Rated 4.6 out of 5 by 165
Rated 4.0 out of 5.0 by efh54 Excellent staff
Despite a water emergency in Toledo and surrounding areas the weekend we were there, we had a very nice stay. The staff went out of their way to keep us informed of the status of the emergent situation and they provided us with bottled water at no charge.
August 11, 2014
Rated 5.0 out of 5.0 by Stella1216 Comfortable, clean and good customer service.
Hotel manager was very attentive and visible during stay.
August 11, 2014
Rated 5.0 out of 5.0 by CJ47 Clean
Rooms and entire grounds are very well kept. Everything you can need is at an arms reach.
August 10, 2014
Rated 1.0 out of 5.0 by MJ513 Visiting family best part of trip
First arrived at the hotel, thought wow - this is going to be great. Well looks are deceiving. It looked like a beautiful hotel. The room was ok clean (minus the inch of dust on the headboard, carpet frayed, etc). The sheets wouldn't stay on the bed (The bed was extrememly comfortable I will give you credit for that). I was using rewards point for the trip - so there should have been no cost. I asked the "trainer" what amount would be held on my card for incidentals. She said $5 a day, and if you use it we just take out another $5. I said great. Well, when I checked out there were 5 charges on my card (totally almost $200), one which actually went thru (was credited the next day). I also received the receipt under my door for an amount just under $100. When asked about it at check out the lady informed me that it was a mistake - thats the bill they send to IHG to get reimbursed for the rewards. I only gave 5 stars on value as I used rewards and didn't have to pay any money. Otherwise that would be low too as the price is a little high for what you get. I had to have the keys reset each day, which was a pain as they worked in the outside door to get into hotel but then wouldn't work on room door - so back to the lobby I went 3 days!!! When I called to talk to the manager - I got his voicemail or he isn't available. Called guest relations - got a case # and said I would receive a call back w/i 48 hours (that would have been 7/30). To this date (8/8) I have yet to hear back from the manager. I called guest services back and they contacted the hotel and talked to the manager and said that he would call me back w/i 10 minutes. Still haven't heard back. So the manager and guest relations is absolutely horrible!!!!! Thinking maybe IHG isn't worth it - guess its time to change hotel chains.
August 8, 2014
Rated 3.0 out of 5.0 by skyhawk8 Could be a lot better
Stayed two nights...first, was not recognized at all of being a Platinum member. Room was not cleaned at all after the first night despite hotel front desk claiming all rooms had been cleaned. Television did not work in one bedroom of two-bedroom suite. Breakfast was a 2 of 10 the first morning, 6-7 of 10 the second day. Had stayed here before, much nicer the first time. Could have been a lot better for what you pay.
August 1, 2014
Rated 5.0 out of 5.0 by michael20 great location, great breakfast, good sleeping
I have stayed at this hotel at least once yearly over past few years and have never been disappointed.
Keep up the good work.
July 31, 2014
Rated 5.0 out of 5.0 by Raceindy1 Great bed
Very Nice stay. We enjoyed everything that the hotel offered. Everyone at the hotel was very hospitable.
July 31, 2014
Rated 5.0 out of 5.0 by Alags Nice location and very well maintained
We were on a family vacation and chose to stay here due to the location, amenities nearby and past reviews. The hotel met our expectations and had clean rooms, good selection of items on the daily breakfast buffet and was close to a mall which was a bonus. We had a problem with an appliance in the room that was never taken care of, but everything else about this place was excellent. We will definitely stay here next time around.
July 28, 2014
Rated 4.0 out of 5.0 July Stay
The hotel is good and clean the room is a good size would visit again
July 28, 2014
Rated 2.0 out of 5.0 Not a good value - No house keeping on the weekends??
Stayed at the property last week. Booked for three nights, starting on Thursday night. After a day at a local event, came back to the room on Saturday late afternoon to find the room had not been serviced. Bed not made, no new towels. Went down to the front desk to let them know house keeping forgot to do our room. I was told by the front desk person this was a new policy and they did not provide house keeping on the weekends! For over $220 per night, I find this un-acceptable.
Also, the front desk person claimed to be the only person working and had only been employed by the hotel for two weeks. What owner/manager would leave one person at a hotel with such little experience?
The next time in the area, I will certainly look for another place to stay. That is too bad give the close proximity to a great shopping mall and restaurants.
July 24, 2014
Rated 5.0 out of 5.0 by JethroB1 Softball Tournament
Pick this for 2 reasons, had rewards points and the stay at the hotel the previous week was a disaster.
Beds were great.
Only critique was breakfast didn't start until 7:30 on Saturday and Sunday. We had to be on fields by 7.
They did have some things available but not full breakfast before we had to leave.
July 24, 2014
Rated 4.0 out of 5.0 by CAS0914 Check in
We love Staybridge but this visit after arriving at 3:30 with check in at 3:00 our room was not ready and we were told we would have to wait 40 to 60 minutes. A busy morning check out for you is really not an excuse for me.
July 19, 2014
Rated 5.0 out of 5.0 by mommatraveler Great Find
Comfortable, spacious, clean, updated. Helpful staff. Excellent value.
July 17, 2014
Rated 5.0 out of 5.0 by LILMOM Staybridge Suites Maumee/Toledo
Nice rooms. Good sized kitchen complete with some place settings and pots and pans. Good, hot breakfast with a good selection of foods and beverages. REAL eggs!
July 11, 2014
Rated 4.0 out of 5.0 by mu28 Gutes Hotel
Das Hotel ist ein wenig in die Jahre gekommen, aber immer noch gut. Die Appartments sind sehr geraumig und angenehm. Auch die ruhige Lage, obwohl direkt an einer Mall, gefaellt.
die Matratzen sind etwas durchgelegen, wie auch die gesamte Einrichtung seit der Eroeffnung nicht erneuert wurde. Hier muesste dringen aufgefrischt werden. Das Preis /Leistungsverhaeltnis ist nicht mehr so ganz gerechtfertigt, denn der Preis ist fuer amerikanische Verhaeltnisse in dieser Lage doch recht hoch.
July 8, 2014
Rated 5.0 out of 5.0 by War Eagle 29 Excellent Service
The whole staff was amazing during my recent stay. Beautiful lobby, patio and room. Love the free laundry and storage units. Makes travel back to Maumee much easier. Keep up the great work.
July 6, 2014
Rated 5.0 out of 5.0 by bsquared7999 Clean rooms lots of extras
This is the first time my family stayed at a Staybridge, we loved the fact that we had the two rooms to let my wife and daughter sleep while I was surfing the net, watching TV and planning the days drive from the next room without disturbing them. This site had a pool, which we did not use but it looked nice, and a laundry that was great to be able to use due to some soiled garments from my infant daughter. The kitchen was great to have and we would have really used it if we were not staying just one night. All in all I would look at Staybridge for my next trip.
July 3, 2014
Rated 5.0 out of 5.0 by lmich Staybridge Suites
I was very impressed with the cleanliness and warmth of the room. The bed was wonderful!
I liked the layout of the room and felt it was adequately supplied.
Staff were friendly and courteous.
I'd definitely suggest this location to anyone looking for a great price and a pleasant experience.
June 28, 2014
Rated 5.0 out of 5.0 by mcd35 Spacious room, comfortable stay
Stayed here with two teens as stopover on long NY-Chicago drive. Perfect for the purpose: separate bed for each of us; lots of elbow room; free wifi; clean/comfortable/quiet; fast check in/out. Free breakfast is among the better I've had at similar hotels (that's not a very high standard, but it was pretty good)
Definitely worth the extra 10 min drive to/from rt. 80
June 17, 2014
Rated 5.0 out of 5.0 by Ria81 Clean spacious rooms
I like to stay at the Staybridge suites because of the location, price, clean spacious rooms and the buffet and breakfast.
June 15, 2014
Rated 5.0 out of 5.0 by Dodger55 Stopover
Passing through on way to Chicago for Army reunion - have traveled for 13 years as traveling salesman and stayed at numerous hotels/motels - this hotel is one of the best hotels I have stayed at
June 12, 2014
Rated 5.0 out of 5.0 by sprague43 Quiet and very warm feeling
This Hotel was very nice. Close to the stores if you need anything.
June 12, 2014
Rated 5.0 out of 5.0 by Tera13 Clean and comfy
Overall was a great stay wish we could of stayed longer!
June 10, 2014
Rated 5.0 out of 5.0 by candie 222 biking trail
We love to bike and this hotel is right by Biking trail. Very nice hotel. We will be staying here again.
June 10, 2014
Rated 5.0 out of 5.0 by Bob2222 Great location, clean and comfortable room
Great location, clean and comfortable room. I found the pantry very convenient, the shower clean and the water pressure very good.
June 9, 2014
Rated 5.0 out of 5.0 by VSHBROWN Comfortable bed and great service
Travel A LOT, and found this chain to be quite nice all around. Would recomend to anyone not familiar with IHG facilities.
June 8, 2014
Rated 5.0 out of 5.0 by hotzim Tranquil
This sure beats locations with the interstate rushing by. New and spacious, better quality rooms and amenities, easy access to shopping and restaurants if desired.
June 8, 2014
Rated 5.0 out of 5.0 by ptetzlaf Nice hotel when traveling with a family.
This hotel is very nice, room size is excellent and it is perfect for families.
June 4, 2014
Rated 2.0 out of 5.0 by Unhappy213 Several Problems
We stayed at this hotel and was expecting to have a romantic weekend. The tv didn't work properly, the art work was not hanging on the wall, we were given a handicap room, the fitted sheets did not stay on the bed, the ice maker did not work and when we went to the pool at 11pm (during the adult only swim), there were kids running every where - the kids used all of the towels and the hottub was green. The front desk staff did not do anything about any of my complaints and I didn't want to ruin the weekend so I let it go. We were very disappointed!
May 19, 2014
Rated 2.0 out of 5.0 by Acey2000 Lack of meaningful cleaning and maintenance
Had a one night stay over Easter weekend. My room on the 4th floor appeared to have water damage from a leaking roof. There was evidence of moisture damage and many poorly done repairs done to the walls and ceiling. Carpet edges and seams are shaggy and unraveled.
As others have described, fitted bed sheets in hotels are great ideas, but these are worn out and the elastic is not strong enough to keep them on the bed. The top comforter had chocolate or blood stains on it.
Carpets in the rooms is very dirty, had a new pair of white socks that was turned black within 2 hours of walking on the carpet. Internet service kept disconnecting while reading and writing emails. The TV kept losing signal and blacking out on the first 19 channels. Cushions on sofa were worn out. Air intake for heating and cooling system was covered in dust. Pizza sauce and cheese from previous guest was not cleaned from floor.
I stopped staying at this hotel last fall for many of these reasons. The TV signal had issues 6 months ago and they have not managed to correct the problem. Apparently, the carpet cleaning and other maintenance that was supposed to be done to correct these issues has not been done either.
The nightly rates at this property have increased by at least $25 per night over the past several months. It seems as if the hotel could hire adequate and competent staff to address these continual problems.
Our room faced the mall parking lot, several loud vehicles were drag racing in the parking lot after midnight and woke me up.
Photos were taken of all of the issues, however the file size was too large to upload
May 4, 2014