Rated 4.4 out of 5 by 49
Rated 4.0 out of 5.0 by BB59 Comfortable bed
This was my first time staying at a Staybridge establishment. The hotel was awesome. The room was excellent. The beds were awesome. I definitely plan on staying there whenever I am in Kalamazoo. However, there were two deficiencies that stood out as well. We requested pillows and blankets from the staff for the pull out sofa, but they never brought them. We were also a little disappointed that there was no bacon on the breakfast menu. But all in all, it was a wonderful stay.
February 25, 2014
Rated 5.0 out of 5.0 by Hugh54 Peace and quiet
After a snowy drive into Kalamazoo, it was a pleasure to check into Staybridge for some peace and quiet. Our suite was huge, comfortable, and very quiet. We loved it.
February 12, 2014
Rated 1.0 out of 5.0 by UnhappyDoc Unclean facility and unkind staffs
I have been regular for this place for my work. I ended up cancelling for the rest of the days of my recent stay, and will not come back to this place again.
Even though always not felt very welcoming here, I have used this place for my own convenience.
- One night in a few days of stay in the hotel room, I ended up seeing a cylinder shaped white matter twice bigger than my whole thumb in the floor at the bedside toward the window. I picked it up and found that it was a piece of bone. What a feeling at night to see a bone fragment. After further looking around, I found another much bigger leg bone with fist size end at the bottom of the bed. It was disgusting and very creepy night. Considering that the room was cleaned out during my stay, I doubt the way they clean out the room.
- The front desk person was extremely unkind. I requested a favor of changing the room type on the rest of the stay. Also, I asked to provide a convenience of moving the room without checking out and in again, so that I do not need to get all my stuff carrying with me. He just stared at me, and asked, 'Who are you?'. On further conversation, he was adamant on checking out and in again, and showed no intention of providing convenience. There was no way that people in this place did not recognize me as a hotel customer, as I have been in this place so many times and so many nights. Even though he did not recognize me, that was not just the way to respond to the hotel guest or to-be-guest.
- I should say that overall the staffs in this facility is far from kind or friendly. I never met a person who say hi to me, by front desk person, in eating area, or by cleaning person.
When I use StayBridge in other places, the experience is different. Experiencing dirty room and surrounded by unfriendly staffs, I do not recommend this place to stay.
January 13, 2014