Rated 4.7 out of 5 by 140
Rated 5.0 out of 5.0 by Yacht56 Hotel Stay
My family and I thoroughly enjoyed our stay at Staybridge Suites in London. The staff were very accommodating, pleasant, friendly, honest, knowledgable and really made our stay memorable. No matter how small the problem was, they where they to assist us. There are a two members that stand out, however, we are not permitted to identity the individuals, but they should be recognized for doing an excellent job. What really stood out for my stay at the hotel, I somehow left my banking device next to the computer and didn't realize I had left it. When I wen to use the device the next day, that's when I realized it was missing. I automatically went to the front desk to notify them and before I could finish my sentence. The individual asked a question and confirmed it had been turned over to the front desk.
December 3, 2013
Rated 4.0 out of 5.0 by Redken Location and value
Really amazing view from reception.
Clean comfortable rooms with kitchenette.
Excellent location at Stratford with DLR 2 Tube lines
Train and bus easy access to any part of London.
Also the shopping at the Westfield.
Only bad thing is it's hard to find as it's in the Westdield.
I recomend this hotel and I frequently stay here
December 2, 2013
Rated 5.0 out of 5.0 by Lin22 Extremely professional staff
We slept at the Staybridge Suites for a weekend at the end of November. We had a one bedroom suite, the bed was really comfortable but the pull out sofa didn't sleep very comfortable (mattress was very thin). The room itself was spacious, high class looking and very comfortable.
The room itself was a bit noisy as there is a night Casino next to the window.
During the first night there was a visitor of the hotel celebrating her or his birthday in the room above ours. This was extremely noisy and at 02:00 o'clock I still had no sleep. After my call to the front desk the visitor still wouldn't stop the party, so they got removed out of the hotel by the hotel staff.
The next day, there was a very professional letter from the night manager, with excuses for the situation, a nice bottle of wine and a discount of 100,- from our bill. What a service!
Very kind and professional staff, I will definitely come back to this hotel!
December 2, 2013
Rated 5.0 out of 5.0 by JeniG Always stay here whenever possible
Clean, comfortable, welcoming, cosy - this hotel is a home away from home. The facilities are great in the rooms and communal areas, there is usually a guest reception if you feel like socialising, and after a few stays you're greeted by name at check-in. The staff couldn't be more helpful and it's easy to stay in - including an on-site 'pantry ' if you feel like cooking - or go out; the location is excellent, right in the heart of the Westfield Shopping Centre, surrounded by a great selection of restaurants, bars and a cinema - as well as late-night shopping. A short walk from Stratford station - rail, tube and DLR - the hotel is quiet and peaceful amid all this, so you feel totally relaxed. It is in an extremely safe, well-lit area so I always feel completely confident as a woman travelling alone. A great place to stay and usually excellent value only a 10 minute train ride from central London.
November 29, 2013
Rated 5.0 out of 5.0 by Maztus Great!
We arrived much later than planned, thanks to works on the tube system and were both tired and a bit grumpy to say the least. The staff were brilliant, very quick check-in and introduction and let us get straight up to the room. The room was clean, tidy and comfortable, everything you could ask for. Although we didn't use them ourselves, the cooking facilities looked fine for making simple meals and would certainly do if you didn't want to order/eat out.
The complimentary breakfast the next morning was really good, plenty of choice (both healthy and not so healthy) and good quality.
All in all, I couldn't recommend the Staybridge Suites highly enough!
November 28, 2013
Rated 3.0 out of 5.0 by Hedgie Very mixed
Check in and check out experience - excellent.
But late evening experience marred by no milk, both coffee machines out of action and staff watching a football match on TV.
November 27, 2013
Rated 5.0 out of 5.0 by Yachtsmith Vacation Stay
My stay at Staybridge was a great experience. Staff were very friendly, knowledgeable, honest and provided excellent service when accommodating my requests. The only problem that I encountered was the room was very cold and had to call several times to have the temperature changed. The staff member was very accommodating especially when they delivered an extra duvet to my room.
What stood out for me, I accidentally left my banking device on the computer desk and didn't realize it until the next day when I went to use it. Recognizing I lost the device, I returned to the front desk and inquired and was happy to find out the device was found. That was memorable.
Overall I enjoyed Staybridge and will be back next year.
November 25, 2013
Rated 4.0 out of 5.0 by Naveed20 Good Modern hotel
Very nice modern new hotel. The staff is very friendly and helpful. The breakfast is good with a good variety to please almost anyone and the view of stratford area and the olympic village is a treat from the breakfast room on the 12th floor .
Being on the mall is very convenient with so many eating options plus the underground, upper trains and bus stop are connected to the mall. The only drawback is the approach by car as there is no direct access to the hotel and most taxi or limousine drivers have no idea where to drop you . It takes you a some time and asking around to get to the hotel and if you have a lot of luggage then it certainly becomes a problem. Going to the airport the best thing is to ask the concierge to arrange the car as they know where to come and your luggage can be taken by them to the car.We had arrived early morning at the hotel and the hotel tried their best to accommodate us by providing a room as soon as one became available and offered us to have breakfast while waited for our room.
November 20, 2013