Rated 4.1 out of 5 by 107
Rated 3.0 out of 5.0 by SoccerFam1 Didn't feel welcomed, just a customer....
A number of issues with this visit:
1. During the week prior to arriving, I called the hotel on two separate occasions, spoke to two different people, and requested a top floor room unless they had an upgrade available. Both times I was told the top floor request would be no problem and the upgrade, if available, would be given at time of check in. My wife was the one to check in and the person at the desk assigned her a standard room, but not on the top floor and failed to even acknowlede my request (EVEN if they couldn't fulfill their promise, they should have at least mentioned they tried). BAD customer service.
2. Although the staff recognized us as Platinum Elite at check in, they failed give the little gift bag until my wife requested it, stating they normally only distribute those on weekdays. WHAT?!??! I guess there's a first time for everything.
3. The breakfast was lacking fruit and oatmeal. The stations were there, but were not stocked for the two mornings I was there. Yeah, pancakes are cool for the kiddos but we enjoy having a bit of fresh fruit, and have come to expect that from HIE.
4. On a positive note, the room was comfortable and we loved the king beds. Our room was closest to the highway but was quite and we all slept well. The pool and hot tub were both excellent as well but the surface surrounding them was very slippery!!!!
Bottom line, with the variety of IHG brands in Indy, I will absolutely not stay in this hotel again. I was not treated as a "guest" but as a "customer". This is very unexpected since all of my past experiences with the brand have been excellent.
June 9, 2014
Rated 5.0 out of 5.0 by ApolloGamer ApolloGamer
Great stay. Kids loved the pool - first hotel I've been at that has a waterfall! My wife and I enjoyed relaxing in the spa at the same time. Beds were wonderful and soft. Really easy to just sink into when you're ready to go to sleep. Breakfast had plenty of options, and the kids loved the pancakes.
June 8, 2014
Rated 5.0 out of 5.0 by WWEfan9374 Great room and a great place to stay!
Clean room, great bed, everything worked and was nice! Would stay here again!
June 8, 2014
Rated 3.0 out of 5.0 by DUATS Nice room Bad SERVICE
Room are nice and large and very clean, but very noisy when kids run up and down halls.
Breakfast was the same everyday no variety and NO fruit ever.
As a Platinum member I was not recognized, when I asked for water I was told they were out and I was out of luck. Ask for a room away from the highway and was still given one on the highway side. So much for status.
June 5, 2014
Rated 5.0 out of 5.0 by racingpete36 Access to outlet for my BIPAP Device
No easily accessible 110v outlet for my CPAP. An outlet in base of lamp would be excellent in my opinion.
June 5, 2014
Rated 1.0 out of 5.0 by MartyA Good clean rooms -but lacking service
First let me say that the rooms very great (had two queens) and very clean -but the other services were lacking. Being platinum, I expected some sort of recognition but none was offered. As it was I hot day I asked for some water and they said they were all out and that I could buy some in the vending machine. (I would have expected that they would go out and get some water as it was only midday Friday and send it up or make it available later, but none appeared.)
My second problem was that over night I was wakened 4 times by some beeping. When I tried to investigate, the beeping stopped. In the morning I finally located the source was the microwave. When I relayed this story to the front desk, I was given a very courteous thank you for bringing it to their attention, but no offer of any kind to make up for the horrible night’s sleep I had experienced. No follow up by the manger, no offer to refund the night or give me any points for my inconvenience.
On to breakfast. The service was identical both mornings. NO fruit (even though they had a rack and sign for it), no meat offering (I am used to seeing alternate bacon or sausage being available at the express hotels), and they had the pancake machine making extremely small pancakes (about 3” in diameter)
Finally when I checked out, the person before me was also complaining about service. When the desk got to me, they did not even ask me how my stay was.
All in all good clean rooms, but not staying there again. There are several Holiday Inn express hotels in the Indianapolis vicinity and I definitely would try them instead.
June 4, 2014
Rated 4.0 out of 5.0 Excellent free breakfast
Very nice free breakfast. The service was very good and the staff was able to keep all food items stocked, coffee fresh during our breakfast. We were able to keep the room nice and cool but the AC was noisy in my opinion.
After spending 11 hours on the road the day of our arrival, we were a bit disapointed that we had to get back in the car and drive a few miles to find a nice streakhouse. It would be nice if a few "chain" type resturants were within walking distance of the hotel.
My wife and I always stay at HIE hotels when we travel.This hotel was very clean and nice, but I thought the price was a bit high compared to other HIE hotels.
All in all, good stay on the southside of Indy as we were passing through.
June 4, 2014
Rated 2.0 out of 5.0 by Beatles1957 Customer Service so sad.
I was sadden that a simple request to have extra coffee left for me was not done. I left a note for some extra coffee to be left in my room because I wanted to do paperwork without leaving my room. There was no extra coffee least just my note? Really one packet would of been fine.
Also thought it was sad that this fairly did not explain any of the details of hotel. As were to park, attached restaurant , how to get to room.
Really could use an updated, wasn't one of my favorite facilities.
May 25, 2014
Rated 4.0 out of 5.0 by angie080775 clean and comfortable
The hotel was very pleasant and clean very friendly staff. Only thing that could have made the stay completly perfect was quieter guests. There were groups of teenagers which were knocking on doors and being very loud late into the night
May 21, 2014
Rated 5.0 out of 5.0 by Tenbucks Raising the Bar
Absolutely my favorite Holiday Inn Express in the network. These folks have raised the bar in room amenities (2 king beds in each room) and the overall service level is unbeaten. Very convenient location on the SE side of the city on the outerbelt, yet only 10 minutes from downtown, at a fraction of the downtown price. Far and away the best in the mid-priced hotels.
May 19, 2014
Rated 4.0 out of 5.0 by Prof52 Good Value
Room was nice. Very good value for the price. Wifi was good. TV reception quality was not great. Breakfast was OK.
April 30, 2014
Rated 5.0 out of 5.0 by Kbob Love the king beds
Clean rooms, comfortable king beds, all the amenities and courteous staff. The new go-to hotel for us when in the area. Keep up the great work
April 23, 2014
Rated 4.0 out of 5.0 by Schad5 Overall great experience
This is A nice and newer HIE. Rooms are clean but the bathrooms need to be revamped. Parking lot's are well lit and safe. This HIE does not offer good creamers for coffee, there's a Starbucks next door.
April 21, 2014
Rated 1.0 out of 5.0 by Once Loyal Customer Poor Customer Service
Although the rooms were pleasant and most of the entry level staff was very nice and accommodating the customer service on the management side was not. I was traveling for business and points were used for my four night stay. Once I went to check out, I had asked to pay with my credit card and was told that I would have to call the IHG Rewards Center. After 3 hours on the phone being bounced back and forth between the hotel staff, IHG and IHG Rewards Center I was informed by the Rewards center that this could be reversed and had a case number opened. After two days of not being notified, I called the Rewards Center to find out the status, they in-turn told me that their notes showed that the hotel made contact with me already.....which they had not. I told the IHG Rewards Center that I would call the hotel and find out the status of my claim. To add the the fact about calling: the General Manager has not returned my phone call as I was trying to move this up the chain of command.
Hotel management denied my request due to the fact that they were not guaranteed the funds if I paid with a credit card. Once I asked why?........The hotel eluded that I was a Thief (in other words) and would cancel the payment. This made me very furious, hence the poor overall review. I could dispute any charge on a credit card and they run no more risk now than they did before. If the hotel feels that they run the risk of losing money from thieves than make me sign a waiver before the charge is incurred. Very simple tactic.
I have stayed at that hotel many times in the past and will not be staying or recommending that hotel or different locations with the same owners in the future. Very displeased with the management staff, eventually the poor attitudes toward customer service will filter down and entry level positions will become the same way.
April 17, 2014
Rated 1.0 out of 5.0 by crewcad Nice property, great rooms. way too expensive during events.
No rooms available at 2pm On Monday When I Checked in. Made to wait until 3pm Even Though I am A platinum. After 3 days in a fireplace suite, had to check out and was put in a regular room for a lot more money. Supposedly. Someone else had a reservation for THAT ROOM. Upon check in again the same day, I was done with my customer at noon, was made to wait until 3pm again for Check in. Loyal customers shouldn't pay outrageous rates for rooms they have to wait for, then have to downgrade mid-week.
April 14, 2014
Rated 5.0 out of 5.0 by Ed Rock Close to Interstate, excellent breakfast
Generally met the high standards of Holiday Inn Express. Considerable traffic noise because of location near Interstate.
Duvets are less comfortable than blankets. Unless you make the room cold, they are too hot. But if you do make the room cold, then when you get out of bed you are too cold.
Breakfast with the cinnamon buns was excellent.
March 30, 2014
Rated 5.0 out of 5.0 by Colorguy Luxury and Free Breakfast
I travel every week. I know that normally the places that provide a free full fare breakfast run short on room quality. But not at this hotel. The room was immaculate. It looked new but the hotel was far from new. This hotel that has been here for some time was clean and fresh. It was impressive from the lobby to the shower walls. The stairwells were even carpeted, bright and clean. This is a very good place to rest and relax after a tuff day of business. Thanks HIE.
March 30, 2014
Rated 3.0 out of 5.0 by FitzBitz Staff and Service
An additional $25 was charged to my account than what was indicated on my reservation confirmation. When I called to inquire, I was told it was for incidentals (dry cleaning, long distance calls, etc.) I have NEVER been charged up front for any incidentals. No mention of this $25 fee was indicated on any of my reservation paperwork. I have always had to provide a form of credit at the time of check-in for these types of charges, should they occur. When I questioned the desk clerk (the same person I spoke with on the phone) at the time of check-in, I was given a different reason for the additional $25 fee, in case method of payment was declined for some reason and because the hotel was completely booked full, which still makes no sense to me. Upon my check-out, I was told the $25 would be immediately credited back to my account and show pending until the bank released the funds back to my account. No monies have or are shown as pending back to my account. I am also an IHG Rewards Club member and no record of my stay has appeared in my account. Although my stay was satisfactory, I am extremely disturb by these business practices.
March 26, 2014
Rated 3.0 out of 5.0 by Downer There were issues.
The reservation was for a room with one king bed. Upon arrival, the desk personnel advised this Holiday Inn did not have ANY rooms with only one king bed. Rooms with king beds had two beds. This may not seem to be a significant issue, but rooms with one king tend to have more open floor space. Additionally, there is the problem that the IHG website had incorrect information for this Holiday Inn. If the information had been correct, I would have chosen a different location.
Apparently, this area has hard water. The shower head was partially plugged resulting in a poor flow of water for showering. Cleaning the shower head to remove these deposits would have been appropriate and is possible.
Breakfast did not have any fruit available.
Most IHG facilities have a bonus for IHG members: a bottle of water, a candy bar, etc. This Holiday Inn did not even deliver a newspaper to the door of the room.
March 24, 2014
Rated 1.0 out of 5.0 by MPH87 Worst Stay ever
From the moment I walked in, It was the worst.
I was not greeted as a rewards member or acknowledged. The associate was more concerned about training the new guy.
There was only shampoo and no conditioner or lotion.
The breakfast was horrible. Over heated eggs with burnt edges everywhere.
The coffee was luke warm and there was no containers of creamer as there is at other HIE's.
Also, no orange juice for 3 days.
There was no hot water throughout the hotel on one of the evenings.
There was graffitti written above the head board in my room.
Really!!! I have been staying at HIE's for a very long time and this was the worst experience I have had.
Unfortunately, I was staying there with 8 other business associates and they had the same experiences. Did company really save money? We should have gone across the street.
March 10, 2014
Rated 5.0 out of 5.0 by Busguy Twin King Beds
Liked the twin king beds in a large room. Newer hotel. Friendly service.
February 19, 2014
Rated 5.0 out of 5.0 A great place to stay!
From the start you feel very welcomed! I stayed here with my husband for our getaway from him returning home from overseas. At first our room wouldn't get heat :( However, the staff quickly moved us to another room and it was quite enjoyable! The room was really under priced! It was HUGE and VERY CLEAN!
February 4, 2014
Rated 5.0 out of 5.0 by kathl Christmas stay
Excellent location although some highway noise, asked to be moved away from noise, but request was not granted. Loved that the hotel gave service staff off Christmas Day, but would have
appreciated extra towels and soap for the day without service. When I mentioned this at checkout, no response from clerk.
Breakfast was great and the lady staffing it was wonderful.
December 29, 2013
Rated 4.0 out of 5.0 by ThisIsMyNickName809 Completely adequate, no complaints
My stay was comfortable. I have no serious complaints. The room was clean. There were no doughnuts at breakfast, which disappointed me, but I did show up late.
November 14, 2013
Rated 3.0 out of 5.0 by Gorb64 Probably Not Again
Check in was easy. Got a room right next to the stairs. Bad idea. Door slammed shut ALL NIGHT LONG. Daughter had room right next to ours but had to be moved because of ants. Eww. Then her TV didn't work. She didn't even get a discount. Sat in lobby Saturday night visiting with family and we were told we were being too loud. Like the title says, probably not again.
November 13, 2013
Rated 4.0 out of 5.0 by Retiredteacher Comfortable HIE
I was pleasantly impressed with this HIE from the moment I walked in the door. The people who checked me in were very friendly, and helpful. The standard room was HUGE--big enough to fit two very comfortable king sized beds with plenty of room to spare. Besides the desk, there was also a comfortable chair and ottoman. The breakfast is pretty standard--but it's filling, and everything was replenished frequently. The breakfast area is attractive. The hotel isn't all that far from chain restaurants, but it's definitely a drive. And, the hotel is located right next to I465--which is loud. But, easy on, and easy off the interstate. Inside, though, my hotel room was fairly quiet.
November 12, 2013
Rated 5.0 out of 5.0 by Kim923 Beautiful room & very comfortable!
We stayed in a jacuzzi suite and it was great. Large, clean & beautiful. The only problem we had was a few ants around the jacuzzi. Felt like we were in a 5 star hotel. Breakfast was good, plenty of options. Will definitely stay again!
October 25, 2013
Rated 5.0 out of 5.0 by Dathrill78 Parking Lot
Make sure u park under a light as our work trailer was broken into in there parking lot. The thief blow torched the locks off our trailer so be careful at this location
October 24, 2013
Rated 5.0 out of 5.0 by tmjm902 great place to stay
i stayed here two nights and loved it !! super clean, staff was wonderful, quiet, breakfast was good. i would stay here anytime !!
October 23, 2013
Rated 5.0 out of 5.0 by jkoh Great Hotel
This is a very nice, clean hotel. After a very long day and week on the highway we were able to relax and had a great nights sleep. Needed to leave early before 7am breakfast but was able to grab a quick bowl of cereal with the help of the desk staff. The breakfast lady was not happy that we arrived a 5 minutes early but we had a deadline to meet.
Would return again and would recommend this hotel.
October 21, 2013