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Rated 4.7 out of 5 by 84 reviewers.
Rated 5.0 out of 5.0 by Fantastic 30 day stay! Our family of 4, including 2 teenagers, felt right at home at Staybridge Suites in Mclean in a two bedroom suite. The staff and the service they provide make this hotel excellent--including the cleaning crew, front desk, shuttle drivers, and the kitchen staff who fed us every morning and 3 nights a week. My only recommendation would be to make trays readily available so guests can bring food to their room and alleviate some of the crowding in the dining room. Thanks for making our moving experience between continents so much more pleasant than we expected. August 24, 2014
Rated 5.0 out of 5.0 by Comfortable Hotel and Great Service This particular hotel has a lot going for it; very nice and safe area, lobby feels like home, room is very clean and quiet, breakfast is pretty good also with ample selection, so you'll not go away hungry here, shuttle service to metro is a plus also, why drive to Washington when you don't have too. Staff was very courteous, friendly, helpful, and, acknowledged my IHG Platinum Status... Their social in the evening is pretty cool also, as here again, they are not cheap with the food, plenty of it. I will definitely stay here again during my next visit..!!!! August 22, 2014
Rated 5.0 out of 5.0 by GREAT staff!! The staff at this hotel is right up there with the best in the business - seriously. They are friendly, responsive, helpful, fun. I couldn't have expected better treatment had I been in a major luxury hotel. The suites aren't exactly luxurious, but they far exceeded my expectations for the money. I was amazed that I did not hear noise from other rooms or even the adjacent elevator shaft. You usually don't even get that kind of quiet in a luxury hotel. And the shuttle service was surprisingly timely and convenient for getting around. The little family style Italian restaurant across the street (Pulcinella's) was a welcoming experience as well. The ONLY negatives concerned the in-room coffeemaker. First, it did not have auto shut-off. I'm so used to that, it did not occur to me to switch it off the first morning, so the room smelled of boiled down coffee when I returned. Second, the first pack of coffee is left in your room for when you arrive, but after that, you must pick up additional packs from the front desk. That's not a BIG deal, but I'd really prefer just having one left in the room each night. But the coffee issues were pretty inconsequential in what overall was a fabulous experience that far exceeded expectations for what I'd thought of as essentially a middle of the road, affordably priced hotel. August 19, 2014
Rated 5.0 out of 5.0 by Family friendly/convenient in McLean This is hands-down our favorite place to stay in Washington, DC. Lots of families come through so we did not feel like intruders with our two kids. Having breakfast included and three nights of "Socials" that were like a dinner for us was also a huge plus. The new Metro Silver Line is only 1.7 miles away and is just a quick run with the hotel shuttle. Bus 23 A and 23T run by the hotel and will take you to the McLean Metro Station or Ballston Metro station, depending on which way you go. For driving, it is super convenient to go up to Rockville MD or to Washington, DC from the hotel as well. There is a Giant supermarket and CVS next door, as well as lots of restaurants within walking distance. Overall, we thought that the staff was very friendly and responsive during our seven-week stay here and we took advantage of the pool and the gas grills on the weekend. In sum, we really like this place and have recommended it to our friends who are looking for value for money. August 11, 2014
Rated 4.0 out of 5.0 by Comfortable and quiet Clean, quite, comfortable room. Not crazy about the little almost square pillows, but one of the four seemed close enough to right. Formica kitchen counters need updating but were sufficiently spacious and equipped. Good heavy curtains block light for even daytime sleeping. Breakfast was good but food for socials was not well stocked (ran out of brats and fries - substituted potato chips). Front desk staff was very helpful and attentive. August 10, 2014
Rated 5.0 out of 5.0 by Friendly and Helpful Staff; sleeper sofa needs better mattress We had to stay longer than expected due to some unplanned medical appointments. The staff were great -- very helpful and friendly, accommodating our needs as best as possible, despite tight room availability. That allowed us to take care of our business during the day and live close to friends and doctors' appointments without having to move multiple times to different properties. The night shift could be more knowledgeable about small details (e.g., where to find packets of coffee for in-room coffee makers) and be more consistent in maintaining lobby coffee carafes and business center printers/copiers. sleeper sofa VERY uncomfortable. Finally, the IHG rewards points system should be fine tuned so that points can be earned/credited same day as check out versus having to wait 2-3 days for points to credit customer accounts. August 10, 2014
Rated 5.0 out of 5.0 by Wonderful stay! I really had no expectations when I checked into this Staybridge in order to attend a conference. I just knew it would be a place to stay near my conference but wow - were my expectations greatly exceeded! Hazel and everybody at the front desk were extremely friendly and helpful! Hazel did so much for me and my colleagues including booking cabs. The shuttle drivers were great and I am so thankful for this service which was a tremendous help. When I arrived the shuttle was already arranged for my conference which was fantastic! The complimentary breakfasts and happy hours with dinner were a wonderful surprise! This was very convenient and a big money-saver while traveling. One night I sat outside in the lovely courtyard. The suite was a great size - I was quite comfortable in my room with the kitchen. There is a lot within a short walking distance - a huge supermarket, CVS, local coffee shop, and a number of restaurants from a variety of cuisines. It is my pleasure to highly recommend this Staybridge Suites! August 9, 2014
Rated 2.0 out of 5.0 by Strong on customer service, some difficulties Great customer service in sales office - and very helpful at desk. The room was very clean and well equipped - newspapers are delivered early every morning which is a nice touch. There's a room to play games or read, and an ample breakfast area. Unfortunately, the breakfast gets mixed reviews for early risers. It starts at 6:30, but that means the kitchen staff are still setting up. At 6:40 a few people were still waiting around thinking it wasn't ready yet: only a partial list of things were available: hot thin bacon, cold boiled eggs, a few pots of chilled yogurt, warmed bread rolls and fruit. This would have been OK, but as I was eating, a wonderful appetizing-looking pancake buffet was being set up, with all kinds of toppings in big bowls. Unfortunately, it wasn't staffed and was all still covered in saran wrap when I left the hotel at 7:20. I'm assuming that all this was waiting for more people to show up later, but it was too late for my team to get a hearty breakfast. The other unfortunate thing is that at 7:20 the ladies room right by the breakfast area was completely out of any paper products - missing two rolls of toilet paper, tissues and paper towels. This was unpleasant. One other detail is that the walls outside the fourth floor elevator did not have a sign which indicated which way the rooms go. It only took a couple of minutes to figure it out, but a sign would have been usual and helpful at that position. The final challenge was that the office area - generously set up with printers, paper and computers - did not have wireless printing for laptops. A staff member came from the Reception Desk and brought some cables to help us, which was very solicitous, but none of them worked. A simple small print job took half an hour to do, and we only managed it with a workaround, accessing the material through email. Just as we were leaving the room, we opened a drawer and saw a bunch of cables, - presumably the right ones? With all this in mind, my team cancelled our reservations and moved to another hotel which, although $20 cheaper and a bit further away, had these details taken care of. Even so, this is overall a clean and well equipped place to bring a family, with a great kitchen for in-room catering and I'm sure the pancakes are awesome. August 8, 2014
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