Rated 4.3 out of 5 by 98
Rated 3.0 out of 5.0 by Iamme Just a bad stay
When I arrived, the bathtub faucet was running. I called the desk and they had it repaired before I returned that night. It was a Saturday.
When I returned that night, there was no TV remote. The AC could not be adjusted. It was 79 degrees. I'm used to 74 degrees.
I toughed it out that night and slept well, more from exhaustion of a trip and a nighttime meeting.
I was busy talking at breakfast and the front desk was busy, so I did not report the thermostat nor the TV remote. I am old enough to remember the days of having to get up to change the channel, so it was not a great chore.
The second night, it was a cooler 78 degrees.
My question to the hotel is : Why didn't the cleaning staff catch the faucet, the TV remote and the thermostat? Aren't they the critical line of defense? Why was the room not blocked?
Another treat was each night there were children running down the halls at about 11 PM. Saturday night one had a plastic horn used at football games. Where were the parents, running next to them saying " isn't that cute?"
There was an article in the July 15 issue of Forbes magazine that talks about the Marriott Corp and how they have processes to ensure their rooms are perfect. See page 104.
I have stayed at a facility in PA for 3 months at the start of a new job and raved about it. I also stayed at one in Columbus OH and had an equally good experience. This facility needs to shape up. Don't be afraid to choose a Staybridge elsewhere.
August 10, 2013
Rated 5.0 out of 5.0 by shawn101 Great hotel
This was one of the nicest, cleanest hotels I've ever been to! I'm teased a lot for being a "hotel snob" but I couldn't find a thing to complain about. Very clean, comfortable and enjoyable. I loved the enclosed courtyard so the kids could run as well.
July 30, 2013
Rated 5.0 out of 5.0 by kim67 Great room
Room was nice and spacious. The workers were phenomenal.
July 29, 2013
Rated 5.0 out of 5.0 Great night, great sleep
Wonderful night with great service and great room!
July 29, 2013
Rated 1.0 out of 5.0 by Gameboy Re: Very dirty and noisy hotel
My room was dirty and very noisy with guests running up and down the hallway like lunatics. I had to put a stop to it myself but this should not be taken place at all in any hotel. It appears that a lot of guests (mainly families) stay at this hotel long term and totally forget it is a hotel where other guests also stay. Never again will I stay at this hotel. And the manager was very unpleasant to deal with, she sure did not go out of her way.
July 24, 2013
Rated 4.0 out of 5.0 by sra12 Yummy Breakfast
All in all we had a good stay. Something we read online made us think there was a separate room for a "suite," but it was just one room. The breakfast was delicious!! We also loved the courtyard in the middle. The swimming pool and basketball court were nice touches, too. My small kids loved the stairs in the pool, and we loved that it was a safer place for them to play. My 4 year old also thought he lost his favorite stuffed animal, but I asked the front desk upon exiting the hotel and they had it there for him. I will love this hotel forever because they had it!
July 18, 2013
Rated 4.0 out of 5.0 by Nicknamesarewrong Check your points!
Nice place but... As a long time Priority Club member, I was surprised that I only got credit (points) for one night stay even though I stayed for 4 nights. Also, I reserved suites for 5 other families. They were told by the staff that they could not receive Priority Club points because I reserved the rooms. BUT - I didn't receive points either... They have created friction amongst friends..
Next time - Hilton Honors has it figured out - they take care of their members...
July 16, 2013
Rated 4.0 out of 5.0 by Chris5001 Nice hotel
The hotel is very nice and reasonably priced. Got a free room upgrade due to rewards program. Nice perk! Housekeeping never cleaned my room though. Wifi needs to have a stronger signal.
July 15, 2013
Rated 4.0 out of 5.0 by wise813 Best place to stay except...
I love this hotel, EXCEPT for the internet connections, which is iffy at best. If I didn't have access to the internet via my phone, I would have to stay elsewhere.
July 2, 2013
Rated 5.0 out of 5.0 by Alik Friendly staff and great service
It is overall great experience staying in this hotel. Friendly staff, good service and very good breakfast !
June 28, 2013
Rated 2.0 out of 5.0 by BusTrav777 Older hotel
I normally stay at Staybridge properties while traveling for business, but this location is not up to par. Dated features, hotel is in need of a renovation. Rooms need a good cleaning as well.
June 24, 2013
Rated 5.0 out of 5.0 by supermom777 Quiet, Convenient, Great value
This hotel has a "home like" feel. It convenient as it is right off of I69. The staff was very welcoming and helpful. The rooms were surprisingly quiet and very comfortable. My kids especially enjoyed the pool area and sports court.
June 14, 2013
Rated 5.0 out of 5.0 by Kathleen52 Clean comfortable rooms Excellent Customer Service
I am a Manager in a HR and am always very aware of customer service and Staybridge was wonderful.
From the front desk to the ladies who worked the breakfast area, all very kind and friendly.
June 7, 2013
Rated 5.0 out of 5.0 by Fullmoon815 Very happy
Recently stayed here with my daughter's swim team. Very friendly service, loved the clean, comfortable rooms, breakfast was delicious and plentiful. Only negative was the very noisy furnace in the bedroom closet. Would stay again in a heartbeat!
May 24, 2013
Rated 5.0 out of 5.0 by Gretch A plus!!
Our stay at StayBridge was excellent..We were greeted with a smile and sent off with a smile!! Everything was clean and the staff was wonderful.. We will be coming back again!!
May 17, 2013
Rated 5.0 out of 5.0 by TennesseeTim Best Place in Indy
I travel to Indy at least once a month....for several nights....
This is the ONLY place I stay. They people are perfect.. the rooms are always great. It is nice to be remembered .....and they do make it feel as close to home as a hotel can be. Highly recommended.
Plus I love Cheeseburger in Paradise, next door.
May 8, 2013
Rated 2.0 out of 5.0 by jdgaley Comfy bed in meager accommodations...
THe bed was clean and comfy. I appreciated the climate control too. I think the bathroom was where the room lacked. The sink didn't have any counter space so a very poorly placed end table (I guess) was stationed next/under it and right in front of the toilet. If I wasn't moving it while going to the bathroom I was sliding it over to place toiletries on it. The rooms allowed for plenty of noise to pass through as well. As I appreciated the free beer in the lobby, it quickly got backed up for refills.
May 1, 2013
Rated 5.0 out of 5.0 by PRS1 I keep coming back
Another excellent stay, I use this hotel for all my visits to Indy. Great staff, comfortable beds and well appointed kitchens, love the addition of the toaster oven. Philip
April 30, 2013
Rated 4.0 out of 5.0 by jayok Ok
The room was a little dated but comfortable.
I checked in at a rush hour and the staff was not the friendliest but they were professional. I did not get that home/welcome greet.
April 20, 2013
Rated 4.0 out of 5.0 by Alpha6 Nice hotel, nice front desk staff
Love having a washing machine to wash muddy soccer uniforms. That was a plus. One of our rooms was so smoky, and even though they sprayed something, it didn't take away the smell. I couldn't sleep there, my poor grand kids had to suffer. The beds were average at best as well as pillows but it was clean and roomy. I would stay there again.
April 19, 2013
Rated 3.0 out of 5.0 by twopugs Overall OK
We stayed at this hotel and location because we need more than one room for our kids, and it was the right price. Every staff member was really friendly and helpful. However, the room was pretty worn and after feeling the lumpiness of the bed and pillow, all I could do was think, "this is going to be a long week". And the pool was really cold, which is a bummer when you have a two toddlers who want to swim. The next time we need to stay in Indianapolis, we will look at other locations, although we would consider staying here again.
March 27, 2013
Rated 5.0 out of 5.0 by NRP75 A Top Indy IHG Property
As a frequent traveler, who often stays away from home for long stretches, The Staybridge Suites Indianapolis is an excellent option for value, service and quality.
Benefits include: A large clean comfortable room, hot breakfast every morning, minutes from shopping, movies and dinning (try Yats - New Orleans Grill, just down the street – best local lunch ‘hole in the wall’ in the city), straight shot to the fairgrounds/downtown area, manager’s social with free beer and wine every evening, and a staff who seems to truly care about the property and tries to make sure you are completely satisfied with your stay.
February 17, 2013
Rated 5.0 out of 5.0 by Major1594 Comfortable accomodatioin and friendly staff
Wonderful place to stay when away from home. Very friendly staff that goes out of their way to accomodate you. Employees Amber and Torri, who work the Social Evening reception time, were very helpful and friendly.
February 13, 2013
Rated 5.0 out of 5.0 by cjcollin Nice place to stay
My family enjoyed our stay at Staybridge and hope to stay again in the future.
January 22, 2013
Rated 5.0 out of 5.0 by indi40 I like this hotel very much
I have been coming to Indi for business for more than 1 1/2 years and stayed at this hotel. Since I liked this hotel and the staff very much, I brought my family a couple of times. They too liked this hotel. Rooms are big, clean and fresh, satff is friendly, good breakfast and manager's special food in three evenings. Safe place too.
I thank the management and staff for providing a great experience for the visitors. They are doing an excellent job.
January 9, 2013
Rated 4.0 out of 5.0 by Shelterboy Clean and homey
I've stayed at your location many times and I always enjoy it. The food is always excellent and the staff always friendly and helpful. Only complaint is that it's too hot in the fitness room, maybe due to the dryers but something could be done.
December 5, 2012
Rated 5.0 out of 5.0 by JenJenRN I stay here weekly for school and LOVE it! I recommend to all my friends and family coming to Indianapolis!
I come here every week for 3 days and 2 nights. I am in nursing school and i never arrive at the same time of day but the registration staff are so helpful they let me check in when i come no matter how early i arrive! The rooms are always so clean and come with everything you'd ever need. I have stayed at plenty of hotels and this one has so many great qualities i've never once seen at any other hotel.
* They have absolutely free laundry in new model washers and dryers,
* 3 nights a week they have what is called a manager special which is completely free dinner and drinks (alcoholic and non) for almost 3 hours! Its always prepared by a chef with a education and the night is always themed (homemade pizza night; asian cousine night, etc)
* The hotel room is bigger than some apartments i've seen
*The housekeeping staff is here and working around the grounds longer than ive ever seen at any other hotel.
* This is a pet friendly hotel but i have stayed next to someone with a small dog that yapped a lot and you could hear it from the hall, but the second i walked in my room i didnt hear a peep!
* Hot breakfast with multiple choices of hot foods (not just the standard waffle maker that lots of hotels call "hot breakfast"; someone actually cooks and stocks a buffet here!)
To sum it up, i like to think i have average standards and expectations and Staybridge Fishers has completely exceeded everything ive expected since day 1! Which is why i continue to stay here week after week!
December 3, 2012
Rated 4.0 out of 5.0 by Joseph07 Nice hotel
Good place to stay. It is also a family oriented place. My kids enjoyed the stay ver much.
November 30, 2012
Rated 2.0 out of 5.0 by Heidi2006 2nd week of a 2 week stay
This was my 2nd stay in two weeks. The first week - my supplies were not replenished - I was told because I did not ask for them. First time I have heard of that - apparently the service staff is blind - if they can not see the coffee pot is dirty, the empty coffee bags are in the trash, the shampoo containers are in the trash. Mr Miller and I chatted about the lack of service by his staff.
This 2nd week the staff replenished my supplies. I had a problem with the heat as the room got up to 85 degrees. It was addressed, however the clerk told me if it got hot in the night I was to open the windows - it was to be in the mid 20's that night. I turned the heat off not wanting to address a hotter than **** room again.
I did note some issues though - the tub creaks and feels like the floor under the tub is failing. The white curtains need to be washed - they are very dirty at the top. Or perhaps, it just 'appears' that way. The bathroom sink area ceiling shows signs of a water leak from above. Not pleasant at all.
This hotel has always been my choice but it does seem some housekeeping items are lacking. My work (Roche) is close and it was initially suggested by my company to stay at the Staybridge.
Thank you for the opportunity to express my opinions.
November 21, 2012
Rated 5.0 out of 5.0 by bob123 Very nice room
Everything was very nice. My room was next to the stairwell, which worried me, but should not have. The room was very well soundproofed. I was only there one night, but the room contained many small things that would have made a longer stay comfortable (microwavable mixing bowls for example).
My only complaint was that the bedroom and living room weren't heating/cooling evenly. When one was warm, the other cold.
I would gladly stay here again.
November 8, 2012