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Rated 4.5 out of 5 by 653 reviewers.
Rated 4.0 out of 5.0 by Brief Summer Stay Easy-ish to find, with a friendly and efficient welcome, despite my early arrival. The room was well appointed and comfortable, although the air conditioning unit was quite loud when it came on. As it has been a hot summer in NYC it needed to be on. The bathroom was nice, with everything you could wish for, including extra towels! So many places only provide a single towel, and even though I didn't need them, they are nice to have. The only issue I had was related to the TV. Firstly, I could not connect my laptop using an HDMI cable. The screen would flash for a moment before turning black with a notice saying there was no input. Secondly, many of the digital channels were badly pixelated or continually freezing, making them impossible to watch. To be fair, I spent very little time in my room, so it didn't bother me too much, but is a point. Breakfast in the ground floor restaurant could be improved. The cereal choices (only two) were sweet (sweetened granola or Special K), with no unsweetened cereal option. There was a small amount of fresh fruit available, and the hot options were sausage (American flat sausage - like a hamburger patty), scrambled egg, potato hash etc. I would say that the restaurant is on the small side for the number of guests that can stay and gets incredibly crowded later on during the meal session. Go early if you want to have a less frenetic breakfast. September 1, 2013
Rated 5.0 out of 5.0 by August 2013 Staybridge Suites in Time Square was fantastic. We read many reviews for weeks before coming; so glad we chose this place. The location is perfect, the check in was quick and efficient. The staff was wonderful, especially Bianca, Dan and Adriana at reception and Brian, the bellhop! The rooms were clean, bed comfortable, towels and amenities plentiful and we loved the kitchenette equipped with plates, utensils, pots and pans and all; we were able to cook a few things when we were not out and about on the town. There was an occasional delay here and there for elevators as other people mentioned, but nothing out of the ordinary. We were on vacation and knew about it, so no fuss here. The breakfast buffet was nice, although one morning, we had a hard time finding a place to eat and some of the food items were empty. The parking is nearby, which is a plus when driving in. Overall: an excellent stay!! :-) I would definitely stay at Staybridge again. August 30, 2013
Rated 5.0 out of 5.0 by Great Location especially for First Visitors Staybridge Times Square is in fact a few minutes walk away from Times Square but we quickly realised we were in fact in a great location for ease of walking to places and for using the Subway. Had a view down into part of Broadway across shorter buildings from our 28th floor room and view of the Hudson so could watch sun rise, sun set and a rather fantastic view of a short thunderstorm! Lovely serving staff on the breakfast and evening socials who kept my tea topped up with proper hot water. Only one comment is for those who like their tea, don't forget the kettle. Kitchenette in the room has everything else but not a kettle. So go stay at Staybridge and have a fantastic time in New York. Oh, and do use the great giant screen in the lobby area for looking up places to go and how to get there. August 30, 2013
Rated 5.0 out of 5.0 by Pleasant surprise!! Thoroughly enjoyed our stay there. Having stayed in other hotels near Times Square before we were prepared for cramped rooms, indifferent staff, noisy atmosphere and adequate cleanliness. But we were immediately impressed upon arrival. The staff went above and beyond. The hotel itself is lovely and our room was fantastic - spacious, well appointed and impeccably clean. We traveled as a family (2 adults, 1 child) and it was terrific to have the kitchenette as well as the healthy and tasty complimentary breakfasts downstairs. The happy hour is enjoyable and a treat for adults especially. The only, and I mean ONLY criticism is the elevators. They can be slow. Expect to wait a while during busy periods (check-in/check-out times), especially when staying on the upper floors. August 29, 2013
Rated 4.0 out of 5.0 by Great Hotel right in Times Square This hotel is clean, new and very close to Times Square. The beds are the best I have even slept in at a hotel and FREE complimentary breakfast everyday is just a bonus to what this hotel has to offer. We were even surprised to know that on the Wednesday and Thursday of our stay we were offered HAPPY HOUR that included anti-pasto, chicken wings, salad and unlimited drinks for FREE. This is a great hotel and would definitely stay again. August 28, 2013
Rated 5.0 out of 5.0 by A+++ Highly recommended! This was truly a lovely hotel with a beautiful room, convenient location and excellent service! I will definitely stay here again! August 28, 2013
Rated 5.0 out of 5.0 by Perfect Stay visiting NYC We loved our stay here, it was very clean, modern and central to everything. The breakfast in the morning was a nice spread as well as the afternoon drinks and snacks. We utilized the washer and dryer which helped cause we didn't bring as much clothing with us. The kitchen was fully equipped with the essentials, love the full fridge and the freezer made plenty of ice :) The beds were very comfortable, we slept very well. The A/C was worked very well. The staff was excellent and very friendly. Our next trip to NYC we are staying here, we like it cause it's not a huge hotel, it's perfect for us. August 28, 2013
Rated 5.0 out of 5.0 by Our stay at Staybridge in NYC We stayed here for 15 nights. in August 2013. We will definately stay in this hotel again if we return to NYC. It gave us all we were promised and more. I would highly recommend it to anyone that wants to live in this city. August 26, 2013
Rated 5.0 out of 5.0 by Great! Our room was good sized, very clean and comfortable. Most of the staff was very friendly and helpful, though a couple of staff members acted slightly annoyed when asked for help, but overall everyone was very nice and cheerful. Having a kitchenette was perfect for us and it had everything we could need. We only wished that the hotel had a pool. August 26, 2013
Rated 5.0 out of 5.0 by the place to be excellent.nice time with the kids. safe location. Near to good places to visit. August 24, 2013
Rated 5.0 out of 5.0 by Fantastic customer service This was our first time at Staybridge in Manhattan and it was a totally delightful experience, Quiet room even by the elevator, comfortable bed, good breakfast choices, very proficient and friendly staff...all this will keep us coming back! August 23, 2013
Rated 4.0 out of 5.0 by great staff, very thin door enjoyed the stay with nice and helpful staff and convenient location. also the breakfast buffet was very nice to have. however the room door was kinda thin and I could hear people talking at the hallway throughout the night.. which was worse for my room right in front of the elevator. didn't request to change the room since I expected every room will have same door. I suggest if you consider one thing to improve in this hotel it should be the doors of the rooms. August 21, 2013
Rated 5.0 out of 5.0 by Really enjoy our stay! Great service and very friendly staff as always. This is the 2nd time we stayed in this hotel and it just never ceases to amaze us. Thanks a lot. August 20, 2013
Rated 4.0 out of 5.0 by close to everything rooms good deal for price..staff alittle snotty at front desk, breakfast bar cold and under cooked (hot food) ceral , bagels fruit were fresh and good. parking is out of line need to work on that..other wise not ba d for price. August 20, 2013
Rated 5.0 out of 5.0 by Great place to stay with great staff! I was very pleased with my stay at Staybridge. The breakfast was so good and the cocktail hour on Tuesday -Thursday was neat too The room was beyond expectation and I would definitely stay here again!!! August 20, 2013
Rated 5.0 out of 5.0 by Great Staff and Excellent Amenities My family and I spent 2 wonderful days at the Staybridge this summer. The staff was very friendly, helpful and welcoming. The hotel is centrally-located, at walking distance from Times Square. We stayed on the top floor and the view every morning was extraordinary. The beds were super comfortable and suited, specially after long days of visiting the museums and other attractions. The powerful showers and fresh and comfortable towels readied us for another exciting day, not to forget the good breakfast offered. Parking was made easy with the next-door professionally-operated garage. We definitely recommend this hotel. Sincerely, The Sarr family August 20, 2013
Rated 5.0 out of 5.0 by Wonderful!!!! My granddaughter and I stayed for 4 nights and had a wonderful stay. The staff was very friendly, helpful and extremely nice. Our room was clean and we were provided fresh linens everyday. There is security there and they made themselves known to everyone. I would stay there again. Breakfast was provided every morning and was very good. August 19, 2013
Rated 5.0 out of 5.0 by New York City tour The hotel is perfectly located in the center of Manhattan, easy access to everywhere, staff is hospitile and supportive, good breakfast with variety of choices. August 18, 2013
Rated 4.0 out of 5.0 by Great social hour and full breakfast! We enjoyed the perks of the social hour and breakfast. We met many wonderful people. The location was great and the staff was awesome. The room was small but included a full refridgerator, microwave, dishwasher, stove top and all the pots, pans and plates. Cleanliness was definitely a priority, the room and common areas were spotless. One drawback was only 3 elevators for 600 people. We walked the stairs up and down 15 floors many times, but I guess it was good exercise. Joanne "Braintree MA." August 15, 2013
Rated 5.0 out of 5.0 by Great staff and comfortable room The staff was excellent. Awesome customer service. We were greeted immediately upon arrival by Jamie. He was wonderful. Above and beyond expectations. The room was quite comfortable and the breakfast and evening reception were very good. Had a wonderful stay. August 15, 2013
Rated 2.0 out of 5.0 by Subpar Stay I have stayed at this hotel before (and at IHG properties all over North America) with a positive impression. Unfortunately, too many negatives occurred this time around to give the same review. 1) We were unable to check into our room until 1 hour after our prescrived time of 4pm. It was a mistake on the cleaning service's part, and not a big one thus we let it go. 2# One hour after checking in, someone knocked on our door. As were half asleep I ignored the knock and the person used a key to unlock the door and was coming in. When I stopped her, she was merely after a quality check. Quality check's can be done over the phone. There is no reason to open a guest's room and enter it. 3# The following morning at 8am, a staff member again tried to come into our room #unlocking door and opening it) thinking that the room was empty. 4) The same night, there was apparently a mix up with the room #was supposed to undergo maintenance) and we had to move all of our things to a different suite. Any one of these things on its own is no issue at all...even two of this things. But being made to check in late, have two staff members try to enter our room while we were sleeping and then to have to change our room when we returned at 11:30pm took away from our New York City experience. August 14, 2013
Rated 5.0 out of 5.0 by Great Rooms The rooms are very nice and clean. Beds are very comfortable. Great room for a good price! August 11, 2013
Rated 5.0 out of 5.0 by Jamie, the advisor was extremely friendly and helpful Jamie, the advisor was extremely friendly and helpful August 11, 2013
Rated 3.0 out of 5.0 by Checking Process I have to wait longer to have my room ready around 6pm to be used. Eventhough I have a Platinum status, I couldnt get a better service a checking. August 10, 2013
Rated 5.0 out of 5.0 by Very nice room Our room was very clean, including the lovely bathroom. The hotel desk service was wonderful. We arrived early but were able to leave our bags and start exploring the city. When we came back we had drinks in the hotel bar. The bartender, he was first night on the job, was very friendly and very accomodating. I would definitely recommend this hotel. August 10, 2013
Rated 5.0 out of 5.0 by Always Great and never disappoint! Absolutely awesome as always - Thanks to all the staff. From check in to the door man to concierge to you name it. Service with a smile and these staff really love their job! Great room ,location, clean, comfy bed and internet and TV that always work. It;s like your home aay from home. And upon early arrival, a room is always ready - magnificent. Location cant be beaten. Love it! Thank you all - now go teach the rest of the IHG staff how to truly appreciate their guests! You certainly know how! August 9, 2013
Rated 4.0 out of 5.0 by BEDS COMFORTABLE,NICE ROOM, Only stayed the one night,great if staying a week.lots of eating places near, great Italian place on the corner. very clean room and kitchen. I think it borders "Hells Kitchen" more than times sq. August 7, 2013
Rated 5.0 out of 5.0 by Exceeded my expectations I am very pleased that we decided to stay at this hotel. The location was perfect, 1 block from Time Square. It is a newer hotel about 3 years old so it was very clean and new. The breakfast buffet was perfect with many options to choose from. It did get crowded some mornings with not many seats left to sit down at, but I did notice many people packing there breakfast to eat in there rooms. The service was amazing, very accomadating and very helpful. If I come back to New York I will definitely be staying at this hotel again. I would recommend anyone to stay here. The only downfall was the elevators took a long time some mornings. Not enough for the amount of floors in the hotel. Would have loved a roof top lounge but the hotel beside it had one and it was free for us to enter. We were so tired from all the walking that we had no energy to stay out late. Amazing stay!!!!! August 6, 2013
Rated 5.0 out of 5.0 by Great location, nice room Location close to many attractions and subway. Great breakfast and social hour. The room was large, especially for the city. The staff was very polite and personable. Only down side was the elevators were a little slow. August 6, 2013
Rated 5.0 out of 5.0 by Exceptional social evening reception I am platinum member that has attended alot of social evening receptions. This hotel has the best that i have visited. The social incorporates food, drinks, and a social hour or two. I met some fantastic and interesting people. When i return, this is the place for me and my family. August 5, 2013
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