price for room charge he insisted that it was for room deposit only. That's not what my receipt said and it's not what I was told when I made the reservation. Furthermore, he was willing to take my credit card number when I made the reservation but said for security he could not take it to pay the difference in price. This didn't reason with me since he just took the same credit card 5 minutes earlier to make the reservation. Is this attitude common among your frontline employees? He refused to make any effort to work with me to correct this situation.
June 26, 2013