Rated 4.2 out of 5 by 317
Rated 5.0 out of 5.0 by Philzhowze Had a great time!
I was a Katrina responder, and this was my first trip back to NOLA since the storm. This hotel was a great place to stay. VERY central location, close to the French Quarter and many attractions, and the hotel restaurant was superb. Rooms and hallways were spotless and the check in desk was staffed with true professionals who went out of their way to welcome us. Will definitely be back!
December 3, 2013
Rated 5.0 out of 5.0 by Linda28 Wonderful experience!
We chose the first hotel we approached in the wee hours of the morning. We were greeted and assisted by friendly staff. This is an older building, but very well maintained. Our room felt like 1960-70's high-end ... very cool. Carpet was clean and bathroom tile was clean (I'm slightly neurotic when it comes to floors). The Warhol art was cool. We had a balcony, which was cool. The bed was comfy. The fridge was VERY cold ... it took a while to get it to the right temp #some of our stuff froze), but that is NOT a complaint. It was a short walk to the Dome and a few more blocks to some great eateries. All in all, if you want classic chic accommodations, you'll find this hotel very much to your liking!
December 1, 2013
Rated 5.0 out of 5.0 by BettyPonchosMom Excellent experience at your hotel
All staffers were knowledgeable and very helpful, even at 4:30 in the morning. Restaurant food was very good, wait staff responded fast and with good attitude to our special requests. Was great to have your staff call a taxi for us in the early morning. Only negative was hard pillow, but I may have mistakenly used your firm pillow, not the well labeled soft pillow, and I was anxious about getting to the train statin early, so the lack of sleep was more my issue than a hotel issue. I would definitely stay at this holiday inn again and would recommend it to family and friends. Thanks for a great stay in New Orleans!
November 27, 2013
Rated 2.0 out of 5.0 by HMBreath AAO Conference Stay
I have just returned from AAO in New Orleans and wish to provide some feedback about our Holiday Inn Superdome experience.
I am an avid traveler and found the property, location and service at the hotel to be sub-standard and greatly dissatisfying. Upon checking in and going to our room, we realized that the space had a strong unpleasant musky odor, not suitable for a short stay. By the way, when checking-in we were told that the hotel was full; however, when I called and complained about the room’s unpleasant odor, without hesitation, the Front Desk Manager, immediately changed our room to another on a different floor.
After visiting the other room, we moved there. Though a better smelling room, we noticed that the ceiling paint had bubbles, indicating water leak. Furthermore, the bathroom door was warped and would not close without great force and noise. We also noticed a “do not disturbed latch” on the door which we used and the following morning, had great difficulty unlatching (a most uncomfortable and stressful experience). We were stuck for about 15 minutes struggling to get the latch and door opened. We hesitated calling the front desk as they most likely would have had to break down the entire door to get us out. Fortunately, there was not a fire as we would have had serious problems. We mentioned this to the front desk; however, it was not addressed during our stay.
The first morning while being seated for breakfast, we were involuntarily lead through the dining room to a back room with unattractive undressed tables. The dining room was not full so being an Ambassador Intercontinental member, I thought we were being lead to an exclusive breakfast room; instead it was a “back-of-house” room. This room looked more like a place set-aside for hotel staff or vendors.
The other very unsettling matter was the undesirable location of the property. This hotel is located off the beaten path in the less desirable part of town, away from the safer tourist areas of New Orleans. Monday evening, we walked from the hotel to Bourbon Street to find dinner and passed lots of abandoned building with some undesirable folks simply handing-out along the way. My fiancé, while walking during the day, from the hotel on Loyola to Canal Street, was followed by a vagrant male. Fortunately, she was astute and brave enough to sense being followed and made a sudden about turn to let the perpetrator know she was on to him, causing him to stop and change his pursuit.
The bottom line is American Academy of Ophthalmology members and Exhibitors are respectable successful people who should not be placed in such a sub-standard hotel facilities and in such a bad/undesirable side of any city. I hope you will seriously take this under consideration when planning future conferences. By the way, I heard similar complaints from other attendees who stayed at the same property. Needless to mention that my Australian associates who traveled here, had similar accommodations at the same hotel for twice my cost. Why would this be? In all fairness, there were a few hotel workers who treated us nicely and we appreciated their good service.
November 22, 2013
Rated 5.0 out of 5.0 by Danno6996 Just got lucky
Cancelled 2 reservations to get this one. Location was excellent! View from the balcony was great! Room was spotless! Shower was awesome! I definitely would recommend Holiday Inn to anyone who wants to stay walking distance from all the action. We were an 8 minute walk to the Superdome. 15-20 minutes from the casino and Bourbon Street. Need I say more? Just pick up the phone and call 1-800-awesome! That's my story and I'm sticking to it!
November 20, 2013
Rated 4.0 out of 5.0 by Checksix Friendliest staff since long
We had chosen this place because of its nearness to the French Quarter. It turned out to be easy to find and access.
The friendliness that we were encountering entering the place and during the stay was unprecedented. That applies to every single person of the staff that we had to deal with!
We enjoyed the the first evening in New Orleans and were looking foreward to a good night sleep. Here it turned out to become a bit frustrating.
Although the beds were matching a good standard, so didn't the accoustic insulation of the rooms windows - it's single glas only and being so, not apropriate to the adjacent steets noise level.
This circumstance is just such a pity and I can just hope it will be fixed soon to make this hotel a highly recommendable place.
November 18, 2013
Rated 4.0 out of 5.0 by Char68 Accommodating Staff
The staff were exceptional!!
Scott your hurricanes were by far the best!!
November 17, 2013
Rated 4.0 out of 5.0 by PCCONNECTION1052 "Enjoyed"
The location was nice. Walking distance to Super Dome, French Quarters and Bourbon St. just park your vehicle. The room are spacious and very clean. "Will come back again!"
November 16, 2013
Rated 5.0 out of 5.0 by Cindy92 Clean room and accommodating staff
Being in New Orleans for a conference, I arrived early and left after check out times. The staff was able to give a room when I arrived and held my bags for me after I checked out. The staff was very polite and I felt safe in the hotel. They recommended a fantastic restaurant as well. My room was by the elevators yet was quiet. Friday night was loud on the street, but this was not the fault of the hotel. My only suggestion would be a soda machine on each floor. I could get ice and snack food if I wanted late at night without leaving the floor, but I did not find a drink machine. Overall excellent service and staff. Thank you!
November 16, 2013
Rated 4.0 out of 5.0 by bk1210 happy at holiday inn
I love the Holiday Inn it was clean great location to dome will stay at this hotel again. I just think the price should have included breakfast at least
November 16, 2013
Rated 2.0 out of 5.0 by ta36 Not worth the price
The location was great, but rooms were not very clean. Carpet was old and stained. Not what I expected for the price. Don't recommend this hotel.
November 15, 2013
Rated 4.0 out of 5.0 by DGARBO Good value for your money. Very good customer service. Sept28 to Oct4 2013
Location is not too bad, area is definitely dicey after dark. Parking is EXPENSIVE if you don’t get a card from the front desk prior to parking there, there is nothing they can do to adjust the amount afterwards, a vehicle was broken into while it was parked in the parkade during our stay there so I’m not kidding when I say it can be a dicey area after dark.
Food was not very good in the restaurant though they do make a very good club sandwich. Other then being convenient I’m not sure I would pay the extra cost for the breakfast if we booked there again.
The bar is SO expensive for any sort of beverage in comparison to The French Quarter or even just buying your drinks down the street and bringing it back to the Hotel.
Had an issue when checking in, our prepaid poolside rooms were NOT reserved even though we were in the computer. Patrice was able to rectify it. One room had an OVERPOWERING STENCH of mothballs. Another of our rooms was next to the 24hr gym & a couple times we woke up from the sound of someone running on the treadmill at 3AM, another night someone turned the gym room TV up full blast so we went & unplugged it rather then calling the desk.
After we arrived home we found we had been charged for one night on our Credit Card even though our rooms had been prepaid, Sue rectified the issue for us. All in all it was a pleasant trip with just minor issues and we would stay here again next time we return to NOLA.
One downside is that it is a non-smoking hotel but being poolside we sat on the deck when not out touring,on every occasion people from the higher rooms would toss lit cigarette butts off their balcony and onto the pool deck , we did inform security one night but honestly there isnt much they can do other then leave ashtrays on the balconies for people who intend to smoke.
November 9, 2013
Rated 4.0 out of 5.0 by Dental101 Comfortable bed and modern look.
The stay was good and we had everything we needed.
Only thing we would like to see added is a Continental Breakfast included with the hotel room.
November 6, 2013
Rated 4.0 out of 5.0 by MarylandErnie Street noise even on 16th floor
The location is great and the hotel is good. I thought it was a little expensive because of a number of events in town. I couldn't close up the ironing board after using it. Also, the toilet is located halfway under a shelf and the lid impinges on the shelf so that you cannot leave the lid up without holding it. This is a problem for men not for women. One of the phones in the room did not operate. I was there over a weekend and there was a lot of street noise. The bed was very comfortable.
November 6, 2013
Rated 5.0 out of 5.0 by bam41 great experience
I would definitely come back to stay during future travel.
November 5, 2013
Rated 5.0 out of 5.0 by BigEasy1 Friendly and helpful staff
The folks that work at this hotel go above and beyond to make your stay a special one.When we come back to the Crescent City, this hotel will certainly be my first choice.
November 1, 2013
Rated 5.0 out of 5.0 by MissRHS1965 Great location, renovated, clean & comfortable
I had stayed there some years ago and enjoyed it. However, the newly renovated hotel is sensational. It looks and feels great and the staff and service were excellent. I had not trouble with the travel agency voucher that was provided for the stay. The hotel staff knew exactly what to do. They had all the information and my room was ready and waiting. I stayed at this hotel upon arrival in New Orleans and before my departure back to Los Angeles. Both times were pleasant and comfortable. I would certainly recommend this hotel for travelers and I will stay there again anytime I'm in the area. Great location.
November 1, 2013
Rated 3.0 out of 5.0 by rdtsb Learn Customer Service!
When I checked in I wanted to pay for my entire stay in cash. I was told that I could not do this because they had already authorized my card. I worked at a hotel front desk for 2 years! I know they were lying. My guess is the girl hit check in before asking what my method of payment would be, and instead of going through the hastle of contacting my bank for a release of authorization it was easier to say it just couldn't be done. Once I got in my room it was stifling hot. I fooled with the AC nothing happened so I contacted front desk they said maintenance would be right up. I seen a cord sticking out from the AC Unit, and when i bent down to look the AC Unit just wasn't plugged in. I then went to take a shower in a bathroom that looked like the tub was never cleaned. There were atleast 5 pieces of hair on the shower wall and in the tub. Later that night I called down for an extra blanket, which I was told by guest services why dont I try turning off the air condition. THAT RESPONSE WAS RUDE AND UNACCEPTABLE. That agent's job is to send someone up with what I ask for not to give her opinion on what I should do. I really could overlook the AC being unplugged and the hair in the tub, but your front desk/ guest services are very RUDE. Again i have been in their shoes, I worked at one of the largest hotels in New Olreans for 2 years, which was sold out majority of the time. I know the situations they face on a daily basis, but they need to get a better control on their attitudes or find a different job because customer service is not for them!
October 30, 2013
Rated 5.0 out of 5.0 by susie23 great service
The room was very clean and comfortable. After a 26 hour Amtrak trip--this hotel was the best place to stay. The food was good and reasonably priced. The staff were very pleasant and accommodating. We enjoyed out four nights there.
October 23, 2013
Rated 5.0 out of 5.0 by Piercesw Great place to stay!
I have stayed in NOLA several times and many times I didn't sleep well because the partying in the rooms all night. This hotel is far enough off the party streets, but close enough to them if you want to go there. You are close to the Amtrak train station as well as the trolly and bus stops.
The hotel staff is great! From the moment you check in until the moment you check out, they will assist you with any need. It's a great place to stay with kids, too! My kids loved coming back to the hotel in the evening and going swimming in the outdoor pool.
I highly recommend this hotel!
October 22, 2013
Rated 3.0 out of 5.0 by Natalya Great staff, rooms could be cleaner
Can't express enough how great the staff and service was! Despite some cons about this property, the staff has made our stay wonderful. Overall hotel has good amenities, however rooms lacked cleanliness. Pool area was pretty filthy for the first couple of days. On the third day of our visit there was the whole crew scrubbing, cleaning and power washing. Location is 15 minute walk from Bourbon street or 10 min by street car (sometimes the wait was rather long). Would not recommend walking to the hotel at night, especially just female guests. If you are looking to stay in the heart of the action, this is not a hotel for you.
October 18, 2013
Rated 4.0 out of 5.0 by LadyKay12 Birthday Bash
I visited this hotel Oct. 11-13, the hotel was nice and clean. We were greeted in a professional manner. Whenever I would call to ensure my reservation, the front desk rep Lucien was always professional and knowledgeable. When I meet Lucien in person he was just as pleasant as he was over the phone. The rooms were nice and clean, we only had one problem and that was ants were in the second room I had reserved. My guest was eventually room to another room the next day, but I felt management should have discounted their room more for there troubles. Overall I it was a nice hotel and I plan on going back, real soon.
October 17, 2013
Rated 4.0 out of 5.0 by KatieB121 Very pleasant and comfortable stay
I was traveling on business and it was also my first trip to New Orleans, and the Holiday Inn Superdome was an excellent choice. It was a short walk to my business location and to the French Quarter, Jackson Square, etc. so the location was very convenient. The staff was extremely friendly and hospitable and made me feel very welcome and comfortable. And I loved the 60's mod decor in my room! Two minor drawbacks were a slight mildewy smell in the bathroom, and that you can tell the rooms have been refurbished fairly recently except for the doors and doorframes, they were a bit worn. But a very good stay all in all and I would consider it again on a future trip.
October 17, 2013
Rated 5.0 out of 5.0 by fracyon great place with huge savings
Truly a great place for half the cost of other places two blocks away.
Great staff, great atmosphere.
October 13, 2013
Rated 5.0 out of 5.0 by DaveKu Great Staff, Every one was very helpful
The staff was great, everyone was very helpful and attentive to our needs. They were under staffed at breakfast, but made arrangements to get all patrons seated in a timely fashion.
I will recommend this hotel, and would stay there again.
October 9, 2013
Rated 4.0 out of 5.0 by 94Chevy Housekeeping
The housekeeper knocked on the door at 08:15 and ask what time i would be checking out. I contacted the front desk and they really took care of that problem.
October 7, 2013
Rated 3.0 out of 5.0 by FromNOLA Presidential Suite - Eh, not the most presidential...
Wasn't terrible by any means, just not too "presidential" if you ask me - among other things, a few problems we experenced:
- Ant infestation in bathroom
- stink beetle that sprayed the living room
- problems w/ dry cleaning
- waited an hr and a half for a bellhop, then got a maid instead
- credit card charged, though explicitly stated wanted to pay cash upon checkout
- double charged for parking on two different occasions
Like I said - wasn't terrible by any means, just didn't leave feeling too "presidential"...
October 6, 2013
Rated 5.0 out of 5.0 by SaintsAmy Perfect stay for a Saints game
This is the perfect hotel for Saints games. Short walk to SuperDome. Parking is easy. Lobby is set up for pre-game festivities. Lobby restaurant has friendly staff, quick service, tasty casual food and great view of the parade of Saints fans headed for the game. The hotel was even quiet after a Saints win. Will definitely stay here again.
October 6, 2013
Rated 5.0 out of 5.0 by sandi566 excellent service!
We received prompt service when the Tv remote went out and the hairdryer was not working! Mike in Maintenance was there to help us in a quick and efficient manner and may I add the he was very friendly! Thanks again Mike!
October 4, 2013
Rated 5.0 out of 5.0 by Shayne65 Easy walk to the Superdome
We love staying here for the Saints night games. Rooms are newly remodeled and furnished. Clean and comfortable. Nice place to hang out before the game then walk home and crash. The elevators were very slow in the past but seem to be working better this year. Only complaint is that it is a little overpriced compared to some comparable hotels in the area. But guess close proximity to the dome makes it worth it. Otherwise might stay elsewhere.
October 4, 2013