Rated 4.4 out of 5 by 59
Rated 3.0 out of 5.0 by Nana51 False Advertising
I booked my reservation online, the reservation was for a 2 bedroom suite. Stated that would have 1 king bed & 2 standard beds with pull out sofa. When I arrived in the room, it did not have a king bed. I was not informed of this at any time. There was no email send to me & the staff did not inform me during check-in. I called the front desk and was told that that location did not have king beds in the 2 bedroom suite. I ask why wasnt I told? She could not answer. I ask again why wasn't I told during check-in. Still no answer. They did give us a 10% refund on the room. But just wish I had been informed of the difference. It did make a difference on our experience, due to the fact that my husband are used to sleeping in a king bed.
But on the positive side, the suite was very nice and plenty big enough. We had family in the area and there was room for them to visit us at the hotel. So we did not have to go out in the winter weather.
December 13, 2013
Rated 5.0 out of 5.0 by lee210 i loved my stay at staybridge suites
My stay was excellent.. We booked the room for 2 nights.. Went to see the Baltimore Ravens game.. The breakfast buffet was good.. The bed was comfortable.. Very clean!! Nice suite.. I loved it!!
November 30, 2013
Rated 2.0 out of 5.0 by Bob2002 Banging noise beneath the room.
The first two nights we disruptive with banging beneath the room. This was my second visit and both times was stuck with a 200 level room above the kitchen, I think. Other room/areas would probably be fine, but the staff had a total disrespect for the visitors comfort. Also, what happened to the water and snack for IHG rewards members? My last two visits it didn't seem to mater. Granted my check-in was late Sunday night, but for a 5 day reservation I would think a better room and service would be in order. I am now looking into other hotel chain reward programs.
November 19, 2013