Rated 4.5 out of 5 by 672
Rated 5.0 out of 5.0 by Siberina Friendly staff and amazing food choices
It was the best stay ever for me and my two kids. Enjoyed every moment of it. An exceptionally friendly and helpful staff. I never experienced such great service . Ever. Amazed. I wanted to hug everyone who works there. My kids loved the board games in a lobby. The room was perfect for us and the kitchenette was extremely helpful. Storage before checking in and even after was extremely appreciated. After overnight ride from Canada we were exhausted so the front deck employee offered us to call when the room is ready. So we went to the museum and came back after a call to crash in a clean fresh room.
-The garbage was still in a room under the sink garbage when we checked in. I told the staff that someone's garbage is still in a room and I have no garbage bags to replace it so she immediately removed it and replaced the bag.
-My room key couldn't open gym door and the washrooms downstairs.The front deck employee reset it but still didn't work so I didn't want to bother anyone. Also she gave me a separate key for the washrooms which made my son very happy since he has to use the washroom often.
-The laundry room was good but some machines were out of service and we had to wait longer to use existing ones.
-Also it was an old soap bar under the bed. My son found it when he was looking for his socks. But it didn't bother me because it not important. The major things were great and we're happy ! Definitely staying again at Staybridge Hotel.
July 28, 2014
Rated 5.0 out of 5.0 by train travelers Unbelievable
What a pleasant surprise. The location of the hotel to tourist attractions were excellant. Many were an easy walk to or the subway and hop on-off buses were also very convenient. We were delayed by 7 hours due to a land slide on the tracks however we called twice, spoke to two different people, about our late arrival and were told our room would be held until we arrrived. Upon arrival we were all greeted with not only a smile but also bottles of water- thank-you. As for our suite we were warned by many people about how small the rooms in New York City are and how slow the elevators were in this hotel. We found both items to be false. Our suite was wonderful for 4 adults, with a completely furnished kitchen, and the elevator never took more than a few minutes to come. We will definitely look into staying at Staybridge Suites for our future travel plans. ALL staff give yourself a round of applause you deserve it!!
July 28, 2014
Rated 4.0 out of 5.0 by Evo40 Great service, very welcoming and nothing too much trouble
My daughter and myself recently stayed and found the stay most enjoyable and in a great location (close to subway). I wish to also thank the following employees who went above and beyond in customer service - Maria (housekeeping), Jackson (conceirge), Ari and another front desk receptionist where nothing was too much trouble. The front desk members offer great customer service.
Thank you for the stay and would highly recommend it to anyone have a longer stay in New York!
July 27, 2014
Rated 4.0 out of 5.0 by erikus Durchschnittliches Hotel zum weiterempfehlen
Gut gelegenes Hotel. Preis Leistung stimmt. Bequeme Betten
Frühstück entspricht nicht meinen Ansprüchen, habe immer auswärts gegessen
Badezimmer Dusche geht gar nicht! man kann sich kaum Duschen, sage immer Frauen feindliche Dusche!
hatten zu wenig Duschgele im Badezimmer. Ansonsten bin ich sehr zufrieden und würde das Hotel jederzeit wieder buchen
July 26, 2014
Rated 5.0 out of 5.0 by Cos17 Outstanding hotel!
My family and I thoroughly enjoyed our stay at this hotel. The staff was friendly and accommodating. The food that was served for breakfast and at the social receptions was very good. We also liked the location because we could easily walk to the subway, our Broadway show, and various stores for shopping. I would definitely recommend Staybridge Suites Time Square to others!
July 25, 2014
Rated 3.0 out of 5.0 by Vincent2015 Rooms nice, staff friendly, but....
I stayed for a week. I was there to work and so the location mattered. The rooms were nice, roomy, and well stocked. The staff was friendly.
However, the breakfast room was over-matched most of the time--not enough seats, despite overflow space--, the elevators were taxed beyond capacity (long waits), and the exercise room had broken equipment. As long as I went to breakfast at 6:30am (which I did because I had to go to work) and worked out just as early I had access to what I needed. Make sure you ask for a room on a high floor or you'll wait for an elevator forever. Our bathroom sink was very slow to drain. I asked them twice to look at it, but they never did. The exercise room was nice and had 3 treadmills--one was always broken. I travel a lot and can make comparisions. These problems need attention.
July 24, 2014
Rated 5.0 out of 5.0 by fishman976 good place
the staff and the location can't be beat. clean rooms, nice social hour.
July 24, 2014
Rated 4.0 out of 5.0 by Codeman Stay here!
The "suites" were rather small in comparison to other Staybridge Suites I've stayed in - a bit disappointed in the amount of room. Staff #at every position# was excellent - always helpful, cheerful, and ready to serve. Elevators work just fine - they are just overwhelmed. Three small lifts for the entire 300+ room hotel. Hotel within easy walking distance of everything in and around Times Square - great location. Concierge service was exceptional - made this New York rookie feel like a native! Excellent breakfast - plentiful and well prepared.
July 23, 2014
Rated 5.0 out of 5.0 excelente estadía
Estuve hospedado la 3° semana de Julio y mi estadía fue muy grata, con todo lo necesario para seguir en contacto con mi ciudad de origen, comodidades muy buenas y excelente servicio del personal.
July 23, 2014
Rated 4.0 out of 5.0 by JulianGadano Una excelente relación precio-servicio
Quiero destacar que el hotel es una muy buena opción para ir a Nueva York. Las instalaciones son muy buenas y definitivamente es muy bueno lo que dan por el precio (teniendo en cuenta los precios de Nueva York). Quiero además opinar sobre comentarios negativos que se han hecho. En cuanto a la zona, obviamente no es la mejor, pero no tiene absolutamente ningún problema de seguridad. Y respecto de que hay que esperar mucho los ascensores o se llena demasiado el área de desayunos, ello puede ocurrir únicamente los últimos 20 minutos antes del cierre, cerca de las 10 am. Y nada que uno no haya visto en otros hoteles.
Es una gran idea el buffet que sirven de martes a jueves de 5 a 7 pm. Directamente reemplaza la cena.
July 23, 2014
Rated 5.0 out of 5.0 by CookFamilyTN Would Stay Again in a NY Minute!
We just returned from a 4 night stay at Staybridge Suites Times Square. It was our first trip to The Big Apple. I cannot say enough good things about this hotel. It is a perfect location -- convenient to walking to Times Square, using the subway, parking, etc. I never felt unsafe. The room was amazingly clean and was quite roomy considering what I had heard about other hotels in the area. I'm pretty picky about hotel rooms and this was one of the best. I honestly cannot think of anything bad to say. Everyone was helpful and considerate. The breakfast and afternoon meal was amazing. We didn't experience the problems with waiting on the elevator that I had heard about. I used the complimentary laundry room (GREAT amenity, by the way!) twice. All in all, Staybridge Times Square was a GREAT home away from home. If we every go back to NYC, we will stay at Staybridge again!! Thanks again for making our stay so wonderful!
July 21, 2014
Rated 5.0 out of 5.0 by chadche72 Great Experience
The Staybridge exceeded our expectations! Hotel was clean and the room was well equipped for our needs. We were able to walk to almost everything we wanted to do. There is a key subway stop less than a block away as well. The staff was very helpful answering questions, assisting with airport transportation, arranged an early check-in and a late check-out, etc. The included breakfast in the morning saved us $ and time and the happy hour was a great snack before heading out to our evening show.
For balance purposes, the city is loud, and since you are right in the heart of the times square district, you hear the city noises at night. If you are a super light sleeper, just bring earplugs... this is going to be true for almost any hotel in the area. The elevators also get backup up during key times (like right before breakfast ends), so just build that into your timing.
I would stay here again in a heartbeat and recommend to our friends.
July 21, 2014
Rated 1.0 out of 5.0 by nsnewton bad lifts
Not happy with our stay , noise from outside room and bus depot across the road.
Lift where slow with up to a 10 min wait .
breakfast quality and cleanliness if tables where poor
July 20, 2014
Rated 3.0 out of 5.0 by species 8472 Okay room with miserable temperature control
Suite was a bit small but well appointed and quite comfortable with the exception of the temperature. Temperature control in the suite was totally inadequate - - the room went from too cold when the A/C unit switched on ( in mid July) to too warm when the unit switched off no matter how we set the controls. Even on low fan speed the unit produced a frigid "gale force wind" that was extremely uncomfortable. Breakfast was okay, but the hot food tended to be only slightly warm, and there was not enough seating in the dining area. The elevators were inadequate, not enough of them and too small, leading to long wait times.
July 20, 2014
Rated 4.0 out of 5.0 by daf60 Nice place and friendly,helpful staff
We have been here twice. Very nice clean hotel. Good breakfast. Terrific staff. Close to alot of attractions. Will return when we're in the area.
July 19, 2014
Rated 5.0 out of 5.0 by Anna-Marie This is a New York gem
We had a marvellous 6 days. Every aspect of the hotel was excellent. The beds were comfortable the breakfast which was included in the daily rate was generous and delicious. The staff were friendly and ever ready to help. They helped create an informal cheeful and relaxed atmosphere while always being attentive to inquiries especially for visitors to the city. Dining and housekeeping staff were equally pleasant and keen to help. The longer stay concept of having a fully equipped kitchen was very useful. In addition the kitchen was cleaned and dishwasher turned on every day. Beds were comfortable. Rooms were clean and well appointed . Rates were very reasonable (especially including a substantial breakfast). The location was superb, right in the heart of midtown Manhattan close to Times Square and the Theatre District and within walking distance of uptown and downtown. The Hudson was a couple of blocks away. The hop on hop off buses were also a couple of blocks away. All in all would recommend Staybridge and an outstanding hotel experience.
July 18, 2014
Rated 5.0 out of 5.0 by RC Flyer New York, New York
As always, the accomodations and the staff were great! This was my 3rd stay and I came back due to the great food, staff, and location.
July 16, 2014
Rated 5.0 out of 5.0 by Voyager508 Convenient Oasis
The Suites proved to be an oasis in the middle of a busy and active city. I ended up walking everywhere and took advantage of this hotel's location across the street from Port Authority, six blocks from Penn Station, four from Times Square, and a subway stop a block away. Facilities were clean, breakfast great, and the refreshments in the lobby a nice touch. The room was clean, quiet and was more than functional during my stay.
July 15, 2014
Rated 5.0 out of 5.0 by lindsjoe queen bed with a view
Excellent place to stay! Will definitely stay at this hotel again on our next trip to NY and will also look for other Staybridge Suites when we travel to other places. Breakfast was also very good.
Both myself and my fiance had nothing but great things to say about our first stay at this hotel. Nothing to complain about. They even allow you to store your luggage at the hotel after checkout to tour nyc and upgraded us to a better room at no extra charge.
July 14, 2014
Rated 5.0 out of 5.0 by kmn1 Good location
Clean, quiet room, size ok. Kitchen is good. Breakfast ok.
July 13, 2014
Rated 5.0 out of 5.0 by pickles15 Good location, comfortable, clean and spacious
We visited NYC the weekend before XMAS and stayed at a different hotel. It was okay but after our stay here at the Staybridge Suites this would be my preferred choice. It was close enough to Times Square and being mid town meant central to everything else. The room was spacious for the four of us and having the kitchenette with full size fridge meant keeping drinks and snacks in the room easier. The complimentary breakfast was ideal with good variety and the workout room had up to date equipment for those wishing to use it. As others mentioned about the elevators being slow, they were a bit but not enough to deter me from returning.
July 12, 2014
Rated 5.0 out of 5.0 by MB 47 Great service. Totally enjoyed all amenities.
Excellent hotel.......very clean would definitely
recommend this hotel when visiting NYC.
July 8, 2014
Rated 5.0 out of 5.0 by Nikonos5 Great staff throughout the property
The property was much better than I thought it might be. Right next to Times Square and close enough to walk to many of the sites we wanted to see.
I stay in hotels all over the world and I will say this is one of the best. The front desk, concierge. room attendants, breakfast service was excellent. Got to watch the 2014 World Cup thanks to the General Manger putting on a little party. Thanks again for that.
The hotel was a very good value and the location for our needs were super.
If there was any think that was not a 10 it would have been the elevators. A bit slow but I totally understand how that can happen. In no way would that make me change my mind about the hotel. I would stay there again without even thinking about it.
THANKS TO EVERYONE THERE. Hope to see all of you again in the near future.
July 7, 2014
Rated 4.0 out of 5.0 by Axel 226 overall experience
I would highly recommend this hotel and its location, for families, young, old and couples. Greatly situated to all terms of transportation and location of sightseeing activities - i.e. all major landmarks of New York. After deciding to plan a 2nd trip we would be using this hotel again.
July 5, 2014
Rated 4.0 out of 5.0 by MrsProfMusic Almost perfect stay
The staff is fabulous, friendly, and very helpful. The breakfast was perfect and a highlight of our stay. The room is nice and comfy, and the location is good. I would have given the experience a five star, except that the first night and day we didn't have air conditioning in upper 80-90 degree weather. It was miserable. They took care of the problem as soon as possible, by removing the unit from the wall....we were on the 23rd floor with a hole in the wall.....
I am glad our grandson wasn't with us. I would have been more than nervous!!! I would have liked the hotel to offer some sort of adjustment for this HUGE inconvenience. I am not going to ask... they should have offered..... a new room or a discount for that first night. Other than that, it was a lovely place to stay.
July 4, 2014
Rated 3.0 out of 5.0 by Joe A Okay but not good as other choices
This is not a bad place at all, but the area around this hotel is grungy compared to areas at and north of Times Square. The staff was excellent, and the rooms are attractive at first glance. However, there is just not enough light or outlets for these times. We had a King bed with no lamp, outlet or even a nightstand on one side. The breakfast was the same old stuff and just didn't look fresh. The little soggy frozen waffles should have been embarrassing. On Tuesday, Wednesday and Thursday, they have a social hour that was very nice with well presented food and beverage items..
July 3, 2014
Rated 3.0 out of 5.0 by UBC123 Good location and friendly staff but....
This hotel is well positioned close to Time Square with friendly staff and good value for price. Rooms are clean but small with comfortable beds. No bath just shower…
A few negatives....elevator availability during peak hours is long and dining room for breakfast is too small even with the additional seating area in the bar area for amount of guest.
July 2, 2014
Rated 3.0 out of 5.0 by topeil Good service but uncomfortable bed
The bed in my room needs to be changed. It sags in the middle and sleep quality was very poor. The sink in my bathroom didn't flow out very well and was often filled with water slowly draining.
July 2, 2014
Rated 5.0 out of 5.0 by Gene M Second Time Around.
This is our second time staying at this location and again, we had a great time. The atmosphere and location are perfect for our family of four. The staff and crew were friendly and very accommodating. The relaxed atmosphere made us feel like we were truly on vacation. You are within five minutes of the heart of Times Square and Bryant Park. There are multiple subways located within a very short walking distance. While there have been some negative reviews about the area, we walked to and from our hotel at all hours of the day and night and never once felt unsafe. We continue to recommend this hotel to our family and friends. Also, based upon feedback we received from guest we met during our stay, there were many return visitors as well.
July 1, 2014
Rated 4.0 out of 5.0 by Femal Platinium Member Generally very positive experience
Additional to Pros:
- well equiped kitchen,
- evening snacs,
- location very close to main attractions in NYC (walking distance to many of them),
- subway within 2 mins walk,
- breakfast & evening snacs to-go option.
Additional to Cons:
- American style breakfast, with limited choice (no fish, limited choice of vegs).
July 1, 2014