Rated 4.2 out of 5 by 40
Rated 5.0 out of 5.0 by NazK Very Accomodating!
i stayed at this hotel a while back with some friends from out of town. it was a very pleasant experience. we had a double room booked but had to change rooms due to my friends cancelling. the front desk was very cooperative and moved us to a smaller room for the 4 of us. the room was very cozy and comfy. the over all stay was very great! the staff is amazing! Especially Alexis!! what a doll!!
November 11, 2013
Rated 5.0 out of 5.0 by TaniaB Always making me feel at home!
Every time I visit the hotel that makes me feel right at home. They are always so friendly call back at the rooms are always very clean. I would recommend this hotel to everyone that I travel with. I will be back next month and I am definitely looking forward to my next stay.!
November 6, 2013
Rated 5.0 out of 5.0 by TaniaB Staybridge suites is the best
I have been a staybridge guest for a long time and non of them have disappointed me.
This hotel has very friendly staff from the time you check in, they call back to see if everything is ok. The breakfast is great so is the dinner, I like the new bed design of staybridge suites.
will recommend guest to stay at this staybrdige too and like the rewards points too.
October 29, 2013
Rated 5.0 out of 5.0 by sm1973 Recent stay
My stay at the Staybridge in Mississauga was one of the nicest hotels stays that I have ever had. From friendly follow up, friendly front desk staff, to the room layout and close to amenities.
One of the best stay's by far...
October 28, 2013
Rated 1.0 out of 5.0 by TC53 Epically bad
Front reception was pleasant, but when I stepped in the room I was hit with an overpowering smell of something like long-lasting plug-in air freshener. It was extremely potent and unpleasant. I started looking around the room to see if I could find air freshener plugged in - that's when I saw the filth on the boxspring and behind the bed. At that moment , front desk called to see how the room was. I explained that it was not satisfactory - they offered to try and move me out in the morning. I asked for a vacuum to clean the mattress, at which point they sent up a guy with a portable dustbuster that was not adequate for the task. The window's didn't open - couldn't get fresh air. Resorted to brewing coffee and putting some in a soap dish beside the bed to hide the smell. I checked out in the morning. Once I got out of hotel - was clear that whatever they used in the room was used to mask cigarette smoke - could smell it on my clothes once I left. Horrible combo I have to say. AND - the breakfast was truly revolting - I've never seen fake fried egg before - bizarre, I have never complained about a hotel in my life - but this was truly epic, I think they aspire to be better, but I don't think the owners really understand what constitutes a good hotel experience. It was also considerably more expensive than the high end chain hotel where I stayed the next night - definitely not good value for the money. Photo below doesn't show true extent of grime, but gives you an idea
October 27, 2013
Rated 1.0 out of 5.0 by 2GrossedOut Think Twice if you have a Pet
I don't often write reviews but I feel compelled to write one following our 10 day stay. We were required to move out of our home due to roofing repairs due to storm damage. We chose this hotel because of the size of two bedroom suites to accommodate our family AND because they said they were pet friendly.
First the good news: The Front Desk staff were very friendly; hot breakfast and snacks at night appreciated; very convenient to have free laundry services on site. This is where the good news ends.
Room: Our room was barely cleaned during our entire 10 day stay because the cleaning staff were afraid of our very friendly, shy dog. Now I need to preface that my dog is 25 pounds and would show any stranger to valuables before hurting anyone. Staff even refused to clean when we were in the room! At one point the dog was standing beside me at the doorway and the cleaning person ran screaming down the hallway. Now I understand fears but come on!
I went to the front desk daily to try to resolve this issue and was given several different solutions. We tried various strategies as suggested by the manager to no avail. I came home every day to a note under the door stating that the housekeeping couldn't enter because of the dog.....who spent several full days in a bathroom (much to my horror) just so we could get the place cleaned. Our home away from home stay included a unit where garbage was not cleaned for days nor bathrooms cleaned. I can make my own bed so no concerns there and I am not a germaphobe - but even I was grossed out by the conditions of the place. And I don't even want to think about when was the last time the bedspreads were washed.... From time to time they sent a maintenance person to give it a quick once over....HE did not lift the toilet seat once to actually clean! Needless to say, our unit smelled. BADLY. To be fair, it was hard to tell which smell was worse - the garbage from inside or the very dirty, smelly carpets outside in the hallway. We needed to stuff towels under the door to keep the smells out. Which only made the smells from the garbage worse as the windows do not open! Attempts were made to shampoo the carpets but mostly, they just walked by with air freshener.
Secondly, the fridge in the unit was broken. We noticed first night and called to have it repaired. We were told that they would replace during the day but you guessed it....even the maintenance staff were afraid of the dog and wouldn't come in the door. Food spoiled because it sat unrefridgerated all day! They brought a replacement fridge that was too large for the area so lived with the fridge taking up half the kitchen area. The front desk indicated several times during our stay that the original fridge was fixed and that they would come in to replace it but...once again...couldn't be done because of the dog!
Final comments: Do not call yourselves a pet friendly hotel if you are not prepared to deal with actually having pets in your hotel. Or hire staff that are prepared to either a. deal with pets or b. hire a crew that works evening hours!! I have relayed our story to many people who are as equally grossed out as I am...still gives me the shivers thinking about it. Needless to say, I will not stay at another Staybridge...anywhere!! Even without my dog.
October 25, 2013
Rated 1.0 out of 5.0 by ukfaffa Plastic plates and a Manager that knows better than his clients
I was obliged to write a review based on my experience here. I was forced to move hotels on this visit since there was not meeting area available. I ended up paying an extremely high rate to be sure that I had a private room with meeting area. The initial service was pretty good with the receptionist quite helpful and friendly. My problems came at breakfast when I was unhappy with the standards. The breakfast was served on plastic plates and cutlery only ! On checking out I asked to see the manager to pass on my thoughts that maybe this should be considered for a hotel that charges the rates it was and claims of a higher standard. The response from the manager was that I was wrong on all fronts ! His claim was that the rate was very reasonable and that there was a choice of dinner plates . I expect to have a voice and have my complaint listened to - hence placing it here again so that others understand what to expect when you call for the manager !
October 19, 2013
Rated 5.0 out of 5.0 by Armsjs Comfort and Quality
I had a very pleasurable experience at Staybridge suites Mississauga. Room was perfect, front desk and staff was pleasant and my food was delicious. I would recommend this hotel to business individuals or if you are coming into town for the night or weekend. 20 min drive from downtown Toronto was very convenient.
October 17, 2013