Rated 4.2 out of 5 by 225
Rated 5.0 out of 5.0 by ladyBon hotel great location
I have stay here at this location for the past five years. Clean and great food, close to the casino and canal street. Don't need a car when staying at his hotel. Good exercise walking . If you need directions the staff explains well.
July 17, 2014
Rated 1.0 out of 5.0 by Pop Tart Comfortable bed
Comfortable bed only Room was dirty, had to call front desk 3x in one day just to get clean towels. We stayed 6 nights and their idea of light housekeeping is all wrong
July 14, 2014
Rated 5.0 out of 5.0 by cbrown133 Great Service all around!!!!
I really enjoyed my stay there.....everyone was so helpful and they really took care of me and my family......the front desk is amazing!!!
July 2, 2014
Rated 2.0 out of 5.0 by KelCSquirt Would not recommend.
Price left much to be desired. Poor functionality of wifi, toilets, air, bed, etc. Proximity to attractions a plus, but will not stay here again.
July 2, 2014
Rated 3.0 out of 5.0 by mdlf Comfortable but misinformed booking
Nice hotel, great hot breakfast. But discrepancy between booking and actual accomodations. Please be careful when booking your room/suite regarding sleeping accomodations, actual check-in/-out times, and available space in parking garage.
July 2, 2014
Rated 4.0 out of 5.0 by merch_mom Clean, comfortable facilities
Everything was clean and comfortable at the hotel.
We didn't use the pool, but I don't think I would have wanted to. It looked a little green. I didn't see anyone ever in it.
The staff were nice and polite.
The beds were very comfortable.
It was nice and quiet in the rooms.
June 29, 2014
Rated 2.0 out of 5.0 by Bhart1584 Poor Service
we checked in on the 14th, right before 7 pm. When checking in there appeared to be a problem and the desk clerk radioed someone about our room and the response I heard was that they would be done cleaning it in a few minutes.
The next morning (Sun) when I went to breakfast at 9:30 am, there were no meats available on the complimentary breakfast bar. I looked into the kitchen area where the door was opened and asked when they would be bringing some more out. The lady told me they weren't making anymore. I asked her about the plate of bacon sitting on top of the oven thingy and she said "that's for us" and moved it where it couldn't be seen from the open door.
There was no coffee at all during the day after breakfast. No pots even out let alone none in pots.
On Sun afternoon about 4 pm I checked my bank account online. There was the pending $25 fee I was told about (for incidentals) as well as a pending fee for $104. After our meal we walked back over to the hotel and I asked the clerk about it. The first girl I talked to didn't know couldn't figure out why it was there when she looked it up. The second looked at the screen and said I was being charged because our free hotel nights were not fully covered by the points. I told her that I had received no communication to this effect from IHG and even pulled up my confirmation to show her. Instead of looking at it she told the first female "Whatever, just credit it back." Then walked off. Apparently the first girl couldn't get it to credit so she called the second one back. while she was there, I again asked about the charge. She then told me about the fact that their hotel had recently been renovated and because of this the computer system was charging people. It happened all the time and they would just credit my account back $100 dollars. I mentioned to her that it was actually $104 and her response was "Yeah, whatever, that amount."
On Monday at 8:40, I went down to breakfast, and they were again out of meat product, and I had to ask twice and wait about 10 minutes before they brought anymore out.
And on Sunday, when I went to breakfast (at 9:30) one of the elevators was not working. We left the hotel some time between 11:30 and 12, and it still wasn't working. People were getting on the elevator and riding it up just to go down. (like on the cruise ship) It was a half hour before we were able to get down from the 18th floor on the elevator. The couple waiting with us and their dog waited longer than we did because of how packed it was. I went to the front desk to let them know about the people riding up (I don't know what I really expected them to do, but I thought they should know) the person's response was "Yeah, we've already gotten a lot of complaints about that."
June 27, 2014
Rated 5.0 out of 5.0 by mkpohls Large suite convienient location
I stayed at this hotel for a conference at the convention center, but it is in a great location to enjoy the French Quarter as well. I was pleasantly surprised at the size of the room and especially the kitchenette with a full sized refrigerator and a dishwasher. I will plan to stay here again when back in New Orleans!
June 27, 2014