Rated 4.3 out of 5 by 64
Rated 5.0 out of 5.0 by RickM1 Will stay here again
Just spent 2 nights at this wonderful hotel. Right from being greeted by the reception staff, I knew I had chosen a great hotel. There were 3 of us on business travel and the reception staff definitely checked us in efficiently, and were some of the most friendly, courteous staff I have encountered. The room was GREAT in every aspect. There was nothing lacking in my room, which was clean, comfortable and very well appointed. Best night hotel sleep that I remember. The free internet had excellent speed and I encountered no problems. The curtains provided a very dark room making it easier to sleep. No problems with noise from outside the room. I highly recommend this hotel and will stay here again any time I travel to London.
November 18, 2013
Rated 5.0 out of 5.0 by Lisa93 "Home away from home"
Enjoyed our stay with Staybridge Suites. We had a group of 6 adults and stayed in the "1 king & 2 doubles" suite. We were all very impressed with the staff, cleanliness of the suite and the "home away from home" atmosphere. Our only complaint was the indoor pool was cold. But other than that we had a wonderful stay. Would definitely book with Staybridge Suites again !!!
November 13, 2013
Rated 5.0 out of 5.0 by Chiefs7132 Awesome room layout and comfort
Room was very well laid out and roomy
The suite accessories were very good
November 6, 2013
Rated 3.0 out of 5.0 by ZAN013 Lots of Uncontrollable Noise from Patio at Back
After many, many visits to this location, I had my first uncomfortable visit. There was a social gathering on the back patio that in spite of my Platinum status, received a room on the 2nd floor immediately overlooking the event. In spite of my television being on and the volume louder than appropriate, I could still hear the partying. I travel on business, and have to spend time in the room doing paperwork. It was unsettling and distracting . . . such a sad experience for a very loyal member.
Also . . . at breakfast they ran out of large and small plates. The attendant in the dining area just shrugged and said they were busy. No plates? I guess breakfast is not necessary for all guests, as eating sausage and eggs out of bowl is awkward, at best.
Other than these situations, the staff are always friendly and do their best to accomodate. I absolutly hope never to experience these situations again, and as such these social, public events should be held in an area that is separate from what can be heard from the rooms, especially after 10:00 p.m..
November 4, 2013
Rated 5.0 out of 5.0 by Murray1234 Nice place
Nice place to stay very quiet breakfast and dinner very nice
November 1, 2013
Rated 5.0 out of 5.0 by dryadng Convenient and comfy
Location is great (close to highway, major malls). In room kitchen provides me with a choice to cook or to get take out. Homey feel. Thanks for the service provided.
October 23, 2013
Rated 3.0 out of 5.0 by 2013Buckeyes Very nice room but it was a smoking room
I had booked a room through my company and specifically requested non smoking but was put in a smoking room. I have allergies and the 2 nights I stayed were a little unformfortable for breathing
October 8, 2013
Rated 5.0 out of 5.0 by Elissa15 Loved the room - huge, clean and comfortable
This was an awesome room for a family. Huge and comfortable King sized bed, tons of room for our toddler to play, a pull out couch and a mini-kitchen with everything we needed to keep our daughter comfortable. Plus a pool.
The stay included breakfast which had a large variety, but was pretty much camp food in quality. However, you can always get toast, fruit and oatmeal if you don't like camp style eggs.
October 3, 2013
Rated 5.0 out of 5.0 by ZAN013 The best . . . .
Without question, the best property I've stayed at. Makes a very stressed business day a pleasure to come and relax! Staff are among the best in the industry and there is nowhere else that even comes close in the London area!
Just wish that hords of men drinking and smoking at the front entrance could be relocated elsewhere. Weaving in and around them just to enter the building is not a great first impression.
September 30, 2013
Rated 5.0 out of 5.0 by Chiz Great towels and bed
The bathroom towels were the best I've had and I travel a lot. .
September 28, 2013
Rated 5.0 out of 5.0 by Pizzaman1 Here on business
Great place to stay when you're away on business.
Breakfasts & dinners are delicious.
Overall, very pleased which this facility.
September 24, 2013
Rated 5.0 out of 5.0 by Peggy354 Great value and very large room/suite
This is a great place to stay if you'd like extras such as a fridge, microwave, dishwasher, and hotplate. Very comfortable beds and LARGE room is excellent. A large group of teen hockey players was also staying here and it was very quiet in the room. The only problem we had was due to the large number of hockey players and their families.The breakfast was very sparse. There was only 1 person staffing the breakfast buffet and she was extremely busy trying to do her best to keep up. There should have been additional staff added to assist her in the am.
September 19, 2013
Rated 5.0 out of 5.0 by MICOUNTRYBOY FIRST TIMERS
THIS WAS OUR FIRST EXPERIENCE AT A STAYBRIDGE SUITES. THE ROOM WAS VERY COMFORTABLE. THE STAFF WAS ALWAYS WILLING TO HELP AND WERE VERY FRIENDLY. WE KNEW ABOUT BREAKFAST BUT WERE SURPRISED WHEN WE LEARNED ABOUT DINNER BEING INCLUDED ALSO.
August 31, 2013
Rated 5.0 out of 5.0 by Wachsfamily Wonderful
We were passing through London on our way to New England and stopped late hoping to find a place to stay. When we went inside we were greeted by a wonderful staff and warm hospitality. We were tired from traveling and couldn't have been treated any better.
Our room was clean, and comfortable, and we would have stayed another night in the London area if we hadn't made plans in other areas. I can not recommend this place enough.
It far exceeded our expectations.
August 28, 2013
Rated 5.0 out of 5.0 by Missy126 Total Surprise
Was in London for a baseball tournament for my boy. Needed a room as there was an 8 am game the next day. Just walked into the hotel and asked a few questions about their amenities (pool & laundry room). The front desks ladies were absolutely wonderful & found the cheapest rate for us. We walked into our king room with pull out sofa and the boys mouth dropped.
The boys had a great time in the pool and also had a good sleep on both the bed and pull out.
Well worth spending the extra and all employees were very friendly.
Will certainly stay there again.
August 26, 2013
Rated 4.0 out of 5.0 by BC70 Comfortable and Convenient
The hotel had a good location right off the highway. It was easy to find and close to the main streets in London and many restaurants. It was clean and the staff was very friendly. All staff with whom I interacted were excellent. My only recommendation would be that the rooms need a bit of updating (the furniture and carpets) and the hallway carpet on the third floor needs to be cleaned. Other than that, I liked the hotel and service and I would return.
August 22, 2013
Rated 5.0 out of 5.0 by MMGB Fantastic
We will definitely book here again. This hotel has everything a family needs, The hot breakfast buffet was exceptional. Our only regret is that our itinerary didn't allow us enough time to enjoy the comfort of our room more. See you again soon.
August 21, 2013
Rated 3.0 out of 5.0 by 12travel Nice overnight stay
The room and accommodations were comfortable. The layout allows for privacy and a quiet nights sleep. The apartment size kitchen is great. The downside was our room needed some TLC and additional cleaning. Full breakfast starts later on the weekends, which is unfortunate if you want to get an early start.
August 21, 2013
Rated 5.0 out of 5.0 by WaterlooPaul Wow! Great stay!
Staff on sign-in quick and cheerful. Room exceptionally clean and comfortable. Great sleep and then fabulous breakfast - eggs, ham, waffles, fresh fruit - everything! Very busy but staff on top - a wonderful stopover - no regrets!
August 20, 2013
Rated 4.0 out of 5.0 by NoahC Well equipped suite perfect for our family
Pros: We stayed in a two bedroom, two bath suite. It was very spacious and was well equipped for our stay. The hallways were clean and the staff were very friendly. The room was quiet even while on a floor with lots of families and children. The location seemed very safe and well lit.
Cons: The dishwasher in our room was left with clean dishes in it upon our arrival (a small annoyance). The pool was extremely cold. We didn't enter and it prohibited our children from staying in very long. Also, the breakfast area was untidy (food on the counters, garbage on the floors), short-staffed, and they had difficulty keeping everything stocked (from coffee to entree items).
August 13, 2013
Rated 3.0 out of 5.0 by notagain444444 meh
Had stayed at a staybridge in buffalo area and it blew me away! This time... not so much. room was ok... not sure how its a suite? No hot water in am.
Had breakfast each morning... poor at best, by day 3 wanted to go pay as each day was empty and staff was overwhelmed. hurried the undercooked food out and was no place to sit. High chair was sticky and broken. Should have stayed at super 8 and paid for breakfast somewhere.
Disappointed at best
August 13, 2013
Rated 5.0 out of 5.0 by OreosFamily Fantastic Place
The staff was the best I have ever encountered at ANY Hotel in the world. Mark was very friendly, Valerie & Amanda were the BEST. The breakfast was serperb for a hotel stay, always hot and fresh, never did you wait for more food no matter how busy. I will never stay at any other hotel in London again. I would recommend the Staybridge Inn to all my friends and anybody else who is looking for a place that feels like home only better.
Thanks for making my weekend very enjoyable.
August 13, 2013
Rated 4.0 out of 5.0 by PY2013 Great Staff
Since the first time we were comparing various propreties in the area, the front desk staff (April and Kendra) and later the sales manager (Andreea) were amazingly helpful and very nice. Everyone tried to accomodate our needs and requirements to the best of their abilities.
Having such pleasant and responsive staff not only was a major decision factor in staying at Staybridge but also compensated for some of the problems that we and others encountered, such as inadequate food (although fresh and high quality) for all guests, long queues for being served (despite extremenly professional kitchen staff), unreliable and very very slow internet connection, etc.
August 5, 2013
Rated 5.0 out of 5.0 by Bigden Excellent Suite and Excellent Service
My wife, our small dog, and I stayed here for 2 nights and I must say that we both, personally, believe that this was probably the best Hotel that we have stayed at. The Suite was awesome, the bed very comfortable, and the staff were top notch and very, very friendly. The staff at the front desk was especially very helpful and were always pleasant to talk to. I am looking forward to staying at this Hotel whenever we are in the London area again.
August 5, 2013
Rated 5.0 out of 5.0 by Yogi48 Great hotel!
Everything was perfect, from the 2-bedroom suite to the staff in all respects. We even had a storage room within our unit - perfect for us - we don't travel light:). We will stay there every time we travel to London.
August 2, 2013
Rated 5.0 out of 5.0 by Steve2112 Very Pleasant Stay
Great Location and staff where a pleasure to deal with after a long day. Room was impeccably cleaned and smelled like it was done by my grandmother. Linens and bed sheets had a just washed freshness and after some stays in the US, this was a very nice change.
August 1, 2013
Rated 4.0 out of 5.0 by CarolMom Nice Hotel and Staff, But a Few Concerns
We liked our room - King Studio - and the hotel facilities. We were very disappointed that they closed the swimming pool on Monday morning, as we wanted to have a swim after breakfast. The pool should have been cleaned during the closed hours (11pm - 6am) so guests aren't inconvenienced.
If you enjoy waffles, don't stay here on the weekend. They put the waffle maker away and only use it Monday - Friday. You had to ask them to put out more plates - this happened to us both mornings we stayed.
The boys wished they had seen the entertainment room on the day we arrived instead of the day we left. Bring your own DVDs and relax on the leather couch. You can book this room, so it is private for your own viewing.
July 28, 2013
Rated 5.0 out of 5.0 by GwenChomp Our ONLY hotel choice when we visit London.
Love this hotel. Beautiful. Comfortable. Excellent price. It's the only hotel we stay at when we spend the night in London. The rooms are amazing and the food (which is included) is awesome! Can't say enough wonderful things...Thanks!
July 24, 2013
Rated 5.0 out of 5.0 by ZAN013 More than Comfortable!
Every visit to London is very comfortable when I'm able to include a stay here. Business is less of a challenge with the amenities, making work getting done a pleasure!
All staff are very accomodating, however my Priority Status is not always acknowledged by 'newer' staff.
Meals are very hit and miss,but breakfast is generally reliable. When the have mixed fresh fruit, that's a bonus. This last visit, there was no glasswear for breakfast juice and water . . . just coffee mugs. A small thing, but very strange that when the eating area was not very busy, there was not a single glass in site. Oh well, a mug was better than nothing.
July 23, 2013
Rated 2.0 out of 5.0 by dantheman95 Great service.....but it stops there.
I very rarely complain about hotels , but I have to say that I was quite disappointed with my stay in this one. When I got there on July 16 after driving 8 hours (was in London to attend a concert), I was told that the room that I had booked was no longer available because of an "unexpected emergency" for another client, and therefore was given another room with a queen bed and a pull-out sofa bed. (we were four adults). The staffmember at the desk told me that I would get a discount for this and apologized., which was appreciated. I have to say that the sofa bed was in poor condition and very uncomfortable. I barely slept 3 hours because of all the springs popping out. Also, the warm breakfast isn't that great either. That being said, I know that the hotel was full because of the concert in town, and they were probably caught off guard, so I will give them the benifit of the doubt that this was a "one-off".
July 23, 2013