Rated 4.8 out of 5 by 40
Rated 5.0 out of 5.0 by Suman Kalyan Great Staff! Great Service wooh whoo!
Excellent property to stay on, wish you had more of these in California! Staff was Great! Mimi specially! extremely helpful! good food! keep it up guys!
February 12, 2014
Rated 5.0 out of 5.0 by TXJeff Showcase This Property!
I worked in Laguna Beach in 1998 and stayed at the Staybridge Suites in Lake Forest,CA with 5 of my co-workers. We all agreed we had never had a more enjoyable experience with living accomidations. We stayed approximately seven months there and loved it. When a couple of us were re-assigned in the same area in July 2013, our company put us in a different IHG brand hotel which we were NOT happy with. I remembered that the Staybridge was only a few more miles up CA Highway 405, so after work one day the first week we were here, we went to pay them a visit. The GM Gloria and Asst GM Cleo just both happened to be there and recognized us immediately. We explained our unhappiness with our living arrangements and they contacted our corporate office to get us "back home" with them! I have never had a hotel staff that I would consider "friends" until I met the staff of the Staybridge in Lake Forest six years ago and can't imagine how they don't win every IHG corporate award for customer satisfaction. They have a great facility and an even greater staff! #Except they could use new washers and dryers...#
Kudos to Gloria and Her People!
February 12, 2014
Rated 5.0 out of 5.0 by RPfromTexas Great overall experience
The facility is very nice but the staff is the most friendly I've experienced in a long time.
January 11, 2014
Rated 5.0 out of 5.0 by TriTahoe Amazing Amenities
My husband and I were visiting family in Southern California and our trip fell over his birthday and New Years Eve. Wanting to get away from the family couch for a couple of nights, we booked at Staybridge so we could be close to Disney, Knotts and the Spectrum. We were so pleased with the room and loved having a tv in the bedroom and in the living area with a dvd player. The bed was cozy, the bathroom was spacious and the kitchen was fantastic! Everything was clean and updated. I LOVED the complimentary breakfast buffet. It was great that you could sit and eat there in the dining area, or outside in the courtyard (weather was gorgeous) on a couch in front of the fireplace or at a table in front of the tv with the local paper available for a morning read...OR you could just take it back up to your room and enjoy in private. I also really appreciated that I could come down to the lobby for coffee or tea or a complimentary piece of fruit at any time of day. The fitness room had everything I needed and the laundry facilities were free! All you have to do is bring your own soap which I'm pretty sure you can buy at the 24 hour front desk. The service staff was friendly & helpful and we will definitely be back next time we're in town.
January 10, 2014
Rated 5.0 out of 5.0 by Rkad Very responsive staff
We had a plumbing problem upon our arrival. When we notified the staff of our issue, they promptly acted to correct the problem. After a period of time, the technician couldn't make the need repairs. At that time, the staff responded by quickly moving us to new rooms, all the while staying in daily contact throughout our stay to ensure our satisfaction. We couldn't have asked for a more attentive group of people, who not only communicated with us, but kept each other informed regarding our stay.
December 4, 2013
Rated 5.0 out of 5.0 by BayAreaDiva LOVE THIS PLACE
I have traveled to South Orange County once a month for over a year and I stay at the Staybridge Suites every time I come down. I love this property. It's close to everything I need, the staff is nice and I like how I'm greeted by name when I come in. The only problem I have is with the food that's served. I know it's complimentary and I really appreciate that, but there should be more attention paid to serving more healthy choices instead fried chicken, hamburgers and french fries all the time.
November 25, 2013
Rated 4.0 out of 5.0 by LadyDy I Enjoyed My Visit
I stay here on average about once a month for over 2 years. The staff is terrific. Thank you so much Mimi for your help when I checked in.
Its my home away from home and I am sure that many guests feel the same way.
I really only have one challenge; The mattress is just not comfortable for me.
November 22, 2013
Rated 5.0 out of 5.0 by logan2000 Mr. Logan
I stay here about 6 months out of the year and have never had any issues. I will recommend this hotel to everyone I know. The front desk staff is the best.
October 2, 2013