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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    92%
    Recommend This Property

    Overall Experience

    4.5

    based on 219 reviews
    92%
    Recommend This Property

    Ratings Breakdown

    219reviews

    • 5 Stars
      150
    • 4 Stars
      49
    • 3 Stars
      9
    • 2 Stars
      4
    • 1 Stars
      7

    Just so so

    By

    August 16, 2016

    Wish i felt better about this Staybridge, but it left me a little disappointed. Odd location (not much can be done about that), tricky parking and only one elevator (the hotel is quite long and needs elevator at both ends, just saying). Was not offered points or amenities. Was not acknowledged as Spire. When I asked about upgrade, was told nothing available, which is odd since the app and the website both showed upgrades available. I even checked later that evening and they showed the upgrades available. On a plus, the Social was very nice and the hostess did a great job keeping things supplied. Breakfast was good with decent choices. Overall place felt a bit old and could use a touch of refreshing. Room a bit cramped and it seemed the layout didn't flow well. Water pressure was pretty low in bath. AC was little louder than usual. All in all not my favorite Staybridge, but the social/breakfast staff did an awesome job. Would almost book again based on them.

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    Hands down - one of the best experiences

    By

    August 15, 2016

    club

    This hotel has somehow addressed all the little details that make living in a hotel easier. Really nice breakfast and afternoon food socials. These are most appreciated after a long business day. The rooms are very clean - laid out perfectly. The TV is new with great channels. The appliances are perfect for the room and run well. There are plenty of plugs for electronics. The bathroom is perfectly laid out for Texas with a door to the shower so the room isn't humid. The staff is friendly and helpful. I could have stayed there comfortably as long as necessary. If was a great stay.

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    Very Accomadating

    By

    August 02, 2016

    club

    Service was good. We spent a week vacationing. Room was always cleaned up when we returned each evening. Pool was available but never had time to use. Golf course next to hotel. We took advantage and enjoyed the breakfast each morning before we started out on our daily site seeing.

    Only complaint I have is the dining area could use shades when sun is shining.

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    Exceeded expectations

    By

    July 25, 2016

    This experience exceeded my expectations and met my needs on all fronts. Highly recommended.

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    Nice room with kitchen

    By

    July 22, 2016

    Feel like home, room with a kitchen and living area.
    Wonderful staffs very nice and helpful.
    Nice clean place with big free breakfast.

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    Great staff

    By

    July 21, 2016

    club

    The staff at this hotel is wonderful, and the breakfast is pretty good. There were a few problems with the amenities in the room that were frustrating.

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    Great place to Stay

    By

    July 21, 2016

    We had a great time and will definitely be coming back.

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    Beautiful landscaping, extremely clean rooms and great service.

    By

    July 21, 2016

    club

    I would stay at this location every time I am visiting in Houston. Loved the location, comfortable beds and cleanliness of rooms. Staff was very professional and attentive to my needs.

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    Good

    By

    July 19, 2016

    Nice stay. Staff was great.
    Breakfast could be better.

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    Great Hotel

    By

    July 19, 2016

    platinumelite

    Excellent location and good environment. The hotel is a very good location and we did BBQ with our family and everybody stayed there really enjoyed it greatly.

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    great place to stay centrally located if you need to be in NW houston

    By

    July 19, 2016

    Book it if you need to be in this area. awesome food great staff nice rooms. Do yourself a favor and go to bone daddys and carnitas when there as well.

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    Typically Love Staybridge Suites...Not This One

    By

    July 11, 2016

    platinumelite

    Roaches in the room. Dead one under the pillows on the bed. Checked out early and skipped the breakfast on account of the bugs.

    Posted byCustomerCare
    July 21, 2016
    Dear JPerk29, First of all, thank you very much for your recent stay at our StayBridge Suites Houston Willowbrook, TX and for being an IHG Rewards Club member. I am so sorry to see you did not enjoy your overall experience with us, especially with the room cleanliness. We will look into this concern. We have sent you a private message to discuss your concern further. Sincerely, Orlando A. Case Manager IHGService
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