Rated 4.8 out of 5 by 152
Rated 1.0 out of 5.0 by Hammmer Beware Federal Employees and Military
This hotel does not honor the Government rate. I stayed at this hotel the last week of June and when I checked in had a hard time convincing them the GOV rate was lower that what they were willing to offer it at. Before I checked out I made reservations for the following week at the same rate, so I thought! When I tried to check in last night they would not honor the government rate. I was told their government rate fluctuates and that it was higher this week. The manager said I would have to book online if I wanted to try and get the GOV rate. I asked why I was able to get the rate the week before without booking online and was again given the excuse of fluctuating rates. I then asked if they wouldn’t mind helping me book it online where I could get the government rate. The manager said she could not help me do that. I drove across town and was granted the government rate at the same brand hotel without having to book online. By the way hotel managers, if you want to see what the government rate that we get reimbursed at, look at GSA per diem rates. They don’t fluctuate. I do not recommend this hotel for Federal Employees. It’s not worth the hassle. Dont give us the run-around. Just tell me you dont honor the government rate!!
July 1, 2014
Rated 5.0 out of 5.0 by Becky C Prattville Stay
Enjoyed my stay. New facility, clean, friendly staff.
July 1, 2014
Rated 5.0 out of 5.0 by SouthernMissFan Great Hotel
This hotel is very clean, and comfortable. I enjoyed the variety of HBO channels to watch even though I was not in the room for long. I did have to call to get directions because my Garmin GPS did not have the street in it's data base. But the staff gave me good simple directions. Quick access to I-65, so I could get to the Renascence Convention Center in a short drive. Overall, I would rate this stay very highly. And I recommend others to go and have a Great Experience as well.
June 27, 2014
Rated 5.0 out of 5.0 by Rookie50 NICE
Great place to stay. We played for a while and had dinner in the room. Very comfortable place. GREAT staff... Fun place... We will stay again!
June 23, 2014
Rated 5.0 out of 5.0 by Tidegal Comfortable bedding and friendly staff
Great pillows, soft sheets, clean room and all in all a very enjoyable stay in a safe environment!
June 18, 2014
Rated 5.0 out of 5.0 by clcp2000 very nice
When we travel we look for well kept hotels and genuine friendliness. This hotel met this fully. Our favorite part was the staff.
June 18, 2014
Rated 5.0 out of 5.0 by union Family of 6 Excellent hotel
Sharon at the night desk was awesome. Room Was very clean and very up to date. I cant reccomend this enough!
June 17, 2014
Rated 5.0 out of 5.0 by Klp75 Excellent Service
Excellent service! Reservations were easily made. Very clean. Staff was very nice and helpful! Awesome breakfast!
June 15, 2014
Rated 5.0 out of 5.0 by Chet66 Clean and Neat
Excellent Customer Service. Only thing I would have liked to have seen was a bit more variety for the breakfast.
June 13, 2014
Rated 5.0 out of 5.0 by cindi67 Wonderful Stay
First and foremost, the check-in was fast. The overall hotel was super clean. The staff were very polite, courteous and helpful. My room was excellence and the bed was comfortable. Although my stay was business, it was an enjoyable one and to come back to the hotel after work to relax and unwind for the night...definitely a super plus. The hot fresh coffee to start my day hit a home run every time. In a nut shell, my total overall experience was EXCELLENCE!!!
June 11, 2014
Rated 5.0 out of 5.0 by caychlojo Great stay with great beds
The hotel stay was pleasant and the staff was very polite and friendly. The only two complaints were hallway noise (a towel rolled and placed at the bottom of the door and the A/C running helped) and the complimentary breakfast. While the breakfast is convenient, the "hot" portion of the breakfast is about the quality of something you would find at a convenience store. The pancake machine is awful, but the coffee was great and there is a nice selection of cold breakfast items. I would stay there again.
June 10, 2014
Rated 5.0 out of 5.0 by Kibby11 Newness of property
The property appears the same as it did on opening day, which may have been over a year ago. I have stayed here twice in the last six months on my trip from FL to MO. Each stay was of optimum pleasure
June 5, 2014
Rated 4.0 out of 5.0 by Delighted2 Hooked on HI Express!
This was my second stay at HI Express. A retired higher ed executive, I did not rate Holiday Inn among my first choices, however now that I am traveling on my own dime I have become more cost conscious. My niece was recently married in Texas and the family stayed at the HI Express in DeSoto. It was an excellent experience so I had no problem booking this stay in Prattville again for a family event (on my husband's side). The two hotels were very similar in decor, amenities and service. Both had a great breakfast menu, but I must admit Prattville's was slightly better because they offered bacon one day. The rooms were great:: clean, well equipped with mini fridges and microwaves, comfortable beds with clean, modern bedding, and bath. Prattville also had the best location. Nearly every imaginable shopping and dining establishment was within walking distance. The view was also excellent overlooking a golf course. There were only two negatives to my entire experience, 1. the doors slammed constantly and loudly beginning as early as 7:30 or 8:00 AM making sleep and rest virtually impossible. I complained to the front desk after breakfast and was informed that a sports team was staying there and that they would ask them to be more sensitive to other guests. The noise did not repeat on the second morning, but I believe that the door situation is possibly a construction flaw. No such slamming took place in DeSoto.
2. I was not greeted or acknowledged as a IHG Club member in Prattville. In DeSoto staff regularly acknowledged and thanked me for my membership. Also, the breakfast area was not kept as clean in Prattville. I had to search for a clean table to sit and eat. Not so in DeSoto. Perhaps Prattville needs to engage in further employee training. None-the-less, I will definitely stay here again and refer the hotel to friends should the occasion arise. HI Express delivers great value and comfort with this brand. Despite the aforementioned negatives, I am sold on HIE.
May 14, 2014
Rated 5.0 out of 5.0 by Cap77 Great location and comfortable bed
Great location for the hotel. The stay and bed was comfortable. Only probably I have with the hotel is the staff at front desk wasn't friendly at all. They have to remember guests that stays actually sign there paycheck.
May 10, 2014
Rated 4.0 out of 5.0 by nnoc Our favorite hotel in the area. Always make sure we stay here when we are passing through the area.
The staff here are always extremely helpful and very, very friendly. We are always very comfortable at this location.
April 10, 2014
Rated 2.0 out of 5.0 by Let Down for us Not as nice as my other stays
Disappointed ...!! my room smelled and the sheets were dirty and found hair on them ...
March 31, 2014
Rated 3.0 out of 5.0 by jcreek Wrongly Priced
When I stopped and asked for a room the hostess said there was 3 room left. I said I had a coupon and was told that she couldn't accept a coupon with only 2 rooms left. But I said you just said you had 3 rooms left. So she said I had to pay full price and don't think she gave me the senior discount on that. I will not stay at this motel on my next trip through Prattville.
March 20, 2014
Rated 5.0 out of 5.0 by Musselhead Very nice
great experience and look forward to returning a return stay
March 15, 2014
Rated 5.0 out of 5.0 by Sonny38133 5 Stars for Everything
Wonderful, wonderful, wonderful, wonderful, wonderful!!!!!
March 13, 2014
Rated 5.0 out of 5.0 by Ann Marie O Make this HIE a regular stop!
Beautiful views of the Capitol Hill golf course, shopping and restaurants within walking distance, as well as the friendly, helpful staff make this one of our favorite Holiday Inn Express locations! Charles welcomed us as we unloaded our car and offered to help us in with our heavily loaded luggage cart. What a nice guy!
March 12, 2014
Rated 5.0 out of 5.0 by AZEZ 3 times makes it better
3rd time staying at this facility last year and a half. This has become a regular stop heading south for the winter and return. This facility is not only perfect but the adjoining options for food, shopping, entertainment is outstanding. All within less than a mile. Highly recommend this HIE.
March 12, 2014
Rated 5.0 out of 5.0 by TaxGirl0422 Enjoyed my stay & great service!!!
Highly recommended!!! The Customer service was Great!!!
March 6, 2014
Rated 5.0 out of 5.0 by ApplePatty Great Girls Weekend Out
My wife's stay was super relaxing and just plain fun. It was her weekend to visit friends, enjoy their company, but not be a burden as a "guest" in their homes. The Prattville South Holiday Inn Express was the best alternative; she loved the location, comforts and great service!!
March 4, 2014
Rated 5.0 out of 5.0 by Schraz New and amazing!
Wonderful new property. Very modern decor. The only issue, and this applies to all IHG properties, is that the room doors slam shut loudly. It creates a lot of noise in the hallway. Would be nice if the maids would prop open the door when cleaning, versus opening and closing (slamming shut) the doors.
February 27, 2014
Rated 3.0 out of 5.0 by Jbheadley1 Room was great.
The room was great. The check in and out went without a problem .
The night before I ask what time breakfast was over. They told me 9:30. When I came down at 9:10 to eat there was hardly anything out the bacchante pancake machine was turned off and cooling down. When I ask could they get something out. They went to the individual overseeing the breakfast and her attitude was horrible. I left and went to a restaurant to eat.
February 27, 2014
Rated 5.0 out of 5.0 by TBird55 Clean and user friendly
The hotel is very clean and comfortable. The staff was friendly and helped to make our stay enjoyable. The breakfast helps to get the day off to a good start. I would definitely recommend the Prattville Holiday Inn Express.
February 26, 2014
Rated 5.0 out of 5.0 by 62mike Great Location
The hotel is located in a great location and the staff does a great job in taking care of you while here
February 12, 2014
Rated 5.0 out of 5.0 by DerbyTop Great Hotel in a Great Location
Hotel is located right next to plenty of shopping and restaurants. RTJ golf course is next door. Downtown Montgomery is located just 10 minutes down the road.
January 28, 2014
Rated 5.0 out of 5.0 by JoAnnemm Very clean and quiet
We love staying at this Holiday Inn Express. It is close to
restaurants and the view Is awesome. The staff is very helpful and the rooms are very clean. We'll be back again.
January 8, 2014
Rated 5.0 out of 5.0 by GolfKingRichard Great Hotel
Beautiful new hotel next to the Robert Trent Jones golf trail course. Also close to new shopping center,bars and resturents. Could use better signage on Highway as street sign is small and hard to locate. Will stay there again.
January 7, 2014