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Rated 4.8 out of 5 by 110 reviewers.
Rated 4.0 out of 5.0 by Comfortable room, bad cable service The only issue I had with my stay was that HBO kept freezing up for hours even days at a time. Beyond that the food provided for breakfast and the light dinners was fantastic! The people serving and cooking the food were also very helpful and friendly. The front desk staff was not as pleasant as I would have liked, but they were cordual. The room was clean and the bed was very comfortable. All in all a good place for an extended visit for the price! September 30, 2013
Rated 5.0 out of 5.0 by Great Service This was the first time that I had stayed at the Staybridge and I thoroughly enjoyed my stay. The food was great and an extra benefit. The small kithen and free washer dryer was great since I was staying for 2 weeks. The only thing I would change is the pillows, they were small and not very comfortable. September 25, 2013
Rated 5.0 out of 5.0 by wow! the staff was wonderful - always pleasant -always smiling- always had things in control even with a full hotel. they really seemed to enjoy hosting guests-social hour lasted all evening but they never seemed rigid or put out by our extension..they seemed to enjoy themselves as much as we did. actually have never had such a great experience at a hotel before. they even enjoyed the four legged guests both inside and outside the hotel..thanks for a nice time September 23, 2013
Rated 4.0 out of 5.0 by Not up to expectations Although I didn't get an upgrade, I understood, since they were totally booked. I wasn't recognized as a platinum member, nor was I offered any perks beyond what a non platinum member would get. Finally, after I asked, and only as an after thought, a bottle of water was delivered to me. Front desk personnel said: "I don't often offer water because people frequently don't want one" No morning news papers were available. Front desk personnel said this was because a big group of IRS people were there, and they took them all ..... (arrangements should be made, so that at least platinum members get a paper in this type of a situation to prevent my unfortunate experience). Pillows need improvement ... too small, not comfortable enough. I liked the reception with beer and pizza. September 21, 2013
Rated 5.0 out of 5.0 by Felt Like Home. Exceptional Staff I am so pleased with my last stay at Staybridge Suites. Every three months, I travel to Jacksonville for medical appointments at Mayo Clinic. Because I am disabled and have picky requests, I always feel embarrassed, consider myself needy, and cringe whenever I ask for my usual preferences. Although the hotel was sold out during my stay, every request was honored and then some! I slept so well. I really did feel at home. Because I slept so well, I missed the wonderful breakfast the day of check out (the first morning, I had extremely early appointments so I missed it then, too.) The housekeeping staff were so accommodating. I asked for late check-out, and no one bothered me or made me feel as if I was imposing. The visit at Mayo Clinic and my health in general made me feel horrible. It wasn't a pleasant trip. However, the staff at Staybridge had me driving home with a smile. In fact, between housekeeping and the wonderful front-desk clerk, Avianca, my stay was perfect and brightened my spirits. Especially Avianca, who really represents the hotel in a friendly, professional, personable style. She has a smile that lights up a room. I really appreciate all she did to help me out, even if it were to lend an ear to me and *especially* making me feel at-home, not rushed, and truly welcome. I will return soon, of course. I never stray from IHG brands, either. Thank you so much! I can't rate Breakfast or Social Evening Reception, because I couldn't attend. September 18, 2013
Rated 5.0 out of 5.0 by Great quiet place for my family to stay. We had 4 adults and 3 kids in a two bedroom suit. Comfortable and cozy for a two night stay. Everything was clean. The kitchen in the room made it very easy to make our own meals. The free breakfast was pretty awesome. Plenty to choose from. Pool was clean. Property was quiet. Overall a great experience! September 11, 2013
Rated 4.0 out of 5.0 by long-term Not sure why I got this, as I've lived here for many months, and plan on many more. However, I would suggest a few things: 1. The (very heavy) room doors (unlike other facilities owned by the same parent company) have no door closers on them, and reverberate like explosions anytime a typical oblivious American leaves their room...must be my PTSD. 2. More variety at the dinner would be nice. 3. The A/C units sound like hurricanes, and cannot be shut off, even if you shut them off! (Really...they keep cycling every few minutes). I recently stayed at a Holiday Inn Express (San Antonio - it was magnificent), and theirs was quiet as a mouse. 4. Excellent Housekeeping staff, when they don't use the metal bar to keep the door open, which vibrates over two floors (must be the PTSD again). 5. I was dismayed that, though I have spent THOUSANDS of dollars here, that I am not eligible for Rewards Club...not impressed on that score. Thanks, ANSpreen September 10, 2013
Rated 5.0 out of 5.0 by Nice, LIke New, Big Rooms & Great Price A great value, like new (maybe it is new?) hotel with large rooms and lots of convenience features inside hotel and nearby . We had multiple rooms for extended family event and all enjoyed the accommodations! September 4, 2013
Rated 5.0 out of 5.0 by Great Staff, Perfect Location and great rooms My family and I have stayed at this hotel many times. My daughter attends a near by University and this location is perfect. The spacious rooms allow us to have a home away from home to share with her. The staff is super helpful and friendly and remember us when we come back each time. We will always stay at this location when we are in Jacksonville. August 29, 2013
Rated 5.0 out of 5.0 by Great Service I had an awesome stay. The room was very comforttable. The staff went above and beyond to accomadate me. It was nice to be able to do laundry and not pay. The pool was very nice. I will be going to another conference in 2 years in ST. Louis and hope to be able to stay at a staybridge Suites. August 17, 2013
Rated 4.0 out of 5.0 by check-in issues We arrived at 2:45 for check in just to find out the room wasn't cleaned yet and we would have to wait. We were told they needed 30 minutes more. Finally got into the room at 4 as the cleaning crew finished up. Loved the 2 bedroom suite for our two families with lots of room for 6 people. August 16, 2013
Rated 4.0 out of 5.0 by Best Bang for Your Buck I was in Jacksonville on business and decided to stay at the Staybridge Suites. The rooms were large and well kept. The evening socials had great food and provided a good atmosphere to socialize. The hotel is conveniently located on a busy strip with lots of options for dining. Totally recommend this place for families or anyone on an extended stay. August 14, 2013
Rated 5.0 out of 5.0 by Very positive experience overall From check-in to checkout all was great. Very comfortable accommodations and breakfast to include the coffee was excellent. August 6, 2013
Rated 5.0 out of 5.0 by Welcoming and Great service My Husband and I really enjoyed our stay at Staybridge Suites in Jacksonville. We were there 4 days and 3 nights for a family wedding and reunion. The staff couldn't have been any more helpful in providing anything that might be needed or in addressing any (not many) concerns. All the wonderful service made for a VERY memoriable joyful occassion! Thank you! Sincerely, extremely satisfied guests :) August 2, 2013
Rated 5.0 out of 5.0 by Very comfortable and the staff was exceptional Everything was great as usual at Staybridge Suites. We travel often and appreciate the roomy suites suitable for our family. July 30, 2013
Rated 3.0 out of 5.0 by I wanted to like this hotel I got a good deal on my room and really wanted to like this place but the room was not cleaned very well and the tissue box in the room was dirty and filled with something. It was really strange. I don't want to go into detail. I told the girl at the front desk and all she said was it was gross. I didn't notice until the next morning after my stay and had to leave before the room was cleaned and any staff was their that could come see. The girl at front desk offered me gloves to see what it was in the box. I really would have liked someone to come see and give me some sort of discount or anything. July 26, 2013
Rated 5.0 out of 5.0 by We'll be back! We are making a family tradition of meeting each year at this location for a 'pajama party' with our sisters and Mom. Mom was 96 this year and was treated with special care. This was our second but not our last! We especially enjoyed the breakfasts, the evening dinners and the endless coffee. This location is close to many places to eat, movie theaters, etc. Everything was great! July 25, 2013
Rated 5.0 out of 5.0 by Comfortable room and EXCELLENT Custoemer Service This will be my third time staying at this location in the last year and a half. The room was comfortable and the hotel has wonderful amenities for those of us who are there for several days. There are plenty of restaurants and shopping located nearby. Great job Ms. Munoz and staff! July 5, 2013
Rated 5.0 out of 5.0 by Second stay and still my Fav JAX Hotel This is our 2nd stay for eye surgery this year. The hotel is clean and that's a big concern under this situation. Having the social hour food was a bonus the night after surgery when we didn't feel like dinner out. We stayed in a 1 bedroom suite this time and as comfortable as the 2 bedroom. Staff were so helpful both visits with some extra needs. Where ever I travel I will look for a Staybridge after my experiences here. June 26, 2013
Rated 5.0 out of 5.0 by Home away from Home.. You will not find another hotel where the staff make you feel like home.. Great location to dinning, shopping, the beach and clubs.. Highly recommended and will definaty stay again when in Jacksonville. June 14, 2013
Rated 4.0 out of 5.0 by Two room suites are great, desk and house staff are great The breakfast could use some help. Eggs are microwaved and hard. Toaster is slow and never really toasts. Queen room A/C is really noisy. May 30, 2013
Rated 5.0 out of 5.0 by excellent service--from the housekeeping to the front destk staff..cannot say enough great things about your staff..not to mention the great meals! I have stayed at this property twice over the past couple of months..the front desk staff is always great at welcoming me and hats off to Billy, Steve and day person..ALVA? I will continue to visit when I am in the area..thank you again! May 26, 2013
Rated 5.0 out of 5.0 by Home Again Once again I chose to stay at the Staybridge Suites Jacksonville,FL for the home like atmosphere. The staff was very pleasent and remembered me by my first name. The General manager and Sales director were a pleasure to talk to very down to earth. I highly recommend this particular hotel for 2 main reasons. First they treat you like you are family. Second the rooms are always very clean. Thank you again to the managment and staff for a home like stay. May 22, 2013
Rated 5.0 out of 5.0 by Mayo clinic stay Our family (3 adults, 2 kids) stayed in the 2br during a stay to follow up at Mayo clinic from a kidney transplant. It was a very easy drive to/from the hospital and less than 1/2 the price of where we stayed when my mom got the transplant. As a bonus, the facility was in great shape and the desk staff was very friendly. It rained the whole stay so we didn't get to use the pool, but it looked nice. The only downside was the in-room kitchen. #1 There were only 2 chairs at the seating area so others used the table by the TV. #2 There was no oven (we brought food with us to save money). However, the 2 burner cook-top worked well. In addition, the mid-week light food/social was a great fit for our family and we enjoyed it greatly. The convenience of the grocery store across the street was also a good plus. Overall, we were very pleased and we will stay here again on our next Mayo follow up visit. May 12, 2013
Rated 3.0 out of 5.0 by Adequate, fairly new, and clean! This facility is easy to find, has easy access road, is pet friendly, and is very clean! I usually stay in 4-5 star hotels but it was late at night when coming through Jacksonville....this place has gotten fairly good reviews and it was not a disappointment. Rooms were attractively furnished and arranged but 1bedroom suites were quite small --even for 2 people. I'd stay here again as wait staff were all very good, professional, and pleasant! April 8, 2013
Rated 5.0 out of 5.0 by Wonderful hotel This is a wonderful hotel with lots of amenities if you want to stay somewhere in route to some other destination. It is not really close to the ocean though nor did our room have a decent view. The sofa bed mattress is like any other place; terrible. A roll in cot would have been so much better. Breakfast area is lovely but could have more of a selection. April 2, 2013
Rated 5.0 out of 5.0 by Great Hotel Experience This is an excellent hotel. The staff was very helpful and courteous. March 29, 2013
Rated 5.0 out of 5.0 by Great Hotel! The staff was very friendly and kind. The room was very comfortable and felt like home. The shower made me go home and buy a new shower head it felt so good! lol The breakfast was great. We made friends at the Jacuzzi. I appreciated that it was still available even in the cold weather and it was nice and hot! Needless to say, this is going to be our hotel when we visit our son in college. We loved it! March 9, 2013
Rated 5.0 out of 5.0 by Quiet Kozy I stay at this location all the time when ever I am in Jacksonville. Its great when we move and pick up my chid from college. Staff is great as are the guest. They even have two resident cats who live in the area. I have stayed here 5 times since May 2012. Copelands across the street has wonderful food. Try it February 11, 2013
Rated 5.0 out of 5.0 by Excellent as always We have yet to come across a Staybridge that wasn't a wonderful experience, thank you again! February 10, 2013
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