Rated 4.1 out of 5 by 203
Rated 2.0 out of 5.0 by MrElias If this is the 'Crown Plaza Experience'..I'll stick to my Intercontinentals
I want to start by saying that judging my first stay at a Crown Plaza was based on staying at what was one of the top hotels in Syracuse NY as a stop over heading to Toronto
Therefore…I have a feeling that other representations of this chain fair much better in major cities. Alas, Syracuse is not a destination city unless your child goes to school there. The parking lot is on a steep bizarre incline and for you ladies wearing heels…watch out…i saw a woman or two almost go down. Just an FYI. As a Platinum Ambassador, I was able to grab a room easily for our one night stay last week. The hotel is fine when you enter, albeit a bit dated and not a very big lobby but there was a nice looking 'Library Lounge' for drinks or a light dinner and even an Ambassador check-in. Well….no one was checking in at that second so as there was one person at the desk , we ambles over to this person. I am saying person because I must state that the women who worked the front desk were helpful and at least engaging while the Men seemed like it was the last place they wanted to be. I asked for an upgrade to a quiet room on the club floor and although I was told I was being moved to the club floor to a small suite, we were put in the 'club floor version' of the standard floor. Small….and …fine for a business traveler well ho doesn't mine used heat resistance cups …with bite marks siting on the shelf on top of the TV. The room was clean and although the bathroom was tiny..it was up to date although they are very stingy with the soap and such. One bar! The bed was very comfortable and we had a nice entertainment center with al sorts of options. Pity that when we tried the TV after dinner, we couldn't change channels and although maintenance tried very hard ( good guy) ….he said the cable box as out dated for this TV and he'd have to search for something to fix it. I asked…wouldn't the previous guest have mentioned that,too…no channel changing? He had no answer. He did return again with the necessary tools but by this point it was 11pm and since this started at about 930….we were in bed and didn't answer. He was vigilant though….like I said…a good employee. We had asked for a quiet room and voila…we were right over 1-90 (or whatever the hgwy into Syracuse ) and it was noisy but…luckily we needed the AC and the fan made it quiet so we did get a good nights sleep. The closest area for the best restaurants concentrated in the 'Armorey quarter (spelled right?) was a bit of a hike so we were going to try simple fare in the Library lounge which looked nice enough. Well…besides there being a 'Firemans' convention' in the hotel (and they are really loud but god bless….I was glad they were having a good time and they were very friendly constantly inviting us to join them….nice…as we are a same sex couple from 'Metro NY' who looked a bit out of place) and the lounge was filled with these guys ready to party….we ordered an appetizer at one of the comfy tables with an appetizer that seemed the most healthy….Pita with black-bean Hummus…..how bad could it be.
The wine was fine but the hummus..and I kid you not…tasted like paste with no flavor…and it even had sour cream on top. The pita was fried! The waiter who was a doll …working the restaurant and lounge efficiently gave us a 'knowing nod' when I said "I think we are going to get the check and go into the Armory (?) area for dinner. That is a good employee…he read us well and knew we'd be unhappy staying in either the lounge or restaurant. A male at desk could not really be specific about restaurants except that we should go to that area in town. It was a very good idea…good dinner. Another thing that was frustrating was the elevator system that made you think…'why did you bother to do this?' You pressed the floor that you wanted to go to and then the button pointed you to the next elevator that would take you directly to that floor. This would be fine except you constantly had to re-push your floor and once you were on…if you wanted to make a change…there were no buttons to push! Coming down from your room took forever. I was very glad my 'Crown Plaza Experience' was over the next morning although…we were offered the free lounge breakfast with the upgrade. So I would have to say to the lengths of what they had to offer…they did recognize IHG status nicely. Was I thrilled when I reached the IHG on Bloor in Toronto after we left…..talk about night and day. A tip…if it is not summer with A/C going….do not let them place you on the hwy side even on the top floors….. oh…did I mention the view? No? Leave it at that!
July 1, 2014
Rated 2.0 out of 5.0 by SJune2014 Great Hotel, but Not a good Night Sleep
I stayed at this hotel for buissness purposes. The guests next door were up late and continued to be loud. I called the front desk they were very nice and they sent security upstairs within 5 mins. I thought the service was great, but the guests did not settle down and therfore I was in for a long night. Also I did not feel like the bed was very comfortabel at all. I had a horrible back ache both nights that I stayed there.
June 30, 2014
Rated 5.0 out of 5.0 by travelerNYY Storage
Stayed in a suite, but it was not a true suite, only 2 connecting rooms. 1 of the rooms had the bed replaced with furniture. Also no dresser, other than that, room was updated and clean.
June 29, 2014
Rated 5.0 out of 5.0 by turbojim Great Stay
Was in Syracuse for a business event, stayed at the Crowne along with a lot of our business partner. Had a great time in the lounge after 'work' time was over. Convenient and easy to get where we needed to go.
June 27, 2014
Rated 4.0 out of 5.0 by Richard Syracuse 70,3 Syracuse weekend at Crowne plaza
Room was good, service good, liked free wifi
did not like the overpriced poor quality food at Redfields restaurant
June 26, 2014
Rated 2.0 out of 5.0 by CNUUK Not again When in Syracuse!
I have stayed at Crown Plaza before, but this one I felt as if I was at a budget motel with the service I received. Check in was at 3PM. We showed up at 530 after traveling for 5 hours. Wanted a shower and food. Our room was not ready and they said that it could be between 30 mins to 2 hours and they would call me. I asked for a manager to explain that We were tired and were doing a Half IronMan the next morning, but I was told there was not a manager on duty until the next morning. Nothing could be done at that point. So we went down town to get dinner in our casual clothes. Finally got a room and the shower was extremely dirty. I have always liked Crown Plaza hotels, but will question staying at them again and will never stat at this one in Syracuse!!
June 26, 2014
Rated 5.0 out of 5.0 by simi1111 comfy bed
bathroom funny shaped, overall stay good,. didn't like how far parking was away, but rooms clean and nice.
June 24, 2014
Rated 5.0 out of 5.0 by Cindy L Enjoyable Stay!!
We were treated from start to finish with the utmost respect.
Great weekend getaway!!
Thank You to all staff!!!
June 18, 2014
Rated 1.0 out of 5.0 by Bill & Linda The room
Upon trying to check in at 4 p.m., we still had to wait for our room. The hotel was over-booked. After complaining, they gave us a room. No pool, microwave or refrigerator. Also, no drawers for your clothes? Very small room/bathroom. Room service was good, except they left the food tray outside our room on a table for a day later. I realize this was a city location, though still surprised and disappointed considering we are usually very satisfied with any of the HI hotels. We very, very rarely complain.
June 16, 2014
Rated 5.0 out of 5.0 by Betty ann Great room and good food
Room was clean and roomy, bed really comfortable, all needs met with TV, alarm clock, safe, iron. Parking garage. Great buffet breakfast. All corridors well lit. Easy and efficient reservations.
June 13, 2014
Rated 4.0 out of 5.0 by Syracuse week Great value
Great value, friendly staff, safe hotel, very nice decor. The only issue was that toiletries were not replenished
June 13, 2014
Rated 5.0 out of 5.0 by Jatalie GREAT SERVICE
In the heart of downtown, next to SU, Hospitals and armony square.... it's the perfect hotel.
June 13, 2014
Rated 3.0 out of 5.0 by RadDocOnCall Not the service and accommodations I have come to expect
I was disappointed with my last stay at the Crowne Plaza Syracuse. While I had paid for my room ahead of time, after the cancellation deadline so that no matter whether I showed up or not, I would be charged, when I did arrive the one specific request I had made at the time of my reservation, namely that I would be placed on the side of the building away from the highway, could not be honored. The staff put me in the room farthest from the highway they had left, which unfortunately had two double beds rather than the king bed I had been promised, and there was still a fair amount of traffic noise. Moreover the room I was placed in was not quite up to snuff compared to my prior stays. The sink leaked all over my cosmetic supplies that I had on the counter. Half the pillows on the beds had no pillowcases.
I stay frequently at the Crowne because of its proximity to University Hospital, and in fact I am a Rewards member, but if my future stay experiences are to be like this last one, I will be looking for alternate accommodations nearby.
June 11, 2014
Rated 5.0 out of 5.0 by Gregg K. Excellent property
Keep up the good work. The price of the candy in the gift shop is too expensive.
June 9, 2014
Rated 4.0 out of 5.0 by stunning dining staff
made me feel as if I was at home Why do I have to use 59 characters This is punish lesson. I may want to end the survey
June 8, 2014
Rated 5.0 out of 5.0 by jamie and kim overall experience
The property appeared very well maintained. The rooms were very clean, and the bed was extremely comfortable. Lounge was nice, and bar staff was friendly and down to earth. Front desk was efficient and helpful. Also felt more comfortable seeing a security officer on premises just due to the fact we were downtown, and as a smoker I had gone outside a couple of times alone.
June 4, 2014
Rated 4.0 out of 5.0 by DKAP1 Quick stay- 1 night
Very satisfied overall, dis not realize it would be 2 double beds, not queen beds. Restaurant for dinner was very average, and overpriced.
June 4, 2014
Rated 5.0 out of 5.0 by zeckle31 Wonderful service
My stay at Crowne Plaza was quite enjoyable. The accommodations were exceptional. The staff was helpful.
June 3, 2014
Rated 5.0 out of 5.0 by Miss Parson Once a year
Once a year, I attend the Upper New York Annual Conference of the United Methodist Church, and I treat myself to staying at the Crowne Plaza. After a long day of meetings, it is nice to come back to the relaxing atmosphere and comfortable room for a good night sleep. It is a splurge, but definitely worth it.
June 2, 2014
Rated 5.0 out of 5.0 by Zahir Very nice
Very friendly atmosphere and location. Will visit again
May 19, 2014
Rated 5.0 out of 5.0 by Kitty43 great place!
lovely hotel in the downtown area. highly reccommend
May 10, 2014
Rated 2.0 out of 5.0 by Carol512 Not a great experience
The staff was friendly and helpful. We requested transport from the van service and were told to be waiting in the lobby in 5 to 10 minutes. Got to the lobby in less than 5 minutes and the van had left. Then we had to wait at least 20 minutes for the van to return. Which was okay except that we were very tired and had been traveling for several hours and were trying to go out for a quick dinner. But the worst part of the night was the shower which dripped. My daughter took a shower before going to bed and then the shower dripped the rest of the night. I tried everything to get it to stop with no success resulting in not getting very much sleep that night.
April 30, 2014
Rated 4.0 out of 5.0 by GandDSearing Nice Room, Bad Location
We had received a free night and used it to celebrate our anniversary. It is very close to the highway which made sleeping difficult. Also, this hotel is not geared for romantic getaways, but seemed to really cater to business people. Everything was nice and modern and clean, just not conducive to our likes for our style of getaway we were having.
April 26, 2014
Rated 4.0 out of 5.0 by Manny41 The Best Hotel in Syracuse
Great location, and great customer service! This is the only hotel I stay at when visiting Syracuse.
April 22, 2014
Rated 5.0 out of 5.0 by Lori109 Front Desk
Very helpful front desk staff. They provided me with written directions and support with all my questions.
April 21, 2014
Rated 1.0 out of 5.0 by cinsin825 Understaffed in every department
My room was not ready until 6PM due to understaffing in housekeeping. I Had to wait for a table in the restaurant for over 20 minutes even though there were many available tables. The reason, I was told, was because there was not enough wait staff to take care of the tables.
I waited over 15 minutes for a chef to return to the omelet station. The batter for the "make your own waffles" was empty. There was no bread to make toast. I questioned the man who seated us as to whether or not the above mentioned items would be refilled/staffed. I only saw 1 waitress for entire restaurant and 1 gentleman working in the buffet/food area.
April 16, 2014
Rated 4.0 out of 5.0 by march573 Great Hotel but Not the cleanest.
I enjoyed my stay at Crowne Plaza. The location was excellent and within walking distance of restaurants and theater. My room was wonderful but a little noisy from the interstate. I tried to enjoy the lounge for a couple of drinks and there was a group of women who were extremely loud and cackling. While I was there another large group came in and were crawling over the backs of the couches to sit on. It made conversation very difficult to have between 2 or three people. We wound up almost yelling to one another to be heard. I was glad to finish my drink and head back to my room. We headed back to our rooms around 9:30-9:45pm Only to try to avoid a large group that had just checked in and was trying to fit all of themselves on the elevator. my colleagues and I scrambled to find another elevator that was not packed with yelling guests and baggage.
My room was great.. However not cleaned well. there was a sticky substance on the desk and sticky stains down the back of the desk chair. This was my first overnight in Syracuse so I took an upper floor. The view was wonderful, but the noise from the interstate a little jarring. I slept fair. not great and was a little drowsy all day in my conference from the lack of sleep. I would stay again and ask for a room away from the interstate and maybe pack some Lysol wipes to go over the surfaces before I use them.
April 12, 2014
Rated 5.0 out of 5.0 by Mattc100 Nice rooms
I've stayed at this hotel many times in recent months for business. The staff is always helpful. Rooms are nice, clean and comfortable. Choice of bar dining or sit-down dining is good. The fitness center has some basic equipment, but has enough of them to allow use on demand.
I only have two minor complaints. First, several of the rooms have noisy air conditioning units. Second, the menus offerings at the restaurants could use some variety.
Overall a nice hotel worth a recommendation.
April 11, 2014
Rated 1.0 out of 5.0 by Monica3 Unhappy
We have stayed here numerous times but this one was the worst. We found a pill in our bed and no one apologized or said that they would redo our beds. My child was so nervous after that, that she would not lay in her bed. I also called down for fresh towels at 10pm and they did not arrive till the next day at 3pm, what was the hold up? They did not have an answer for me. To add more we had horrible service in the restaurant and over priced food. Unfortunately, I will look to other hotels in the area instead of staying here, especially since I am in this area multiple times through out the year and would like to enjoy my stay!
April 3, 2014
Rated 5.0 out of 5.0 by dwayner Great location and excellent service
This was our first trip to Syracuse, it was for a race and this was the host hotel. We loved the friendly and truly helpful service of the front desk staff. The city had a lot to offer in terms of dining and shopping, and all in close proximity to the hotel. They hold a few races in this city and we won't hesitate to come back and stay with the Crowne Plaza.
March 26, 2014