Rated 4.3 out of 5 by 162
Rated 4.0 out of 5.0 by Splendora great hotel.....meals need improving
The rooms were great. Parking is tight, tight in the garage....if you have to pay for parking, just park across the street in the lot. Their free continental breakfast needs improving.....hardly any fresh fruit, constantly out of plates and silverware.....not enough room to sit down. We actually had to eat in one of the lobby rooms with 2 small children, because there was nowhere to sit in the dining area. People had to go outside to eat in the pool area. We were "scolded" by one of the staff and told that our area was not for eating. Also, the free social meal on Tuesday through Thursday needs a little improvement. I know it's "free", but it is an amenity.....needs to be great. They served hamburgers and hot dogs one night, and there was NO mustard. Everyone was shaking their heads. The other night was wings and pasta salad....never saw the pasta salad. There was enough to make a green salad, though.....but the staff could not keep up with the demand for wings. Again..............nowhere to sit. It's a clean hotel and only a few blocks from a trolley stop. It is quiet, which you wouldn't get in the French Quarter. It is on the same street as the Dome if you are going to a football game. There is a great café next door, and you are about 2 blocks from a large restaurant.
August 21, 2013
Rated 5.0 out of 5.0 by Carol42 great choice for New Orleans stay
I was very pleased with the size of the room and the furnishings. The hotel is very close to everything and the staff was very helpful. I will definitely come back.
August 19, 2013
Rated 5.0 out of 5.0 by YBLP GREAT staff and room amenities
We got in late and was helped by nite clerk Mark. He was the best!
Our room was very comfortable and the beds were superb. The area was great for walking distance to FQ. This was a great Staybridge experience.
August 19, 2013
Rated 4.0 out of 5.0 by HavePassportWillTravel Almost perfect..
We really enjoyed our stay at this hotel. The location was perfect, the staff was very friendly and attentive, the suite was very clean and modern, and free Wifi was a great perk. Some of the downsides were the outdated exercise equipment with frayed cables in the workout room within the hotel, the lack of dumbbells, and the pool area with no clean towels at 8 o'clock in the morning which is the time that the pool is scheduled to open. The evening reception was good also, except it is scheduled to end at 7:30 p.m; we arrived at 7 p.m. on the first night of our stay and there was no food left and none was restocked. We were sure to get there earlier for the rest of our stay. Lastly, during the evening reception there was no access to the juice dispenser, so the only options you had were the wine or the soda machine. It would been nice to have access to juice if you don't drink either wine or soda. They did however, make tea and coffee available all night long. Finally, if you have an early check in or late check-out, they will hold your bags for you free of charge and assist you with transportation needs. Overall, I would stay here again and I would recommend it, especially for families.
August 18, 2013
Rated 4.0 out of 5.0 by dani34 Very good stay at a reasonable price in a great NOLA area
We enjoyed our short weekend in New Orleans at this hotel. Location is great, lots of things within walking distance and the staff were all very friendly. We would definitely stay here again.
August 18, 2013
Rated 5.0 out of 5.0 by jaym66 Good location clean room
Hotel was clean with large rooms and friendly staff. It was in a good location. Only negative was poor WiFi.
August 17, 2013
Rated 5.0 out of 5.0 by jkmitchell25 Great
My fiance and I visited New Orleans for the first time. All I can say is it was great no complaints. They even called me to let me now my room was ready and I could come check in!!!! The front desk person was very sweet and courteous. We are already planning another trip back!
August 16, 2013
Rated 4.0 out of 5.0 by Cajunboy Great Hotel but, They need more Luggage Carts
One of my favorite Hotels but on the day we left we had to haul our luggage (and we had a consideable amount) down to the Lobby without the aid of a luggage cart. That wasn't easy as it involved multiple trips up to our room. Recommend the Hotel buy more carts and put signs on them asking patrons to return them to the Lobby when they are finished using them.
August 15, 2013
Rated 4.0 out of 5.0 by NOLA2013 Great price
Had a very nice stay at the Staybridge in NOLA. Facility was clean, the staff was friendly,and the price was very good compared to competitors. Location was perfect...we never needed our car. One downside was the cost to park the car each night. Next time I will park in a local lot for less. Other downside was the small pool area. (And the pool looked like it could use a serious cleaning.)
August 14, 2013
Rated 5.0 out of 5.0 by Jwillis4 Will stay here every time I am in New Orleans
The hotel was great!! The room was extremely comfortable and we had an excellent night's rest. The bed was very comfortable. Hotel pool was small but very relaxing. The hotel provided a large breakfast with several different items to chose from. Parking is convenient and right across the street from the hotel. The hotel was easy to find and has a great location near many attractions. I will stay at this hotel each time I travel to New Orleans!
August 14, 2013
Rated 2.0 out of 5.0 by Camila Long stay - no cleaning
I stay at the hotel for 6 nights in July 2013. The hotel is OK for the price. The only problem we had is that they never cleaned the rooms or changed the towels. To stay for 6 nights in a hotel without cleaning service is not OK. If I had known that, I would have chosen to stay on a self-catering apartment.
I did complain on a daily basis at reception and they always had the same reply: "We will send somebody straight away". That never happened unfortunately.
Camila, United Kingdom
August 12, 2013
Rated 5.0 out of 5.0 by Soulsteppers Best hotel stay ever!
I brought my Drill Team to New Orleans for a parade & competition, we stayed 2 nights Aug 5 & 6th at Staybridge Suites & everything was great! The clean comfortable rooms are like home away from home, helpful friendly staff, decent breakfast, free social evening reception tues-thurs, nice pool, everything's in walking distance including Harrahs Casino! We absolutely loved this hotel & will stay here again for the Mardi Gras! 100% RECOMMENDED!!!
Warning: Our van was too big for the hotel parking, so we parked in lot across the street & got a boot with a $90 removal fee plus $35 per day to park "just beware"
August 12, 2013
Rated 4.0 out of 5.0 by lesasea Nice place
We liked staying here and we got the room for a great price. It was a HUGE room with a king bed, kitchen, full size refrigerator and a small stove top for just the two of us. If we had known, we would have gotten groceries before getting into the city and made a few meals. The complimentary breakfast was a nice bonus as well. I would stay here again. The location was just outside of the French quarter so you didn't feel trapped in the small streets.
August 12, 2013
Rated 5.0 out of 5.0 by Ronnie513478 Great Room. Spacious. Breakfast was free. Awesome.
Great Room. Spacious. Only down side was the cost of parking. But being downtown, it's expected and no different than other hotels in the area. Just consider the extra cost when booking the room. At least they provide a place for you to park.
August 12, 2013
Rated 4.0 out of 5.0 by Adjust53 Almost great
Great looking room but the microwave turntable did not work.
August 8, 2013
Rated 3.0 out of 5.0 by dallasgary Good location. Nice large rooms, but poorly managed
This was a good value for 6 people and a small dog, and the location was very good. Overall we enjoyed our stay, but we were disappointed in the maid service. When we got to the room I noticed one of the toilets was not very clean, and the whole bathroom smelled of mildew. We were able to get the shower curtain changed and the bathroom re-cleaned the next day, and that resolved that issue, but apparently that was our daily maid service. So when we got back from the French Quarter and wanted to take showers that night we didn't have any clean towels. We called and asked for some, but they didn't show up. The next morning when we were trying to get ready to leave, we still didn't have any towels and called again. I finally decided to walk the halls in search of a maid cart, and when I finally found one five floors down she would only give me 2 towels; and made it very clear that I was lucky to get any from her. All in all a good place to stay, but management needs to put processes in place that will keep the little things - that can have a big impression - from being missed.
August 8, 2013
Rated 4.0 out of 5.0 by Laila20 Clean and Comfortable
Room was clean and comfortable. Loved the mini kitchen which had micro, stove, dish washer and frig. Bed was very comfortable. Hotel is walking distance to Bourbon Street, French Quarters and French Market and 2 blocks from street car. Free breakfast is a typical breakfast but was good. Swimming pool was enjoyed by both adults and kids. Nice sitting area by pool, Exercise room is small but decent and clean. Staff was great. Corrine and Brittany suggested restaurants and gave directions to where ever we needed to go. Only disappointment is I had to call for clean towels and the garbage to be picked up but they came right away.
August 7, 2013
Rated 5.0 out of 5.0 by Rburton1030 Best experience at a hotel!
The service from the desk staff was wonderful! The young lady at the front desk (I think her name was Andrea, but not entirely sure) was helpful with all of my questions and very welcoming.
The room was enormous, especially for the great price I paid. I had a room overlooking the front of the hotel and it was fantastic. I continued to stay at hotels all week long as I went East on a road trip, and I have to say that this was the best experience by far!
August 6, 2013
Rated 5.0 out of 5.0 by Rich2000 Great Location
Great place to stay. Very nice staff. Located near French Quarter and Super dome. Near great restaurants.
August 5, 2013
Rated 2.0 out of 5.0 Disappointment
Well, how can a Hotel management think, that 17 floors of Rooms will fit into this small breakfast room? Every day full, every day almost fighting for the food, noisy and no atmosphere at all.
The only highlight in that Hotel is the always helpful and friendly Concierge Myra
August 4, 2013
Rated 4.0 out of 5.0 by Rick1963 Good experience overall
This hotel was clean and reasonable, but we could not get in our room until nearly 45 minutes past the guaranteed time of 4pm.
August 4, 2013
Rated 5.0 out of 5.0 by LHolley312 Highly Recommended
This hotel was an excellent choice for me and my family. From the time we arrived to the time we left, we were very impressed. From the hotel staff, to the cleanliness of the rooms we could have not chosen a better place to stay. We arrived too early to check in, but the staff let us store our bags until it was time for us to check-in.
August 3, 2013
Rated 3.0 out of 5.0 by winns05 Great room horrible service
The room I had was really nice but some of the people with me had several problems and had to move rooms. Breakfast was horrible. They were out of a lot of things and u had to cook ur own waffles. I could have done that in my room considering I had a suite. Would not stay here again unless I had to.
August 3, 2013
Rated 3.0 out of 5.0 by DMeskin Way too hot
The room was nice but the hallway was cooler than the room. The room would never get cool the entire weekend. I called to the front desk, they said they would send someone and I never saw anyone, but didn't stay around and wait.
The phone in the room was inoperable. I had to call the front desk from my cell phone.
August 2, 2013
Rated 5.0 out of 5.0 by Chuckspad Clean, comfortable and great location
We really enjoyed our stay, even it was only for one night. Great location between French Quarter and Cruise ship terminal.
It was nice waking up and being able to see the river and our Carnival ship from the room windows, great view. Nice clean room and courteous staff. For breakfast, get there early as items do go fast. Good food though.
July 31, 2013
Rated 4.0 out of 5.0 by Shontea40 Great Customer Service from Corrina
Corrina is a great asset to this hotel and hope she is recongnized. She went above and beyond in a genuine way. Its so hard to find outstanding customer service such as this these days.
July 29, 2013
Rated 5.0 out of 5.0 by MGYSGT86 One of the Best
Family stayed here on a recent trip. Spent many nights in hotels throughout the south. This was the best of them all. Staff was great beginning with our upgrade as a IHG member. Front desk clerk addressed us by name each time we passed the desk. Food was excellent, room great, location perfect, and free parking was icing on the cake. Would stay here on any future trips to NOLA.
July 27, 2013
Rated 4.0 out of 5.0 by Chellie Great Location!
Hotel was very nice. Staff was very pleasant and helpful.
July 26, 2013
Rated 3.0 out of 5.0 by Mutinyct Observations about our stay and the parking
Two complaints: The room smelled like some kind of room deodorizer was used to mask the stench of cigarette smoke, and it was most definitely not a pleasant odor. We were only there for one day, so just suffered through it. The main complaint I have is the front desk did tell me to park across the street at the public lot, and to display the ticket on my dash. I followed instructions, but the next morning, I went to car around 7 to put something in car. Unbeknownst to me, when I opened the door, the wind blew the parking ticket over, and when I returned to car around 8, the attendant was standing there, and informed me my car had been booted for improperly displayed ticket. I could tell he had just done it, and assumed when he actually saw my valid ticket, he would remove the boot. But no, he charged me $31.50 to remove the boot. Aside from the extra money for parking and the inconvenience, this was very embarrassing, since there were lots of people leaving at the same time. So, be careful with your ticket at this parking lot. My complaint about the hotel is that even though the front desk gave me good instructions on parking, the clerk failed to mention to make sure the ticket was visible at ALL times. Anyway, GRRRR!!! So frustrating!!!
July 26, 2013
Rated 4.0 out of 5.0 by volschevy Exceptional Service
I recommend this hotel for anyone visiting New Orleans, It is close to everything you would want to do while visiting and the staff is exceptional. Monique, at the front desk, went above and beyond making our stay enjoyable. As we would leave and return, she would always greet us and would greet us by name. This made us feel right at home. If we needed anything, a staff member was there to meet our needs in a timely fashion, The hotel rate was reasonable and the free breakfast and snacks were good. The common areas were also kept clean. The only downside was the $33 a day parking fee which I felt was steep but parking was hard to find anyway. The staff needs an "atta boy" as they were very nice and accommodating. Thanks again Monique!!!!!
July 23, 2013