Rated 4.2 out of 5 by 387
Rated 5.0 out of 5.0 by Diveskin10 Good not have been better
I do not know where to start. I am an IHG rewards member. Already happy with the variety of nice hotels available when we use this group of hotels for business. Mostly Holiday Inn Express. We ALMOST always have excellent experiences.
This is the second time we have used them for family trips and could not be happier. This was probably the best service and stay we have had.
Starting with the customer service agent who took time to understand our wants in New York City and provide us with the best possible hotel, excellent rates, suggestions for sight seeing and ideas for the kids. We booked a room with a city view and I asked her to put a note in for the hotel staff requesting the highest floor available knowing that there are no guarantees.
Upon check-in by an extremely friendly and helpful staff....I was made away that we were booked for the top floor. Hooray!!!! our room was not quite ready and Jaime at the front desk.......great great guy, offered to put us in a room on the floor right below with the most incredible views. The room was great, breakfast selection, staff all the way around. I would certainly stay there again. I also realized that there was a partner hotel (Candlewood Suites) right next door which shared the fitness center. I imagine they have larger rooms with kitchens etc for those who desire them.
Thank you for making our stay in New York City one that we and the kids will never forget.
September 5, 2013
Rated 5.0 out of 5.0 by Chuckles57 Excelelnt Choice for Times Square Fans
We chose this location based on a package and it turned out to be a great choice. Times Square is just a few walking blocks away, as is the Empire State Building. The staff was extremely curteous and helpful. The double bed room was a little tight (standard in NYC), but clean. We selected the "city view" and could lie in my bed and see the Empire State Building, as well as look out toward Manhattan and see the Freedom Tower. We enjoyed a couple of late night restaurants/bars (Irish and Italian) within one block of the hotel, which was really convenient when tired after all the daytime activities. Subway, bus, rail access are all within blocks.
September 5, 2013
Rated 5.0 out of 5.0 by NYtour13 Great view and services!
This is a great hotel! The check-in was quick and easy, and the staff was very helpful and thoughtful. She helped us book the taxi to airport and also offered to extend our stay for another 2 hours after finding out our flight is 5pm. Very Impressive! Also, we were lucky got a room on the 36th floor which offers a great view of New York city. We loved it a lot!
The room is very clean and well-organized, and the beds and pillows were also very comfortable. The breakfast was great, offered varieties of foods and drinks and fruits.
The location of the hotel is only 2 or 3 blocks away from Time Square and has lots of convenience store and restaurants around!
Will definitely go back!
September 4, 2013
Rated 4.0 out of 5.0 by San70 Room
I stayed in the period 25 to 28 August and the room had a very strong smell of wet carpet. Even with the window open and air conditioning on, the smell did not disappear.
September 2, 2013
Rated 5.0 out of 5.0 by asdasdada Comfortable bed and great service
Stayed several times. Alwas have a great stay. Highly recomend.
September 1, 2013
Rated 3.0 out of 5.0 by Giuseppeluna Good service, apologize people, comfortable bed
I appreciated the location, the staff and the service are excellent. Compliment
September 1, 2013
Rated 5.0 out of 5.0 by DAYCOREP Great city Great Staff
Thank you staff and City for a Great time !Very comfortable and safe environment! Great breakfast !!
August 31, 2013
Rated 4.0 out of 5.0 by TKE967 NYC Vacation
My wife and I only stayed for one night, and in this short time we were able to easily access Times Square, have a great dinner and a restful nights sleep! The young man behind the counter gave us a 10% coupon for a restaurant that he had recommended and offered us a wake up call for our early start in the a.m. In the morning....5a.m. the man behind the counter went above and beyond and helped us go outside and get a cab. Overall it was a good experience! Thanks
August 30, 2013
Rated 5.0 out of 5.0 by lorie56 Quick check in/out, great free breakfast selection
Greeted by courteous staff at check in, no waiting! I was on 32nd floor, room 3202, with partial view of city. High enough to not have street noise! Two double beds, tight but comfortable. Elevator wait was not a problem. Avoid morning check out time, that was the longest wait time.
Excellent FREE breakfast, lot of choices so everyone can find something they like. (cost savings to consider when hotel shopping)
About a short 10 block walk to Times Square. Convenient.
We used the valet parking at $55 night, could have saved a little here if you are willing to park further away and carry luggage, we opted for the convenience of curb unload/load. Short wait time at check out for vehicle.
Recommend you sign up for the IHG rewards card, perks; gift bag at check in, late check out made it worth it! Got to spend extra time that day sightseeing.
August 27, 2013
Rated 4.0 out of 5.0 by dvcmms Small Room but Clean and a good location
The room was too small, but it was clean and otherwise comfortable. It comes down to service. Your staff made our overnight stay easy and welcoming. Big props go to your valet and front desk staff, though $55 for parking per day was steep. Breakfast offered a variety of food, a pleasant surprise. I would not recommend the hotel room (we got #2205) for longer than 1 or 2 nights.
August 26, 2013
Rated 5.0 out of 5.0 by JaxKat27 Great location and service - comfortable beds!
My husband and I recently stayed here for 3 nights on a leisure trip to NYC. We were immediately greeted by the friendly staff and only had to wait a few minutes to check in. Our rewards membership status was recognized and our check-in was ready right away. The lobby of the hotel is small, but neat and clean.
The hotel is conveniently located within easy walking distance to Times Square yet away from the noise of the city. Our room was 2701 and while small (as most NYC rooms are) it was clean and comfortable with plenty of room for our needs. The bathroom was also clean and well appointed. The view from our room was not amazing, but wasn't horrible either - we could see the river through the buildings and got plenty of sun during the morning. The bed was SO comfortable! We slept so well and could have stayed in the bed all day if we didn't have places to go! Seriously - it was amazing!
The concierge was very helpful in providing transportation advice when asked, and the staff was quick to find us a taxi when needed. We only had the breakfast one morning and it was a standard Holiday Inn Express offering - no complaints. Wi-fi was available and worked well.
The only downside (and it wasn't that bad) was the elevator wait. There are only two elevators to service the 30+ floors and so just be prepared to build in time for possible waits.
Overall, we would highly recommend this hotel and will definitely stay here again when in the city.
August 25, 2013
Rated 4.0 out of 5.0 by MarySJ Great place to stay
We really enjoyed our stay in NYC at the Holiday Inn Express. The hotel is very clean and the staff very helpful. My only negative comment would be that the rooms are small. It was just my husband and I and we weren't in the room very much so it was fine. Very nice bathroom. Enjoyed the breakfast, it was a short walk to all the attractions, and the price was good.
August 22, 2013
Rated 4.0 out of 5.0 Friendly polish employees
I liked overall services , nice rooms ,good breakfest. Friendly employees.
August 22, 2013
Rated 5.0 out of 5.0 by jaleb Small rooms, but great staff!
It's NYC, Times Square. The location is great, and so, the rooms were expected to be small. But we were there for a night and it was sufficient for us. However, what was really great was the service from the staff:
- late check-in was easily accommodated
- my daughter threw up in the eating area, and the staff helped us clean up the mess
- my wife forgot her watch, and they found it and kept it for us.
Totally recommend this place!
August 21, 2013
Rated 5.0 out of 5.0 by robandjules fantastic hotel
Can not fault this hotel and our stay here. We were celebrating my partners 40th birthday and I was looking to propose during our stay. I had emailed before arrival and was given an upgrade. The room we were given was amazing with views of the Hudson river and World trade centre building 1 and also the Empire state buildng. All I can say was I am so thankful to the hotel as what a fantastic way to start our visit to New York. The room was very clean and comfortable. Breakfast had every choice you could want. All fresh and plentiful. The staff were very helpful and friendly too. Some people on trip advisor have commented on the lifts, however we never had a problem even being up on the 34th floor! The location of the hotel is very good with a 5 min walk to Times Square and city bikes are just outside too.
Overall we both had a great week and next time we travel to New York we will be booking here.
August 21, 2013
Rated 5.0 out of 5.0 by Jchusker 13 Day IHG Vacation
We were pleased with the vacation, the view and the breakfast. I was very pleased with the customer service that Alex at the front desk provided. Alex went above and beyond to make a difficult time accommodating. We missed our flight and had to return to the hotel and pay for another night, which Alex gave us a discount rate for. Alex truly understands customer service and made my just ok stay into a positive one.
Thank you Alex for making my family feel welcome and appreciated.
August 20, 2013
Rated 5.0 out of 5.0 by Riz13 Great Customer Service and Clean Rooms
Have always been happy with Holiday Inn Express service. Great staff...
August 20, 2013
Rated 5.0 out of 5.0 by Julietourguide Good Value
Very clean with updated furnishings and linens. Variety of hot items for breakfast as well as the usual continental food items. Only drawback is the size of the room but not unusual for NYC. Great location.
August 19, 2013
Rated 4.0 out of 5.0 by traveler3229 Excellent Customer Service
We were able to check in early, and although the hotel was on the older side (as most are in NYC), it was very comfortable and clean. We were especially happy with the breakfast and concierge services, as well as the fantastic location. We would definitely stay here again and recommend it to friends that are visiting NYC.
August 19, 2013
Rated 4.0 out of 5.0 by businesstraveler22 Super great location and accommodations
My recent stay, with daughter, and two granddaughters couldn't have been better. The room was small, which is typical for NYC, but clean with comfy beds and a great view of the Empire State Building on the left and Hudson River on the right. Breakfast was great! Thanks to Oscar for explaining all the options to me prior to the 6:30 am opening. The location was awesome! We literally walked to everything.
August 19, 2013
Rated 5.0 out of 5.0 by Bradical Walking to Time Square
This is a great hotel for the value! Walking distance to Time Square and a tremendous staff!
Breakfast area is cramped, but well worth the sacrifice!
August 17, 2013
Rated 5.0 out of 5.0 by Henry23 Small Room but Great Location
Dont"t let the size of the room keep you from satying at this gem. From the time that we checked in until we checked out three days later we were treated like royality. The location of this hotel for Times Square is excellent. we will always stay here for a Times Square visit
August 16, 2013
Rated 5.0 out of 5.0 by Bulldog1182 Vacation
Excellent place to stay. Excellent location and staff
August 12, 2013
Rated 5.0 out of 5.0 by PT109 Staff was fantastic
Everyone was very pleasant and efficient, the location was great for what we were planning in the city, very centrally located. The rooms we had were clean and the bed comfortable. Would plan to stay at this location on my next visit
August 10, 2013
Rated 2.0 out of 5.0 by canada111 dated hotel
I recently stayed at the Holiday for 4 nites, we were 4 ladies, we had 2 double beds. I found the rooms clean but dated and old. they really need to upgrade. the space was very small to move around should have only had one bed in the room not two. There was no space for the coffee maker is was put on the ground between the two beds under the only nite table and the ice bucket was put on top of the wardrobe too high for us to reach. There was really no place for us to put our suitcases without tripping over them. (could not even put them under the bed it was blocked) The only chair in the room was so worn down that it had worn away on many places and was pealing very badly and not comfortable to sit on. The location was good and the hotel included breakfast which you have to get there early as it is small and packed but was satisfying. I don't think I would recommend this hotel to any one unless they did some renovations. I travel very often for my company and have stayed in many hotels but was a little disappointed with this one. The rooms tho quoted to hold four should really only be for two, so if you are two it would be okay, still small but okay.
August 8, 2013
Rated 4.0 out of 5.0 by Calliope54 Convenient location
We enjoyed our stay at the Holiday Inn Express. Although the rooms were a bit small, the amenities were fine for a short stay. The included breakfast was a real bonus! Close to Times Square and subways...very convenient. The price dropped from the time we booked to the time of our visit; that made it much more economical!
August 8, 2013
Rated 5.0 out of 5.0 by Andydel Great stay in NYC
Stayed here twice in the last few weeks while I was preparing for and taking the NY Bar Exam. The staff was wonderful (even holding my cell phone for me while I was taking the exam), the room was perfect and the breakfast was just what I needed before taking the test.
August 5, 2013
Rated 5.0 out of 5.0 Awesome
The staff. makes the business and the staff at this property is amazing. I don't know of anything that could have made our stay any better. Julie and Angelica are incredible ladies.
August 5, 2013
Rated 5.0 out of 5.0 by Appstategary66 Great location
We would stay here again. It was near the things we wanted to do. The staff was friendly and helpful. Free breakfast was great but a little crowded. We enjoyed our city view room.
August 2, 2013
Rated 4.0 out of 5.0 by BudBud great room near times square
My husband and I enjoyed our stay in New York at Holiday Inn Express. Breakfast and staff were great. My only complaint was we would see a random ant. Just one on the table or bed spread. Our room was on 2nd floor (did not need elevators, great!) and I think the ants came in window from roof of front of building. Did not complain though, did not want to change room because of a couple of ants.
August 1, 2013