Rated 4.6 out of 5 by 61
Rated 3.0 out of 5.0 by johnnybklyn Nice Aside from Some Service Problems
Secifically used the Staybridge website to book a two (2) queen bed suite for my 6 foot+ teens and I. Didn't want any issues with using a thrid party reservation. On check-in was told that I booked a king and a sofa bed (not true# and they didn't have any other rooms. Had to retrieve the confirmation showing correct room type #2 queen beds# and my comments saying must have two queens. They finally found the correct room that I booked in the first place. Family checking out said they did they same thing to them.
Room wasn't clean two days in a room. Not sure why.Revenge?
Aside from the service issues hotel was very clean, nice, convenient. Nice #free) beakfast with good coffee.
October 2, 2013
Rated 5.0 out of 5.0 by zzsharon Great stay
Great location, great breakfast, great stuff. we enjoy our stay very much.
September 27, 2013
Rated 5.0 out of 5.0 by Encore50 Great Stay
My husband and I enjoyed our 3-night stay. Comfortable bed, clean room, and a good breakfast. Due to my husband's allergies, I requested a room that had not been occupied by pets and my request was granted. All of the staff was pleasant and accommodating.
September 24, 2013
Rated 3.0 out of 5.0 by JustMe24 Marginal Food & Poor Channel Selection
The fact Staybridge serves a light dinner was one of the main reasons I chose Staybridge, however the food at this Staybridge is not worth it. The food is typically so spicy you can't eat it. Also, there was often none left by the time I got there. I generally have to go out to eat 1-2 times just because the food is not up to snuff. Breakfast is also a toss-up.
Additionally, the cable channel selection leaves much to be desired.
September 24, 2013
Rated 4.0 out of 5.0 by Law63 space and service
Great service, very comfortable and spacious place. Very nice area, quiet and peaceful.
September 18, 2013
Rated 5.0 out of 5.0 by tinman47 a welcome 2-day stay
I shop motel stays by reading from the reviews first. And I can truthfully say that everything advertised, is just great. Will stay here again!
September 10, 2013
Rated 5.0 out of 5.0 by ocasioj1 My only option in Memphis
You can find "friendly" staff anywhere but, when the staff here says Good Morning!!, you really feel they're happy to see you. Everyone is very helpful. I would make a big list with all their names but, I'm really bad remembering and don't want to leave anyone out. I can tell you that the front desk, maintenance, room service and kitchen staff will work together and do their best to fulfill your requests. Even if it's something weird.
The rooms are big, clean and having a kitchen with a stove and a full size fridge is a big plus for long stays. Pet friendly rooms don't have pet smell but, if you want a room "where no pet has gone before" they have those too.
My service dog had a wonderful time. Most of the staff are pet lovers. Even the ones that are not so much will treat you and your pet with care. Just in case, I don't mean that last sentence as something bad. On the contrary, the fact that they care to help you, even when they're a little scared of the 31" furry beast by your side, says a lot of their commitment to service. Actually, my service dog, was treated better than me, which is a good thing.
We'll be there very soon again and sorry for taking so long to write the review. I'll share with you some of my dog's pics testing out some of the amenities like the big comfy beds, free WiFi, comfy couches and the hotel is really close to the airport.
See you guys soon!!!
September 8, 2013
Rated 5.0 out of 5.0 by pordage excellent suites
Th staybridge was located a convenient point for driving to all memphis areas. great staff and facilities. very good rooms/suites and extremely large and well equipped.
September 8, 2013
Rated 5.0 out of 5.0 by Guido717 Great Service
We spent the Labor day 2013 weekend and had a very enjoyable visit. The hotel is located in a secluded area with very little traffic. There was easy access to major roads, entertainment and restaurants. The front desk, dining area and cleaning staff all provided great service. We will definitely stay at this hotel when we travel to Memphis in the future.
September 5, 2013
Rated 5.0 out of 5.0 by SWMOtraveler Very comfortable, clean and friendly.
My experience was very good. The rooms were clean and comfortable. The staff was quite friendly and helpful.
September 4, 2013
Rated 3.0 out of 5.0 by squeejlueej Lousy Pet Policy
The only reason I don't give this motel 5 stars on EVERYTHING is their pet policy. BEWARE. If you stay 1 night or 7 nights you will pay $75 for your dog. The only reason I didn't give 5 stars for VALUE is b/c of the $75 I had to pay for my dog for 1 night. If you aren't bringing your dog then you should definitely stay here. The room was awesome.
August 30, 2013
Rated 5.0 out of 5.0 by GiGiAus A Quality experience
We could not fault anything during our 2 night stay, very professional and friendly, helpful service from the start with the front office staff through. Suites and whole complex was very clean and well maintained, pool is excellent, and the breakfasts were more than we expected. We were a 3 generation family, from 8 yr.old to 68 yr. old and all were impressed with this complex, especially for the price. We will definitely choose to stay whenever we return to Memphis.
August 30, 2013
Rated 5.0 out of 5.0 by Sammyg3 Love it, will be back next year!
The staff here was amazing, they treated us like family. We asked for recommendation for dining areas , they printed us direction to get there. Breakfast was great, Theresa was a sweetheart. We didn't get to utilize the social hours due to our busy schedule but walked by a few times to see a full house. Housekeeping was great, always provided what we asked for. The suites were spacious and clean. We enjoyed our stay completely.
August 20, 2013
Rated 4.0 out of 5.0 by Patfrompune Great Place at affordable price
I had a great exoerience staying with Staybridge. They have spacious rooms and nice cozy interiors. There are many good restaurants in viscinity of this place. The staff is friendly and helpful. The complimenary morning breakfast and evening snacks with wine and beer adds to the value. The entire place does not look brand new from the outside, but I defeintely felt it very pleasing from inside. Parking lot is great as well. I feel that its a best choice and complete value for money... Will always prefer coming back here !!!
August 19, 2013
Rated 5.0 out of 5.0 by NIECIE Family Friendly Welcomed! GREAT PLACE TO STAY! Staybridge Suites providing just what we need for family!
The room was excellent for our family while away from our homes. It offered the size we needed to not be cramped.
The only thing that I wished was in the living space was another loveseat for more comfortable seating family area. Just a thought.
We enjoyed having a good breakfast everyday. The dining area staff were helpful and friendly. They have a job that is not really respected by people but just to let you know they deserve to have a TIP JAR placed about for folks to commend them and help give them a party they deserve for a job well done.
The front desk staff was very helpful and suggested a great place to eat, The Commissary;Germantown. It was Fabulous food and BBQ Taste GREEEEAAATTT!!!
Thank you again We The Wamplers will be staying there again. Maybe at a different location but definetly Staybridge Suites!!
Thank you all again for a Great Memory!
The Wampler Family @ 224.
August 18, 2013
Rated 5.0 out of 5.0 by Jmar7 Staff is fabulous!
The staff at this hotel is second to none!. The front desk staff, the van drivers, the breakfast crew, the cleaning personnel are all very pleasant, friendly and helpful. Whenever I'm in Memphis, I will stay here!
August 16, 2013
Rated 1.0 out of 5.0 by wp12 Tiny room, Rude staff
Smallest room I have ever seen at a Staybridge property. Staff was rude and condescending. Internet too slow to use.
August 16, 2013
Rated 5.0 out of 5.0 by Ralph44 Mr Siggers
I will stay at this hotel all the time!! Love it!! My wife was happy so I am happy!!
August 16, 2013
Rated 4.0 out of 5.0 by Simony Excellent base for folks wanting quieter Memphis experience
First time to Memphis and most of the city is very pretty. The hotel is about 12 miles from Beale Street which for us was ideal. The route into town down Poplar is a mix of restaurants and shops with some very elegant houses.
Hotel was clean and had good amenities offering a reasonable mixture of family and business.
Good sized pool and great complimentary snacks (try the meatballs) and drinks between 5 and 7pm, let down slightly by a fairly poor breakfast offering.
Staff very friendly and helpful ( note to thank Hayes for his help throughout our stay).Would definitely go back if visiting Memphis
Do not miss Sun Records !
August 16, 2013
Rated 4.0 out of 5.0 by Curious HOME ENVIROMENT
My husband & I recently stayed @ this location, had a minor issues with the hot water . But the hotel took care of this . The staff that I did talk with doing my stay was very friendly .
August 16, 2013
Rated 5.0 out of 5.0 by RoadKing1401 Great value and friendly atmosphere
My wife and I spent a total of 4 weeks at this location this year and although we had a couple of small issues along the way we were always well taken care of in a timely manner. The laundry facilities are top notch and the outside grill is a must when you are away from
August 11, 2013
Rated 5.0 out of 5.0 by nana77 Comfortable room all around the kitchen had everything I needed.
The weekend with staybridge was wonderful from the room too the service. The air in my room was not cooling and the maintenance guy named Ross was jonnie on the spot and so very nice and professional. I can't wait too go back again. I would recommend it to all my friends.
August 9, 2013
Rated 5.0 out of 5.0 by Cory01 Clean and Comfortable
Both the room and the Hotel in general were very nice and clean. Room offered plenty of space for myself, wife, and three kids. Kitchen area was ample for smaller meals and was well furnished. Gas grills in the pool patio area was a remarkable surprise.
August 9, 2013
Rated 5.0 out of 5.0 by Charkay63 Awesome staff and amenities
We arrived at the hotel there was a small glich in reservation, the manager accommodated us in such a way I have never experienced a hotel with such amenities and graciousness this hotel had. The best Hotel I have EVER stayed at will return asap. I would recommend this hotel to everyone or anyone, you will not be disappointed. Breakfast was great, and the complimentary Happy Hour three or four days a week was quite a surprise. We socialized with various people during our stay which was also wonderful, and they are pet friendly. Couldn't ask for a more perfect place to stay, better than being home...love you Memphis .
August 7, 2013
Rated 2.0 out of 5.0 by Carrieon Second chances dont always work out
My company has a contract with this hotel. This is the 2nd time I have stayed at this property with unsatisfactory results. The first time I stayed was in Feb with about 20 other coworkers. We had several problems with the night staff being away from the office for up to an hour at a time. When I found out I was coming back to Memphis I was asked if I wanted to stay here again. I was open to trying it out one more time. Upon checking in I immediately noticed that the guy working the front desk was being pretty short with the man in front of me checking in. His attitude did not change much when it was my turn to check in. Being a IHG platinum member I travel weekly and I have stayed at many different properties and never given an unsatisfactory report until now. It doesn't take much to treat customers with a little respect and to at least act like you appreciate their business. It is important to remember that your customers always have a choice, make their experience a good one so they WANT to choose you.
August 6, 2013
Rated 4.0 out of 5.0 by PembrokeGirl74 Pets Defecating in the Stairwell
Pets defecated in the stairwell and others stepped in it dragging it u and down the stairwell. Although the staff quickly cleaned up the remains (owner obviously did not!), the smell was in the stairwell my entire stay. This kind of irresponsible behavior by pet owners should never be tolerated and cameras in the stairwell or a much higher pet deposit needs to be charged for pet owners. The staff should never have to clean up this type mess and should be commended for their quick response.
August 3, 2013
Rated 5.0 out of 5.0 by Annette11 Nice room and very helpful staff
Our suite was nice sized for a family of 4. Very clean and comfortable. Hayes at the front desk was very helpful with suggesting places to eat and visit. We will come back again!
August 1, 2013
Rated 4.0 out of 5.0 by Torino71 Visit to Memphis
Location was hard to get out of at morning and evening rush hours as the 4 lane road next to the exit is a fast moving commuter road it seems. No recognition of IHG Gold Elite status.
July 31, 2013
Rated 4.0 out of 5.0 by Voyeur Nice Home Like Experience
Had moved from Chicago and was looking to lease an apartment here in Memphis. Meanwhile stayed here for 10 days/nights by the time I find an apartment. Firstly the suite itself was very neat, clean and very well kept. The experience was very homely with all facilities like kitchen, laundry... The complimentary breakfast that they provided was good. I thought it was a little bit expensive but if you are looking for quality then that should be fine. Would surely recommend friends.
July 25, 2013
Rated 4.0 out of 5.0 by JBHUNT9999 Almost everything was great
This was a business trip and I've been to Staybridge before in other cities. The staff were all great. They were professional, my room was the right one, even the housecleaning staff was personable. The place was clean and my room was in perfect condition. I had a king suite which was large, fully equipped kitchen, good AC, 2 TVs. They serve a full breakfast and evening food and beverages Monday-Thursday.
My only negative would be that the food was not kept hot. I don't think they even had sterno heaters under the serving trays. The eggs were cold as was all hot food, including the evening food. I had to take it to my room and microwave it.
The only other thing I might mention is if you're a business traveler, be prepared for lots of kids and families. My experience with Staybridge has been that it caters to business people. This one had everything. Not that I mind, but it was rather noisy at meals and in the halls. I wasn't expecting that.
Overall, an excellent place, especially if you're on business for a week as I was and prefer to have the full kitchen and meals in the hotel.
July 24, 2013