Rated 4.5 out of 5 by 612
Rated 1.0 out of 5.0 by sirp Not ideal for a long term stay
This place is so popular that there's just too many people at all times. I always ended up having to wait for everything from breakfast space, to the laundry units, to the elevator space and sometimes to the gym machines.
On the good side, I think one of the reasons this place is popular is that they have one of less (if not the least) expensive rates closest to Times Square.
What was really disappointing during my stay was that I always have to move from one room to another every 25 days. I was told this is a city policy but I never learned of it until I was already being asked to move. Nobody mentioned about it during my check-in. Worse, I would only get the notice when my time to move was already the next day or the earliest notice was about 2 days. I ended up cramming to pack my stuff all the time. I stayed in this place to work in the area and since it will be for months, I had more stuff with me than usual. Imagine having to pack and unpack them each time I had to move.
The customer service could have handled this more efficiently. Oftentimes, because I am raising this as an issue, they will just tell me that they will escalate this to a supervisor and call me back. They never did. There was also another time when I was told that they will take care of moving my bags when I was out. When I return, my bags were where I left them. I was already checked in another room and my bags were left in my old room. Good thing I always remember to keep the old key just in case. So I went back to my old room and moved my own stuff.
Lastly, whenever I talk to the people at the front desk, I am not sure if it's just me, but I always had the feeling that they do not want to be disturbed with whatever they were doing nor being asked any question. I can not say that this is a cultural thing because as a non-American travelling consultant, I have already stayed in so many different hotels in the country and this is the first time I had this feeling of not being welcomed.
March 25, 2013
Rated 4.0 out of 5.0 by John1986 Value for money and comfort
We stayed here for 6 nights with our 2.5 year old son and had great service.. Had a room on the 11th floor, very clean. If you're there on the 11th floor, ask for Maria P. to be your housekeeper, she's the BEST! Breakfast buffet was excellent, both balanced and satisfying. You can even do your laundry for free! If I have to make some negative comments, it would be the elevators that are really hard to get on at rush hour and the noise of the refrigerator in the room. Overall really nice stay and would definitely recommend it. Times Square at walking distance.
March 25, 2013
Rated 5.0 out of 5.0 by LovinNYC Great Service
I stay in NYC once a year. I have stayed at a number of other hotels (some related to the Holiday Inn franchise) and I can state that this hotel is one of the best.
Service is excellent. The free breakfast was exceptional and we received quick responses to any and all of our inquiries.
When we are back in NYC next year - we will definitely stay at this hotel.
Thanks for a great week!
March 25, 2013
Rated 4.0 out of 5.0 by creedeman shocked
Not having been to NYC before I probably expected the hotel and rooms to be like other stay bridges where I have staying. The room was smaller than usual but very comfortable. I am used to having coffee available at any time of day, but it was not at this hotel. It was a great location to do just about anything in NYC. Subway was at the end of the street and most attractions like Times Square, The Rock, Central Park and Grand Central Station were short walking distances away.
March 23, 2013
Rated 3.0 out of 5.0 by Boxley Great location, although poor client experience
This hotel is located in the heart of Times Square and within 10 minutes walk to Macey's and the Empire State Building. The hotel is clean, modern and offers everything you would expect from suites.
The client service isnt great and considering the cost of the suites, not the best of value, although would stay again if I need a good location.
I would recommend booking early to save money.
March 23, 2013
Rated 5.0 out of 5.0 by Nick7 Great Deal in NYC!
My wife and I were very pleased with our stay. The staff were friendly and very helpful and the room and service was excellent. The breakfast was worth noting! I recommend this as the place to stay in NYC!
March 19, 2013
Rated 4.0 out of 5.0 by Internationaltraveler Good location, very good value. Shame about elevators.
Very good value for central location. Free wifi and breakfast are major pluses. Also, we got the parking package which was good value.
It was a birthday, and a nice gesture to have a small bottle of wine and personal note in the room. A nice way to be welcomed.
Had booked about 3 weeks in advance. Stayed for 3 nights. Just by chance, checked prices again 48 hours before staying and found the same itinerary for $300 cheaper! HUGE saving...would have really been upset had I had to pay the extra $300.
Good to have breakfast. Nice feature. Unfortunately, the type of people that stay are a bit uncouth (a bit like animals that have never seen food before). They attacked the breakfast in quite an aggressive manner which was quite disheartening.
Staff in general were ok. We had to travel to downtown and asked how to get there by subway. One concierge gave us a long way, switch 2 trains and platforms. We asked another and he was great. Told us "I don't want you to change trains. You may have to walk an extra 3 minutes, but this will be better". Great! No changes, straight walk, straight forward instructions.
On checkout, the lady wanted to charge me extra for the parking (or said I should pay the parking garage people). I told her that I have already paid for it and she then said "oh yeah". No apology. Make sure you check your bill carefully before paying!
All in all, a good stay. Friendly enough. Very good location. Good value with internet and breakfast included.
March 18, 2013
Rated 4.0 out of 5.0 Comfort and best location
It really felt like home,very neat and clean.staff was very helpful too
March 14, 2013
Rated 5.0 out of 5.0 by Anniebannie All good
I found this hotel had everything we needed. The kitchenette was so welcome. Being able to make our own tea/coffee, keep milk, drinks cold, toast bagels etc really makes a difference. As both my husband and myself unfortunately got sick during our stay, it was so nice to be able to just walk downstairs and get some food on the 3 days it was available, and take back to our room. Likewise with breakfast. The laundry facilities are great and appreciated. All good. Our only dissapointment was that we could not extend our stay for another week except by making another online booking and those room rates were much more than our first booking which made the cost out of our reach and we had to move to another hotel that was not as enjoyable but the same price as we had paid for our 2 weeks at Staybridge. Staybridge certainly had everything to offer the traveller.
March 14, 2013
Rated 5.0 out of 5.0 by jktmm Nice, upgraded clean room.
I don't have a wide base to compare against, but I stayed in one other room once in Manhattan and for the money - this place was bigger, cleaner and newer. The amenities were great (free breakfast and social hour) and it was very comfortable. The staff was friendly and had no issues while I stayed there.
March 13, 2013
Rated 5.0 out of 5.0 by motogrlmissy Good Times by Times Square
If you want to be close to Time Square but still be able to sleep at night... this is a great place- close but not too close! Good breakfast- hot and cold foods, fruit, yogurt... it was packed- so make sure you are not in a big hurry! Also the elevators were quite slow- it wasn't a problem- but if you were in a hurry make sure you plan to leave a bit earlier when you are trying to leave the hotel! The reason we gave 3 stars on the actual room as we had actual toilet problems-- as soon as we got there... the toilet was not flushing... we ended up needing the plumber to come at 1 a.m. with a SNAKE :). They did respond quickly to our phone call so that was good.
March 12, 2013
Rated 4.0 out of 5.0 by Fishnski Great Location and rooms
You cannot beat the location. Also the staff for the most part is very helpful and friendly. I have stayed at this property several times. The only issue that cannot seem to fix is the breakfast. The eggs and sausage were room temperature at beast and with as many people eating there at 9AM it was not because they were sitting around. They just never got them hot before they were put out. All in all I will end up staying here again.
March 12, 2013
Rated 5.0 out of 5.0 by PWP1 Does not get any better than this!
As a returning customer, this is now my hotel of choice for Manhattan.
Everything was perfect, but what makes my stay perfect+ is the staff. They are all great at their assigned tasks, but go over the top with their personalities.
Great Job, everyone! Tell the GM that you all deserve kudos today!!!
March 11, 2013
Rated 5.0 out of 5.0 nice hotel in downtown
comfortable, good services, clean and neat, very comfortable bed.
March 10, 2013
Rated 5.0 out of 5.0 by RBCBCK Great location and great value
The location was ideal for our visit. Walking distance to Times Square, Madison Square Garden, Empire State Building, Macys, Penn Station, and more. The breakfast was more extensive than I expected. Staff were very friendly.
March 9, 2013
Rated 5.0 out of 5.0 by Karylww Convenient, comfortable and friendly
We booked a King Suite for Saturday night, a couple days before. We arrived at 9am after driving 4 hours. Parking was two doors down and $28 for 24 hours. The receptionist greeted us warmly, gave us keys to the restroom to freshen up, invited us to breakfast and stored our bags while we saw the city. Breakfast was scrambled eggs, ham, hash browns, toast, bagels, cereal, hot and cold, coffee cake, fruit etc. They called my cellphone when our room was ready but we were having so much fun seeing the city.
The room was quiet and clean, bed was comfortable, and had a small kitchen with an apartment size refrigerator, microwave, small sink, dishwasher and two burner stove. It would be great for a longer stay.
The best part, 2 blocks to Broadway and the subway.
March 8, 2013
Rated 4.0 out of 5.0 by Malb119 Excellent Customer Care Staff
Enjoy the Social hour, free laundry and good continental breakfasts. Most of the Staff was GREAT! Front of the house (front desk, security, porters and conceirge) and kitchen staff - great / over the top assistance and very friendliness rating. Reservation staff - mediocre at best rating for being unwilling to negotiate a longer stay at an extended stay cost.
March 7, 2013
Rated 5.0 out of 5.0 by Sendmeacoupon Great Room
This provides me with the opportunity to give this hotel an excellent rating. Half of my life I spend in hotels and although this time is spent without my wife, this occasion like times in the future was with my wife. The only downside was the late check-in. Although you allowed us to leave our bags with you, it would have been nice to get in before 4pm. We requested early check-in, but after staying at your hotel, I know why nobody wants to leave. Great breakfast, great Happy Hour, very nice rooms with a very nice layout with a kitchenette. My only recommendation would be to insulate the doors from the hall, and room to room. We heard the elevator and traffic in the hall when it was happening. The staff at checkin was very friendly and professional. Overall my experience, after staying at all the 5 star hotels around the world, my stay at your hotel was one I would enjoy again. Thankyou.
March 6, 2013
Rated 5.0 out of 5.0 by Janag A memorable two night visit
A trip to the city and a first for my husband. The hotel was located in a great location for us to sight see and walk to places we wanted to visit. We were able to socialize in the evening reception and met some really nice people. We also want to mention the friendliness of your bartender, S, who we made friends with. She made us feel very welcome and helped us to find our way around the city. I have to say I had the best time in the two nights we were there than I have had in a real long time. As a matter of fact I can now erase one of my bucket list items from it. Our stay was awesome and I would recommend the hotel and have to everyone of my friends who like to travel.
March 6, 2013
Rated 5.0 out of 5.0 by asdasdada Comfortable bed and great service.
Great place to stay. Stayed several times and would recommend.
March 4, 2013
Rated 5.0 out of 5.0 by Paulinho Great Service
I recomend this hotel, near of Times Square and 42th Street and 42st Station Bus/Metro.
March 4, 2013
Rated 5.0 out of 5.0 by gamerdad Fab Fab Fab!!!
Just got back from a weeks stay at Times square. Fab rooms Fab beds Fab service. The lifts issue for us ,a party of 11, didn`t really exist we waited no more than a couple of minutes and like wise with breakfast never a problem finding a table.
We all agreed it is one if the best hotels we have ever stayed in, for customer service,the ohh so comfy beds and wonderful showers.
Only very slight moan, the bar played very loud music when having your night cap, could have turned it down a bit.
Would definitely stay again, now our 1st choice for a New York stay.
March 3, 2013
Rated 5.0 out of 5.0 by Joezac Great Service
Excellent service and rooms. We really enjoyed our vist. We will be back, thanks
March 2, 2013
Rated 5.0 out of 5.0 by JillieD We loved it.
We stayed in this hotel for a week and it was great. First of all, the staff was ALWAYS excellent. Whatever we needed they were on it. Second, this was a great room. For Manhattan it was spectacular! Full frig, dishwasher, coffee, micro, etc. etc. etc. Super modern bathroom, wonderful bed and CLEAN, CLEAN, CLEAN! We do not have one negative word. Thank you to all at Staybridge.
March 1, 2013
Rated 5.0 out of 5.0 by Suzanne123 Love the Staff, Love the Hotel
If your looking for a hotel that treats you like a real person and listens to your needs this is the hotel.
We were greeted by Megan at the hotel check in, so professional by yet she acted like she knew us forever and made our check in so personal.
Our room was so clean clean clean and bright, nice size for NYC with a nice bath. The bed was so comfortable which is very important to us when we are away.
The Kichenette was great for when you return late and you feel like a late night snack everything is provided. If you wanted to make a full course meal the equipment is there.
Housekeeping was great and met our request. We decided to take the bus rather than driving, how convient right across the street. Times square right there. Walking distance to so many attractions. Easy to catch cab or subway. We have stayed in many fine hotels but we love this one for one good reason, THE STAFF! they are the best....2nd Cleanliness and comfort ....3rd Price
March 1, 2013
Rated 5.0 out of 5.0 by Famfun4 Great Place to Stay
This is a great place to stay. Close to parking, close to Times Square and other important sites. Comfortable, clean, roomy with personable and helpful staff. Free buffets from 4-6 and continental breakfast is worth the stay alone. Highly recommended.
February 28, 2013
Rated 5.0 out of 5.0 by Jenn70NY Loved Every Minute of our stay
We stayed one night and wished we had stayed more! The social hour and continental breakfast were fabulous! The room was comfortable, clean and the bed was amazing!! We stayed on the 31st floor and it was very quiet.
We have stayed at many hotels in NYC and this will be the only hotel we stay at from now on.
The staff were friendly and very accommodating to us and let us stay a little longer than check out because our we didn't need to catch the train til 12:45.
Thank you, Thank you, Thank you!!
February 27, 2013
Rated 5.0 out of 5.0 by sarahv Great find!
I thoroughly enjoyed our stay here. The bed was one of the comfiest I have ever stayed in! Our room on the 27th floor was very quiet. Without exception every member of staff was great - helpful, friendly and knowledgeable.
The breakfast was brilliant. Fresh, constantly replensihed and plenty of choice. Free wifi was also a huge bonus. Would definitely recommend this hotel!
February 25, 2013
Rated 5.0 out of 5.0 by Gilfarufe Excellent situation, well equipped room and comfortable bed,
Very good situation, near from everything of interest.
Perfect room : comfortable bed, very well equipped kitchen; only a second chair and a table able to accomodate two chairs are missing.
I recommend this hotel.
February 24, 2013
Rated 5.0 out of 5.0 by CarnegieHall Great Location!
The hotel has a very convenient location close to Times Square and show venues. The bed was very comfortable. The breakfast was excellent with a variety of hot and cold selections.
February 24, 2013