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Rated 4.6 out of 5 by 114 reviewers.
Rated 5.0 out of 5.0 by Convenient Location I came for a wedding at the catering site across from the hotel. It was very conveniently located and made our stay out of town that much easier. The only down side was that I indicated I would pay differently at check-out than by using the credit card I reserved the room with. It was changed without a problem. July 28, 2014
Rated 5.0 out of 5.0 by Good clean room Good stay, friendly staff. My bed was a little soft for my liking, and aircon was noisy, hence I slept with it off. A greater selection of fruit and wholefoods at breakfast would be good. July 28, 2014
Rated 1.0 out of 5.0 by Recent Stay Not sure what the fuss was about at this property. Nothing is located anywhere near it unless you have a car. Rooms were showing their age and need some maintenance. HVAC units were very loud and cycled on and off all night long. I was in three different rooms and this was true in every room. Staff tried to help but did not seem to have the ability to make anything actually happen to correct issues. July 24, 2014
Rated 5.0 out of 5.0 by Complete, comfortable room, well-cared for hotel Just no problems! Easy check-in, breakfasts always good, no significant neighbor noise, 24-hour fitness center, WiFi, and plenty of parking in a quiet section (no through traffic). July 22, 2014
Rated 2.0 out of 5.0 by Don't bring your pet This property claims to be pet friendly but will charge you $75 each night for your pet. They will not tell you this in advance. We complained and management did correct the situation, so I will at least grant them that. We had stayed in a Staybridge the night before in a different town and that property was nicer. Breakfast was mostly inedible. Free laundry was nice and the room was very clean. July 19, 2014
Rated 5.0 out of 5.0 Outstanding Place to Stay We stayed there for 6 days. The service and staff were outstanding. Tessie, in particular was so very nice and accommodating. If you needed something, there were right there within a blink of an eye. The breakfast buffets were super as was the 2 evening social gathering they had with Mexican Food one night and Hamburgers and Hot Dogs the next; free beer and wine as well as other soft drinks. We do a lot of traveling and we would rate our overall experience with this place as one o the very best, if not the best. If we are in the area again, we will definitely come back here. Thanks for everything! July 14, 2014
Rated 4.0 out of 5.0 by comfortable room this was a wonderful overnight stay on our way to Niagara Falls, NY; spacious comfortable room for us July 13, 2014
Rated 5.0 out of 5.0 by Great Room We enjoyed our stay at the Staybridge Suites. We were pleasantly surprised at the size of the room and the quality of the breakfasts. July 12, 2014
Rated 5.0 out of 5.0 by Very nice and comfortable suite; very friendly and helpful staff This hotel was great. It was well-maintained and very clean. The staff was so nice and helpful throughout our stay. The suite was very roomy and had everything we needed to be comfortable and enjoy our stay. July 10, 2014
Rated 5.0 out of 5.0 by I can't give this place a 10, I have to give it an 11 or 12. This place is incredible! The rooms were nice with lots of room for unpacking. The kitchen was a lifesaver as I had to prepare a special medical formula. The free breakfasts were way above any expectation I had. The only problem I had with them was the tendency to overeat as they had many excellent selections. I would highly recommend this place for anyone with special needs. It is quite accessible and staff are very accommodating. We rented a two bedroom suite for nine nights and my two adult sons and I did not feel overcrowded. It really felt like we were staying in someone's home without feeling guilty that we were imposing on anyone. Since we were paying extended stay rates I expected minimal service, but whatever we needed we got. We come to visit family in Ohio every year and I will be making our reservation for next year as soon as we figure out the dates. July 10, 2014
Rated 5.0 out of 5.0 by Great Manager Upon booking my room using points, I contacted Kathy, who was introduced to me as the manager. Since I was booking with points, I was unable to book a certain room. Although she was not able to confirm that I could get a room upgrade when I was booking the room, she said she would see what she could do for me on the day of checking in. Upon arrival to the hotel, Kathy remembered me and was able to get me int oa larger room to accommodate my family more comfortably. Traveling with a 2 year old and an infant can be very difficult and knowing that there is a hotel that will do whatever they can to make your stay the least of your worries makes me feel very good. Thanks to Kathy and everything she did to make our stay excellent!! Devin W. July 8, 2014
Rated 5.0 out of 5.0 by Nice place! Just perfect place to stay for leisure or business. Friendly, clean and comfortable. July 6, 2014
Rated 5.0 out of 5.0 by Excellent Experience Definitely will stay at this hotel when next in the area, the location was great, as was the staff! Very clean, very customer service oriented, comfortable rooms, kitchen area a real plus July 6, 2014
Rated 5.0 out of 5.0 by STAFF OUTSTANDING STAFF ENTIRE OPERATION , ALL DID A GREAT JOB July 1, 2014
Rated 5.0 out of 5.0 by great staff, comfortable bed, home away from home this hotel is a stone's throw away from Rockwell Automation. This is our third week staying here and we love it. We love that they serve daily hot breakfast as well as the dinner socials on tuesdays thru thursdays and the fully equipped kitchen. The beds are comfy and the bathroom's clean. But the best is that the staff are great, friendly and really nice. it is also a few minutes away from the Beachwood mall and mayfield rd where a lot of fast food restos and grocery stores are. June 30, 2014
Rated 4.0 out of 5.0 by Great hotel! Second time staying at this hotel. The bed is comfy, the bathroom is nice, and the kitchen area is great! June 24, 2014
Rated 5.0 out of 5.0 by Ms. Tessa Made it Feel Like Home The staff overall was very welcoming throughout my entire stay. The front desk staff always greeted every guest with a smile. Ms. Tessa however stood head and shoulders above the already exceptional service and hospitality. I would come back to the Staybridge anytime even if only to say hi to Ms Tessa. June 24, 2014
Rated 5.0 out of 5.0 by Stay at Staybridge Over all the hotel is a delight. The quality of the kitchen is much better than most. They have 2 problems they need to overcome: 1. They need to move the smoking area away from the pool and the pool side tables. 2. They need to make a few adjustments for mobility impaired people. The button to push the front doors to go outside is behind a plant and the breakfast area is not totally accessible (too small). Other than those 2 issues, we thoroughly enjoyed the stay. June 18, 2014
Rated 5.0 out of 5.0 by Great place to stay - It's a nice place to rest, very comfortable. The staff is very polite. June 17, 2014
Rated 5.0 out of 5.0 by Wonderful Stay! This was one of the best hotel stays we have ever had. Every staff member we encountered were friendly, outgoing, and extremely helpful. The front desk manager was so pleasant and warm. Breakfast was great, and the dinner “gatherings” were a great touch and the food was delicious. The room was very clean and well maintained. We had a wonderful experience and would absolutely stay again. June 17, 2014
Rated 5.0 out of 5.0 by Great Hotel Staff very friendly and courteous. Room and suite better than expected. Great location for our purpose. June 11, 2014
Rated 5.0 out of 5.0 by EVENING SOCIAL RESTAURANT QUALITY, GOOD CHOICE OF FOOD AND CONDIMENTS, GREAT TASTING FOOD ALSO June 1, 2014
Rated 4.0 out of 5.0 by Happy Stay, but what's the dish washing protocol? I have stayed at the Mayfield Heights Staybridge many times now, but something unusual happened this time. I like to make my own breakfast in the room and always clean my dishware afterwards. I leave the clean but used dishes out for re-use each day, and finally run the dishwasher just before check-out. On this most recent stay, housekeeping alternately either put the dishes in the dishwasher (did not run it) or put them back on the shelf. I found this a bit disconcerting - does housekeeping think I expect them to wash my dishes? Worse than that was wondering if other people's used dishes got put back on the shelf without running through the dishwasher first...the machine does play a role in sterilizing, which I why I always use it on the last day. So...what's up with that Staybridge? May 19, 2014
Rated 5.0 out of 5.0 by Almost my Second Home. I am well taken care of here. The Staff and the management actually get it ! They care, they mean it, and most importantly I believe it.. That's the difference here ! I travel way too much, and when I am in this area, this is where I stay.. Almost My Second Home ! May 13, 2014
Rated 5.0 out of 5.0 by First stay a hit We generally stay with friends in the area. This time we needed a hotel. I looked for one close to their house. We were very pleased. The staff could not have been more pleasant, courteous, and attentive to our needs. We will stay there again if we need a hotel in the area. April 18, 2014
Rated 5.0 out of 5.0 by A wonderful place to stay I stayed here for just one night, and can only speak volumes for my stay. Friendly, extremely comfortable, food excellent What more could anyone ask for. 10/10 in my book. Thank you for a great stay. April 16, 2014
Rated 5.0 out of 5.0 by Very Enjoyable Stay I had been a Travel Agent for over 20 years and have traveled extensively in the United States. I have been out of the travel industry for about 9 years and was not familiar with the Staybridge properties. This ranks up there as one of the most enjoyable properties that I have stayed at. The staff was very helpful and accomadating to us. The property was very clean and comfortable. The lobby and dining area was very pleasant. I personally only stayed 2 of the 4 nights reserved, but the evening meal and the morning breakfast were well prepared and good the nights I was there. I would definitely stay at this property if I was in the area again. February 9, 2014
Rated 5.0 out of 5.0 by Wonderful property and staff This wasn't the first we've stayed here and again! WOW!! This is a great place to stay!! Staff and service is above expectations. They spare no expense in providing comfort. Breakfast is good. Rooms are clean and comfortable . Front desk staff amazing. A little off the beaten path but safe and secure . February 4, 2014
Rated 5.0 out of 5.0 by Great place to stay@ I really felt comfortable here. The staff was friendly and responded to any requests quickly and with a smile. The hot and cold breakfast choices are fantastic. The room was clean and had all the things I needed to feel at home. Other than not having an indoor hot tub, all of my needs were met. The exercise room was more than adequate---many options for equipment to work out with. I did not visit during a time when there was the managers reception, so I can't comment on that. I will stay here again. January 14, 2014
Rated 4.0 out of 5.0 by Nice room and stay Everything would be 5 star except there was a mixup between the hotel staff and the event center next door on start time for the New Year's Eve event. Free shuttles were provided from the Staybridge to the event center, but it turns out that the timing was off by an hour plus. Therefore, our planning was messed up. Other than that the staff and service was excellent, the bed comfortable, the bathroom and shower more than sufficient, the TV nice, and the complimentary breakfast quite good. We didn't need to use the kitchen facilities but they seemed very nice. Nice to have an ice maker in our own refrigerator! January 6, 2014
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