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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    86%
    Recommend This Property

    Overall Experience

    4.3

    based on 126 reviews
    86%
    Recommend This Property

    Ratings Breakdown

    126reviews

    • 5 Stars
      74
    • 4 Stars
      28
    • 3 Stars
      12
    • 2 Stars
      7
    • 1 Stars
      5

    Very nice hotel.

    By

    24 marzo 2015

    Very nice hotel. I will return. Good breakfast. Pleasant staff.

    Posted byHotelStaff
    25 marzo 2015
    Thank you, rtada, for the great review. We love what we do, and our guests make our job much more enjoyable.
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    Good hotel

    By

    20 marzo 2015

    club

    This was a nice place to stay. Definitely will stay here again when I return to Lubbock.

    Posted byHotelStaff
    25 marzo 2015
    Hello, Heidi9999! We look forward to being your lodging destination when you are in Lubbock. We enjoy our guests, as much as they enjoy staying with us.
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    It's Fine..

    By

    14 marzo 2015

    This hotel is very close to TTU so that's very useful. The kitchen is helpful and offers some pots and pans to cook with. My son used the pull-out bed which is average/below average but good enough for two nights. The sheets/mattress pad for the pull out are in the closet in plastic bags and it was all very clean:) There wasn't a blanket tho:( The room itself was acceptably clean and no bugs at all. The king bed was very comfortable and there are two t.v.'s in the room to enjoy. The maid and front desk staff are very helpful, friendly, and accommodating. The elevator is a bit slow but I actually saw an elevator repair person there to work on it so they are aware of the situation, I think. Yes the halls are a bit creaky but it did not bother us whatsoever once we were in the room. They acknowledged that I was an IHG Ambassador and offered me points or some kind of welcome basket. I took the points. Breakfast is a mixed bag. Yes, there are many offerings: hot oatmeal, eggs, toast, yogurt and toppings, cottage cheese and fruit, waffles, and plenty of coffee and cream. When I was down there the second day around 9:30 am, they were out of all the toast, bacon, and eggs:( Friendly kitchen staff kept announcing that more was coming, but I had to leave. Would stay again tho!

    Posted byHotelStaff
    25 marzo 2015
    Hi, 4484Deb! Thank you for review. We look forward to seeing what our guests have to say about our heart, which is this hotel. We strive to make sure that every guest has a positive experience, and sometimes we need to hear where we can improve your experience. Your experience in the breakfast area will be addressed, so that our future guests do not experience the same situation. We look forward to seeing you again!
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    Great experience and felt at home.

    By

    13 marzo 2015

    I loved staying here at this hotel. The only issue I had was that the pet fee was extremely high compared to other hotels we have stayed at and would be something to stop me from visiting again. The location was great since we were visiting the college across the street.

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