Rated 4.4 out of 5 by 62
Rated 1.0 out of 5.0 by ManagerAlwaysOut Wrong credit card charged, manager not attentive fix mistake
I stayed at this hotel for a business trip. My company booked the stay and provided a credit card to put on file to charge for the stay. I gave them my credit card during check in to cover for incidentals. The hotel ended up charging my card for the stay instead when specific instructions stated to charge the company card on file. It was my fault during checkout for not checking which card was charged but when I found out a couple of months later, I called the hotel back to fix the issue. Pegan that answered the phone was friendly but was unable to make the correction and failed to communicate to the manager of the issue. I called later on that day and she stated that the manager was gone for the day because there was an issue with the delivery company sending their paychecks. I then told Pegan to leave a message for the manager to contact me to get the issue corrected. The manager never called me back. I called the hotel again, 1 week later, Pegan again answered the phone only to let me know that the manager is out on vacation, out sick, and for me to call back 3 days later on Monday. This issue still has not been corrected. I am a very angry and frustrated customer.
December 27, 2013
Rated 5.0 out of 5.0 by Night326 It was great
I was staying at this hotel for 2 months and I recommend this hotel to everybody. The staff was excellent and very friendly. If I ask where a place was I was trying to find they promply gave me directions. Room was clean everyday. A great experience
December 26, 2013
Rated 5.0 out of 5.0 by Larry621 Overall Experience
I lived at the Holiday Inn Express East for approximately 3 months. The stay was outstanding - excellent accommodations and terrific staff. I was almost sad to leave. Kudos to Mike and the staff - thank you!
December 19, 2013
Rated 5.0 out of 5.0 by BayouBob Excellent room and service
Not only was It an excellent hotel and service, but the hotel honored my Platinum status. I had booked a suite and was actually charged less than I had been quoted on the internet. I will definitely stay at this hotel again when I am back in the Salt Lake area.
November 19, 2013
Rated 5.0 out of 5.0 by Fishead Great Experience
Got stuck in SLC and had to make a last minute hotel reservation. Couldn't have done better. Very nice rooms and beds. Great staff who made every effort to make my stay enjoyable. Thanks!!
November 14, 2013
Rated 4.0 out of 5.0 CLOSE TO SLC AIRPORT AND FRIENDLY STAFF
This was my first stay at this hotel and if I had known how close it is to the SLC airport, I would have stayed there more often. The meeting I was attending ended early, but the staff got me in a room early, which allowed me to work from my room. Every staff member I dealt with was extremely friendly and helpful. When in SLC for business or even vacation, this is the hotel for me.
November 5, 2013
Rated 5.0 out of 5.0 by Russ0007 Excellent Customer Service
Hey, it was simply excellent experience from the time I checked in to the last minute of stay. Thank you Larry and the team. They were very helpful in every request and need. I might not be a very ambitious guest but the service I have received was excellent. I believe anybody would enjoy being taken care of. The second reason for this review I experienced this service not only front desk but from the rest of the personnel during my 4 nights there. Thank you.
October 27, 2013
Rated 5.0 out of 5.0 by FSenvtech Friendly helpful staff, great service
From manager to housekeeper the staff were friendly and helpful. I was working 12-hour shifts in a refinery and housekeeping worked with me on room cleaning schedule.
The dining room hostess was wonderful and the manager and front desk staff were always friendly and helpful.
October 16, 2013
Rated 5.0 out of 5.0 by derekvicky Great place to stay
Very great experience to stay here. Everything was great. Very nice room. For sure, we will stay here again next time we visit SLC.
October 9, 2013
Rated 5.0 out of 5.0 by tcoy01 Wonderful Staff
Absolutely one of the most comfortable places to stay. The staff is always warm and friendly and the property is always well kept and clean. I stay in many hotels, usually 43 to 45 nights in a row while doing my work so to feel comfortable is important to me. I usually stay 1 to 4 nights at a time here and it feels like my second home. Thank you all for that.
October 6, 2013
Rated 5.0 out of 5.0 nice hotel
Nice service, hotel provide free airport transportation
We have a hot breakfast for a family
September 30, 2013
Rated 5.0 out of 5.0 by BigDaddy62 Always a good experience
I have stayed here numerous times and each stay has been very good. Rooms are comfortable, staff is friendly and helpful and the hotel is convenient to the airport. I always use the shuttle to/from the airport and it is always seemless.
September 27, 2013
Rated 5.0 out of 5.0 by robbh Comfortable bed and complimentary airport shuttle
We stayed at this hotel when we had an early flight out. The complimentary shuttle was perfect.
September 25, 2013
Rated 4.0 out of 5.0 by melinda03 two night stay
The hotel was good. The bed was comfy. The service at the hotel was great. The only con to the whole trip was the express shuttle service from the airport that the hotel was using. The woman at the service desk was rude for no reason. After a long trip the last thing I wanted to deal with was a rude person. I ended up catching a taxi to the hotel. The shuttle returning to the airport was excellent.
September 25, 2013
Rated 5.0 out of 5.0 by kadiedid Close to airport and comfortable room
We were comfortable here and would recommend it to anyone. We did ask for a room that wasn't next to the highway, which had a lot of road noise. The breakfast was one of the better ones we have had at hotels, and much appreciated. The people at the front desk were very nice and accommodating.
September 23, 2013
Rated 1.0 out of 5.0 by mayl room avaiable
Sold room twice resulting in changing rooms on second nite.
Charged different rates for six rooms
September 22, 2013
Rated 3.0 out of 5.0 by Famtrvl Good location, but uncomfortable and not exactly clean.
If you're flying, this is a great location. It's very close to the airport BUT the selection of restaurants is limited and the neighborhood isn't the best.
About the room: The bed and pillows were beyond uncomfortable. Even our 3 year old didn't sleep well. Also, the room could have been cleaner. There was hair on the bathroom floor and the bath tub was dirty. Even the used bar of soap was left in the shower from the previous guest - YUCK!
Not sure if we'll stay again or would feel good about recommending to anyone UNLESS they're strictly looking for a good rate and location.
September 21, 2013
Rated 5.0 out of 5.0 by JayNVee OVERALL
Our overall experience was STELLAR! We had come in from a very long drive. In all honesty, the apples and the milk and cookies at the front desk filled the gap, allowing us to go to bed rested. Comfortable beds, attractive rooms, marvelous staff!
From the sweet Lady who was POLISHING the elevators to the front desk associates, we were treated as if we TRULY MATTERED!! We are now counting The Salt Lake City Airport East as one of our getaway SPOTS! It was worth the drive!
September 7, 2013
Rated 4.0 out of 5.0 by Dragonsluver Bad Area but Nice Hotel
We are on a road trip from Indiana to California. This hotel was a stop over point. Boy it's in a bad area. The warning list they give you when you check in was kind of scary. But when you get in your room and lock the door it was fine. Fridge and Microwave. The air conditioning worked better than some we've stayed in. The breakfast had everything we needed and a little more. So if you are in the area and prepared to lock your door this hotel works great.
September 5, 2013
Rated 4.0 out of 5.0 by Eulothario North to Yellowstone
close to SLC Airport.
I had to pick-up some friends coming by air and had to find out that there were no decent restaurants close by.
The only one close to the hotel was not open on a Saturday night.(8/24/13)
We had to drive (late in the evening) to SLC to have dinner.
September 5, 2013
Rated 5.0 out of 5.0 by RLH123 Great stay
Will absolutely stay here again. Everything was perfect - all the way down to free cookies and milk at night.
September 3, 2013
Rated 5.0 out of 5.0 Helpful Staff
The staff was very helpful and answered all of my questions.
September 2, 2013
Rated 4.0 out of 5.0 by EnglishAdventurer Close to the airport with comfortable suites
A basic hotel with all the amenities that you would need for an overnight stay before or after flying
August 29, 2013
Rated 4.0 out of 5.0 by Otho1066 Very Convenient Now with Train Service
Larry at the front desk is great! Very professional and efficient, and he always seems to be looking out for the best interest of the guests.
Being able to take the light rail downtown is great! It's nice to get away from all the activity of the trade shows at the Salt Palace, and the hotel is very close to the airport.
Only downside is our coffeemaker had a pot that didn't fit and we could have used an operating coffeemaker.
August 29, 2013
Rated 4.0 out of 5.0 by BucketGirl Smokey smell!
When we entered our room it smelled like cigarette smoke really bad. It was a okay room but I was expecting much better. The shower was just your average shower and in the past I have seen much nicer ones at Holiday Inn Express. Overall it was good but not my favorite place to stay.
August 21, 2013
Rated 5.0 out of 5.0 by Cutlers GREAT LOCATION AND GREAT HOTEL
We stayed in 2 rooms with my parents who were flying back to the East Coast. The staff was excellent - helped over the phone and in person with directions and suggestions for Park City info. and directions. Staff was very willing and eager and friendly when helping us. Breakfast was great ! Loved all the choices - worked well for kids and adults.
August 20, 2013
Rated 4.0 out of 5.0 by DJRVDZ nice room, pool, and atmosphere!
We stayed here in order to stay closer to the airport. Staff was friendly. Hotel was quiet. Room was nice, clean, comfortable. We enjoyed a swim in the pool. Overall a good stay. We will stay here in the future.
August 16, 2013
Rated 4.0 out of 5.0 by ILTravel Feels new
A nice hotel, this is what one would hope a hotel room would be like. The rooms felt fresh and clean and were nice sized and well furnished. The hotel staff was friendly, and the common areas were bright and open. The only drawback was the "lumpy foam" pillow that is semi-standard in a HI Express.
July 17, 2013
Rated 5.0 out of 5.0 by randrj2 Mike the General Manager
I had a reservation for this property and went to check in. When I got to the front desk I was informed that my reservation was actually for the day previous. With out missing a beat. Mike the General Manager got me a room and checked me in. There was a $40.00 difference in room rates between the two days. Since my reservation was counted as a "no show" for the day previous my card had already been charged. Mike waived the $40.00 increase and just gave me the room at the previous rate. he refunded my no show charge and all was perfect and well. It is eperiences like this one that keep me coming back to Holiday Inn.
July 9, 2013
Rated 2.0 out of 5.0 by BusinessClint Do you love freeway noise? Stay here!
Freeway noise, and thin walls lead to a one time stay at this hotel. Never again.
July 7, 2013