Rated 3.6 out of 5 by 175
Rated 3.0 out of 5.0 by Tony910 The little things matter
This was the first stay I was charged for water for me and my wife. Also we had friends who we made reservations for and they were not able to even get us on the same floor. As a platinum member who made this reservation 2 months in advance I would have thought this was possible. Finally the hotel called us a cab to go to the airport. The cab was nasty and the driver didn't use a meter therefore overcharging us for the ride. We know because we took a cab from the airport and it was much less. Scheduling thru the hotel should have assured us better transportation.
January 5, 2014
Rated 2.0 out of 5.0 by jones16 Loud!!!
This was the loudest room in which I have ever stayed. That includes hotels in most of the big cities of the world and a few combat areas. The rooms overlooking the elevated truck route should be only used if there is a sellout of the other side rooms and then after warning and at a discount.
Perhaps double or triple paned windows would help.
We picked the CP because of its luxury reputation and because we needed a good nights sleep. Instead we got endless traffic noise that only allowed sleep in the early morning hours.
January 2, 2014
Rated 4.0 out of 5.0 by BayouGuy Excellent Staff
Its been about 1 year since I had business in Memphis, TN. I see that the hotel has the same front desk clerks ......always very happy, helpful and polite. Thanks for the hospitality!
December 25, 2013
Rated 4.0 out of 5.0 by LloydandCarissa Perfection.
We stayed at the Crowne during the St. Jude Memphis Marathon Weekend. It was great! Family friendly hotel. Free shuttle to Beale Street. Friendly and helpful staff. Awesome! The only reason that I didn't give a 5 star review is because I was double charged for parking (and that was corrected as soon as it was discovered) and I was double charged for room service (still waiting on the correction to show up in my account). They were extremely apologetic and corrected this issues as soon as they were found. And to be fair, it was during an ice storm when most of Memphis was without power, so I understand if they were have computer issues. No biggie! Great stay! Highly recommend! Booking this hotel again for the marathon in 2014.
December 9, 2013
Rated 4.0 out of 5.0 by plastic First time in Crown Plaza Hotel in Memphis
I enjoyed the Crown Plaza Hotel! I liked the "free shuttle' ride to different cultural attractions. and I thought the food was good. I was disappointed with the internet wireless service because it kept going offline. Also, there were "multiple" connections points of different strengths. Also, I was disappointed with the room heating control switch; it did not work. It was cold in Memphis and my room never warmed up -- I had to open my door to let heat in from the hallway. I got in bed and covered up in the blanket so it turned out OK -- I should have complained to management. Oh well .... overall I enjoyed the beautiful Crown Plaza hotel!
November 18, 2013
Rated 4.0 out of 5.0 by cbab staff eager to make our experience better
Our first night on 3rd floor, the room had a water leak which dripped all night in the toilet, the guests next door were very loud and the bed sheets were scratchy. The next morning we mentioned these things to the desk clerk and she immediately offered us a different room and moved us to the 10th floor. There our room at the end of the hallway was quiet with no plumbing drips and the bedsheets were soft and comfortable. If both nights had been like our second night we would have easily ranked everything 5-excellent.
The best part of our stay included a visit to a nearby restaurant, Monsieur DeMarcus, which is a newly opened French cuisine whose chef prepares exquisite crepes, both savory and sweet, as well as delicious salads and soups and a favorite, shrimp and grits. His homemade beignets were "melt in your mouth" delectable. We enjoyed our late afternoon lunch so much on Saturday we went back for Sunday brunch. Delicious!
November 12, 2013
Rated 5.0 out of 5.0 by pugetsound Staff friendliness
Everyone from front desk to shuttle driver and the gentlemen who retrieved our car from parking were just wonderful. The shuttle bus driver was helpful in getting us just where we wanted and very quickly. The ONLY person who fell a bit short was the lady who was serving at about 9:00 or so at the bar/restaurant on Friday night. Not very anxious to please!
November 12, 2013
Rated 4.0 out of 5.0 by susanln great staff and van driver
personnel was great but the room was not too clean AND THE BED WAS VERY UNCOMFORTABLE
November 12, 2013
Rated 2.0 out of 5.0 by RRTraveler13 Not Good
I thought this would be a great place to stay and expected more since it was a Crowne Plaza. I was impressed with the check-in process. When we arrived, the person checking guests in was tied up and after a few min. wait the night manager said she would check us in. That was the best part of the stay. Room did not have a very fresh smell. There were only two towels in the bathroom and had to call for more. I took a shower that night and then did not have a blow dryer in the room to dry hair. Called down to housekeeping to see if I could get a hair dryer and was told there should be one in the cubby hole under the sink. I checked again and there was not a hair dryer or a cubby hole. Called back to housekeeping and told them this and after about 30 min. they brought me a hair dryer. The bad thing is the hair dryer did not even work. I gave up and just went to bed with my hair wet! I reserved a room on the quiet floor and don't know why it is called a quiet floor, because it is definitely not quiet. Traffic noice because of the interstate and the walls seem to be pretty thin. We had to get up early to catch the train, so needless to say, we did not have a very good nights rest. I really expected more for the price that I paid for this room. Don't think I will stay here again.
November 4, 2013
Rated 5.0 out of 5.0 by campionn Great location to downtown
Only a 5 min walk to downtown and 15 mins to Beale St. Great breakfast for purchase. Tons of space for paid parking
October 30, 2013
Rated 2.0 out of 5.0 by sleeplessinmemphis Extremely Noisy
I paid extra to reserve a room on the so called "quiet floor".
Unfortunately the room was facing toward I-40. The
noise from the highway was unbelievable. After 2 nights
of trying to sleep through this I complained to the front
desk. They initially told me there were no rooms
available on the opposite side of the building but that
they could send a pair of ear plugs up to my room.
After waiting 10 minutes for the earplugs, which never
arrived, I went down to the front desk where they
suddenly changed their story and agreed to switch me
to the opposite side of the hotel which was much quieter
I realize this hotel is located in a downtown area and a
certain amount of noise is unavoidable. If nothing
can be done to dampen the sound from the highway
the least that you can do is stop referring to the rooms
as being on the "quiet floor"
October 28, 2013
Rated 2.0 out of 5.0 by AndyinTN Broken Heat, Bad Service
I've stayed at this hotel often over the years, but it is going downhill. The last time I was here, my heat didn't work. The complimentary shuttle they claim to have wasn't actually running at dinner time when we needed it. The staff was not even slightly apologetic about either problem. We we were second in line when we came to check in, but the staff helped two people in line behind us (who were of the same race as the staff) before acknowledging us. When the front desk didn't give me my rewards club member "welcome bag" at check in, and I asked about it, she told me they were out of the ones for my "base level members" and I wasn't a high enough priority to get the one saved for the next reward level up. The bag itself wasn't a big deal (although couldn't they have just taken out whatever extra goodies the next level received in their bags), but the condescension was uncomfortable.
The hotel is pretty and clean and the beds are comfortable, but the worst part was the bad service we got from the front desk staff this time. We reported our heating issue to two different people in order to get it fixed, but neither one of them was apologetic. A maintenance guy eventually got it to blow hot air, but it was making such an awful noise that we had to turn it off during the middle of the night to get to sleep. When we reported the noise issue upon our check out, he didn't seem to care or offer to do anything for us.
When the courtesy shuttle was finally running, it arrived to pick us up 10-15 minutes after the driver promised. When it whizzed by us, and when I called to let the driver know he had missed us, he informed us that it was our fault because we were on the wrong side of the street, even though he had not told us which side of the street to stand on and it was a one-way street, so it shouldn't have mattered whether he pulled over to the left or right curb.
There were probably 5 instances of staff being rude or unexpectedly unapologietic for mistakes. Add it up, and I'll probably stay somewhere else next time.
October 24, 2013
Rated 2.0 out of 5.0 by 1derer Totally underwhelming
First, I am always offended when a hotel charges additional fees for parking. There would be no need for me to get the hotel room if I was within walking distance from my home. The room was not very clean. When I tried to use the blow dryer, it was covered in make-up hand prints. I left it on the bathroom counter thinking maid service would correct the crud but they just wrapped the cord around it and put it back under the sink. We reported to the front desk that TV remote was not working and that too was not corrected. At the time of booking we provided our IHG Rewards Club information but were not credited for the stay or welcomed as members. All in all, I've had far better experiences at Holiday Inn Express. I thought The Crown Royal was supposed to be a higher end establishment. What a shame.
October 17, 2013
Rated 4.0 out of 5.0 by porcupine888 Decent Hotel for business or pleasure
Staff very friendly and informative. On a scale of 1-10 I give this location a 7. Internet was slow, only had analog television signal which was odd because the TV's were digital. Sounds like the franchisee is saving a few bucks not allowing the cable company to send a digital signal. Hotel was safe and just 1 block from the convention center and also the trolley cars which can take you up and down main street to a variety of restaurants and Beale street. Also, when in the bathroom, I could hear the room next to me through the vent clear as day from the vent. If you looking for a hotel in the area for under $200 a night, this is a good choice. No real business center, just 2 PC's out in the open near the restaurant. Printer was out of ink.
October 14, 2013
Rated 3.0 out of 5.0 by BusinessLady49 Comfortable bed, noisy hotel
This was probably the loudest hotel I've ever stayed in. It began with the other guests running up and down the hallway around 11 pm, but once that stopped the mechanical noises of the hotel were overwhelming. I don't know if it was because my room was close to the elevators, but the constant grinding throughout the night made it difficult to sleep. The a/c was also louder than loud. I ended up turning the unit down to LOW but it still kicked on every 15 minutes with a grinding sound before evening out and working well. The "city view" was also not much of a view, so don't waste your money on that upgrade.
The location left a lot to be desired. It was my own fault for assuming that a "Downtown" hotel would be near the downtown tourists would want to see, but not knowing the area I assumed that it wouldn't be a mile away from tourist attractions with a not so nice walk between the two.
It's a great hotel if you're just planning on sleeping and don't mind ear plugs. It served me well on a business trip, I wouldn't spend my own money to stay there, though.
October 12, 2013
Rated 4.0 out of 5.0 by jrobin42 good service, air conditioner issue
The room was very comfortable, but the air conditioner never quite keep the room at a nice level of comfort. It would come on and the room would cool down; however, the temperature would go way up before it came back on.
October 11, 2013
Rated 1.0 out of 5.0 by Keiichi0607 Laundry service
I placed my shirts to laundry service, but they lost my shirts. I complaimed it to front desk but they stated they didn't receive my shitrs. They said they will keep to find them but no response stii now. I received the notice from my co-worker who stayed at the different room that he received my shitrs today. I had to buy new shirts because I didn't have any shirts for my business and my co-worker has to send my shirts from California to Georgia.
And also bath room made a strange noise every 10 minutes.
It is my worst experience.
October 10, 2013
Rated 2.0 out of 5.0 by nico68 disappointing
Arrived at hotel at 4:30. Room that was to be available at 4 not ready. Told 20 minutes. Checked several times and room was not made available till almost 7 when I was vocal in my complaints.
Internet was not available most of my stay.
First day.....returned to room to find housekeeping did not come to my room. Received clean towels later after complaints
This was very disappointing visit.
The only bright spot was that the service staff was VERY friendly and tried to be helpful
This is an upper management problem.
I will not return to a Crown Plaza in future......just too much of an issue. I should not have to ask for service that should have been included!
October 7, 2013
Rated 4.0 out of 5.0 by LoveMemphis Out of towels and friendly staff
We stayed 2 nights. On the second day we were away from the hotel the entire day and returned at 4:30 p.m to get showered and changed for a dinner reservation at 7:00. When we went to the shower, we noticed there were no linens AT ALL although housekeeping had already been to the room. We called down to the front desk and they told us that 'we are all out of clean towels, sorry'. We were shocked. Someone finally brought clean towels to our room a hour and a half later. Valets were very slow in retrieving the car each day. However, all the staff were extrememly nice and helpful. Nice bar. Clean property in good location
October 3, 2013
Rated 3.0 out of 5.0 by Lajo66 A mixed experience with a nice view of downtown Memphis
The room was fine and the view over Mephis was great. The noice from the AC was at times very disturbing and could not be regulated, it was either AC on or AC off! The bed was firm which suited by back very well .
The room (bathroom in particular) cleaning was very uneven and very little attention to details (e.g. corners in the bathroom and loose toilet seat).
The staff competence and attitude varied greatly. Some staff were very helpful and attentative, whereas others gave an impression of not wanting to be bothered.
I had expected a little better at a Crowne Plaza hotel
September 30, 2013
Rated 2.0 out of 5.0 by Sully1124 First and last visit to Crowne Plaza
When we pulled in to check in at the front entrance, we were immediately met by a bell hop who made us go around back and park/unload because as he said there were a lot of apparently more important guests arriving soon. Our room was not ready so we were "upgraded" from a king bedroom to a room with two small twin beds. Next time we will try the Sheraton across the street. Oh and get ready for loooong check in lines, while the manager sits at her desk, rather than opening another line.
September 29, 2013
Rated 2.0 out of 5.0 by Ferroman Alright... I had enough
This was my second time staying at the Crowne Plaza near downtown Memphis... stayed here for work, but chose CP due to their proximity to downtown... the beds were incredibly hard and uncomfortable... bathrooms were rundown... TV in the room didn't work for local network channels... and we encountered several service related issues as well:
- We waited for 10 minutes for the shuttle bus around dinner time 5:30pm, only to be told afterwards by the bellhop that they were shutting down the shuttle for an additional 30 minutes so that the driver could clear away a bunch of luggage from a bus - we were told to go catch a trolly across the street at the Sheraton instead...
- When I checked in, I wasn't greeted as an IHG Platinum member, when others in my group were. I had to actually pull out my membership card to prove my status with them... which is very odd since I was acknowledged as a Pt member back during my stay in August...
- Called front desk regarding TV issue in the room - only to be told that engineering would look into it... I never heard anything back...
Since there are a few other IHG options in the Memphis area, we checked out a day early to stay elsewhere. Sadly, we won't be coming back to this one...
September 25, 2013
Rated 4.0 out of 5.0 by Loriwocn Great beds and excellent service
The staff was very helpful. Loved the shuttle service.
September 12, 2013
Rated 2.0 out of 5.0 by Layne68 Not a Happy Customer
I am a childhood cancer survivor. I was visiting st Jude for survivor day 2013. The only reason I selected your hotel is st judges reserved some rooms, when I called your hotel and made reservations I was not informed of the $17 parking fee per night and always failed to et me know that the shuttle could have picked me up at the hospital. I am disabled walking any distance is not a option. Also the bathroom ceiling was in bad shape there wasn't microwave or refrig in the room. Just not very happy
September 12, 2013
Rated 2.0 out of 5.0 by Ushers Old & Tired
This hotel is old & tired the room was large & had 2 double bed&, free internet, the bathroom was small but fairly clean the chrome work was quite rusty and needed attention, but the aircon wasn't too noisy. Upside food in dining room excellent. The hotel is a reasonable walk from the shops etc and I would not advise walking around on your own at night, take a trolley which is just outside the hotel.
September 9, 2013
Rated 4.0 out of 5.0 by Ferroman Nice hotel right in downtown
This was one of the Preferred Hotels in our company - which made me leary of what I would find at this hotel. I was pleasantly surprised when I arrived.
We arrived around 1pm - and were promptly allowed to check-in early based on our IHG member status. The rooms were nice - typical for Crown Plaza's these days.
The bar downstairs was very nice, and had a nice assortment available. The manager's reception that evening was a pleasant surprise. We also used the free shuttle to head down to Beale St. each night we stayed.
Overall, a great place that I will be staying at again in the near future.
September 3, 2013
Rated 2.0 out of 5.0 by Richard0728 time to totally renovate
No at all up to Crowns Plaza standards. Not even Holiday Inn. Very old and tired property. Very disappointing. Bed was comfortable. Bell man was very helpful.
August 31, 2013
Rated 5.0 out of 5.0 by Antione Great !
Thanks for giving us a discount ! The St. Jude Children's Hospital thanks you !!
August 30, 2013
Rated 5.0 out of 5.0 by Nyla44 Comfortable bed, great service, convenient location to Interstate and Downtown.
We had a wonderful time with our stay at the hotel. Can't complain about anything. The beds were great. I like the coffee pots instead of coffee makers that make only one cup at a time. Getting to your room from the parking lot is close. The employees were courteous and helpful. The rooms were clean, quiet and in the daytime, bright. Thank you.
August 25, 2013
Rated 5.0 out of 5.0 by cbab very comfortable room, amenities and excellent service at all hours
We stayed here two weekends in a row as we moved our daughter into medical school and then came back for her White Coat Ceremony. Both times, no matter what time of day we arrived we were greeted cheerfully with all staff consistently friendly and exceedingly helpful. We will stay here again when we return to Memphis!
August 25, 2013