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Rated 4.5 out of 5 by 95 reviewers.
Rated 5.0 out of 5.0 by Staybridge Madison Excellent customer service upon check-in. Staff was friendly and courteous. Room was clean and comfortable April 6, 2014
Rated 5.0 out of 5.0 by Fantastic Accomodations I feel like I have a lot of new friends! Everyone was so welcoming and tended to any needs I had. I knew I could go to the lobby and be greeted by friends at any time. The friendliness made me feel appreciated and cared about as a person. The housekeeping staff was wonderful. Someone was always cleaning places I would think of as Spring Cleaning spots. Everything was always fresh feeling. The only hitch is that I got spoiled and now I have to do those things myself.....and make my own bed. Kitchen staff are great. I miss the smiling greeting from Veronica in the laundry room as well as all the housekeepers and Larry in maintenance. Thank you to each of you. Fausto, you are a wonderful hotel manger. Thank you! Derek and Michelle, you are first class! Thank you both. I miss all of you already. April 2, 2014
Rated 5.0 out of 5.0 by Great place, nice people This is a really well hidden gem. The place is spotless and the people are super nice and genuine. Keep it up! March 31, 2014
Rated 5.0 out of 5.0 by Friendly Service - great room! Overall great experience…Internet was fast, nice social hour, quite and clean room, great coffee and nice breakfast! March 26, 2014
Rated 5.0 out of 5.0 by Great experince Really enjoyed my stay, the staff and management were outstanding. The hotel was clean and the room was perfect. This is a very well managed hotel. I highly reccomend. I returned to this location because of the way the manager treated me and my family on a liesure trip a few months earlier. I will stay in this hotel everything I stay in Madison. March 23, 2014
Rated 5.0 out of 5.0 by Best hotel in Madison!!!! This is the second time we have stayed at the Staybridge in East Madison. We love it there!!! The staff is SO nice. The food is great and the social hour is fabulous!!! Not to mention the pool and hot tub. We will not stay anywhere else in Madison!! March 22, 2014
Rated 5.0 out of 5.0 by staff Staff was very attentive to your needs. Check was efficient and fast. March 22, 2014
Rated 5.0 out of 5.0 by Amazing Service and Staff I have stayed in numerous hotels in the Madison area and Staybridge by far has the friendliest, professional, attentive staff I have encountered. My requirements for retruning to a property are in the following order 1. Cleanliness 2. Comfort 3. Customer Service This hotel exceeds my expectation for comfort and customer service and definitely meets my requirement for cleanliness or I would not return. March 11, 2014
Rated 4.0 out of 5.0 by Nice for having dogs I definitely didn't have the most amazing experience, but it was decent. Especially having 3 small dogs and not being charged outrageously. The front desk staff was very nice. The hot part of the breakfast the first day was not good, but there was plenty of other stuff to eat. Teh second day was much better. The dog run was a snow covered during my stay, but looked nice if it was warmer. The cleaning staff drove me and my dogs nuts because they seemed to spend the entire day just hanging out talking and walking around outside just my room. Was there no other rooms to clean?!!! The beds are made very strangely and I had to untuck all the edges so that I could pull sheets and blankets up to my shoulder, otherwise they only went to my waist. Living room furniture needs updating, as it was pretty worn. The room itself was pleasant . March 6, 2014
Rated 4.0 out of 5.0 by Clean, friendly and great breakfast. Staybridge had the only true two room suite in Madison and it was a great price. The breakfast was always good and the mid week social hour was an unexpected treat with free snacks, beer and wine. And as advertised, everyone was very friendly. March 3, 2014
Rated 5.0 out of 5.0 by great service I really appreciated that you were willing to upgrade my parents room for them. February 22, 2014
Rated 5.0 out of 5.0 by Grand stay at Staybridge Suites in Madison-East We had a fabulous stay, ez to find and gracious staff and awesome breakfast buffet, thanks for a great stay! February 16, 2014
Rated 5.0 out of 5.0 by excellent comfort, cleanliness, and value My 2 night stay was made enjoyable and comfortable by the warm and welcoming staff. My room was clean and the breakfast buffet was excellent. A comfortable experience in all aspects. February 13, 2014
Rated 4.0 out of 5.0 by Quiet, Solid building I only stay in IHG properties, I have been Platinum for about 10 years for a reason.... they always do a great job of customer service. February 7, 2014
Rated 5.0 out of 5.0 Michelle and Fausto These are the best customer service individuals I have ever met. Fausto keeps good track on customer needs. Michelle is a wonderful individual at the front desk and always friendly, talkative and caring about each of the residents. They are why I stay at this hotel when I have business on the other side of the city. February 4, 2014
Rated 5.0 out of 5.0 by Great Location and Stay I wish I could remember the front desk ladies name. She provided an excellent check in experience. Very clean, well maintained room. Only disappointment, which I have noticed at other Staybridges as well, is the inability to make the room fan run constantly all night. Excellent service, location, and amenities January 31, 2014
Rated 5.0 out of 5.0 by Impressed This was the first time I have stayed at a Staybridge and will definitely stay with them again. Loved having both an area to sit and watch tv as well as a bedroom. Breakfast was the standard fare, but the attendant was very attentive to needs. January 26, 2014
Rated 5.0 out of 5.0 by Great Place Like most of the other Staybridge's this place is comfy, clean and the people are helpful and friendly. Nice place, near a lot of places to eat. January 14, 2014
Rated 4.0 out of 5.0 by Good, clean room ! Have stayed before in Staybridge suites (San Bruno, CA) and hence chose to stay @ Staybridge again, was good as the other place, all was good. Morning buffet can be improved a bit :) Cheers January 12, 2014
Rated 5.0 out of 5.0 by Excellent value Overall great property with excellent service and value January 8, 2014
Rated 5.0 out of 5.0 by Great Manager. Great Staff, excellent management, great experience. January 6, 2014
Rated 5.0 out of 5.0 by pool area the pool area was not heated to a comfortable level for us to use the whirlpool. the water temperature of the whirlpool was not hot. perhaps if you moved the whirlpool to a separate room the experience would b e more pleasant in the winter months. January 5, 2014
Rated 4.0 out of 5.0 by Recommendations Oatmeal was cold, did not get recognized as an IHG member, heater in pool area was broke. January 2, 2014
Rated 5.0 out of 5.0 by best place to stay in madison My husband and I stay at staybridge east whenever we come to Madison. Great accommodations, staff, breakfast and happy hour. January 2, 2014
Rated 4.0 out of 5.0 by Happy to return but a little disappointed We love this place. Fabulous accommodations, typically friendly and helpful staff, tremendous breakfast and Thursday night chili and salad buffet. We look forward to our stays here. But during our latest visit, on a bitterly cold night, we had an evening request from our youngest daughter -- she wanted a glass of milk before bed. Unfortunately, we did not have any milk with us and we were all ready for bed. So we walked down to the pantry, hoping that we'd find a milk chug there. No luck. A staff member came into the registration desk and I asked if I was overlooking the milk for my daughter and she said no. She explained that the only milk was in the food service area (which was closed by that time). I was a little surprised that she did not offer to get my daughter a glass of milk. I would have offered a couple of dollars for it. Maybe it's asking too much but it would have been a nice touch. December 30, 2013
Rated 3.0 out of 5.0 by Rate I travel to Madison WI 6-8 times annually as a member of a State Commission and have stated exclusively at the Staybridge for the last several years. When I began using Staybridge East the hotel accepted the state travel rate. After a year or so the new manager only accepted the federal travel rate and I had to personally pay the difference. Then the hotel went back to accepting the State of Wisconsin rate, cool no out if pocket expenditure for my volunteer work. And now, you guessed it, the hotel will not accept the State rate and the federal rate has increased. I guess I will be forced to stay elsewhere. I understand the Shearton would be able to shuttle me to my meetings in downtown Madison. December 23, 2013
Rated 2.0 out of 5.0 by Disappointed with the Experience We have stayed at other Staybridge properties in the past and found the Madison property to be overpriced. The beds were not as comfortable as other properties. We really thought the pet fee, at $50 per night, was out of line. We told the front desk staff that we had a pet when we checked in, but we weren't told of the fee until we saw it on the bill the next day. We have stayed at other properties where the pet fee was $10. We would probably not stay here again. December 4, 2013
Rated 5.0 out of 5.0 by My Favorite Hotel We return to this hotel over and over because it is one of the most homelike hotels around. The rooms are quiet, the staff is friendly, and the breakfast buffet is the only one that offers strawberry topping for the waffles. Oh, and the waffle iron always works correctly - no sticking or other issues. The coffee is pretty good, but they could improve it by getting it from a local roaster rather than using a mass-produced brand. We also like that the pillows are thinner and softer - those thick ones hurt our necks. We highly recommend this hotel. November 19, 2013
Rated 5.0 out of 5.0 by The staff cares For me, the staff makes the experience. They are always very friendly and care about your experience. I have to travel for work a lot, and they go out of their way to make it feel like home. November 3, 2013
Rated 3.0 out of 5.0 by Very hard bed, nice place otherwise Great location, nice looking place, was clean, friendly staff. Terrible bed. Was like sleeping on a sheet of plywood with a blanket over it. Very hard..and I am not normally picky. If they would use different beds I might stay here again but I did not sleep well due to the uncomfortable bed. Everything else was fine. October 23, 2013
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