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Rated 4.5 out of 5 by 735 reviewers.
Rated 3.0 out of 5.0 by Good service but uncomfortable bed The bed in my room needs to be changed. It sags in the middle and sleep quality was very poor. The sink in my bathroom didn't flow out very well and was often filled with water slowly draining. July 2, 2014
Rated 5.0 out of 5.0 by Second Time Around. This is our second time staying at this location and again, we had a great time. The atmosphere and location are perfect for our family of four. The staff and crew were friendly and very accommodating. The relaxed atmosphere made us feel like we were truly on vacation. You are within five minutes of the heart of Times Square and Bryant Park. There are multiple subways located within a very short walking distance. While there have been some negative reviews about the area, we walked to and from our hotel at all hours of the day and night and never once felt unsafe. We continue to recommend this hotel to our family and friends. Also, based upon feedback we received from guest we met during our stay, there were many return visitors as well. July 1, 2014
Rated 4.0 out of 5.0 by Generally very positive experience Additional to Pros: - well equiped kitchen, - evening snacs, - location very close to main attractions in NYC (walking distance to many of them), - subway within 2 mins walk, - breakfast & evening snacs to-go option. Additional to Cons: - American style breakfast, with limited choice (no fish, limited choice of vegs). July 1, 2014
Rated 4.0 out of 5.0 by Nice Nice small hotel. The only small problem was the lifts always busy .They should have more. The breakfast could be better. June 26, 2014
Rated 4.0 out of 5.0 by Perfect location hotel Nice hotel, very clean and good breakfast in room rate. All interested points very close to hotel. Only problem so slow lifts in this around 30 floor high hotel. Sometimes really long waiting to reach lift. June 25, 2014
Rated 5.0 out of 5.0 by excellent over-all great service and very very comfortable bed, quiet room If there was one thing, our shower was a little small, although the suite was perfect in size. If that is the only thing to complain about, no big deal. The elevators were fine, very quick, even though some of the earlier reviews said they were very slow,. We had no issues with the elevators and we were ont the 21st floor. The suites looked like they were just remodeled, and was very tech friendly. Would highly recommend this hotel for anyone, and when I am able to visit Staybridge Time Square again, we will definetely stay here. Thanks STAYBRIDGE! June 25, 2014
Rated 5.0 out of 5.0 by Good place for families It is well located and easy to stay in. The free breakfast is plentiful and nicer than most places we have stayed. The staff was very friendly and welcoming, the two double beds we had were comfortable and we felt good about our choice to stay there in NYC. We were on the 23th floor and stayed three days and rarely waited very long for an elevator. June 23, 2014
Rated 5.0 out of 5.0 by great night this was my second stay at this establishment and once again it was enjoyable The hotel was great including their happy hour The only fault I found in the hotel was there is not quite enough seating at breakfast time and the lifts a bit slow June 23, 2014
Rated 5.0 out of 5.0 by Wheelchair accessible hotel This hotel is well located near Times Square and has great wheelchair access including a good bathroom and reasonable circulation space in bedroom. Staff happy to sort out problems such as the height of the bed. However, there is no space underneath the bed for a hoist. June 22, 2014
Rated 4.0 out of 5.0 by Mid-Town Manhattan Location Nice hotel. Clean room, good breakfast and a couple of the staff members excelled. Massive crowds arriving on a huge group tour closed the lobby entrance and the elevators to guests who were already checked in. The security or management staff (he wouldn't identify himself as a manager) seemed overwhelmed as was the maintenance department that stated over the walkie talkie that one of the three elevators was 'stuck on 32" and not in service. The staff seemed unprepared to deal with this massive influx of guests. June 21, 2014
Rated 4.0 out of 5.0 by clean room/staff made an impact both negative and positive entered to a clean comfortable room. No tub/small shower area..ugh.. 4:00 check in not good/front desk had talking points and all I wanted to do is check in.. Staff handling the complimentary food hours were on point and did an excellent job June 21, 2014
Rated 5.0 out of 5.0 by Excellent Hotel usually don't write a review but I do read the reviews just want to let others know that this was a really nice hotel, very clean, rooms are spacious, Walking distance from Time Square, Staff was very friendly and helpful. worth ever dime. June 19, 2014
Rated 5.0 out of 5.0 by First time in New York This hotel is in a great location. I was able to walk to times square. The facilities were clean, staff was attentive. it was an over all wonderful experience. June 18, 2014
Rated 5.0 out of 5.0 by Quality room and great service Upon entering the Staybridge Suite, the lobby was clean, the staff most friendly, and helpful. We arrived early, and our luggage was properly tagged and stored until later in the day, when we could check-in. Checking in was effortless - the room was in excellent condition. The employees we dealt with were most friendly and accommodating. We were celebrating our 50th wedding anniversary in NYC, and really enjoyed ourselves. June 18, 2014
Rated 3.0 out of 5.0 by Location Great location and comfortable beds. Small room for a suite. Noisy refrigerator and bathroom ventilation fan which turns on with light. Very small and croweded breakfast room. I had to stand and wait for a seat. Fitness room is small, few machines and croweded. Long waiting time for elevators. June 17, 2014
Rated 5.0 out of 5.0 by Great hotel, great location, staff is the best. The hotel and the location are both great attributes, but what really makes the place is the staff. They're incredibly nice, helpful, and responsive to anything you need. I've stayed there twice, both for vacation purposes, and each time the staff was remarkable. They weren't even all the same people, they just train them right for this location. June 17, 2014
Rated 5.0 out of 5.0 by Great choice for a stay in NYC I visit NYC often and this was my first time at this hotel. I was very pleasantly surprised...It's a very nice hotel in a really nice location...You can't go wrong here...It's clean and comfortable and the staff is great. Free breakfast and a free afternoon social with free beer and wine is a plus :) June 17, 2014
Rated 4.0 out of 5.0 by Great location Great location for Times Square, subway and Bus station. Staff are very friendly and helpful. Breakfast is good but cramped and very busy. June 17, 2014
Rated 5.0 out of 5.0 by Bathroom We enjoyed our stay at Staybridge Suites- Times Square. The location, breakfast and friendliness exceeded our expectations. The only complaint was that the shower was a bit small and I would have liked to have plastic cups for the bathroom. June 17, 2014
Rated 4.0 out of 5.0 by Easy Access Was in a great location to access every thing would stay here again with no problems. June 16, 2014
Rated 4.0 out of 5.0 by Great location and very friendly staff What a wonderful welcome from Rajeer on check in who spent time to explain all the things that made our stay most enjoyable. He made sure our room was not too close to the elevators and gave us a choice of rooms. I had read the comments about slow lifts but we were never inconvenienced. June 16, 2014
Rated 5.0 out of 5.0 by New York June 2014 Excellent hotel. Second time to this hotel. Within walking distance to everything. Breakfast buffet was great. June 10, 2014
Rated 4.0 out of 5.0 by Leisure Stay Check in was not timely. Wasn't impressed with bathroom location inside room. Neighborhood was a little risky. Pros out numbered the cons, hotel is well worth staying there. June 9, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay. The location of this hotel worked very well for us. Near to Times Square and all the tour buses. It was great to have a breakfast included and we found it to be great. It was busy, however we always managed to find a table and the staff was great cleaning and locating tables. They also refilled anything that ran out very quickly. The front desk and the concierge were extremely helpful. The room size worked fine for us, it is not overly large but large for New York city. We will definitely stay at this hotel again. June 9, 2014
Rated 5.0 out of 5.0 by Reunion Weekend This was the third of 3 hotels that I booked based on reviews I read. In the end I cancelled the other two and went with Staybridge suites because: 1. there was a full size refrigerator 2. there was a microwave 3. there was a stove 4. the breakfast buffet When I got there on Saturday afternoon around 2pm, I was greeted in a friendly manner by everyone and given a corner room on the 11th floor. When I got up to the room we saw that it had not been cleaned yet. We called downstairs and they took care of it immediately and gave us a room on the 19th floor (1903). The room was immaculate, They left a wonderful box of chocolates for me when I returned from my reunion on Saturday night. There were chocolates and handwritten notes every day of my stay. And I was able to checkout at 2PM at no extra charge. This is definitely my new favorite hotel in the IHG line and my husband and son agree that this is where we will stay on future trips to New York. I was worried about the elevators being slow, and there were one or two times when they were, but for the most part they came quickly and they move really fast. This is an awesome centralized location for whatever you plan to do in New York - plays, shopping, food, family. We wandered around around at all hours of the day and night and never felt isolated or unsafe. Thanks to everyone there, the staff is truly awesome, I never felt ignored and everyone rushes to help or has a smile or nice word for you when they see you. June 9, 2014
Rated 1.0 out of 5.0 by Disappointed As Platinum Ambassador, I have stayed in this hotel many times and I was quite disappointed on my last stay. I had asked for a room with two doubles and facing the front as the rooms in the back abut another hotel and lack privacy and are extremely dark. The room was small. Pillows were too form. There was also a problem with the Internet during my stay. June 8, 2014
Rated 4.0 out of 5.0 by Nice hotel at Times Square The location is key- 5 minutes walk to Times Square and let you experience the best that New York City has to offer! I would also like to mention that all the hotel staff I met were really helpful. During my three-day stay the hotel was fully booked, but the front desk still had managed to grant me late-check out until 2 pm. You can also enjoy free American breakfast and free laundry service. I think these offers are helpful. The only thing that could be improved was the elevator, it's too old and a bit slow, so I would have to wait for quite some time to get myself to the 28th floor. But other than that, I think my stay was a comfortable one and I will return for my next New York visit. June 8, 2014
Rated 5.0 out of 5.0 by Great location and amenities What a perfect hotel for visiting New York! The staff were warm, friendly and attentive, anticipating the needs of all guests. The location is superb - within easy walking distance of many attractions, neighborhoods as well as the Port Authority and the subway. The room had everything we needed and the A/C provided great relief from the summer heat. The complimentary breakfast offered something for everyone and the staff kept everything stocked and running efficiently. Allow extra time for the elevators during breakfast, happy hour and check-in/check-out times. The wait can be up to 10 minutes. June 7, 2014
Rated 5.0 out of 5.0 by Clean, quiet, convenient We were greeted with efficiency and friendliness. Our room was not ready because of early flight and arrival about noon. Bags were stored for us and they called on cell phone when the room was ready. The room was clean, and well stocked. The main complaint was that the closet was small and had the hangers turned 90 degrees to fit, so clothes hung in the front have to be removed to get to clothes hung in the back. Very frustrating every time we changed for different events.The "suite" aspect is it had a 3/4 size fridge, small sink with garbage disposal, small microwave, small dishwasher(which we didn't use except to put dirty dishes in) and a 2 burner electric stove top (which we used to put the iron from the already too small closet). I moved the ironing board out of the closet too and used it outside the closet (closed and propped by suitcase) to hang our jackets on the top foot rungs. Otherwise it was a comfortable room. Breakfast was free, and therefore crowded.Tasted free, but OK. Elevators (3) were slow and we usually took the stairs to 3rd floor. Not a big deal, but wouldn't want to be on a higher floor. June 5, 2014
Rated 5.0 out of 5.0 by Great place to stay This is a convenient place to stay in the Time Square area. Right off the Lincoln Tunnel and a couple of blocks from Time Square. The staff were fantastic and the breakfast was great. No complaints, I would stay here again. June 4, 2014
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