Rated 4.5 out of 5 by 71
Rated 5.0 out of 5.0 by Matt T. Superior Staff
Title says it all, they were simply great from the GM down!
June 26, 2014
Rated 4.0 out of 5.0 by TAG15 Go Broncos!
Front desk staff was friendly and helpful. Kitchen staff at breakfast was a little grumpy, but breakfast was good. The hallways and stairwells were dirty - same filth all 3 days we were there.
June 24, 2014
Rated 5.0 out of 5.0 by Gary21111 Perfect
This is what a hotel should be like! We had one minor problem during our stay and it was quickly fixed. The TV in the living area wouldn't show the TV, as we were leaving for dinner we stopped by the front desk to let them know. When we returned it was fixed. For breakfast they had two types of sausage out, I asked if they had bacon available, and a few minutes later we were brought a plate of bacon...Perfect!
June 10, 2014
Rated 3.0 out of 5.0 by Cleatus 1st to KZoo
We waited 15 mins to check in which was way too long
June 9, 2014
Rated 5.0 out of 5.0 by T from MI Staybridge Stay
Very nice place, clean & lots of room.
Good food too!
June 8, 2014
Rated 5.0 out of 5.0 by smit512 GREAT SERVICE, GREAT PLACE TO STAY
SUPER FRIENDLY STAFF, VERY ATTENTIVE TO YOUR NEEDS. FRONT DESK STAFF COULDN'T BE BETTER!!!!
June 5, 2014
Rated 5.0 out of 5.0 by craigrpsu Great stay!
Staff were wonderful, pleasant and very helpful. Rooms were great! I felt like I was pampered with all the amenities. Hotel is very clean in all areas, including public areas. Great place to stay.
May 31, 2014
Rated 5.0 out of 5.0 by Lugnuts Great Value
This is the second time I stayed in a hotel with this type of set up. You get a mini apartment with a kitchen area, living room, and sleeping area. The room was very nice and pretty quiet. I have trouble sleeping and that is me and not the rooms fault. The food for breakfast was varied and good. I did not have the dinner, but would have been satisfied with what they had. Nice hotel and I highly recommend. Room rate is very reasonable and the staff was very friendly.
April 28, 2014
Rated 3.0 out of 5.0 by SteveGeorge Staybridge - Kalamazoo
I am a platinum IHG member that spends 2-4 nights a week in hotel. The Kalamazoo location was probably one of the worst Staybridges I have stayed in, even though it is steps above other hotel chains. Previous guest used small shampoo bottle still in shower area, appeared to be a blood smear (1"x2") on shower curtain, shower curtain had a 4" tear where the shear fabric met the solid shower curtain, and the doors had a lot of dust where the square panel inlays are. Just did not seem as clean and well kept as other Staybridges I have stayed at.
April 22, 2014
Rated 5.0 out of 5.0 by terrfred Overall experience
Excellent rating with the exception of room comfort. We could not control the heat in our room. It was either too hot or too cold. We were told because it was an electric heater the coils had to cool down after being on.but the cold air stayed on for several hours making it very uncomfortable. Other than that, excellent stay, very homey.
April 3, 2014
Rated 3.0 out of 5.0 by Az14 2 night stay
I love staying at Staybridges and try to seek then out. However, my last two says at the Kalamazoo hotel have been uncharacteristically less than pleasant. Both times the ice machine didn't work in my room (yes, I turned it on when I got there). And when I called the front desk, they said my option was to come downstairs and get it. I was kind of shocked he didn't offer to bring it up so I didn't have to come down at midnight in my pajamas. Then someone's puppy barked all night (not your fault, but still unpleasant and I wished at 6 am it would've been taken care of).
March 31, 2014
Rated 5.0 out of 5.0 by Jazz Director One of the best hotel experiences I've had.
This past weekend, I had 24 high school jazz band students participating in the Western Michigan University Jazz Festival. We are from Illinois and stayed over Saturday night at the Staybridge Suites. We couldn't have asked for more. When we arrived, the front desk staff had all the room keys ready along with two copies of the rooming lists for our chaperones and a big plate of chocolate chip cookies for the students. Prior to our arrival, one of the staff members had taken the time to look up our school logo and school colors and included it on signs taped to each one of our ten rooms. They also allowed us to use their boardroom for a pizza party and assured us they would clean up after us. The rooms and the hotel were super clean and comfortable and the kids had some fun pool time in a very nice pool area. The front office staff kept asking us if we needed anything and on my way down the elevator on the morning we left, one of the housekeepers asked me how I enjoyed my stay and was genuinely pleased to see that I was happy with everything. The free full breakfast was very good and included those great waffle makers and some other hot foods. During our stay, we didn't encounter a single unfriendly face. What a great experience. I will definitely look for Staybridge on my next trip.
March 19, 2014
Rated 5.0 out of 5.0 by WMU Mom Exceptional room at an excellent price
I stayed here to visit with my daughter who is a student at WMU. I usually stay at a different hotel, but decided to try something different. I am so glad I did! This hotel is closer, nicer and cheaper. I really enjoyed the atmosphere and the quiet clean room. I thought I may need to stay an additional night due to the snow storm, and the staff assured me they would reserve my room and gave to additional hours to decided if I should stay in K-Zoo and wait out the storm or drive back home as originally planned This allowed me to enjoy the day with my daughter without fretting about the drive home.
The location of the hotel was more convenient, the room was nicer and the price was cheaper and included breakfast. I will be back to this hotel every time I come to visit my daughter.
March 16, 2014
Rated 4.0 out of 5.0 by Fidgital Always good
I always stay here when I visit Kalamazoo. Great staff, great room, great value.
March 3, 2014
Rated 4.0 out of 5.0 by BB59 Comfortable bed
This was my first time staying at a Staybridge establishment. The hotel was awesome. The room was excellent. The beds were awesome. I definitely plan on staying there whenever I am in Kalamazoo. However, there were two deficiencies that stood out as well. We requested pillows and blankets from the staff for the pull out sofa, but they never brought them. We were also a little disappointed that there was no bacon on the breakfast menu. But all in all, it was a wonderful stay.
February 25, 2014
Rated 5.0 out of 5.0 by Hugh54 Peace and quiet
After a snowy drive into Kalamazoo, it was a pleasure to check into Staybridge for some peace and quiet. Our suite was huge, comfortable, and very quiet. We loved it.
February 12, 2014
Rated 1.0 out of 5.0 by UnhappyDoc Unclean facility and unkind staffs
I have been regular for this place for my work. I ended up cancelling for the rest of the days of my recent stay, and will not come back to this place again.
Even though always not felt very welcoming here, I have used this place for my own convenience.
- One night in a few days of stay in the hotel room, I ended up seeing a cylinder shaped white matter twice bigger than my whole thumb in the floor at the bedside toward the window. I picked it up and found that it was a piece of bone. What a feeling at night to see a bone fragment. After further looking around, I found another much bigger leg bone with fist size end at the bottom of the bed. It was disgusting and very creepy night. Considering that the room was cleaned out during my stay, I doubt the way they clean out the room.
- The front desk person was extremely unkind. I requested a favor of changing the room type on the rest of the stay. Also, I asked to provide a convenience of moving the room without checking out and in again, so that I do not need to get all my stuff carrying with me. He just stared at me, and asked, 'Who are you?'. On further conversation, he was adamant on checking out and in again, and showed no intention of providing convenience. There was no way that people in this place did not recognize me as a hotel customer, as I have been in this place so many times and so many nights. Even though he did not recognize me, that was not just the way to respond to the hotel guest or to-be-guest.
- I should say that overall the staffs in this facility is far from kind or friendly. I never met a person who say hi to me, by front desk person, in eating area, or by cleaning person.
When I use StayBridge in other places, the experience is different. Experiencing dirty room and surrounded by unfriendly staffs, I do not recommend this place to stay.
January 13, 2014
Rated 5.0 out of 5.0 by Lmnc22 Great service and comfortable beds
My son and I were stuck in Kalamazoo due to a snow storm and severely cold temps. We were staying at this hotel and I am glad we were stranded here!!! The staff and the manager went above and beyond for all the guest!!! The manager and staff were outside scraping and shoveling out cars parked in handicapp. The room was nice and beds very comfortable. I would definitely recommend this hotel!!
January 13, 2014
Rated 5.0 out of 5.0 by out of town visitors enjoyable stay
Very friendly staff. Not enough room for breakfast during busy time, but it was a good start to the day. The kitchen gals kept everything filled and were exceptionally friendly. The room space ample and clean. Our biggest disappointment was the manager did not honor the posted online price through our travel agent (which turned out to be a mistake) after the reservation and payment was made. Overall a well kept property with great staff.
January 2, 2014
Rated 3.0 out of 5.0 by H&Family Great facilities, mediocre cleaning
Rooms are beautiful and staff at front desk and breakfast area very helpful. The pool was also very nice - I appreciated it was open early so we could start each day with the kids well exercised. Unfortunately, the cleaning staff did a very poor job with the room. Upon returning to the room one day, I found garbage strewn across the floor. I realized they had dragged a broken garbage bag behind them and never did a final check on the room. The next day, I was amazed to find a pile of dirty towels by the door to our room (but inside the room) and they had not replaced the towels they piled in our living space. Apparently, no one cares enough to check the room before they leave it. Our room literally would have been cleaner if they had never come in and just had us replace our own towels. I will likely give this hotel one more try, but am pretty disappointed. It was a part of our annual Christmas tradition, but might try another place next year.
January 1, 2014
Rated 5.0 out of 5.0 by sn1947 Comfortable room
room was clean and comfortable. Great improvement over our Thanksgiving stay which was a disaster.
December 29, 2013
Rated 5.0 out of 5.0 by Mari5445 excellent place to stay
Staying at the Staybridge Suites in Kalamazoo is a very pleasant, quiet way to spend the night and morning. My room was spacious and comfortable. The heating unit was very quiet with the thermostat control on the wall.
There were a lot of choices for breakfast, including fluffy scrambled eggs, bacon and cut up fruit----all served on plates and silverware----not paper and plastic.
I highly recommend this hotel.
December 2, 2013
Rated 4.0 out of 5.0 by DC1962 Always a thrill
Great staff. I always look forward to staying at the Staybridge in Kalamazoo.
October 15, 2013
Rated 5.0 out of 5.0 by Vinlogg61 Fall trip to Kalamazoo
We booked our stay for the first weekend in October,traveling to Kalamazoo Mi. For a wedding.we were in and out of our room all weekend,one of the mornings we enjoyed the (included) breakfast bar,which was more than we expected! Our room was very comfortable and clean and the hotel staff was helpful beyond our expectations! We would choose this property again the next time we venture to Kalamazoo Mi.
October 8, 2013
Rated 5.0 out of 5.0 by CHUCK67 Impeccable facility and staff
We could not have been more impressed with everything at this facility.
Both of us have been retired a couple of years and travel to various areas throughout the country.
THIS FACILITY WAS "OUTSTANDING"
FANTASTIC STAFF, BREAKFAST, AND ACCOMMATIONS
September 25, 2013
Rated 5.0 out of 5.0 by smit512 super friendly staff, great place to be if you're not home
super friendly people working here. genuinely helpfull and a joy to be around. everyone is on their "A" game. Will is a standout, along with everyone else. breakfast and dinner is always top notch. i would highly recommend this hotel. you can't go wrong staying here...
September 24, 2013
Rated 5.0 out of 5.0 by NEWTOMICHIGAN Our stay in Staybridge Kalamazoo
As a family of 4, we were very apprehensive about spending 3 weeks in an extended stay hotel. How would we survive? I have to admit it was very easy. The Staybridge Kalamazoo's suite was nicely laid out and the extra space in the lounge area and the library allowed for us to have quiet time. The staff were unbelievably friendly - welcoming us by name every time we walked through the main door. The breakfast buffet and dinners were beyond my expectation considering they were included in the very fair rate. I give this hotel 2 big thumbs up!
September 23, 2013
Rated 5.0 out of 5.0 by Moreelvis A weekend in Kalamazoo ...
This morning I told the young lady at the desk I was very pleased with the accommodations and hospitality. My stay was very pleasant and relaxing. I will be staying there again, the next time I am in Kalamazoo, Mi. Thank you, everyone, who worked this past weekend!!
September 4, 2013
Rated 4.0 out of 5.0 by Justjack Great Breakfast and Hospitality
Our unit was comfortable and clean. The staff was friendly.
The breakfast was great and the evening social was more like a light meal.
August 19, 2013
Rated 5.0 out of 5.0 by dexterlvr room was awesome,staff was very polite and helpful at all times
beautiful and clean room with everything you could possibly need except room service which is always nice to have,or possibly a restauraunt of some type in the hotel.i will definitely stay again and refer this hotel to friends and family.
August 9, 2013