Rated 3.0 out of 5.0 by maj912 407 Terrible bed
I picked this hotel because we stayed in a SBS in Palmdale Ca and loved it. This room did not compare at all, the bed was very uncomfortable, the towels appeared very worn. The front desk clerk was more concerned about the phone ringing than checking us in despite having a 6mo baby checking in after 8 hours of travel. I have recently stayed at hotel of lower known quality and had better nights sleep. From the check in experience to the poor bed I rather save the 20 dollars and stay somewhere else. Thanks for your time and the opportunity to comment.
June 11, 2013
Rated 5.0 out of 5.0 by Savoylife Home away from Home
My Hubby & I selected this place for our sixth Wedding Anniversay. Since we are Priority Rewards Member this was an Excellent choice. It was Home away from Home. We will definelty be back!!!
June 10, 2013
Rated 3.0 out of 5.0 by JMCrash Was once a great property
This was once the best place around BWI to stay. The staff were friendly, the shuttle was punctual, and the rooms were clean.
Sadly all of the above have changed and the change was almost overnight.
The staff turnover is higher than any hotel I’ve regularly stayed. The rooms are only partially cleaned and the hotel has recently acquired a unique smell to the hallways and the rooms as if they are being cleaned with a dirty wash rag.
The hotel shuttle has become a guessing game on whether it will show up to where you requested. When I asked the driver what took so long, 40 minutes to the rental car facility, his reply: no one told me you were waiting. This has happened the last three stays
Breakfast, forget about it. Coffee containers are always empty, it took 20 minutes to get them refilled and the food is so so. The staff have a unconcerned attitude.
If you’re looking for a Holiday Inn Express this is the place for you. If you’re looking for a Staybridge experience, my advice is to move on to another property. This was my last stay.
May 22, 2013
Rated 5.0 out of 5.0 by coalminerswife94 Great service
Great place ... nice & clean . Great customer service and LOVED the room everything that we were looking for & more ! also a nice location
May 19, 2013
Rated 4.0 out of 5.0 by Twices Room Cleaning and Breakfast
The rooms was very comfortable however, the notice to have the room service should not be on the back of the toilet. I did not see the notice until Saturday which was late to have the room clean or get clean towel. My suggestion is that if guest are checking in for the first time on a Friday than the front desk should inform the guest that if they want a lite cleaning than they must inform housekeeping by 5pm that day.
The other issue was that we were told that breakfast is between 7:30am-9:30am on Saturday however, nothing was available until 8:30-8:45am.
Other than these two issues my stay was comfortable.
May 2, 2013
Rated 5.0 out of 5.0 by Bob09 A Great Airport Option
I stayed for one night before an early flight the next day. The desk staff was great. The hotel room was clean and comfortable and I enjoyed the free reception with beverages and wings. It was also nice to be able to rent a DVD of a first run movie for only $1.00 as I was staying by myself and had done enough work for one day.
You can't miss with this "New" hotel and its great staff and facility.
April 22, 2013
Rated 5.0 out of 5.0 by SS425 Great Hotel - slow shuttle
Overall a great place to stay! Clean, good price, great amenities.
Shuttle service can be slow if it is busy - I waited 50, 45 and 40 minutes on three successive days to be picked up last trip.
March 13, 2013
Rated 5.0 out of 5.0 by Tracy32 Awesome!
These guys do an "Awesome" Job. Nice upgrade guys!
February 25, 2013