Rated 4.0 out of 5 by 76
Rated 3.0 out of 5.0 by CJ101213 Our stay
My husband and I stayed October 12th - October 14th. Made our reservations online through IHG website. Front desk clerk stated she could not change the rate to what our reservation reflected. We woulg get that issue addressed in the morning. Get our key go into room 212 which smelled strongly of smoke. We are not smokers so it is easily detected. Husband went back to desk for room change. The new key would not work for 230 had go back down. Key work after fifth try. When we checked in my husband told the young lady he would pay with a different card upon checking out. When we checked out my husband asked i am not being charged twice. The clerk stated well I took off the first card and put the other on the bill. It should be right I hope my last day is Thursday. ???what?? We find out yesterday we were charged twice. How is we have to wait up 5 business days for this faux pas to be cleared? There is no way we could tell your establishment we will pay you in five days for our stay.
October 18, 2013
Rated 4.0 out of 5.0 Old Hotel
Rooms are dated. Not worth the value of the room rate. Otherwise the Hotel is clean and staff members are very nice.
Breakfast is typical fast food served by most hotels. IHOP is across the street.
October 15, 2013
Rated 5.0 out of 5.0 by Gijohnson Very Happy
I found out when I arrived I was upgraded to a suite. That night I relized that the A/C was not getting the room as cold as I wanted it. I notified the front desk the next morning they checked it and upgraded me to a better room. Very nice staff
October 2, 2013
Rated 5.0 out of 5.0 by Nanny2004 Friendly staff & quiet room
This was a last minute trip that was booked when I found out that my daughter was in a hospital close to this hotel. We arrived at midnight to a very friendly greeting and a quiet room as we had requested.
September 3, 2013
Rated 5.0 out of 5.0 by Ro1948 Comfortable bed and service
This is the place I always stay when I need to work in Lafayette. I am always satisfied.
August 31, 2013
Rated 4.0 out of 5.0 by IHGDisco Nice Room, free upgrade, wifi issues
Nice room. Bed was comfortable. Breakfast left something to be desired, but not far from the norm for the express hotels.
Wifi wouldnt connect in my room. Not sure who was at fault, but I was unable to connect from any device in my room. I was in room 215.
I did like the ceiling fan. That was a nice touch.
August 29, 2013
Rated 5.0 out of 5.0 by MudderFudder Comfort and Affordability
Excellent location, friendly staff and quick check in / out. The room was clean, linens were fresh and the staff was very courteous. The location of this property is ideal for any visitors to the Lafayette area that wish to shop, eat, etc. and is just minutes away from the interstate.
August 25, 2013
Rated 4.0 out of 5.0 by Tsimon Nice Place Great Staff
The Hotel is very nice, the staff is TOP notch. The location is a little inconvenient due to traffic and trying to get out of the parking lot. I would definitely choose this place the next time I am in town.
On a side note, and this should not reflect negatively on the hotel, AVOID the Chilis next door. It is horrible, the food is awful and the staff is rude. Read there yelp reviews if you have any doubt.
August 18, 2013
Rated 4.0 out of 5.0 by Gregory22 People wer super courteous and professional!
This was a diamond in the rough! I stay at Holiday Inns, frequently, but not as good as this one! People went out of their way to make things great and comfortable!
August 16, 2013
Rated 5.0 out of 5.0 by MudderFudder Favorite place to stay
Once again, the attentive staff and the clean and comfortable room, made my stay a very pleasant one. The amenities were nice, towels were fresh, and the breakfast was enjoyable. I would strongly suggest this property due to its location and its easy access to all the points of interest in Lafayette.
August 16, 2013
Rated 5.0 out of 5.0 by MudderFudder Easy Check in and out, great staff
We had a very nice stay. Staff was accommodating and the room was immaculate. Other hotels nearly always have at least a couple of unsatisfactory issues. I have yet to find one at this location.
July 24, 2013
Rated 5.0 out of 5.0 by MudderFudder Attentive Staff and Comfortable Room
We had a great time at this Holiday Inn Express. The staff was very cordial, respectful and the comfort of the suite was exceptional. The room was clean and all of the amenities were of good quality.
July 8, 2013
Rated 5.0 out of 5.0 by MudderFudder Accommodating Staff and Comfortable Suite
My stay at this property was excellent. The staff (Daniel, Christian, Carrie) was very pleasant. The room was clean, cool and very comfortable. The location was excellent as I was surrounded by plenty of nightlife, good eateries and easy access to all points of interest. I highly recommend this property to all travelers to the Lafayette area.
July 7, 2013
Rated 5.0 out of 5.0 by Pearlsdads One of the Best Holiday Inns
I stay in a lot of hotel rooms. In fact, I've booked almost 6 weeks at this hotel this year. I am always impressed at how effective the staff is at this property. Things don't always go as planned but these folks, from the manager to the porters, will do whatever it takes to make things right if you bring items to their attention. The property is fairly new and the location suites my need perfectly. I wish more hotels had their attitude. No surly desk crew, no dodgy looking maids and even the morning breakfast lady (Lynette) is always quick with a hearty "Good Morning, Sugar".
With they would fix their HBO issue. The box always needs to get reset, but that is a tiny detail in an otherwise flawless execution.
June 26, 2013
Rated 5.0 out of 5.0 by Neil71 Great hotel
I've stayed at this hotel 5-6 times and highly recommend it. I've never felt the need to look at the others in the area. The manager and staff are very attentive. The breakfast buffet is very well maintained. Pick this one.
June 11, 2013
Rated 5.0 out of 5.0 by glskms70 Another wonderful stay
We spent the weekend here after taking care of medical appointments in Texas and it was great again. Our suite was lovely and spacious. We had 2 small issues-the desk chair would not stay up and the toilet seat was loose. We told the young man at the front desk when we left for the day on Sat. and it was taken care of by the time we returned. We have been very pleased with all the staff members we came into contact with. Everyone is very friendly and helpful. This time we had a different person handling the breakfast bar and she was wonderful. She paid attention and took care of everyone. If she heard someone mention something that was not out she made sure they got it even if it was not something originally on the bar that day. She was very friendly and made you feel right at home. It is nice to be able to stay at a place where you can relax and feel comfortable. We will definitely stay here anytime we come through the area and tell our friends about it too.
May 24, 2013
Rated 5.0 out of 5.0 by Xerxes Overall great stay....
The only negative statement would be of ability to find. Came in in late afternoon hours and had difficulty determining the proper driveway and signage. Assumed had guidlines of height and location and after that couple of initial difficulties everything ok..........Really appreciate the variety during the breakfast meal.
May 10, 2013
Rated 5.0 out of 5.0 by glskms70 Suite very lovely and welcoming
This was our first time to stay at this hotel and we loved it. Our suite was very spacious and relaxing. The bathroom was also very spacious and had a great shower. The breakfast bar was wonderful and the gentleman who took care of it did an excellent job. The pancake machine worked which was the first one we found in the 3 Holiday Inn Express Hotels we have been to that did what it was supposed to. It was a wonderful hotel and we will definitely stay there when we are back in that area.
May 10, 2013
Rated 4.0 out of 5.0 by Pearlsdads Nice place, very helpful staff
Some minor problems with the place, but then again what place isn't subject to a few "issues". For instance the phone on the desk 'chirped' every 9-12 seconds all night.. Took me until 4 AM to figure out what it was. Also, I booked a King and they only had a Queen.
The front desk was extremely helpful, friendly and did their best to be accommodating.
April 28, 2013
Rated 5.0 out of 5.0 by Canny1943 Staff extremely helpful.
Very helpful staff on the phone and in person. Would highly recommend this hotel.
April 15, 2013
Rated 4.0 out of 5.0 by Crosie Good value and location
Our ground floor room had a wet smell, and the carpet next to the air conditioner was wet. Otherwise room was comfortable.
April 12, 2013
Rated 3.0 out of 5.0 by 3DDAVE Compared to most HI Express, below average.
Bed and floors squeaked with movement.
Walls seemed unusally thin/insulated, could hear too much noise/tv from next door and hall.
Rear door broken, had to walk to front for re-entry.
April 12, 2013
Rated 5.0 out of 5.0 by CMM0 When Visiting Lafayette, We Only Stay Here
I've stayed here many, many times. We've even recommended this particular hotel to our friends & family. Never disappointed. Hotel, rooms, lobby, lobby area bathrooms, pool area (even though it was winter), parking lot, everything is always clean. Front desk staff is very accomodating - ALWAYS. Ladies preparing breakfast were very friendly & hospitality is unbelievable. The housekeeping ladies, although they were busy, were very friendly, greeted us in the morning and when we passed them in the hallways or getting into the elevators in the afternoon - they were all above EXCEPTIONAL. Whatever it is that makes it works at this location, don't change it. We frequent Lafayette several times a year and would hate to stay anywhere else. I'm spoiled!! The only thing I've noticed, that may have changed (I forgot to ask while I was checking-in) pet-friendly wasn't listed under the amenities on the website - it used to be pet friendly & I've taken my puppy with me several times before. He didn't come this time, but I would hate not to be able to bring him with me when I can't find other arrangements for him. Other than looking into that, it's a great place to stay.
April 10, 2013
Rated 5.0 out of 5.0 by Mary1310 Great Customer Service
The room was clean and comfortable and the breakfast was great. But, the customer service was the best of any hotel that I have stayed at in a long time.
April 10, 2013
Rated 5.0 out of 5.0 Perfect
Excellent stay with excellent room and friendly staff. They even brought us pool chairs though it was not even "official" pool season. I also benefited my Priority Club membership!
April 4, 2013
Rated 5.0 out of 5.0 by vcharlo77 Excellent comfort!
I have been in the facility a few times and I have not been disappointed with the service or the comfort that I get from each visits.
The only thing I think needs to be modified is the location of the sign, because I drove past the hotel on a few occasions because of the location of the sign. I now know exactly where to turn because of how many times I have visited, but it would be hard to find the first few times.
March 1, 2013
Rated 5.0 out of 5.0 by Haws3 G R E A T
VERY clean, staff VERY friendly and accommodating, food was VERY good, HIGHLY recommend!
February 16, 2013
Rated 5.0 out of 5.0 by vcharlo77 vcharlo77
I really enjoyed my stay here and I have so far.
I wish the location of the sign can be changed so I don't have to keep driving past the sign every time I stay here.
January 26, 2013
Rated 5.0 out of 5.0 by KG73 Great Experience
I always stay at this hotel when I travel. The rooms are excellent and the service is fantastic.
January 17, 2013
Rated 4.0 out of 5.0 by mary42 Overall experience
The hotel was conveniently located and reasonably priced.
It was relatively quiet, considering I was there on New Yers Eve....
My only complaint was that there were MANY ANTS in my bathroom....................
January 7, 2013