Rated 4.1 out of 5 by 83
Rated 5.0 out of 5.0 by KDA2013 Positive Memphis Southwind Experience
My stay at Memphis Southwind location of Holiday Inn Express was great. The hotel was under some renovations in the back, but they kept that closed off and everything was kept very clean, neat, and quiet.
The staff were all very friendly; I specifically had encounters with the gentleman at the front desk and about four cleaning staff ladies, all whom were very friendly and welcoming.
The breakfast was really good, and there were several choices. The room was clean and visually appealing, and there was plenty of parking.
Overall, it was a GREAT experience!
September 16, 2014
Rated 5.0 out of 5.0 by tes82 Always enjoy the stay
I enjoy staying at the Memphis Southwind all the staff is very nice and makes your stay more enjoyable and the rooms are comfortable.
September 8, 2014
Rated 1.0 out of 5.0 by whatup stay
Hotel was under construction. It was not disclosed at the time of reservation.
September 7, 2014
Rated 5.0 out of 5.0 by laura2741 Very nice hotel
The rooms are lovely, clean, comfortable, quiet and the breakfast is good.
September 6, 2014
Rated 3.0 out of 5.0 by Jasongotashuttleride Subpar breakfast compared to other HIE
The hotel was adequate... dated, but okay. Being platinum and staying on points, a suite was available. We were thankful for the larger room. The staff was okay, fairly friendly, not over the top. When it came to breakfast, we were disappointed. I am used to being blown away with at least one staff member taking care of the breakfast customers with amazing speed and kindness. The last 4 HIE's I have been to have had breakfast staff running around, keeping everything clean, refreshing the food, smiling at guests, offering assistance. My dad and I were at breakfast from about 8am to 8:45am and never saw a staff member. The food was okay, but certainly not fresh. It was a Sunday. They weren't packed, but had enough guests to warrant service. Once I had drank most of my bottled milk, I looked at the date. It was 5 days past expiration date. I went to the fridge and every milk was 5 days past. I let the front desk know and she didn't know why the staff member wasn't in the breakfast area. No apologies or thanks for bringing this to her attention.
August 28, 2014
Rated 5.0 out of 5.0 by beback66 Comfortable Bed and Very Friendly Staff
GREAT PLACE TO STAY! I would recommend this hotel to EVERYONE! Wish we could have stayed another night or two. Very comfortable rooms!
August 28, 2014
Rated 5.0 out of 5.0 by GotATanInTexas Thank you, thank you very much!
The property was undergoing renovation when we visited. We got one of the renovated rooms. It was clean, cool, and comfortable.
But forget about the room. The staff was incredible - that was the value-add here. The night clerk and the manager I spoke with the next morning were simply wonderful.
August 27, 2014
Rated 5.0 out of 5.0 by stacy14 Noise level in room
The only issue we had was there needs to be more insulation in the walls, we could here the shower running and toilet flushing from rooms above. We have not heard that in other Express hotels.
August 25, 2014
Rated 4.0 out of 5.0 by leisuretravelor Friendly staff
Staff were friendly and helpful. Room was large. Hotel was quiet. Equipment in fitness room was working. Parking was good.
August 23, 2014
Rated 4.0 out of 5.0 by bs87 Great Place to Sleep
- Very friendly staff!
- I slept like a baby in the bed
- The Internet was speedy
- Tasty breakfast :)
- The hotel was undergoing renovations so there were tarps in the halls - hopefully that will be finished soon
- The fitness room only has 1 treadmill and stationary bike (both rather old)
August 19, 2014
Rated 5.0 out of 5.0 by nhparky vacation
front desk staff was pleasant and very professional. the rest of the stay was what we have become use to at hie
August 18, 2014
Rated 5.0 out of 5.0 by brb549 Excellent overall value
Very clean and nice hotel. Stayed one night for business. Even though there was construction going on on our floor, there were no workers early in the morning. Work didn't start until after 10:00 a.m. Very clean comfortable room. Breakfast was very average. Nothing special. But hey, it was free. Staff of this hotel was excellent. I would recommend and stay here again.
August 5, 2014
Rated 4.0 out of 5.0 by TalkRadioGuy Smooth and quick check-in
After experience a few weeks earlier at another IHG property where I felt like I was filling out a loan application just to check in, it was a welcome surprise when checking in I was asked my name and then promptly given my room keys with the gentlemen noting that they had the rest of my information on file since I was already a platinum member.
August 3, 2014
Rated 3.0 out of 5.0 by Janet1133 Great Service
Very friendly staff.. Attentive to my needs and easy check in and check out!
July 31, 2014
Rated 5.0 out of 5.0 by Bluesjazz The room and staff was great
The room was comfortable. The staff was nice and very helpful with traveling in the city. The breakfast was OK. They are remodeling the hotel but I never heard any noise.
July 31, 2014
Rated 4.0 out of 5.0 by Red Wolf Disappointing
This place is undergoing renovation but I expected better. The housekeeping staff was very friendly. I used points for this stay.
July 26, 2014
Rated 5.0 out of 5.0 by Bjcage Great Staff
Needs to new mattresses and new sheets, could add more towels to room
July 23, 2014
Rated 5.0 out of 5.0 by ArkOzark Friendly staff, Safe area, Good hot breakfast
Had a peaceful stay even though I had not been told they were in the middle of remodeling and had half the rooms blocked off. No noise when I was there (Sunday), but I wouldn't expect as much quiet all the time for a while.
July 16, 2014
Rated 4.0 out of 5.0 by Macho King Good hotel
Hotel undergoing major renovation. Looks good, but showing age. Jim at check-in is excellent.
July 10, 2014
Rated 2.0 out of 5.0 by LLH47 Room Cleanliness
I understand that the hotel was being renovated but our room was dusty, there was hair in the ice bucket ( a whole lot), hair and dirt on the floor in the bathroom and and the shower did not work properly. The night desk help spent most of the time watching tv in the lounge but was very friendly. We felt the overall feel of the hotel was not up to the standards it could have been.
July 6, 2014
Rated 5.0 out of 5.0 by Ver 8282 Nice Stay
Rooms were clean! Breakfeast was good. Staff was friendly , despite being overwhelmed at times with a big family reunion. Computers in business center need to be updated. Overall we had a good stay!
June 25, 2014
Rated 5.0 out of 5.0 by Chief223 Exceptional front desk experience
My travel company messed up my reservation and I did not realize until I arrived and did not have a reservation.
The front desk quickly and efficiently handled this for me. I was impressed.
June 22, 2014
Rated 4.0 out of 5.0 by Road Trip Warriors Missing Front Desk Person
We were happy overall with the hotel. The front desk was not staffed when we arrived. We waited 10 minutes for anyone to show up. There was not access to coffee after 10 am... the only Holiday Inn Express we have ever been to that did not have coffee available all the time. We arrived for breakfast 30 minutes before it closed. The eggs were gone. The woman working was visibly put out at having to go get/prepare more. Luckily, this was not the first time we have stayed at a Holiday Inn Express. Had this been first experience, we might not have chosen it again. Luckily we know that, as a rule, IHGis a quality experience.
June 19, 2014
Rated 4.0 out of 5.0 by NOVATraveler234642 Nice hotel
Great stay in Memphis. Hotel staff were pleasant and friendly, and my room was clean and comfortable. The internet connection was unsatisfactory, being unable to connect to wifi for my entire stay.
June 12, 2014
Rated 5.0 out of 5.0 excellent hotel
Everything was excellent. Highly recommend. I would most definitely choose this hotel again!
June 11, 2014
Rated 5.0 out of 5.0 by Danny500 Friendly staff and pleasant surroundings
Stayed during St. Jude's Classic for the fifth year in a row. The staff was pleasant and friendly at all times. The only problem was the repair/renovation being done on the hotel resulting in the back entrance not being accessible.
June 11, 2014
Rated 5.0 out of 5.0 by KAliceMemphis very friendly night staff
Staff at check in very friendly (night staff). This property offers a larger than usual breakfast selection.
June 7, 2014
Rated 5.0 out of 5.0 by Cxxx Comfortable bed and great service.
Excellent, friendly staff. Overall good experience.
June 3, 2014
Rated 2.0 out of 5.0 by El Ministro Don't believe everything you read about this place.
Front desk gentleman did not get up out of his chair to welcome us and check us in. He finally did when he HAD to in order to give us our keys. It rained that night and the front door area, with tile, had water in it. No signs to indicated wet floor and it was like ice. Almost slipped and fell twice. The "gym" in this place was the most pathetic I'd ever seen! Typical Holiday Inn.
May 3, 2014
Rated 5.0 out of 5.0 by M/W traveler Very Pleased
Hotel in a good location to access all the spots in the Memphis area I needed to visit. Very clean and although close to a highway, was very quiet. I will stay at this hotel again and will recommend it coworkers, friends and family.
April 25, 2014