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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    93%
    Recommend This Property

    Overall Experience

    4.5

    based on 91 reviews
    93%
    Recommend This Property

    Ratings Breakdown

    91reviews

    • 5 Stars
      63
    • 4 Stars
      16
    • 3 Stars
      7
    • 2 Stars
      1
    • 1 Stars
      4

    Slow Internet, Antiquated TWC TV, Dirty Rooms

    By

    March 04, 2015

    platinumelite

    Internet speeds were unusable if the hotel parking lot was more than 30% full.

    TV surfing with Time Warner Cable is annoying at best.

    Room was never cleaned well during my stay of more than a week. The carpet was gritty when I checked in and was never vacuumed during my stay,,, had to where shoes all evening...

    Front desk staff was super friendly and attentive.

    Posted byHotelStaff
    March 04, 2015
    Thanks for the review on our hotel, very glad to hear that are staff was super friendly and attentive to your needs. However we are very sad to hear that our technology available to you was not on par, and your expectations of our cleanliness was unsatisfactory. We hope that in future visits to Louisville you will give us another opportunity to serve you and try to win back your confidence in the Staybridge Suites Louisville. Zachary C. Beedy Front Office Manager Staybridge Suites Louisville
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    Nice Stay at the Staybridge

    By

    March 03, 2015

    platinumelite

    This is an excellent example of the value the Staybridge brand provides. Wish there was an indoor pool for the kids, but we had a great stay.

    Posted byHotelStaff
    March 04, 2015
    Thanks for the great review. Sorry about not having the indoor pool for the little ones. But definitely come back to see us between Memorial Day and Labor day to get your swim on. Hope to see you again in the future. Zachary C. Beedy Front Office Manager Staybridge Suites Louisville
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    Great Service

    By

    March 02, 2015

    platinumelite

    Always stay at this location when in the area. The hotel is clean and the staff are friendly. Many local restaurants to choose from is always important for me. Be sure to book early as this location fills up quick.

    Posted byHotelStaff
    March 03, 2015
    We always strive to exceed our guest's expectations and we appreciate it when we get positive feedback for doing so. We are glad you chose to stay with us and hope to see you again soon. Mark Baker, General Manager
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    Excellent staff

    By

    February 25, 2015

    The staff went out of their way to help take care of a mechanical issue with my vehicle by contacting roadside services and making recommendations of local companies that could be of assistance.

    I will use this Staybridge Suites when returning to Louisville.

    Posted byHotelStaff
    February 26, 2015
    Thanks for the great review. We love to hear when our staff goes above and beyond for those special occurrences. Glad to hear that we made a great impression and hope to see you back the next time you are in the Louisville Area. Zachary Beedy Front Office Manager Staybridge Suites Louisville - East
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