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Rated 4.7 out of 5 by 105 reviewers.
Rated 5.0 out of 5.0 by It is the perfect place to go and feel at Home after,a long day of travel. It is always clean and neat. The Front desk is always helpful. They always have good food waiting. Tom December 9, 2013
Rated 5.0 out of 5.0 by Staybrdge Suites is excellent!! One of the best stays you will ever have. An outstanding value. November 25, 2013
Rated 3.0 out of 5.0 by Night service staff Although the room accommodations were very good, i was disappointed with the professionalism of the night staff on duty. It is common for hockey teams or teams in other sports to enter away tournaments and as part of a group of parents, i expect to be able to sit back and a enjoy a few beverages and laughs with my fellow parents. I do not appreciate getting scolded and lectured by a member of the night service staff. It was pointed out that there are people spending alot of money to Use as residences and get up early in the morning. Apparently, I didn't spend enough money at this hotel to have the privilege of enjoying myself. It was sat night afterall. I'm greatly dissappointed in the manner it was handled. Your staff needs to get more training on how to handle groups staying at your hotel. November 14, 2013
Rated 5.0 out of 5.0 by Great location, great staff! What a great location - just off the I90, one exit west of I81 - minutes from the Destiny Mall and less than an hour by interstate to the Waterloo Premium outlets. The staff was friendly and pro-active, calling us a taxi when we needed one, changing rooms for us when we discovered we were next to a hockey team! The breakfast was good, the suite we had was quite spacious and clean. A great experience overall at a very reasonable price! November 14, 2013
Rated 5.0 out of 5.0 by Brand New Property We loved this place! The room was amazing. The bed was comfortable. The staff was friendly. The Holiday Inn was next door (attached) and being an IHG member we got a coupon for a free drink and food discounts. I would highly recommend this property. November 4, 2013
Rated 5.0 out of 5.0 by Stay here if in Syracuse Fantastic location if you're heading to the Waterloo Outlets or Destiny USA. The turnpike entrance is right across the street! We usually stay at Holiday Inn Express but decided to try the Staybridge using our IHG points and it convinced us that we'll stay here from now on when visiting Syracuse. Great "spin the IHG Wheel" at check in that netted me 600 points! October 23, 2013
Rated 5.0 out of 5.0 by Excellent room and friendly service at front desk Found the stay very enjoyable. The rooms were spacious, and the staff at the reception desk very informative and helpful. Would definitely recommend this specific hotel. October 17, 2013
Rated 5.0 out of 5.0 by Clean Excellent place to stay. Have movies you can get from the front desk. Nearby restaurant was very good. Loved the shuttle service!! October 2, 2013
Rated 5.0 out of 5.0 by It was so nice to stay here. Everything was GREAT - everyone was so nice an accommodating. THANK YOU. September 27, 2013
Rated 5.0 out of 5.0 by good breakfast clean rooms great srevice 1st time at this Hotel and it was a really good experience-will stay here again September 23, 2013
Rated 5.0 out of 5.0 by Great Place to Stay. I travel for work and absolutly love this place. Always friendly, clean and safe. Highly recommend this hotel for anyone. September 21, 2013
Rated 5.0 out of 5.0 by I love Staybridge This brand is always exceeding my expectations! I always look for Staybridge when traveling with the family or alone. September 15, 2013
Rated 5.0 out of 5.0 by Great hotel The room was fantastic. The hotel is centrally located. The staff was extremely friendly. We will definitely stay there again. September 8, 2013
Rated 5.0 out of 5.0 by Great for a family We love it here. We've stayed here during the NY State Fair each year since the hotel opened a few years back. It's clean, comfortable, has great parking, free wi-fi, and the staff is always nice and is very responsive if you have any needs. It's not the cheapest place around, but we think the quality of the accommodations, combined with the very friendly staff, make it worth it for our annual trek to the fair. September 6, 2013
Rated 5.0 out of 5.0 by Great Location! Adorable Room! Conveniently located near the NYS Fair & the highway. The suite was spacious & clean. Updated bathroom & great kitchen. Clean bedding provided for the pull-out couch. Overall great experience. September 4, 2013
Rated 5.0 out of 5.0 by Comforts of home We stayed in a one bedroom suite and found it very well layed out and well equipped. The hot breakfast buffet was delicious and all the staff were very pleasant. The hotel is also very conveniently located. September 4, 2013
Rated 5.0 out of 5.0 by Comforts of home We stayed with my son and his family (3 children) and it was everything we could want. Cannot wait to say in your hotel again. It was a great family spot. Thank you August 28, 2013
Rated 2.0 out of 5.0 by Careful when booking online I booked the 2 bedroom suite online as I have done hundreds of times with other hotels, in other words, I am not a rookie at online booking. When we checked into our suite, we realized it was a smoking room. I was never made aware of this on the website when I booked and since my daughter has acute asthma, would not have booked a smoking room. Furthermore, the floor we were on (5th) is a smoking floor. Guest services tried to accommodate us with 2 non-adjoining rooms in the Holiday Inn next door, but since we have 2 young children, this did not work. Needless to say, although it is a nice hotel, the strong smell of smoke in our hall way, in our room and on our clothes when we left made this a very unpleasant stay. We did receive a complementary pack of chewing gum when checking out for our troubles, yippee. August 28, 2013
Rated 5.0 out of 5.0 by Great Hotel An excellent place to stay!! Our second time at this facility and it is super. August 21, 2013
Rated 5.0 out of 5.0 by Amazing! I stay here a lot, it's the only hotel i'd ever stay at if and when i am in syracuse, ny. August 10, 2013
Rated 5.0 out of 5.0 by Spectacular room! The room was perfect just what the girls needed for a night away. We enjoyed every moment spent in the room. It was comfortable and had plenty of space for the 6 of us. The beds where nice it was very homey and we took advantage of the kitchen. The receptionists were very nice and accomedated us in every way. We enjoyed our stay and if make future plans we would stay at Staybridge again!! August 9, 2013
Rated 5.0 out of 5.0 by Great Hotel We stayed at the Staybridge Suites for a soccer tournament. Our room was absolutely beautiful. The staff was very friendly and accommodating. I would highly recomment this hotel!! Great place and great time. I will definitely stay again. August 5, 2013
Rated 3.0 out of 5.0 by Pool under renovation We booked this hotel for 1 week while we were in the area for the few meetings. I booked this hotel because I am a priority club member and I wanted a pool for my 4 year old. There was no notice of the pool being closed either when I made the reservation or when I checked in, It wasn't until the evening of my check in while having dinner in the lobby a team member overheard my son asking to go swimming and she advised us of the closure. I was told a manager would contact me, but never did. This was June 27th. On June 29th I was advised by the front desk that arrangements had been made to use the pool at Holiday Inn Express but they could not advise if/when the shuttle could pick us up. The pool was filled on July 1st, but the water was too cold for swimming. We finally swam on July 2nd and checked out on July 4th. If I had been told about the lack of pool during our stay, I likely would have booked at a cheaper ICG suite hotel. If there had been better communication about the pool, I would have given it a higher rating. July 5, 2013
Rated 5.0 out of 5.0 by BEST STAY EVER This was the best hotel that we've stayed at. As soon as we walked through the doors we were impressed. The staff is so helpful and the rooms are amazing. I will stay only here when we travel to syracuse again. I want to also thank the manager Jeramiah for his outstanding customer service. He should be very proud of all his staff. Thank you for a wonderful stay again Hope to see you soon Kelly June 7, 2013
Rated 5.0 out of 5.0 by Totally impressed! My husband & I were so impressed with the room! It's the nicest room, by far, that we've ever stayed in. It was beautiful, very clean, homey, comfortable, spacious, tons of cubbies, etc. for storage. We loved the modern look of the satin finish stainless steel fridge with matching cupboards, picture frames, lamp bases, etc. The front desk staff was extremely friendly upon check-in & check-out, which we appreciated. We met my daughter elsewhere for breakfast, so we weren't able to take advantage of the free breakfast, except to get coffee to go. We were sorry it was only a one-nighter for us, as we would've loved to have been able to enjoy the room more & sample the breakfast fare! We'll most definitely stay here again next time we're in the area! May 24, 2013
Rated 5.0 out of 5.0 by Great place to stay with my parents and my family. We had a two bedroom suite for my parents and my family. Nice to have the living area to socialize. Bedrooms ample and comfortable; private bathrooms. May 22, 2013
Rated 5.0 out of 5.0 by Comfortable bed and friendly staff Would stay here again without hesitation! Very Nice place May 15, 2013
Rated 5.0 out of 5.0 by Greatly Enjoyed After a long 12 hour drive on the road it was nice to arrive your Hotel and find everything was clean and the staff very enjoyable to talk to. We will be back again. May 13, 2013
Rated 5.0 out of 5.0 by Great value I have stayed here 4 times now and each time I have been very pleased with quality and cleanliness of room. Front desk staff was very helpful when checkiing in. Great breakfast and good coffee. The meal offered in evening is good, but if you don't get there early, there may not be many choices. Overall a great value and I will definately be staying there in future. April 30, 2013
Rated 4.0 out of 5.0 by Overall, it was a good experience I had booked a room next door at the Holiday Inn but I was upgraded to the Staybridge Suites since I'm a Platinum member. The room was very clean and spacious. I wasn’t impressed with the front desk staff as they wouldn’t call a taxi for me and my guests. They gave me a few business cards and said "Here you go, find one!” For me this is a BIG NO NO. I tried for over 20 minutes and couldn’t even get a number that was working. At some point, another guest was able to get a hold of a real cab company and called one for us. All that took over 40 minutes... What a buzz killer!!!!!!! I would think that a hotel would have taxis on speed dial… But not at the Staybridge… The next morning we were all treated to a free breakfast. It was good… but then again, who can complain with free food? ;) Overall, it was a very comfortable stay for what I needed. April 25, 2013
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