Rated 4.2 out of 5 by 63
Rated 5.0 out of 5.0 by Doc P Business or leisure represents great setting
Staybridge is near Tech and offers a great location for all agenda. Friendly staff, excellent suites king or queen, social hour and breakfast very exceptional compared to others. easy access and safe for lone traveler
July 15, 2014
Rated 1.0 out of 5.0 by BM05058 Worst motel in Lubbock
This is the most overpriced motel with the worst customer service of any motel I've stayed at in years. I reserved a room on line and when I went to check out, was charged $40.00 more than the price on line.
At 10:00PM. when I returned to my room from work, I went to fix Dinner and had nothing to cook with. The receptionist at the front desk told me they had no extra pans or utensils.
The front desk started calling my cell phone at 10 minutes till 12:00 asking if I was staying another night, wondering why I hadn't left., when priority club members (especially platinum) automatically have an extended check out time of 2:00pm. This was after the room attendant had tried to barge in my room twice.
For me, this property is conveniently located to where I work while in Lubbock, however in the future I will go out of my way to stay at a more guest friendly property.
July 11, 2014
Rated 3.0 out of 5.0 by KKing Accomdating
Broken pullout bed and they moved us to another room. It was alright but on the first floor vice a room in a higher floor.
June 26, 2014
Rated 5.0 out of 5.0 by RoboDog Staybridge Suites Lubbock
This was my second stay at this facility. I plan to use this particular place for every Lubbock trip... Please don't change a thing! Great place for a comfortable room that requires one to also work while in Lubbock. Love the kitchen facilities in each room. The refrigerator is cold and the microwave works! Each night I felt I was returning home without the housework.
June 25, 2014
Rated 5.0 out of 5.0 by fridayeary Great sleep and quiet rooms
Great sleep. The room had plenty of comfort. Even better that the halls were quiet and no outside noise made it even better. The sleeper sofa was a little bumpy but have yet to find one that isn't. Kids enjoyed the pool and fitness center without complaint. Kitchen was adequately supplied with essentials to cook if we wanted to. Yes we would stay again and again if necessary. Walking distance to Tech since right across the street.
June 19, 2014
Rated 5.0 out of 5.0 by Tech Dad Tech Dad
Just across the street from Tech, easy check in, nice pool area, good breakfast and room very comfortable.
June 18, 2014
Rated 4.0 out of 5.0 by BWill9 Very nice rooms at affordable prices
Front desk personnel was awesome. She was very attentive and went above and beyond. The room was wonderful. I would definitely recommend and stay at this location again.
June 17, 2014
Rated 1.0 out of 5.0 by Travel often2014 Really bad experience
Upon check-in the girl at the desk insulted the guests ahead of us and told us that we did not live where we said we lived. What? Then she said that they were overbooked and we would be downgraded but should "just glad we didn't have to be sent to another hotel". She also that that IF we wanted our money back for the price difference we would have to talk to a manager next week.
We went up to our room and were watching tv and she opens the door with another person with her, sees us and says "oh I didn't think you would be in here". No knock, just barged in. She quickly left then called the room saying she was just giving room tours. What?
So now we feel uneasy. We decided to put our suitcases in the car when we left the room. Good thing. When we returned to our room, everything was gone. All our bathroom supplies and all our food. Gone. What? We asked at the front desk and the same girl said it was thrown away and that it was our fault for not coming down and checking out then checking back in for the second night.
We were accidentally charged for one of the days twice and had to ask for it to be fixed, we also got charged an additional $27 fee. No explanation. Just a random charge.
The location was amazing, close to the campus. In fact, the hotel is so close to campus they don't have to try and they clearly do not. For future visits the location will definitely not worth the uneasy and aggravating experience.
June 12, 2014