Rated 4.1 out of 5 by 110
Rated 4.0 out of 5.0 by Bobsc72 Overall stay was good. 2 problems
Our stay was in general pretty good. Staff was friendly, room was clean ,breakfast was fine, Our problems were that the fan in the bath was way too loud, with no way to turn it off, and the tub bottom was not level and created a problem for my wife who has
April 22, 2014
Rated 2.0 out of 5.0 by dance mom 3 Shower Issues
2 Problems. We were placed in a handicap suite, which normally would not bother me, However the shower was only made for a handicap person. The shower head was a hand held nozzle, that was set at chest level for a stand up adult. The only was to stand under the shower would be to sit down. The nozzle holder was also not tight and kept swinging in different directions. You physically had to wash and then grab the shower nozzle and hold it to rinse off. The second night we made it back to our room at 1030pm, and found no water pressure in our room. When I called the front desk, I was rudely told that a baseball team just arrived back and were probably all taking showers and they suggest I just wait and try later. I had been up at 6am, had to get back up at 6 am again, daughter full of make up and hair products from a dance competition, how long was I suppose to wait. It shouldn't matter how many people are taking showers there should be water pressure. Would I recommend this hotel, it depends when you plan on taking your shower or what room they put you in.
March 26, 2014
Rated 3.0 out of 5.0 by Greg1234 Great Facility
Very nice I have stayed here several times and will continue to come back. WIFI needs a little work but won't stop me from visiting again.
March 24, 2014
Rated 5.0 out of 5.0 Great place!
I know I'm late with this, lol! I booked this room online as I pulled into town. It was midnight but the lady at the desk was upbeat and had my keys waiting. Clean from the front area to the rooms. When I checked out they were just as kind and provided me with toothpaste when I forgot mine. The location was a little out but I had friends in that area I wanted to see so I was good on that. Thank you again!
March 21, 2014
Rated 3.0 out of 5.0 by Cruisin Sue Good value
Used coupon offered in Florida travel books for good rate
March 19, 2014
Rated 5.0 out of 5.0 by s888 Fast check in
This had to be the fastest check in I have ever experienced. Front desk staff was very proficient and really knew what she was doing. Workout room is in very good condition. Breakfast was as good as any I've been to. 500 welcome points for being Priority Club!
March 17, 2014
Rated 4.0 out of 5.0 by Elza Our weekend
Never slept in a King size bed. It was Great! We picked this hotel because I've stayed at a Holiday Inn Express in Atlanta and have had good experience. The location was good we wanted to go Dave and Busters which was down the road. The IMAX theatre was local too. I would recommend this hotel and would stay there again in the future.
February 26, 2014
Rated 4.0 out of 5.0 by Kelster Noise, value, comfort
Noise due to kids running up and down hall. Need bigger parking lot but have stayed twice now with much satisfaction. Great location to major interstate and arteries. Great room for price overall. I'd kill for the bed!
February 26, 2014
Rated 5.0 out of 5.0 by Chimo's Mom Comfortable room and service above average.
Our two night stay was most enjoyable. Although the hotel is an older building, the cleanliness and staff services were excellent. Would stay here again.
February 26, 2014
Rated 1.0 out of 5.0 by Curtis D. Professional Staff
Staying there fairly frequently, staff greets me by name and are always ready to respond to guest needs.
February 20, 2014
Rated 5.0 out of 5.0 by AnotherTravelguy Great choice
We used this hotel as a stopover on the way south. Very friendly and welcoming front desk team who went the extra mile to give thorough directions to the Fifth Element Indian Restaurant. Great restaurant. We were recognised as Platinum members and were given a super room clean and spacious. Breakfast service was excellent. Nice pool area. Can highly recommend.
February 13, 2014
Rated 4.0 out of 5.0 by Mrs. S pleasant staff
Staff helpful in recommending local dining areas and other attractions
February 12, 2014
Rated 1.0 out of 5.0 by ALEX9417 Unsatisfactory
Room smelled musty, alot of noise from other guests down the hall, went to front desk about issue but was told that they couldn't do anything, bad odor from other rooms kept coming in my room, told front desk i would need late check out for noon and housekeeping knocked on my door every 30 min starting at 9am even with the do not disturb sign on the door. also, housekeeping entered my room at one point without even knocking. not happy with the service i received or hotel quality.
February 11, 2014
Rated 5.0 out of 5.0 by 2cruisers 2cruisers
this hie property has been our go to location for several years as we attend the FBC Jacksonville pastors conference. Lynn was just great to us and provided excellent customer service at every turn. When we return to Jax, we will definitely plan to stay here again.
February 3, 2014
Rated 4.0 out of 5.0 by funfolk4us Disappointing Pull Out
Overall, our room was acceptable. However, the pull out couch in the "suite" had not had the soiled sheets removed and the mattress was badly worn and stained which was unpleasant to look at. Otherwise room and hotel were fine.
January 27, 2014
Rated 5.0 out of 5.0 by tommy boy merry christmas
first time I traveled over Christmas. it wasn't noisyand the holiday spirit was in all of the staff
January 19, 2014
Rated 1.0 out of 5.0 by ElkEater Old, Dirty and smelly
The property is old, dirty and smelly. It needs a major re-furbishing and thorough clean-up. It is a disgrace to the brand--I choose HIE because they are usually new and clean--this is a very old HI from the days before IHG took the brand over.
Upon checking-in, I saw a guest walking out with a dog and asked the desk clerk if the hotel was "pet-friendly". She answered no and assured me that MY room did not host pets! The room smelled of dogs, but I was too tired to go elsewhere after a long day of driving through a rain storm.
IHG, I strongly urge you to drop this property or you will lose me as a client after 42 years of loyalty as a former "Six Continents Ambassador"
January 16, 2014
Rated 5.0 out of 5.0 by Curtis D. Personnel
The personnel of this property recognize us upon arrival and normally provide the best possible rates and occasional upgrade. WE stay there fairly frequently.
January 15, 2014
Rated 5.0 out of 5.0 by Akai Excellent facility
We stayed in this hotel for one night as we drove pass the city. We had a very good experience and we really like the cleaniness of the hotel. Staffs are also very friendly. Overall, an excellent experience and we will definitely return if we come to Jacksonville.
January 12, 2014
Rated 5.0 out of 5.0 by June6008 Enjoyed our stay
We stayed there for the Christmas week, the room was very clean and the bed & pillow was super confortable. The staff was very nice and friendly. Breakfast was warm and excellent, I especially liked the pancakes. Good location as well, a few minutes to get on the highway yet it's quite.
To our surprise there was a microwave in the room, so we could get food and put in the fridge for the Christmas day most businesses were closed, and we could heat the food we bought the previous day.
Great price & value. Would definitely stay there again and highly recommended this hotel to our friends.
December 29, 2013
Rated 4.0 out of 5.0 by justmyhumbleopinion Our time with You.
As usual we were encouraged with the service you at Holiday Inn give us that's why we come back. Thank you.
December 12, 2013
Rated 3.0 out of 5.0 by Katega409 Nothing spectacular to come back a second time
Stay was simply OK. I think this is the older styling of HI expresses. Checking in was a bit difficult. Pet friendly but NO PLACE to walk a dog. At all. Staff didn't seem overly friendly. Not one person I saw said hi or anything. Housekeeping started banging around really early in the morning which made for a rough start. Traveling a long distance all day for 2 meetings and then leave the next day, means you want some sleep. (Maybe management should look into foam door guards that are put on door to keep them from banging shut CONSTANTLY).
Overall, I wouldn't return for a second visit. There's a ton of other hotels in that area for around the price we stayed and I wasn't given a good reason to want to return again.
Only positives was the room was exceptionally clean I made sure to leave a tip for housekeeping and the bed was actually very comfortable. And the bath And body works bath stuff was great.
November 18, 2013
Rated 3.0 out of 5.0 by ahaywood5785 Comfortable Bed
As always, your bed was comfortable. My roommate snored, but nothing your hotel could do about that.
I was not given the correct room rate, I was staying for business, and told one rate, but they gave me a different rate when I arrived. In fact, i got two different rates which changed in the middle of my stay.
I am also a member of your Rewards Club, and as a Gold member, it would have been nice if I had been acknowledged as a member. I even gave the associate at the front desk my rewards number, but still nothing.
November 12, 2013
Rated 4.0 out of 5.0 by Jacob67 Clean and Efficient
Good value for a night's stay.
Holiday Inn Express motels should offer more options for breakfast for those people who do not want to eat dairy or meat products. Some guests may be vegetarians/vegans, others may be lactose intolerant or do not wish to eat high fat foods for health reasons. For instance, instead of offering a variety of dairy products, include a non-dairy milk (soy, almond, oat or rice) for cereal in the morning. Our experience is that some other hotels/motels outside the IHG group offer breakfast-included stays with such options.
November 10, 2013
Rated 5.0 out of 5.0 by 3rowes Maintaing Holiday Inn Express Standards
Using motor league tour book, kkksought location for dinner and then motel. With GPS assistance route to hotel was very easy to follow. Very accessible to Intersate highway, and price wa not only excellent, but lowere than anticipate while travelling in major centre.
October 22, 2013
Rated 4.0 out of 5.0 by SCJR Great Service Nice rooms, slow internet access
I was at this hotel for four weeks on business travel. While the rooms are nice, the beds relatively comfortable, and the location convenient to I-95 and restaurants, etc., the internet connection is extremely slow. Business travelers normally have work to do in their rooms during the evening. I cannot give this hotel a high rating for business travelers. For others, it is a nice place to stay.
October 21, 2013
Rated 5.0 out of 5.0 by JASA Cofortable bed
When we checked in the staff was very helpful. The room was nice and clean. The areas of the hotel we saw was very clean and in good shape. The bed in the room was very comfortable. The breakfast the next morning was very good for it to be included with your stay. If we were in the Jacksonville area again we would stay there again. We would recommend it to our friends. We were there because my mother in law was in the hospital there. The next night one of friends back home in Tennessee reserved us 3 rooms at another hotel on the same street as this hotel it was not as nice as this Holiday Inn was.
October 10, 2013
Rated 5.0 out of 5.0 by Linda5719 Best stop on trip
This hotel was a great choice, the bed was comfortable (even the pillows) and the room was clean. The location was great, the hotel was pet-friendly and it was a great neighborhood to walk the dog. The pool area with tables and chairs was a great place to relax. The service was great and everyone was friendly. I feel it was also a good price for the amenities. Lots of choices for restaurants including delivery.
October 8, 2013
Rated 5.0 out of 5.0 by TomJ10000 Excellence
We stayed there the weekend of July 19th. All of the staff seemed very concerned about making sure each guests needs were met.
The standout was the young lady who ran the breakfast bar. She was constantly working hard in the breakfast area.
September 12, 2013
Rated 4.0 out of 5.0 by f401 Overall great hotel
Overall, this property is good. The one thing that needs to change is the horrific internet speed. It's so slow that even my cell phone and edge was faster. If you're staying here, don't plan on relying on hotel internet to get any work done.
September 7, 2013