Rated 4.0 out of 5 by 151
Rated 5.0 out of 5.0 by Grateful 222 Great Value and friendly staff
This hotel offers a great option for patients of Johns Hopkins patients. Very fair pricing, including breakfast and free shuttle service. During a very stressful time of illness, they were very extremely helpful and kind.
June 4, 2014
Rated 5.0 out of 5.0 by Jo Jo 24 Great place!
Very clean hotel. The Staff was very helpful and nice.
Has everything I need.
June 2, 2014
Rated 3.0 out of 5.0 by Stasch Room Cleanness,Staff and Sleep Quality
The reservation clerk was informed that closeness to the elevator was vital and became disturbed when I asked if there was any discount for disabled veterans. He responded that I should have mentioned that first, said he would check, then hung up on me.
The room originally reserved for us was at the furthest point from the elevator, contrary to my specific request, so the desk clerk moved us to room 1004 on the mezzanine.
The room had not been thoroughly cleaned. We found a cup full of a rather suspect and disgusting substance on a window sill and a dirty sock on the floor.
When we attempted to go to sleep there was an ongoing conversation between folks in the lobby which due to the thinness of the windows between the room and the lobby, as well as the architecture of the lobby, sounded as if they were in the room. Neither my daughter nor I called the desk in fear of waking each other and only realized that neither had much sleep till the morning. Additionally we paid for Queen sized beds and received only full sized. Also $12.00 charge for an unguarded open parking lot was also a bit unfair. Not much benefit for rewards club.
May 31, 2014
Rated 5.0 out of 5.0 by retnlovnit2 excellent front desk staff
We were visiting for a family illness. The staff and facilities were wonderful...close to hospital with shuttle availability. They even took us to the hospital early one day as the shuttle was loaded when we wanted to go. We needed meds kept cold and they were most gracious to keep them in their fridge!!!! I would highly recommend this hotel for all of your stays in Baltimore.
May 21, 2014
Rated 4.0 out of 5.0 by sferrell100 Better than Average HIE
The room was larger than the average HIE room and the location was good. 10 minute walk to the Baltimore Inner Harbor. Price was good for a city center hotel and the free shuttle service was excellent. The only slight con was a slowdown of the WiFi later in the evening.
May 12, 2014
Rated 4.0 out of 5.0 by Stephen H One Queen BR Non Smoking 4/26-4/27
This is by the far best part of the hotel. Erica was great in providing me a shuttle to Penn Station the next day. More importantly, she was able to handle this crazy customer like a pro. They have extremely limited parking spaces but really go out of their way to accommodate guests. This includes finding nearby street parking, offering to put in their own quarters. Getting up to put in quarters when the meters start at 8AM, etc. Apparently that's not good enough for some cranky customers, but I highly respect Erica and the staff for their professional service.
There are some REALLY bad areas of Baltimore and as shady as the hotel location may seem to the sheltered suburban tourist, it's still safe. I was little nervous walking back by myself at 1AM, but I got back fine without issue. Only a 10 minute walk to the Inner Harbor.
I wish they had a waffle iron and bacon, but regardless, i still enjoyed the cinnamon buns, biscuits & gravy, scrambled eggs, sausage patties, greek yogurt, and cereal. Good job with the breakfast!
Very clean. I would have preferred pillows that weren't so flimsy but that's nitpicking. I forgot to tell the desk when I checked out that the hair dryer didn't work so please make sure it's taken care of in Room 401. Thanks!
Overall: Good value considering that Baltimore was packed that weekend with Orioles games, UFC fights, a tattoo convention, and cheerleading competition. It's a budget hotel so don't expect anything lavish. However, the great service definitely makes this hotel stand out.
April 30, 2014
Rated 2.0 out of 5.0 by A sch Be aware of parking!!!
We made reservations on priority club website. There was nothing indicating that the parking spots are limited and it is on first come first serve basis. We checked in on a very rainy day and parked our car in the hotels parking lot. Upon check in we were asked where we parked and when they heard that we were parked in their parking lot they told us that they already sold all available parking spots and we need to move our car otherwise it will be towed. We were in shock since there was absolutely no warning on the website about this. It just stated there was a $12 fee...We were not alone in this. There was another person who was actually handicapped and he was told the same thing. They told us that we should've booked on their hotel's website and then we would've seen that info posted. So, we had to go out and look for street parking and were forced to leave our brand new car in the street overnight. The nearest parking garage is far away. Outrages!!!
April 29, 2014
Rated 5.0 out of 5.0 by 4Dugie historic building, great service
I've stayed here several times while on business trips to nearby Johns Hopkins, so convenient with their free shuttle service, clean rooms, always slept well, considerate staff.
April 27, 2014
Rated 4.0 out of 5.0 by Reneeandsean Great Staff - Hotel has a few issues...
We stayed here 2 nights - 4/4 & 4/5/14 for a surgery at Johns Hopkins.. We had nothing but great service by the staff at this hotel. The shuttle service to JH is great - very prompt and the drivers were very friendly. The parking at this hotel is somewhat cumbersome - if you are not lucky to get one of the VERY few spots available (which we were not and we were there at 3:00 pm) - you will have to park on the street for $2 an hour until 6:00 pm - then it's free overnight until 8:00am. But, you better be out there at 8:00 to refill your time (good for only 10 hours). If the street is full, then you have to go to a lot several blocks away - they will come and get you - but I wouldn't want to leave my car a few blocks away. This was kind of a pain because we had to keep checking the parking lot to make sure we got a spot. The only other issue we had was that our toilet KEPT overflowing - after repeated plungings - apparently it needed a plumber's attention. The staff was very nice about it and gave us another room on our same floor so we would have a toilet to use - they offered to let us move, but it was late at night and we were leaving the next morning and it seemed like a hassle. The fire alarm was set off the second night by some rowdy kids (obviously out drinking), but that's not the hotel's fault. Overall, once you get the system down at this hotel and how the parking works, its pretty nice - the breakfast and afternoon cookies were AWESOME, but a parking garage would be nice.
April 9, 2014
Rated 5.0 out of 5.0 by Bill the Diner Excellent staff
The Baltimore Holiday Inn Express is close to the harbor, Little Italy, and John Hopkins Medical Campus.
The staff is excellent. They go out of their way to help solve problems. The shuttle service took us around to restaurants and points of interest. The railroad museum and aquarium are well worth visiting.
When we reported that the bath tub faucet would shut off completely, the woman behind the front desk noted it at once and arranged for the repair.
April 5, 2014
Rated 5.0 out of 5.0 by Moo37 Excellent Choice
Beautiful hotel. The girls at the front desk, morning and early evening were so accommadating, it made our stay more enjoyable.
April 4, 2014
Rated 5.0 out of 5.0 by Cubanita This Hotel is a "Cut Above the Rest"
We Enjoyed our stay from begining to end. We arrived late night and it was no problem at all. We had a problem with our room key and the desk clerk was extremely helpful. She had us bumped up to a suite in no time she could tell we were beat from being on the road for 3 hours. She made sure we were very comfortable and gave us the option of keeping the larger room or changing rooms the next day and no rush at all to move out if that is what we chose to do.
Breakfast was delish whic was a surprise for a continential breakfast #bacon, sausage, eggs, fruit, yogurt, coffee juice, muffins, and pancakes# Just fantastic.
Beds in both rooms clean and comfortable OMG could not have slept any better even if I were at home.
Staff was courteous and polite from the front desk to the maids
kitchen staff included.
Do yourself a favor stay here!! Rates are very afforabled for the area. I will be back again and again
Thanks for everything
Happy And Appreciative Guest
April 1, 2014
Rated 3.0 out of 5.0 by cinno2 John Hopkin's Patient
I have stayed at this hotel for many weeks on and off since the beginning of the year, my last stay here lasted 5 days, it is a beautiful hotel and most of the staff is amazing. However I no longer drive so I am required to take the bus to Baltimore for about 4 weeks this was not an issue the shuttle drivers picked me up no questions asked, however the 2nd last time I stayed there the General Manager refused to pick me up, I was told to walk to the Convention Center then they could be me up, I do not even know where the Convention center is and with my MS and Vertigo it would be impossible to walk any distance, next I was told well there is a Holiday Inn Express right down from the bus station, yes I am aware of that but I liked your hotel I told them. So the last time I was staying there I was basically told that they really are not to pick me up but they did any way. So rather then get staff in trouble I have switched hotels, besides who really wants to stay across from the juvenile detention center and the homeless tents set up under the bridge. The General manager never apologized during the 20 minute conversation we had only excuses as to why they can not accommodate my request. I would not recommend this Holiday Inn Express to any one. Especially if you have mobility issues and are a patient of John Hopkins
March 30, 2014
Rated 3.0 out of 5.0 by WorkConference14 Staff is trying...but I would not recommend
I'm a platinum-level rewards member and stay a minimum 2 nights a month at a Holiday Inn Express.
My biggest complaint is the shuttle and my biggest problem with the shuttle is that I called ahead and wasn't told the whole truth.
First, it is a mini-van not a shuttle. Which would be fine unless you have 20-25 people at a hotel all needing to get to downtown at 8:00am and they can't walk because the area isn't safe.
Second, it runs 8am-9:30pm ONLY on the hour, but I was told on the phone it was on call and 24/7. That is a big difference, if you are are in town for a week and didn't get a rental car.
Third, its a broken-down piece of junk. The main driver was scared it was going to breakdown because he (we) could smell it running hot and burning oil. He was a great guy but he needs a new van. It also smelled like an ash tray but he didn't appear to smoke, I never understood that.
Last, most important. The overhead console was broken and fell down to hit me as I was getting in first morning. It cut my head and caused me to bleed on my dress shirt. I had a huge bump on my head, with a bleeding cut, and a splitting headache for the entire day.
Then on the last day it fell again and hit me as we were just driving down the road! There was a different driver that day and she was concerned, but said "oh that keeps happening", then she told me the door had closed on someone else that morning and hit the in the head while getting their luggage. REPLACE THE VAN!
-Worst "shuttle" of any location I have ever stayed
-Terrible location if you have business downtown
-Location is not safe after dark...even the staff admitted that.
-Breakfast was below average for a Holiday Inn
March 22, 2014
Rated 5.0 out of 5.0 by Docone Extraordinary staff and service
I was attending a national conference at the Baltimore Convention Center and chose this property through Google. I am also a Priority Club member. I was very pleased with the quality of the hotel and the very friendly and helpful staff. The breakfast service was also great. I used the shuttle service on all three days which was very helpful in my day planning. I parked in the hotel lot, adjacent. It was small but I kept my car there throughout my visit. I do want want to relate that I was told by several people not to walk outside at night because the neighborhood was not safe.
March 22, 2014
Rated 5.0 out of 5.0 by Medical stopover Convenience
My wife and I had to stay overnight for an early morning procedure at Johns Hopkins. We rested well, and a shuttle ferried us to JH on time, in spite of a 4"-snow-storm that closed down the government and schools. (None of the travel types below apply to us.)
March 20, 2014
Rated 3.0 out of 5.0 by JK25 Limited parking and average service
The parking for this downtown hotel is not adequate. You may end up on the street parking if the hotel is full.
Staff did not recognize Rewards Club status at check in as I am used to at so many other IHG properties. The staff was courteous, but something still seemed missing from what I am used to.
March 15, 2014
Rated 5.0 out of 5.0 by FlyingDutchman2 PERSONNEL WERE SUPERB.
THE HOTEL IS NOT WELL-KNOWN. HOWEVER, THE SHUTTLE DRIVER WENT OUT OF THE WAY TO HELP US GET TO A CONFERENCE. GREAT AND GRACIOUS PEOPLE. ESPECIALLY FOR YANKEES!
March 9, 2014
Rated 5.0 out of 5.0 by Oyesina Review
My stay was excellent. The hotel is right in the heart of downtown and thus close to everything I needed. The customer server was superb. There was a young African American lady that worked the night shift who was was extremely helpful. Please let her know that I appreciate her greatly.
March 9, 2014
Rated 5.0 out of 5.0 by prims We have stayed in 3 different rooms, beds are comfortable, all very roomy
We like this hotel for cleanliness, comfort, roominess and the breakfast is excellent.
cons - not enough tables for breakfast eating; paying for parking extra. While I could understand putting the parking card in the window, I feel $10 extra to park is a tad much. We stayed as it is close to Johns Hopkins.
February 21, 2014
Rated 5.0 out of 5.0 by Fan Fest Very Clean and Spacious
I would love to stay here again. I come to Baltimore at least seven times a year. The breakfast was great and the shuttle service was superb. Thanks!
February 15, 2014
Rated 4.0 out of 5.0 by watts1975 Suite without View
The overall room was spacious and very clean. I was only in town for a short time to attend a meeting. The only down fall to suite 1004 that the majority of the windows open to over looking the two story lobby so unless you want to be on display you need to keep them closet which allows for minimal lightning from the rear window.
Other than that the staff was great the room was clean & very presentable.
February 13, 2014
Rated 4.0 out of 5.0 by RoeReasons Surprisingly Great Stay...
This hotel was a nice stay, its actually a old bank, The Old Town National Bank, The vault is still there.
the rooms where clean breakfast was filled with choices of cinnabuns, pancakes , sausage , fruit and cereal.
I would stay here again.
February 8, 2014
Rated 2.0 out of 5.0 by red18 upgraded room
We were given an upgrade to the jacuzzi room which was not an upgrade at all. The room was in the basement, there were loud noises all night, and you could see the shadows of people walking on the street from the underground window.
I couldn't sleep at all over the night and it felt very unsafe in the room.
February 5, 2014
Rated 5.0 out of 5.0 by Adriano18 A great hotel in Baltimore City
Excellent hotel with easy access to Penn Station (we used the shuttle and service was fabulous). Thank you everyone!
February 5, 2014
Rated 5.0 out of 5.0 by SenoraAngie2 great location
we always stop here when travelling throught this area. love this hotel (its a restored historic bank building) and love the location. always go to Fogo de Chao for a wonderful dinner. See you soon.
January 28, 2014
Rated 5.0 out of 5.0 by Proud grandma Great service & very friendly
The employees are very helpful and friendly. Rooms are great. The only problem seemed to be that there were no restaurants within walking distance. Breakfast at hotel was good.
January 28, 2014
Rated 4.0 out of 5.0 by Bettyboop33 Convenient to Johns Hopkins .. Room spacious
The outside parking in this particulate area with many on the streets is not advantageous. staff handles those who I guess wander into the lobby for breakfast or sleep very kindly and well ,but regretfully it is not the best situation the roomis such a nice size and comfortable .. So much cleaner this time, APPRECIATED . BREAKFASTS NOT AS GOOD AS PREVIOUSLY .
January 27, 2014
Rated 4.0 out of 5.0 by KYLIE911 GREAT LOCATION AND PRICE
THIS HOTEL IS IN A GREAT LOCATION AND OFFERS GREAT RATES. ROOMS ARE COMFORTABLE AND THE HOTEL WAS VERY NICE AND CLEAN. THE BREAKFAST WAS BY FAR THE BEST IVE EVER HAD AT A HOTEL. THE ONLY COMPLAINT I HAVE IS THAT ON THE MORNING OF OUR CHECKOUT (WHICH IS AT 11AM) BETWEEN THE HRS OF 930-1030 THE MAID SERVICE KNOCKED ON OUR DOOR A TOTAL OF 3 TIMES. EVERYTIME WHEN WE ANSWERED THE DOOR SHE WOULD JUST SAY "IM SORRY" AND WALK AWAY. THIS ALONE MAY DETER ME FROM STAYING AT THIS OTHERWISE WONDERFUL HOTEL. IT MADE US FEEL RUSHED AND AS IF THE MAIDS WERE JUST STANDING AROUND WAITING FOR US TO LEAVE, WHEN WE STILL HAD WELL OVER AN HR BEFORE CHECKOUT.
January 16, 2014
Rated 4.0 out of 5.0 by Salsgal The staff makes this hotel fabulous !
I must admit that I have never had a bad time in Baltimore because the area has so much to offer and I have the world's most wonderful traveling companion!
This trip, however, brought the joy of a great trip to a whole new level! The hotel itself offers many wonderful conveniences including wonderfully appointed rooms with fridge and microwave, super comfy beds and pillows and window valances which prevent unwanted early morning sun from coming in. Also the hotel had an on site laundry which I needed because we had such a great time- we simply had to extend our stay!
We also appreciated the free daily breakfast and very reasonable parking rates. The shuttle service that is offered is such a wonderful service , and I simply can't say enough about how great that is!
The best part? THE STAFF IS ABSOLUTELY FABULOUS!!!!! In particular, Kevin, who cheerfully drove us around even during a snowstorm and the 2 lovely Ericas who treated us like royalty! I can't emphasize this enough!
Rarely have I seen such consistent and excellent customer service!
This is so appreciated !
So even though the hotel is not " in the harbor", our first choice area, this hotel will be a first choice on our list for future visits because the staff made our stay such a pleasure!
January 7, 2014