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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.6

    based on 234 reviews
    94%
    Recommend This Property

    Ratings Breakdown

    234reviews

    • 5 Stars
      173
    • 4 Stars
      41
    • 3 Stars
      8
    • 2 Stars
      5
    • 1 Stars
      7

    Great Hotel in Hot Springs

    By

    March 25, 2015

    The bed was one of the most comfortable my husband and I have slept on in a long time including our own! The size of the suite was perfect. Liked having separate bedroom and den/kitchen. Very convenient having a hot breakfast buffet.

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    Not great

    By

    March 24, 2015

    club

    Wouldn't stay again. Closed in, cramped room. Front desk staff didn't seem to be concerned with issues. I'd stay again in a pinch, but only if there weren't other options.

    Posted byHotelStaff
    March 26, 2015
    Thank you for taking the time to write a review about your recent stay at our hotel in Hot Springs, AR! We apologize the suite you were in seemed cramped. We do have several room types at our hotel that you can choose from. Our one bedroom and two bedroom suites are more spacious than our classic studio suite. Maybe next time you are in the area you may want to try one of those suites so that you and your family can have more room. We apologize you felt like our staff did not seem concerned with any issues. We will definitely have a talk with the agents that were on shift the day you were here so that this does not happen again. We hope that next time you are in the area you can give us a second chance.
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    Newer clean fresh friendly hotel

    By

    March 23, 2015

    Beautiful newer property overlooking the lake. Breakfast could be much better...but the other pluses make up for it. Bed was super comfortable and the pillows were some of the best I have ever slept on. I will be back.

    Posted byHotelStaff
    March 24, 2015
    Thank you so much for your five star review of our hotel! We are currently in the process of upgrading our breakfast/evening social equipment in order to provide our guests outstanding food offerings. We are pleased that you enjoyed the comfort of our beds and hope that you will come back to stay with us the next time you are in Hot Springs.
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    Really nice location for the lake view.

    By

    March 18, 2015

    Only thing missing was a hot tub. Everything else was great for a weekend getaway.

    Posted byHotelStaff
    March 20, 2015
    Thank you for your five star review and for being a valued Gold IHG Rewards Club Member. We hope that we have earned your business for future visits to Hot Springs. If there is any way we can be of assistance, please let us know.
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